function StoreFile($_visitor, $_browserId, $_partner, $_fullname, $_chatId)
{
$filename = IOStruct::GetNamebase($_FILES['form_userfile']['name']);
Logging::GeneralLog($filename);
if (!IOStruct::IsValidUploadFile($filename)) {
return false;
}
if (empty($_fullname)) {
$_fullname = Visitor::GetNoName($_visitor->UserId . Communication::GetIP());
}
$fileid = md5($filename . $_visitor->UserId . $_browserId);
$fileurid = EX_FILE_UPLOAD_REQUEST . "_" . $fileid;
$filemask = $_visitor->UserId . "_" . $fileid;
$request = new FileUploadRequest($fileurid, $_partner, $_chatId);
$request->Load();
if ($request->Permission == PERMISSION_FULL) {
if (move_uploaded_file($_FILES["form_userfile"]["tmp_name"], PATH_UPLOADS . $request->FileMask)) {
KnowledgeBase::CreateFolders($_partner, false);
KnowledgeBase::Process($_partner, $_visitor->UserId, $_fullname, 0, $_fullname, 0, 5, 3);
KnowledgeBase::Process($_partner, $fileid, $filemask, 4, $_FILES["form_userfile"]["name"], 0, $_visitor->UserId, 4, $_FILES["form_userfile"]["size"]);
$request->Download = true;
$request->Save();
return true;
} else {
$request->Error = true;
$request->Save();
}
}
return false;
}
static function SaveToArchive($_chatId, $_externalFullname, $_externalId, $_internalId, $_groupId, $_email, $_company, $_phone, $_host, $_ip, $_question, $_transcriptSent = false, $_waitingtime, $_startResult, $_endResult)
{
$result = DBManager::Execute(true, "SELECT `voucher_id`,`endtime`,`transcript_text`,`transcript_html`,`iso_language`,`time` FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `chat_id`='" . DBManager::RealEscape($_chatId) . "' LIMIT 1;");
$row = DBManager::FetchArray($result);
LocalizationManager::AutoLoad($row["iso_language"], true);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_CHATS);
$_externalFullname = empty($_externalFullname) ? LocalizationManager::$TranslationStrings["client_guest"] . " " . Visitor::GetNoName($_externalId . $_ip) : $_externalFullname;
$filter = new Chat();
$filter->Generate($_chatId, $_externalFullname, true, true, $_question, $row["time"]);
$filter->PlainText = Server::Replace($filter->PlainText, true, false, false);
$filter->HTML = Server::Replace($filter->HTML, true, false, false);
$tsData = array($row["transcript_text"], $row["transcript_html"]);
for ($i = 0; $i < count($tsData); $i++) {
if ($i == 1 && empty($tsData[$i])) {
continue;
}
$tsData[$i] = Server::Replace($tsData[$i], true, false, false);
if (!empty($filter->PlainText)) {
$tText = ($i == 0 ? $filter->PlainText : nl2br(htmlentities($filter->PlainText, ENT_QUOTES, "UTF-8"))) . "<!--lz_ref_link-->";
$tsData[$i] = str_replace("%localdate%", date("r", $filter->FirstPost), $tsData[$i]);
if (strpos($tsData[$i], "%transcript%") === false && strpos($tsData[$i], "%mailtext%") === false) {
$tsData[$i] .= $tText;
} else {
if (strpos($tsData[$i], "%transcript%") !== false) {
$tsData[$i] = str_replace("%transcript%", $tText, $tsData[$i]);
} else {
if (strpos($tsData[$i], "%mailtext%") !== false) {
$tsData[$i] = str_replace("%mailtext%", $tText, $tsData[$i]);
}
}
}
} else {
$tsData[$i] = "";
}
$tsData[$i] = str_replace("%company_logo_url%", Server::$Configuration->File["gl_cali"], $tsData[$i]);
