Ejemplo n.º 1
0
 /**
  * Converts a note to a draft or an email
  *
  * @param int $note_id The id of the note
  * @param string $target What the note should be converted too (email, etc)
  * @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list.
  * @return int
  */
 public static function convertNote($note_id, $target, $authorize_sender = false)
 {
     $issue_id = self::getIssueID($note_id);
     $email_account_id = Email_Account::getEmailAccount();
     $blocked_message = self::getBlockedMessage($note_id);
     $unknown_user = self::getUnknownUser($note_id);
     $structure = Mime_Helper::decode($blocked_message, true, true);
     $body = $structure->body;
     $sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
     $current_usr_id = Auth::getUserID();
     if ($target == 'email') {
         if (Mime_Helper::hasAttachments($structure)) {
             $has_attachments = 1;
         } else {
             $has_attachments = 0;
         }
         list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
         $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
         // need to check for a possible customer association
         if (!empty($structure->headers['from'])) {
             $details = Email_Account::getDetails($email_account_id);
             // check from the associated project if we need to lookup any customers by this email address
             if (CRM::hasCustomerIntegration($details['ema_prj_id'])) {
                 $crm = CRM::getInstance($details['ema_prj_id']);
                 // check for any customer contact association
                 try {
                     $contact = $crm->getContactByEmail($sender_email);
                     $issue_contract = $crm->getContract(Issue::getContractID($issue_id));
                     if ($contact->canAccessContract($issue_contract)) {
                         $t['customer_id'] = $issue_contract->getCustomerID();
                     }
                 } catch (CRMException $e) {
                 }
             }
         }
         if (empty($t['customer_id'])) {
             $update_type = 'staff response';
             $t['customer_id'] = null;
         } else {
             $update_type = 'customer action';
         }
         $res = Support::insertEmail($t, $structure, $sup_id);
         if ($res != -1) {
             Support::extractAttachments($issue_id, $structure);
             // notifications about new emails are always external
             $internal_only = false;
             // special case when emails are bounced back, so we don't want to notify the customer about those
             if (Notification::isBounceMessage($sender_email)) {
                 $internal_only = true;
             }
             Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id);
             Issue::markAsUpdated($issue_id, $update_type);
             self::remove($note_id, false);
             History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
             // now add sender as an authorized replier
             if ($authorize_sender) {
                 Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
             }
         }
         return $res;
     }
     // save message as a draft
     $res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
     // remove the note, if the draft was created successfully
     if ($res) {
         self::remove($note_id, false);
         $usr_id = $current_usr_id;
         History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
     }
     return $res;
 }
Ejemplo n.º 2
0
 /**
  * Check if this email needs to be blocked and if so, block it.
  *
  *
  */
 public static function blockEmailIfNeeded($email)
 {
     if (empty($email['issue_id'])) {
         return false;
     }
     $issue_id = $email['issue_id'];
     $prj_id = Issue::getProjectID($issue_id);
     $sender_email = strtolower(Mail_Helper::getEmailAddress($email['from']));
     list($text_headers, $body) = Mime_Helper::splitHeaderBody($email['full_email']);
     if (Mail_Helper::isVacationAutoResponder($email['headers']) || Notification::isBounceMessage($sender_email) || !self::isAllowedToEmail($issue_id, $sender_email)) {
         // add the message body as a note
         $_POST = array('full_message' => $email['full_email'], 'title' => @$email['headers']['subject'], 'note' => Mail_Helper::getCannedBlockedMsgExplanation($issue_id) . $email['body'], 'message_id' => Mail_Helper::getMessageID($text_headers, $body));
         // avoid having this type of message re-open the issue
         if (Mail_Helper::isVacationAutoResponder($email['headers'])) {
             $closing = true;
             $notify = false;
         } else {
             $closing = false;
             $notify = true;
         }
         $res = Note::insertFromPost(Auth::getUserID(), $issue_id, $email['headers']['from'], false, $closing, $notify, true);
         // associate the email attachments as internal-only files on this issue
         if ($res != -1) {
             self::extractAttachments($issue_id, $email['full_email'], true, $res);
         }
         $_POST['issue_id'] = $issue_id;
         $_POST['from'] = $sender_email;
         // avoid having this type of message re-open the issue
         if (Mail_Helper::isVacationAutoResponder($email['headers'])) {
             $email_type = 'vacation-autoresponder';
         } else {
             $email_type = 'routed';
         }
         Workflow::handleBlockedEmail($prj_id, $issue_id, $_POST, $email_type);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($email['from']), true);
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         History::add($issue_id, $usr_id, 'email_blocked', "Email from '{from}' blocked", array('from' => $email['from']));
         return true;
     }
     return false;
 }
Ejemplo n.º 3
0
 /**
  * Check if this email needs to be blocked and if so, block it.
