Returns a ticket object for an id.
| public static makeTicket ( integer $id ) : Whups_Ticket | ||
| $id | integer | The ticket id. |
| return | Whups_Ticket | Whups_Ticket object |
/**
* Adds an attachment to a ticket.
*
* @param integer $ticket_id The ticket number.
* @param string $name The name of the attachment.
* @param string $data The attachment data.
*
* @throws Whups_Exception
*/
public function addAttachment($ticket_id, $name, $data)
{
$ticket_id = (int) $ticket_id;
if (empty($ticket_id)) {
throw new Whups_Exception(_("Invalid Ticket Id"));
}
$ticket = Whups_Ticket::makeTicket($ticket_id);
if (!strlen($name) || !strlen($data)) {
throw new Whups_Exception(_("Empty attachment"));
}
$tmp_name = Horde_Util::getTempFile('whups', true, $GLOBALS['conf']['tmpdir']);
$fp = fopen($tmp_name, 'wb');
fwrite($fp, $data);
fclose($fp);
$ticket->change('attachment', array('name' => $name, 'tmp_name' => $tmp_name));
$ticket->commit();
}
* did not receive this file, see http://www.horde.org/licenses/bsdl.php.
*/
require_once __DIR__ . '/../lib/Application.php';
Horde_Registry::appInit('whups');
Whups::addTopbarSearch();
$vars = Horde_Variables::getDefaultVariables();
$deleteform = new Whups_Form_Ticket_DeleteMultiple($vars);
$title = sprintf(_("Delete %d tickets?"), count($deleteform->getTickets()));
$deleteform->setTitle($title);
if ($vars->get('formname') == 'whups_form_ticket_deletemultiple' && $deleteform->validate($vars)) {
if ($vars->get('submitbutton') == _("Delete")) {
$deleteform->getInfo($vars, $info);
$tickets = @unserialize($info['tickets']);
foreach ($tickets as $id) {
try {
Whups_Ticket::makeTicket($id)->delete();
$notification->push(sprintf(_("Ticket %d has been deleted."), $id), 'horde.success');
} catch (Whups_Exception $e) {
$notification->push(_("There was an error deleting the ticket:") . ' ' . $e->getMessage(), 'horde.error');
} catch (Horde_Exception_NotFound $e) {
$notification->push(sprintf(_("Ticket %d not found."), $id));
}
}
} else {
$notification->push(_("The tickets were not deleted."), 'horde.message');
}
Horde::url($vars->get('url', $prefs->getValue('whups_default_view') . '.php'), true)->redirect();
}
$vars->set('tickets', serialize($deleteform->getTickets()));
$page_output->header(array('title' => $title));
$notification->notify(array('listeners' => 'status'));
/**
* Returns the tabs for navigating between ticket actions.
*/
public static function getTicketTabs(&$vars, $id)
{
$tabs = new Horde_Core_Ui_Tabs(null, $vars);
$queue = Whups_Ticket::makeTicket($id)->get('queue');
$tabs->addTab(_("_History"), self::urlFor('ticket', $id), 'history');
$tabs->addTab(_("_Attachments"), self::urlFor('ticket_action', array('attachments', $id)), 'attachments');
if (self::hasPermission($queue, 'queue', 'update')) {
$tabs->addTab(_("_Update"), self::urlFor('ticket_action', array('update', $id)), 'update');
} else {
$tabs->addTab(_("_Comment"), self::urlFor('ticket_action', array('comment', $id)), 'comment');
}
$tabs->addTab(_("_Watch"), self::urlFor('ticket_action', array('watch', $id)), 'watch');
if (self::hasPermission($queue, 'queue', Horde_Perms::DELETE)) {
$tabs->addTab(_("S_et Queue"), self::urlFor('ticket_action', array('queue', $id)), 'queue');
}
if (self::hasPermission($queue, 'queue', 'update')) {
$tabs->addTab(_("Set _Type"), self::urlFor('ticket_action', array('type', $id)), 'type');
}
if (self::hasPermission($queue, 'queue', Horde_Perms::DELETE)) {
$tabs->addTab(_("_Delete"), self::urlFor('ticket_action', array('delete', $id)), 'delete');
}
return $tabs;
}
/**
* Returns the ticket number matching the provided information.
*
* @param array $info A hash with ticket information.
*
* @return integer The ticket number if has been passed in the subject,
* false otherwise.
*/
protected static function _findTicket(array $info)
{
if (!empty($info['ticket'])) {
$ticketnum = $info['ticket'];
} elseif (preg_match('/\\[[\\w\\s]*#(\\d+)\\]/', $info['summary'], $matches)) {
$ticketnum = $matches[1];
} else {
return false;
}
try {
return Whups_Ticket::makeTicket($ticketnum);
} catch (Whups_Exception $e) {
return false;
}
}