$tsData[$i] = str_replace(array("%email%", "%eemail%"), $_email, $tsData[$i]);
$tsData[$i] = str_replace(array("%fullname%", "%efullname%"), $_externalFullname, $tsData[$i]);
$tsData[$i] = str_replace("%rating%", Feedback::GetRatingAVG($_chatId), $tsData[$i]);
}
$name = !empty($_externalFullname) ? ",`fullname`='" . DBManager::RealEscape($_externalFullname) . "'" : "";
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `external_id`='" . DBManager::RealEscape($_externalId) . "',`closed`='" . DBManager::RealEscape(time()) . "'" . $name . ",`internal_id`='" . DBManager::RealEscape($_internalId) . "',`group_id`='" . DBManager::RealEscape($_groupId) . "',`html`='" . DBManager::RealEscape($filter->HTML) . "',`plaintext`='" . DBManager::RealEscape($filter->PlainText) . "',`transcript_text`='" . DBManager::RealEscape($tsData[0]) . "',`transcript_html`='" . DBManager::RealEscape($tsData[1]) . "',`fullname`='" . DBManager::RealEscape($_externalFullname) . "',`email`='" . DBManager::RealEscape($_email) . "',`company`='" . DBManager::RealEscape($_company) . "',`phone`='" . DBManager::RealEscape($_phone) . "',`host`='" . DBManager::RealEscape($_host) . "',`ip`='" . DBManager::RealEscape($_ip) . "',`gzip`=0,`wait`='" . DBManager::RealEscape($_waitingtime) . "',`accepted`='" . DBManager::RealEscape($_startResult) . "',`ended`='" . DBManager::RealEscape($_endResult) . "',`transcript_sent`='" . DBManager::RealEscape(empty(Server::$Configuration->File["gl_soct"]) && empty(Server::$Configuration->File["gl_scct"]) && empty(Server::$Configuration->File["gl_scto"]) && empty(Server::$Configuration->File["gl_sctg"]) || empty($tsData) || $filter->ElementCount < 3 || $_transcriptSent ? "1" : "0") . "',`question`='" . DBManager::RealEscape(cutString($_question, 255)) . "' WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' AND `closed`=0 LIMIT 1;");
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `channel_id`='" . DBManager::RealEscape($_chatId) . "';");
if ($result && ($rowc = DBManager::FetchArray($result))) {
$Ticket = new Ticket($rowc["ticket_id"], true);
$Ticket->LinkChat($rowc["channel_id"], $rowc["id"]);
}
}
function ProcessPosts()
{
global $USER;
$pc = 0;
if (!empty($USER->Browsers[0]->QueuedPosts)) {
if (!$USER->Browsers[0]->Waiting) {
while (!empty($_GET["mi" . $pc])) {
$pc++;
}
foreach ($USER->Browsers[0]->QueuedPosts as $id => $postar) {
$_GET["mp" . $pc] = $postar[0];
$_GET["mrid" . $pc] = $_GET["mi" . $pc] = Encoding::Base64UrlEncode($id);
$_GET["mc" . $pc++] = Encoding::Base64UrlEncode($postar[1]);
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `id`='" . DBManager::RealEscape($id) . "' LIMIT 1;");
}
$pc = 0;
$USER->Browsers[0]->QueuedPosts = array();
}
}
$this->OverlayHTML = "";
if (!empty($_GET["mi" . $pc]) || $USER->Browsers[0]->Waiting || !empty($USER->Browsers[0]->InitChatWith) || !empty($USER->Browsers[0]->Forward) && !$USER->Browsers[0]->Forward->Received && $USER->Browsers[0]->Forward->Processed) {
if ($USER->Browsers[0]->Waiting && $this->Botmode && !empty($USER->Browsers[0]->QueuedPosts)) {
$USER->Browsers[0]->QueuedPosts = array();
} else {
if (!Visitor::$OpenChatExternal) {
$this->Init();
}
}