  *
  *
  */
 function blockEmailIfNeeded($email)
 {
     global $HTTP_POST_VARS;
     if (empty($email['issue_id'])) {
         return false;
     }
     $issue_id = $email['issue_id'];
     $prj_id = Issue::getProjectID($issue_id);
     $sender_email = strtolower(Mail_API::getEmailAddress($email['headers']['from']));
     if (Mail_API::isVacationAutoResponder($email['headers']) || Notification::isBounceMessage($sender_email) || !Support::isAllowedToEmail($issue_id, $sender_email)) {
         // add the message body as a note
         $HTTP_POST_VARS = array('blocked_msg' => $email['full_email'], 'title' => @$email['headers']['subject'], 'note' => Mail_API::getCannedBlockedMsgExplanation($issue_id) . $email['body']);
         // avoid having this type of message re-open the issue
         if (Mail_API::isVacationAutoResponder($email['headers'])) {
             $closing = true;
         } else {
             $closing = false;
         }
         $res = Note::insert(Auth::getUserID(), $issue_id, $email['headers']['from'], false, $closing);
         // associate the email attachments as internal-only files on this issue
         if ($res != -1) {
             Support::extractAttachments($issue_id, $email['full_email'], true, $res);
         }
         $HTTP_POST_VARS['issue_id'] = $issue_id;
         $HTTP_POST_VARS['from'] = $sender_email;
         // avoid having this type of message re-open the issue
         if (Mail_API::isVacationAutoResponder($email['headers'])) {
             $email_type = 'vacation-autoresponder';
         } else {
             $email_type = 'routed';
         }
         Workflow::handleBlockedEmail($prj_id, $issue_id, $HTTP_POST_VARS, $email_type);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($email['from']));
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         // log blocked email
         History::add($issue_id, $usr_id, History::getTypeID('email_blocked'), "Email from '" . $email['from'] . "' blocked.");
         return true;
     }
     return false;
 }
Ejemplo n.º 4
0
 /**
  * Routes an email to the correct issue.
  *
  * @param   string $full_message The full email message, including headers
  * @return  mixed   true or array(ERROR_CODE, ERROR_STRING) in case of failure
  */
 public static function route_emails($full_message)
 {
     // need some validation here
     if (empty($full_message)) {
         return array(self::EX_NOINPUT, ev_gettext('Error: The email message was empty') . ".\n");
     }
     // save the full message for logging purposes
     Support::saveRoutedEmail($full_message);
     // check if the email routing interface is even supposed to be enabled
     $setup = Setup::get();
     if ($setup['email_routing']['status'] != 'enabled') {
         return array(self::EX_CONFIG, ev_gettext('Error: The email routing interface is disabled.') . "\n");
     }
     if (empty($setup['email_routing']['address_prefix'])) {
         return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address prefix.') . "\n");
     }
     if (empty($setup['email_routing']['address_host'])) {
         return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address domain.') . "\n");
     }
     // associate routed emails to the internal system account
     $sys_account = User::getNameEmail(APP_SYSTEM_USER_ID);
     if (empty($sys_account['usr_email'])) {
         return array(self::EX_CONFIG, ev_gettext('Error: The associated user for the email routing interface needs to be set.') . "\n");
     }
     unset($sys_account);
     // join the Content-Type line (for easier parsing?)
