/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
Surveyticket plugin is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU Affero General Public License for more details.
You should have received a copy of the GNU Affero General Public License
along with Surveyticket plugin. If not, see <http://www.gnu.org/licenses/>.
------------------------------------------------------------------------
@package Surveyticket plugin
@author David Durieux
@copyright Copyright (c) 2012-2013 Surveyticket plugin team
@license AGPL License 3.0 or (at your option) any later version
http://www.gnu.org/licenses/agpl-3.0-standalone.html
@link https://forge.indepnet.net/projects/surveyticket
@since 2012
------------------------------------------------------------------------
*/
include "../../../inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
//print_r($_POST);
$psSurvey = new PluginSurveyticketSurvey();
$psAnswer = new PluginSurveyticketAnswer();
if ($psAnswer->getFromDB($_POST[$_POST['myname']])) {
if ($psAnswer->fields['link'] > 0) {
$psSurvey->displaySurvey($psAnswer->fields['link']);
}
}
Surveyticket plugin is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU Affero General Public License for more details.
You should have received a copy of the GNU Affero General Public License
along with Surveyticket plugin. If not, see <http://www.gnu.org/licenses/>.
------------------------------------------------------------------------
@package Surveyticket plugin
@author David Durieux
@copyright Copyright (c) 2012-2013 Surveyticket plugin team
@license AGPL License 3.0 or (at your option) any later version
http://www.gnu.org/licenses/agpl-3.0-standalone.html
@link https://forge.indepnet.net/projects/surveyticket
@since 2012
------------------------------------------------------------------------
*/
include "../../../inc/includes.php";
Session::checkLoginUser();
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
Html::helpHeader("survey", $_SERVER["PHP_SELF"], "plugins", "surveyticket", "displaysurvey");
} else {
Html::header("survey", $_SERVER["PHP_SELF"], "plugins", "surveyticket", "displaysurvey");
}
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->showFormHelpdesk(Session::getLoginUserID());
Html::footer();
function plugin_surveyticket_post_init()
{
if (strpos($_SERVER['PHP_SELF'], "ticket.form.php") && !isset($_GET['id']) && (!isset($_POST['id']) || $_POST['id'] == 0) || strpos($_SERVER['PHP_SELF'], "helpdesk.public.php") && isset($_GET['create_ticket']) || strpos($_SERVER['PHP_SELF'], "tracking.injector.php")) {
if (isset($_POST)) {
$psQuestion = new PluginSurveyticketQuestion();
$psAnswer = new PluginSurveyticketAnswer();
//print_r($_POST);exit;
$description = '';
foreach ($_POST as $question => $answer) {
if (strstr($question, "question") && !strstr($question, "realquestion")) {
$psQuestion->getFromDB(str_replace("question", "", $question));
if (is_array($answer)) {
// Checkbox
$description .= _n('Question', 'Questions', 1, 'surveyticket') . " : " . $psQuestion->fields['name'] . "\n";
foreach ($answer as $answers_id) {
if ($psAnswer->getFromDB($answers_id)) {
$description .= _n('Answer', 'Answers', 1, 'surveyticket') . " : " . $psAnswer->fields['name'] . "\n";
$qid = str_replace("question", "", $question);
if (isset($_POST["text-" . $qid . "-" . $answers_id]) and $_POST["text-" . $qid . "-" . $answers_id] != '') {
$description .= "Texte : " . $_POST["text-" . $qid . "-" . $answers_id] . "\n";
}
}
}
$description .= "\n";
unset($_POST[$question]);
} else {
$real = 0;
if (isset($_POST['realquestion' . str_replace("question", "", $question)])) {
$realanswer = $answer;
$answer = $_POST['realquestion' . str_replace("question", "", $question)];
$real = 1;
}
if ($psAnswer->getFromDB($answer)) {
$description .= _n('Question', 'Questions', 1, 'surveyticket') . " : " . $psQuestion->fields['name'] . "\n";
if ($real == 1) {
$description .= _n('Answer', 'Answers', 1, 'surveyticket') . " : " . $realanswer . "\n";
} else {
$description .= _n('Answer', 'Answers', 1, 'surveyticket') . " : " . $psAnswer->fields['name'] . "\n";
}
$qid = str_replace("question", "", $question);
if (isset($_POST["text-" . $qid . "-" . $answer]) and $_POST["text-" . $qid . "-" . $answer] != '') {
$description .= "Texte : " . $_POST["text-" . $qid . "-" . $answer] . "\n";
}
$description .= "\n";
unset($_POST[$question]);
}
}
}
}
if ($description != '') {
$_POST['content'] = addslashes($description);
}
}
if (!isset($_POST['add'])) {
if (strpos($_SERVER['PHP_SELF'], "ticket.form.php")) {
Html::header(__('New ticket'), '', "maintain", "ticket");
PluginSurveyticketSurvey::getCentral();
Html::footer();
exit;
} else {
if (strpos($_SERVER['PHP_SELF'], "helpdesk.public.php") || strpos($_SERVER['PHP_SELF'], "tracking.injector.php")) {
Html::helpHeader(__('Simplified interface'), '', $_SESSION["glpiname"]);
PluginSurveyticketSurvey::getHelpdesk();
Html::helpFooter();
exit;
}
}
}
}
}
------------------------------------------------------------------------
@package Surveyticket plugin
@author David Durieux
@copyright Copyright (c) 2012-2013 Surveyticket plugin team
@license AGPL License 3.0 or (at your option) any later version
http://www.gnu.org/licenses/agpl-3.0-standalone.html
@link https://forge.indepnet.net/projects/surveyticket
@since 2012
------------------------------------------------------------------------
*/
include "../../../inc/includes.php";
Html::header("surveyticket", $_SERVER["PHP_SELF"], "plugins", "surveyticket", "survey");
$psSurvey = new PluginSurveyticketSurvey();
if (isset($_POST["add"])) {
$psSurvey->add($_POST);
Html::back();
} else {
if (isset($_POST["update"])) {
$psSurvey->update($_POST);
Html::back();
} else {
if (isset($_POST["delete"])) {
$psSurvey->delete($_POST);
Html::redirect(Toolbox::getItemTypeSearchURL('PluginSurveyticketSurvey'));
}
}
}
if (isset($_GET["id"])) {