public function delete($thread_id)
{
Tickets::where('thread_id', $thread_id)->delete();
TicketAttachments::where('thread_id', $thread_id)->delete();
MessageThread::where('id', $thread_id)->delete();
ThreadMessages::where('thread_id', $thread_id)->delete();
ThreadGeoInfo::where('thread_id', $thread_id)->delete();
RecentActivities::createActivity("Ticket deleted by User ID:" . Auth::user()->id . " User Name:" . Auth::user()->name);
Session::flash('success_msg', trans('msgs.ticket_deleted_success'));
return Redirect::to('/tickets/all');
}
public function deleteConversation($thread_id)
{
ThreadMessages::where('thread_id', $thread_id)->delete();
MessageThread::where('id', $thread_id)->delete();
ThreadGeoInfo::where('thread_id', $thread_id)->delete();
ClosedConversations::where('thread_id', $thread_id)->delete();
RecentActivities::createActivity("Conversation deleted by User ID:" . Auth::user()->id . " User Name:" . Auth::user()->name);
Session::flash('success_msg', trans('msgs.conversation_deleted_success'));
return Redirect::to('/conversations/closed');
}
public function checkNewMessages()
{
$v_data = ["user_id" => Input::get('user_id'), "thread_id" => Input::get('thread_id'), "company_id" => Input::get('company_id'), "last_message_id" => Input::get('last_message_id')];
$v_rules = ["user_id" => 'required', "thread_id" => 'required', "company_id" => 'required', "last_message_id" => 'required'];
//Check any operators online from company_id
//Check if we have any messages from user_id , thread_id
$v = Validator::make($v_data, $v_rules);
$response['is_online'] = false;
if ($v->passes()) {
//check any operator online
$response['is_online'] = Company::operatorsOnline(Input::get('company_id'));
$response['success_msg'] = "";
$company = Company::find(Input::get('company_id'));
$response['departments'] = Department::where('company_id', Input::get('company_id'))->get();
foreach ($response['departments'] as $department) {
$department_admin = DepartmentAdmins::where('department_id', $department->id)->first();
$status = trans('msgs._offline_');
$admin = User::where('id', $company->user_id)->first();
if (!empty($admin)) {
if ($admin->is_online == 1) {
$status = trans('msgs._online_');
}
}
if (!empty($department_admin)) {
$user = User::where('id', $department_admin->user_id)->first();
if (!empty($user) && $user->is_online == 1) {
$status = trans('msgs._online_');
}
}
$operators = OperatorsDepartment::where('department_id', $department->id)->get();
foreach ($operators as $operator) {
if (sizeof(User::where('id', $operator->user_id)->get()) > 0) {
$user = User::find($operator->user_id);
if ($user->is_online == 1) {
$status = trans('msgs._online_');
}
}
}
$department->name = $department->name . $status;
}
if (Input::has('token') && sizeof(OnlineUsers::where('token', Input::get('token'))->get()) > 0) {
$token = Input::get('token');
$response['token'] = $token;
$online_user = OnlineUsers::where('token', $token)->first();
$response['in_conversation'] = 1;
$response['conversation_closed'] = 0;
$response['thread_id'] = $online_user->thread_id;
$thread_geo_info = ThreadGeoInfo::where('thread_id', $online_user->thread_id)->first();
$this->fillPage(Input::get('page'), $thread_geo_info);
$response['user_id'] = $online_user->user_id;
$response['messages'] = MessageThread::getClientMessages($online_user->thread_id, Input::get('last_message_id'));
} else {
$response['in_conversation'] = 0;
$response['token'] = "";
$response['messages'] = [];
$response['conversation_closed'] = 0;
//Is conversation already closed
if (sizeof(ClosedConversations::where('thread_id', Input::get('thread_id'))->get()) > 0) {
$response['success_msg'] = trans('msgs.thanks_for_contacting_support');
$response['token'] = 0;
$response['in_conversation'] = 1;
$response['conversation_closed'] = 1;
$response['thread_id'] = 0;
$response['user_id'] = 0;
}
}
}
return $this->send($response);
}