     if (preg_match('/^boundary=/m', $full_message)) {
         $pattern = "#(Content-Type: multipart/.+); ?\r?\n(boundary=.*)\$#im";
         $replacement = '$1; $2';
         $full_message = preg_replace($pattern, $replacement, $full_message);
     }
     // remove the reply-to: header
     if (preg_match('/^reply-to:.*/im', $full_message)) {
         $full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
     }
     AuthCookie::setAuthCookie(APP_SYSTEM_USER_ID);
     $structure = Mime_Helper::decode($full_message, true, true);
     // find which issue ID this email refers to
     if (isset($structure->headers['to'])) {
         $issue_id = self::getMatchingIssueIDs($structure->headers['to'], 'email');
     }
     // we need to try the Cc header as well
     if (empty($issue_id) and isset($structure->headers['cc'])) {
         $issue_id = self::getMatchingIssueIDs($structure->headers['cc'], 'email');
     }
     if (empty($issue_id)) {
         return array(self::EX_DATAERR, ev_gettext('Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
     }
     $issue_prj_id = Issue::getProjectID($issue_id);
     if (empty($issue_prj_id)) {
         return array(self::EX_DATAERR, ev_gettext('Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
     }
     $email_account_id = Email_Account::getEmailAccount($issue_prj_id);
     if (empty($email_account_id)) {
         return array(self::EX_CONFIG, ev_gettext('Error: Please provide the email account ID.') . "\n");
     }
     $body = $structure->body;
     // hack for clients that set more then one from header
     if (is_array($structure->headers['from'])) {
         $structure->headers['from'] = $structure->headers['from'][0];
     }
     // associate the email to the issue
     $parts = array();
     Mime_Helper::parse_output($structure, $parts);
     // get the sender's email address
     $sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
     // strip out the warning message sent to staff users
     if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
         $full_message = Mail_Helper::stripWarningMessage($full_message);
         $body = Mail_Helper::stripWarningMessage($body);
     }
     $prj_id = Issue::getProjectID($issue_id);
     AuthCookie::setAuthCookie(APP_SYSTEM_USER_ID);
     AuthCookie::setProjectCookie($prj_id);
     if (Mime_Helper::hasAttachments($structure)) {
         $has_attachments = 1;
     } else {
         $has_attachments = 0;
     }
     // remove certain CC addresses
     if (!empty($structure->headers['cc']) && $setup['smtp']['save_outgoing_email'] == 'yes') {
         $ccs = explode(',', @$structure->headers['cc']);
         foreach ($ccs as $i => $address) {
             if (Mail_Helper::getEmailAddress($address) == $setup['smtp']['save_address']) {
                 unset($ccs[$i]);
             }
         }
         $structure->headers['cc'] = implode(', ', $ccs);
     }
     // Remove excess Re's
     $structure->headers['subject'] = Mail_Helper::removeExcessRe(@$structure->headers['subject'], true);
     $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
     // automatically associate this incoming email with a customer
     if (CRM::hasCustomerIntegration($prj_id)) {
         $crm = CRM::getInstance($prj_id);
         if (!empty($structure->headers['from'])) {
             try {
                 $contact = $crm->getContactByEmail($sender_email);
                 $issue_contract = $crm->getContract(Issue::getContractID($issue_id));
                 if ($contact->canAccessContract($issue_contract)) {
                     $t['customer_id'] = $issue_contract->getCustomerID();
                 }
             } catch (CRMException $e) {
             }
         }
     }
     if (empty($t['customer_id'])) {
         $t['customer_id'] = null;
     }
     if (Support::blockEmailIfNeeded($t)) {
         return true;
     }
     // re-write Threading headers if needed
     list($t['full_email'], $t['headers']) = Mail_Helper::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], 'email');
     $res = Support::insertEmail($t, $structure, $sup_id);
     if ($res != -1) {
         Support::extractAttachments($issue_id, $structure);
         // notifications about new emails are always external
         $internal_only = false;
         $assignee_only = false;
         // special case when emails are bounced back, so we don't want a notification to customers about those
         if (Notification::isBounceMessage($sender_email)) {
             // broadcast this email only to the assignees for this issue
             $internal_only = true;
             $assignee_only = true;
         }
         Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($structure->headers['from']));
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != null) {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if (!empty($usr_id) && $usr_id != APP_SYSTEM_USER_ID && User::getRoleByUser($usr_id, $prj_id) > User::ROLE_CUSTOMER) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         // log routed email
         History::add($issue_id, $usr_id, 'email_routed', 'Email routed from {from}', array('from' => $structure->headers['from']));
     }
     return true;
 }
Ejemplo n.º 5
0
 /**
  * Method used to forward the new email to the list of subscribers.
