Print the helpdesk form
| public showFormHelpdesk ( $ID, $ticket_template = false ) : nothing | ||
| $ID | integer ID of the user who want to display the Helpdesk | |
| $ticket_template | boolean ticket template for preview : false if not used for preview (false by default) | |
| return | nothing | (print the helpdesk) |
static function showFormHelpdesk($ID, $ticket_template = false)
{
$ticketdisplay = "";
ob_start();
$ticket = new Ticket();
$ticket->showFormHelpdesk($ID, $ticket_template);
$ticketdisplay = ob_get_contents();
ob_end_clean();
$ticketdisplay = str_replace("/front/tracking.injector.php", "/plugins/surveyticket/front/displaysurvey.form.php", $ticketdisplay);
$split = explode("<td><textarea name='content' cols='80' rows='14'></textarea>", $ticketdisplay);
echo $split[0];
if (isset($split[1])) {
echo "<td height='120'>";
// $psSurvey = new PluginSurveyticketSurvey();
// $psSurvey->startSurvey();
echo $split[1];
}
}
Html::redirect($CFG_GLPI['root_doc'] . "/front/ticket.php");
} else {
if (Session::haveRight('reservation', ReservationItem::RESERVEANITEM)) {
Html::redirect($CFG_GLPI['root_doc'] . "/front/reservationitem.php");
} else {
if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
Html::redirect($CFG_GLPI['root_doc'] . "/front/helpdesk.faq.php");
}
}
}
}
Session::checkHelpdeskAccess();
if (isset($_GET['create_ticket'])) {
Html::helpHeader(__('New ticket'), $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
$ticket = new Ticket();
$ticket->showFormHelpdesk(Session::getLoginUserID());
} else {
Html::helpHeader(__('Home'), $_SERVER['PHP_SELF'], $_SESSION["glpiname"]);
echo "<table class='tab_cadre_postonly'><tr class='noHover'>";
echo "<td class='top' width='50%'><br>";
echo "<table class='central'>";
if (Session::haveRight('ticket', CREATE)) {
echo "<tr class='noHover'><td class='top'>";
Ticket::showCentralCount(true);
echo "</td></tr>";
echo "<tr class='noHover'><td class='top'>";
Ticket::showCentralList(0, "survey", false);
echo "</td></tr>";
}
if (Session::haveRight("reminder_public", READ)) {
echo "<tr class='noHover'><td class='top'>";
/**
* Print preview for Ticket template
*
* @param $tt TicketTemplate object
*
* @return Nothing (call to classes members)
**/
static function showHelpdeskPreview(TicketTemplate $tt)
{
if (!$tt->getID()) {
return false;
}
if ($tt->getFromDBWithDatas($tt->getID())) {
$ticket = new Ticket();
$ticket->showFormHelpdesk(Session::getLoginUserID(), $tt->getID());
}
}
}
}
if (!isset($_POST["itemtype"]) || empty($_POST["items_id"]) && $_POST["itemtype"] != 0) {
$_POST["itemtype"] = '';
$_POST["items_id"] = 0;
}
if (isset($_POST['add'])) {
if ($newID = $track->add($_POST)) {
if (isset($_POST["_type"]) && $_POST["_type"] == "Helpdesk") {
echo "<div class='center spaced'>" . __('Your ticket has been registered, its treatment is in progress.');
Html::displayBackLink();
echo "</div>";
} else {
echo "<div class='center b spaced'>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/ok.png' alt='" . __s('OK') . "'>";
Session::addMessageAfterRedirect(__('Thank you for using our automatic helpdesk system.'));
Html::displayMessageAfterRedirect();
echo "</div>";
}
} else {
echo "<div class='center'>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/warning.png' alt='" . __s('Warning') . "'><br>";
Html::displayMessageAfterRedirect();
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php?create_ticket=1'>" . __('Back') . "</a></div>";
}
Html::nullFooter();
} else {
// reload display form
$track->showFormHelpdesk(Session::getLoginUserID());
Html::helpFooter();
}
