static function afterAdd(Group_Ticket $item)
{
global $DB;
//Toolbox::logDebug(__METHOD__, $item);
$config = PluginBehaviorsConfig::getInstance();
if ($config->getField('add_notif')) {
if ($item->getField('type') == CommonITILActor::ASSIGN) {
$ticket = new Ticket();
if ($ticket->getFromDB($item->getField('tickets_id'))) {
NotificationEvent::raiseEvent('plugin_behaviors_ticketnewgrp', $ticket);
}
}
}
// Check is the connected user is a tech
if (!is_numeric(Session::getLoginUserID(false)) || !Session::haveRight('own_ticket', 1)) {
return false;
// No check
}
$config = PluginBehaviorsConfig::getInstance();
if ($config->getField('single_tech_mode') != 0 && $item->input['type'] == CommonITILActor::ASSIGN) {
$crit = array('tickets_id' => $item->input['tickets_id'], 'type' => CommonITILActor::ASSIGN);
foreach ($DB->request('glpi_groups_tickets', $crit) as $data) {
if ($data['id'] != $item->getID()) {
$gu = new Group_Ticket();
$gu->delete($data);
}
}
if ($config->getField('single_tech_mode') == 2) {
foreach ($DB->request('glpi_tickets_users', $crit) as $data) {
$gu = new Ticket_User();
$gu->delete($data);
}
}
}
}
static function beforeUpdate(Problem $problem)
{
if (!is_array($problem->input) || !count($problem->input)) {
// Already cancel by another plugin
return false;
}
// Toolbox::logDebug("PluginBehaviorsProblem::beforeUpdate(), Problem=", $problem);
$config = PluginBehaviorsConfig::getInstance();
// Check is the connected user is a tech
if (!is_numeric(Session::getLoginUserID(false)) || !Session::haveRight('problem', UPDATE)) {
return false;
// No check
}
$soltyp = isset($problem->input['solutiontypes_id']) ? $problem->input['solutiontypes_id'] : $problem->fields['solutiontypes_id'];
// Wand to solve/close the problem
if (isset($problem->input['solutiontypes_id']) && $problem->input['solutiontypes_id'] || isset($problem->input['solution']) && $problem->input['solution'] || isset($problem->input['status']) && in_array($problem->input['status'], array_merge(Problem::getSolvedStatusArray(), Problem::getClosedStatusArray()))) {
if ($config->getField('is_problemsolutiontype_mandatory')) {
if (!$soltyp) {
unset($problem->input['status']);
unset($problem->input['solution']);
unset($problem->input['solutiontypes_id']);
Session::addMessageAfterRedirect(__('You cannot close a problem without solution type', 'behaviors'), true, ERROR);
}
}
}
}
static function afterUpdate(TicketSatisfaction $ticketsatisfaction)
{
$config = PluginBehaviorsConfig::getInstance();
$ticket = new Ticket();
if ($config->getField('add_notif') && $ticket->getFromDB($ticketsatisfaction->getField('tickets_id')) && $ticketsatisfaction->input["date_answered"]) {
NotificationEvent::raiseEvent('plugin_behaviors_replysurvey', $ticket);
}
}
static function beforePurge(Computer $comp)
{
// Toolbox::logDebug("PluginBehaviorsComputer::beforePurge(), Computer=", $comp);
$config = PluginBehaviorsConfig::getInstance();
if ($config->getField('remove_from_ocs') > 0 && class_exists('PluginUninstallUninstall')) {
PluginUninstallUninstall::deleteComputerInOCSByGlpiID($comp->fields['id']);
}
}
static function afterPurge(Document_Item $document_item)
{
$config = PluginBehaviorsConfig::getInstance();
if ($config->getField('add_notif') && $document_item->fields['itemtype'] == 'Ticket' && isset($_POST['item'])) {
// prevent not use in case of purge ticket
$ticket = new Ticket();
$ticket->getFromDB($document_item->fields['items_id']);
NotificationEvent::raiseEvent('plugin_behaviors_document_itemdel', $ticket);
}
}
private static function getUserGroup($entity, $userid, $filter = '', $first = true)
{
global $DB;
$config = PluginBehaviorsConfig::getInstance();
$query = "SELECT glpi_groups.id\n FROM glpi_groups_users\n INNER JOIN glpi_groups ON (glpi_groups.id = glpi_groups_users.groups_id)\n WHERE glpi_groups_users.users_id = '" . $userid . "'" . getEntitiesRestrictRequest(' AND ', 'glpi_groups', '', $entity, true);
if ($filter) {
$query .= "AND (" . $filter . ")";
}
$rep = array();
foreach ($DB->request($query) as $data) {
if ($first) {
return $data['id'];
}
$rep[] = $data['id'];
}
return $first ? 0 : $rep;
}
static function afterUpdate(Ticket $ticket)
{
// Toolbox::logDebug("PluginBehaviorsTicket::afterUpdate(), Ticket=", $ticket);
$config = PluginBehaviorsConfig::getInstance();
if ($config->getField('add_notif') && in_array('status', $ticket->updates) && in_array($ticket->oldvalues['status'], array(implode("','", Ticket::getSolvedStatusArray()), implode("','", Ticket::getclosedStatusArray()))) && !in_array($ticket->input['status'], array(implode("','", Ticket::getSolvedStatusArray()), implode("','", Ticket::getclosedStatusArray())))) {
NotificationEvent::raiseEvent('plugin_behaviors_ticketreopen', $ticket);
}
}
/**
* @param Ticket $ticket
* @return bool
*/
static function assignUserGroup(Ticket $ticket)
{
if (!is_array($ticket->input) || !count($ticket->input)) {
// Already cancel by another plugin
return false;
}
//check plugin behaviors (for avoid conflict)
$plugin = new Plugin();
if ($plugin->isInstalled('behaviors') && $plugin->isActivated('behaviors')) {
$behavior_config = PluginBehaviorsConfig::getInstance();
if ($behavior_config->getField('use_assign_user_group') != 0) {
return false;
}
}
//check this plugin config
if ($_SESSION['plugins']['escalade']['config']['use_assign_user_group'] == 0 || $_SESSION['plugins']['escalade']['config']['use_assign_user_group_creation'] == 0) {
return false;
}
if (isset($ticket->input['_users_id_assign']) && $ticket->input['_users_id_assign'] > 0 && (!isset($ticket->input['_groups_id_assign']) || $ticket->input['_groups_id_assign'] <= 0)) {
if ($_SESSION['plugins']['escalade']['config']['use_assign_user_group'] == 1) {
// First group
$ticket->input['_groups_id_assign'] = PluginEscaladeUser::getTechnicianGroup($ticket->input['entities_id'], $ticket->input['_users_id_assign'], true);
//prevent adding empty group
if (empty($ticket->input['_groups_id_assign'])) {
unset($ticket->input['_groups_id_assign']);
}
} else {
// All groups
$ticket->input['_additional_groups_assigns'] = PluginEscaladeUser::getTechnicianGroup($ticket->input['entities_id'], $ticket->input['_users_id_assign'], false);
//prevent adding empty group
if (empty($ticket->input['_additional_groups_assigns'])) {
unset($ticket->input['_additional_groups_assigns']);
}
}
}
return true;
}