  *
  * @access  public
  * @param   integer $user_id The user ID of the person performing this action
  * @param   integer $issue_id The issue ID
  * @param   array $message An array containing the email
  * @param   boolean $internal_only Whether the email should only be redirected to internal users or not
  * @param   boolean $assignee_only Whether the email should only be sent to the assignee
  * @param   boolean $type The type of email this is
  * @param   integer $sup_id the ID of this email
  * @return  void
  */
 function notifyNewEmail($usr_id, $issue_id, $message, $internal_only = FALSE, $assignee_only = FALSE, $type = '', $sup_id = false)
 {
     $full_message = $message['full_email'];
     $sender = $message['from'];
     $sender_email = strtolower(Mail_API::getEmailAddress($sender));
     // get ID of whoever is sending this.
     $sender_usr_id = User::getUserIDByEmail($sender_email);
     if (empty($sender_usr_id)) {
         $sender_usr_id = false;
     }
     // automatically subscribe this sender to email notifications on this issue
     $subscribed_emails = Notification::getSubscribedEmails($issue_id, 'emails');
     $subscribed_emails = array_map('strtolower', $subscribed_emails);
     if (!Notification::isIssueRoutingSender($issue_id, $sender) && !Notification::isBounceMessage($sender_email) && !in_array($sender_email, $subscribed_emails)) {
         $actions = array('emails');
         Notification::subscribeEmail($usr_id, $issue_id, $sender_email, $actions);
     }
     // get the subscribers
     $emails = array();
     $users = Notification::getUsersByIssue($issue_id, 'emails');
     for ($i = 0; $i < count($users); $i++) {
         if (empty($users[$i]["sub_usr_id"])) {
             if ($internal_only == false) {
                 $email = $users[$i]["sub_email"];
             }
         } else {
             // if we are only supposed to send email to internal users, check if the role is lower than standard user
             if ($internal_only == true && User::getRoleByUser($users[$i]["sub_usr_id"], Issue::getProjectID($issue_id)) < User::getRoleID('standard user')) {
                 continue;
             }
             // check if we are only supposed to send email to the assignees
             if ($internal_only == true && $assignee_only == true) {
                 $assignee_usr_ids = Issue::getAssignedUserIDs($issue_id);
                 if (!in_array($users[$i]["sub_usr_id"], $assignee_usr_ids)) {
                     continue;
                 }
             }
             $email = User::getFromHeader($users[$i]["sub_usr_id"]);
         }
         if (!empty($email)) {
             // don't send the email to the same person who sent it
             if (strtolower(Mail_API::getEmailAddress($email)) == $sender_email) {
                 continue;
             }
             $emails[] = $email;
         }
     }
     if (count($emails) == 0) {
         return;
     }
     $setup = Setup::load();
     // change the sender of the message to {prefix}{issue_id}@{host}
     //  - keep everything else in the message, except 'From:', 'Sender:', 'To:', 'Cc:'
     // make 'Joe Blow <*****@*****.**>' become 'Joe Blow [CSC] <*****@*****.**>'
     $from = Notification::getFixedFromHeader($issue_id, $sender, 'issue');
     list($_headers, $body) = Mime_Helper::splitBodyHeader($full_message);
     // strip any 'Received:' headers
     $_headers = Mail_API::stripHeaders($_headers);
     $header_names = Mime_Helper::getHeaderNames($_headers);
     // we don't want to keep the (B)Cc list for an eventum-based email
     $ignore_headers = array('to', 'cc', 'bcc');
     $headers = array();
     // build the headers array required by the smtp library
     foreach ($message['headers'] as $header_name => $value) {
         if (in_array(strtolower($header_name), $ignore_headers) || !in_array($header_name, array_keys($header_names)) || strstr($header_name, ' ')) {
             continue;
         } elseif ($header_name == 'from') {
             $headers['From'] = $from;
         } else {
             if (is_array($value)) {
                 $value = implode("; ", $value);
             }
             $headers[$header_names[$header_name]] = $value;