if (!empty($USER->Browsers[0]->Forward) && !$USER->Browsers[0]->Forward->Received && $USER->Browsers[0]->Forward->Processed) {
$USER->Browsers[0]->Forward->Save(true, true);
Visitor::$IsActiveOverlayChat = !$USER->Browsers[0]->Declined;
}
}
if (!empty($USER->Browsers[0]->ChatId)) {
$USER->AddFunctionCall("lz_chat_id='" . $USER->Browsers[0]->ChatId . "';", false);
}
$USER->Browsers[0]->VisitId = $USER->VisitId;
while (!empty($_GET["mi" . $pc])) {
$id = Communication::ReadParameter("mrid" . $pc, md5($USER->Browsers[0]->SystemId . $USER->Browsers[0]->ChatId . $_GET["mi" . $pc]));
$senderName = !empty($USER->Browsers[0]->UserData->Fullname) ? $USER->Browsers[0]->UserData->Fullname : LocalizationManager::$TranslationStrings["client_guest"] . " " . Visitor::GetNoName($USER->UserId . Communication::GetIP());
$post = new Post($id, $USER->Browsers[0]->SystemId, "", Encoding::Base64UrlDecode($_GET["mp" . $pc]), Communication::ReadParameter("mc" . $pc, time()), $USER->Browsers[0]->ChatId, $senderName);
$post->BrowserId = VisitorMonitoring::$Browser->BrowserId;
if (!empty($_GET["mpti" . $pc])) {
$post->Translation = Encoding::Base64UrlDecode($_GET["mpt" . $pc]);
$post->TranslationISO = Encoding::Base64UrlDecode($_GET["mpti" . $pc]);
}
$saved = false;
if (!$USER->Browsers[0]->Waiting) {
foreach (Server::$Groups as $groupid => $group) {
if ($group->IsDynamic && $USER->Browsers[0]->Status == CHAT_STATUS_ACTIVE && isset($group->Members[$USER->Browsers[0]->SystemId])) {
foreach ($group->Members as $member => $persistent) {
if ($member != $USER->Browsers[0]->SystemId) {
if (!empty(Server::$Operators[$member])) {
processPost($id, $post, $member, $pc, $groupid, $USER->Browsers[0]->ChatId);
} else {
processPost($id, $post, $member, $pc, $groupid, CacheManager::GetValueBySystemId($member, "chat_id", ""));
}
$saved = true;
}
}
$pGroup = $group;
}
}
foreach ($USER->Browsers[0]->Members as $systemid => $member) {
if (!empty($member->Declined)) {
continue;
}
if (!empty(Server::$Operators[$systemid]) && !empty($pGroup) && isset($pGroup->Members[$systemid])) {
continue;
}
if (!(!empty($pGroup) && !empty(Server::$Operators[$systemid]))) {
$saved = processPost($id, $post, $systemid, $pc, $USER->Browsers[0]->SystemId, $USER->Browsers[0]->ChatId, Server::$Operators[$systemid]->IsBot);
}
}
if (!empty($USER->Browsers[0]->OperatorId) && (Server::$Operators[$USER->Browsers[0]->OperatorId]->IsBot || $USER->Browsers[0]->Status == CHAT_STATUS_ACTIVE)) {
$rpost = new Post($id = getId(32), Server::$Operators[$USER->Browsers[0]->OperatorId]->SystemId, $USER->Browsers[0]->SystemId, $answer = Server::$Operators[$USER->Browsers[0]->OperatorId]->GetAutoReplies($post->Text . " " . $post->Translation, $USER->Browsers[0]), time(), $USER->Browsers[0]->ChatId, Server::$Operators[$USER->Browsers[0]->OperatorId]->Fullname);
if (!empty($answer)) {
if (Server::$Operators[$USER->Browsers[0]->OperatorId]->IsBot) {
sleep(1);
$USER->AddFunctionCall("lz_chat_input_bot_state(true,false);", false);
}
$rpost->ReceiverOriginal = $rpost->ReceiverGroup = $USER->Browsers[0]->SystemId;
$rpost->Save();
$saved = true;
foreach ($USER->Browsers[0]->Members as $opsysid => $member) {