         }
     }
     $headers["Subject"] = Mail_API::formatSubject($issue_id, $headers['Subject']);
     if (empty($type)) {
         if (User::getRoleByUser($usr_id, Issue::getProjectID($issue_id)) == User::getRoleID("Customer")) {
             $type = 'customer_email';
         } else {
             $type = 'other_email';
         }
     }
     @(include_once APP_PEAR_PATH . 'Mail/mime.php');
     foreach ($emails as $to) {
         $recipient_usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($to));
         $to = MIME_Helper::encodeAddress($to);
         // add the warning message about replies being blocked or not
         $fixed_body = Mail_API::addWarningMessage($issue_id, $to, $body);
         $headers['To'] = $to;
         $mime = new Mail_mime("\r\n");
         $hdrs = $mime->headers($headers);
         Mail_Queue::add($to, $hdrs, $fixed_body, 1, $issue_id, $type, $sender_usr_id, $sup_id);
     }
 }
Ejemplo n.º 6
0
 /**
  * Routes an email to the correct issue.
  *
  * @param   string $full_message The full email message, including headers
  * @param   integer $email_account_id The ID of the email account this email should be routed too. If empty this method will try to figure it out
  */
 function route_emails($full_message, $email_account_id = 0)
 {
     global $HTTP_POST_VARS;
     // save the full message for logging purposes
     Support::saveRoutedEmail($full_message);
     if (preg_match("/^(boundary=).*/m", $full_message)) {
         $pattern = "/(Content-Type: multipart\\/)(.+); ?\r?\n(boundary=)(.*)\$/im";
         $replacement = '$1$2; $3$4';
         $full_message = preg_replace($pattern, $replacement, $full_message);
     }
     // associate routed emails to the internal system account
     $sys_account = User::getNameEmail(APP_SYSTEM_USER_ID);
     $associated_user = $sys_account['usr_email'];
     // need some validation here
     if (empty($full_message)) {
         return array(66, "Error: The email message was empty.\n");
     }
     if (empty($associated_user)) {
         return array(78, "Error: The associated user for the email routing interface needs to be set.\n");
     }
     //
     // DON'T EDIT ANYTHING BELOW THIS LINE
     //
     // remove the reply-to: header
     if (preg_match("/^(reply-to:).*/im", $full_message)) {
         $full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
     }
     // check for magic cookie
     if (Mail_API::hasMagicCookie($full_message)) {
         // strip the magic cookie
         $full_message = Mail_API::stripMagicCookie($full_message);
         $has_magic_cookie = true;
     } else {
         $has_magic_cookie = false;
     }
     Auth::createFakeCookie(APP_SYSTEM_USER_ID);
     // check if the email routing interface is even supposed to be enabled
     $setup = Setup::load();
     if ($setup['email_routing']['status'] != 'enabled') {
         return array(78, "Error: The email routing interface is disabled.\n");
     }
     $prefix = $setup['email_routing']['address_prefix'];
     // escape plus signs so '*****@*****.**' becomes a valid routing address
     $prefix = str_replace('+', '\\+', $prefix);
     $mail_domain = quotemeta($setup['email_routing']['address_host']);
     $mail_domain_alias = quotemeta(@$setup['email_routing']['host_alias']);
     if (!empty($mail_domain_alias)) {
         $mail_domain = "(?:" . $mail_domain . "|" . $mail_domain_alias . ")";
     }
     if (empty($prefix)) {
         return array(78, "Error: Please configure the email address prefix.\n");
     }
     if (empty($mail_domain)) {
         return array(78, "Error: Please configure the email address domain.\n");
     }
     $structure = Mime_Helper::decode($full_message, true, true);
     // find which issue ID this email refers to
     @preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['to'], $matches);
     @($issue_id = $matches[1]);
     // validation is always a good idea
     if (empty($issue_id)) {
         // we need to try the Cc header as well
         @preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['cc'], $matches);
         if (!empty($matches[1])) {
             $issue_id = $matches[1];