if ($opsysid != Server::$Operators[$USER->Browsers[0]->OperatorId]->SystemId || !Server::$Operators[$USER->Browsers[0]->OperatorId]->IsBot) {
$rpost = new Post($id, Server::$Operators[$USER->Browsers[0]->OperatorId]->SystemId, $opsysid, $answer, time(), $USER->Browsers[0]->ChatId, Server::$Operators[$opsysid]->Fullname);
$rpost->ReceiverOriginal = $rpost->ReceiverGroup = $USER->Browsers[0]->SystemId;
$rpost->Save();
}
}
}
}
if ($saved) {
$USER->AddFunctionCall("lz_chat_release_post('" . Encoding::Base64UrlDecode($_GET["mi" . $pc]) . "');", false);
}
} else {
processPost($id, $post, "", $pc, $USER->Browsers[0]->SystemId, $USER->Browsers[0]->ChatId, false);
$USER->Browsers[0]->QueuedPosts[$id] = array(0 => $_GET["mp" . $pc], 1 => time(), 2 => VisitorMonitoring::$Browser->BrowserId);
$USER->AddFunctionCall("lz_chat_release_post('" . Encoding::Base64UrlDecode($_GET["mi" . $pc]) . "');", false);
}
$pc++;
}
if (!empty($USER->Browsers[0]->OperatorId) && empty($pc) && !Server::$Operators[$USER->Browsers[0]->OperatorId]->IsBot) {
$autoReply = Server::$Operators[$USER->Browsers[0]->OperatorId]->GetAutoReplies("", $USER->Browsers[0]);
if (!empty($autoReply)) {
ChatAutoReply::SendAutoReply($autoReply, $USER, $USER->Browsers[0]->OperatorId);
}
}
}
function CreateChat($_internalUser, $_visitor, $_host = false, $custom = "", $etpl = "", $_customsInTranscript = true, $_externalSelf = true, $pdm = null)
{
if (!empty(Server::$Configuration->File["gl_sfc"]) && Visitor::CreateSPAMFilter($this->UserId) || empty($this->ChatId)) {
return;
}
if (!empty($_internalUser)) {
UserGroup::RemoveFromAllDynamicGroups($this->SystemId);
$this->LoadForward();
if (UserGroup::PersistentJoin($this->UserId, $this->SystemId)) {
$this->RemoteActivate($_internalUser);
}
$this->OperatorId = $_internalUser->SystemId;
$_internalUser->SetLastChatAllocation();
} else {
$this->OperatorId = "";
}
$this->SetStatus(CHAT_STATUS_WAITING);
Server::InitDataBlock(array("INPUTS"));
DBManager::Execute(false, "INSERT INTO `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` (`chat_id`,`user_id`,`jtime`,`status`) VALUES ('" . DBManager::RealEscape($this->ChatId) . "','" . DBManager::RealEscape($this->OperatorId) . "'," . time() . "," . ($_host ? 0 : 1) . ");");
$this->CreateArchiveEntry($_internalUser, $_visitor, $custom, $etpl, $_customsInTranscript, $pdm);
if ($_internalUser->IsBot) {
$this->RemoteActivate($_internalUser);
} else {
if (!empty($_internalUser->AppDeviceId) && $_internalUser->AppBackgroundMode) {
$name = !empty($this->UserData->Fullname) ? $this->UserData->Fullname : Visitor::GetNoName($this->UserId . Communication::GetIP());
$_internalUser->AddPushMessage($this->ChatId, $this->SystemId, $name, 0);
}
}
if (!empty($_GET["acid"])) {
$pchatid = Encoding::Base64UrlDecode($_GET["acid"]);
$result = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `chat_id`='" . DBManager::RealEscape($pchatid) . "' AND (`exit` > " . (time() - 30) . " OR `exit`=0) LIMIT 1;");
if ($result && DBManager::GetRowCount($result) == 1) {
$row = DBManager::FetchArray($result);
if (empty($row["waiting"])) {
$this->RepostChatHistory(2, $pchatid, $this->OperatorId, 0, 0, $this->UserId . "~" . $this->UserId . "_OVL", $this->ChatId, $this->SystemId, true, false, $_externalSelf);
}
}
}
}