         } else {
             return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
         }
     }
     if (empty($email_account_id)) {
         $issue_prj_id = Issue::getProjectID($issue_id);
         if (empty($issue_prj_id)) {
             return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
         }
         $email_account_id = Email_Account::getEmailAccount($issue_prj_id);
     }
     if (empty($email_account_id)) {
         return array(78, "Error: Please provide the email account ID.\n");
     }
     $body = Mime_Helper::getMessageBody($structure);
     // hack for clients that set more then one from header
     if (is_array($structure->headers['from'])) {
         $structure->headers['from'] = $structure->headers['from'][0];
     }
     // associate the email to the issue
     $parts = array();
     Mime_Helper::parse_output($structure, $parts);
     // get the sender's email address
     $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
     // strip out the warning message sent to staff users
     if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
         $full_message = Mail_API::stripWarningMessage($full_message);
         $body = Mail_API::stripWarningMessage($body);
     }
     $prj_id = Issue::getProjectID($issue_id);
     Auth::createFakeCookie(APP_SYSTEM_USER_ID, $prj_id);
     $staff_emails = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
     $staff_emails = array_map('strtolower', $staff_emails);
     // only allow staff users to use the magic cookie
     if (!in_array($sender_email, array_values($staff_emails))) {
         $has_magic_cookie = false;
     }
     if (Mime_Helper::hasAttachments($full_message)) {
         $has_attachments = 1;
     } else {
         $has_attachments = 0;
     }
     // remove certain CC addresses
     if (!empty($structure->headers['cc']) && @$setup['smtp']['save_outgoing_email'] == 'yes') {
         $ccs = explode(",", @$structure->headers['cc']);
         for ($i = 0; $i < count($ccs); $i++) {
             if (Mail_API::getEmailAddress($ccs[$i]) == $setup['smtp']['save_address']) {
                 unset($ccs[$i]);
             }
         }
         @($structure->headers['cc'] = join(', ', $ccs));
     }
     // Remove excess Re's
     @($structure->headers['subject'] = Mail_API::removeExcessRe(@$structure->headers['subject'], true));
     $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
     // automatically associate this incoming email with a customer
     if (Customer::hasCustomerIntegration($prj_id)) {
         if (!empty($structure->headers['from'])) {
             list($customer_id, ) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
             if (!empty($customer_id)) {
                 $t['customer_id'] = $customer_id;
             }
         }
     }
     if (empty($t['customer_id'])) {
         $t['customer_id'] = "NULL";
     }
     if (!$has_magic_cookie && Support::blockEmailIfNeeded($t)) {
         return true;
     }
     // re-write Threading headers if needed
     list($t['full_email'], $t['headers']) = Mail_API::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], "email");
     $res = Support::insertEmail($t, $structure, $sup_id);
     if ($res != -1) {
         Support::extractAttachments($issue_id, $full_message);
         // notifications about new emails are always external
         $internal_only = false;
         $assignee_only = false;
         // special case when emails are bounced back, so we don't want a notification to customers about those
         if (Notification::isBounceMessage($sender_email)) {
             // broadcast this email only to the assignees for this issue
             $internal_only = true;
             $assignee_only = true;
         }
         Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($structure->headers['from']));
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if (!empty($usr_id) && User::getRoleByUser($usr_id, $prj_id) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         // log routed email
         History::add($issue_id, $usr_id, History::getTypeID('email_routed'), "Email routed from " . $structure->headers['from']);
     }
     return true;
 }