/**
* 质检动作
*/
public function actionQuality()
{
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
if ($this->_isPost()) {
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$addArr = array('reply_user_id' => $_POST['user_id'], 'game_type_id' => $_POST['game_type_id'], 'operator_id' => $_POST['operator_id'], 'work_order_id' => $_POST['work_order_id'], 'quality_user_id' => $userClass['_id'], 'qa_id' => $_POST['qa_id'], 'option_id' => $_POST['option_id'], 'quality_content' => $_POST['quality_content'], 'quality_time' => CURRENT_TIME, 'scores' => $_POST['scores']);
if ($_POST['option_id'] > 0 && $_POST['scores'] >= 0) {
$addArr['status'] = 5;
}
//如果质检都是好的话并且所扣分数是大于零,将会变成同意质检,不需要申诉
if ($this->_modelQuality->add($addArr)) {
$this->_modelWorkOrderQa->update(array('is_quality' => $userClass['_id']), "Id={$_POST['qa_id']}");
//更新回复,表示已质检
#------添加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $_POST['work_order_id']), Model_OrderLog::QUALITY);
#------添加日志------#
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelWorkOrder->update(array('quality_id' => $userClass['_id']), "Id={$_POST['work_order_id']}");
$this->_utilMsg->showMsg(false);
} else {
$this->_utilMsg->showMsg(Tools::getLang('QUALITY_ERROR', __CLASS__), -2);
}
}
}
/**
* 更新拥有者
*/
public function updateWorkOrderOwner(Object_UserInfo $userClass, $workOrder)
{
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelWorkOrder->update(array('owner_user_id' => $userClass['_id']), "Id={$workOrder['work_order_id']}");
$userClass->addToOrderNum(1);
//增加自身的工单数量
$userClass->setUpdateInfo(1);
}
/**
* 更改状态
*/
public function actionChangeStatus()
{
if ($this->_isAjax()) {
$id = Tools::coerceInt($_GET['Id']);
$status = Tools::coerceInt($_GET['status']);
if ($this->_modelWorkOrder->update(array('status' => $status), "Id={$id}")) {
$this->_returnAjaxJson(array('status' => 1, 'msg' => '更改状态成功'));
} else {
$this->_returnAjaxJson(array('status' => 0, 'msg' => '更改状态失败'));
}
}
}
/**
* 更改状态
*/
public function actionChangeStatus()
{
if ($this->_isAjax()) {
$id = Tools::coerceInt($_GET['Id']);
$status = Tools::coerceInt($_GET['status']);
if ($this->_modelWorkOrder->update(array('status' => $status), "Id={$id}")) {
#------添加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $id), Model_OrderLog::CHANGE_STATUS);
#------添加日志------#
$this->_returnAjaxJson(array('status' => 1, 'msg' => Tools::getLang('CHANGESTATUS_SUCCESS', __CLASS__)));
} else {
$this->_returnAjaxJson(array('status' => 0, 'msg' => Tools::getLang('CHANGESTATUS_ERROR', __CLASS__)));
}
}
}
/**
* 删除工单
*/
public function actionDel()
{
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$workOrderId = $_REQUEST['id'];
if (is_array($workOrderId)) {
//判断单个删除或是多个删除
$workOrderId = implode(',', $workOrderId);
$isOk = $this->_modelWorkOrder->update(array('status' => 4), "Id in ({$workOrderId})");
} else {
$workOrderId = Tools::coerceInt($workOrderId);
$isOk = $this->_modelWorkOrder->update(array('status' => 4), "Id={$workOrderId}");
}
if ($isOk) {
//是否删除成功
$this->_returnAjaxJson(array('status' => 1, 'info' => null, 'data' => null));
} else {
$this->_returnAjaxJson(array('status' => 0, 'info' => null, 'data' => null));
}
}
public function actionWorkOrderDetail()
{
$userInfo = array('user_account' => trim($_REQUEST['user_account']), 'game_user_id' => trim($_REQUEST['user_id']), 'user_nickname' => trim(urldecode($_REQUEST['user_nickname'])));
$userInfo = array_filter($userInfo);
//检查玩家
if ($userInfo) {
$workOrder_condition = key($userInfo) . "='" . current($userInfo) . "'";
} else {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'player empty', 'data' => null));
}
$workOrderId = intval($_REQUEST['work_order_id']);
if (!$workOrderId) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Work Order Id Empty', 'data' => null));
}
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$sql_CheckWorkOrder = "select Id,question_type as type,title,create_time as update_time,evaluation_status as ev,evaluation_desc as ev_desc,status,is_read from {$this->_modelWorkOrder->tName()} where Id={$workOrderId} and {$workOrder_condition}";
$workOrderData = $this->_modelWorkOrder->select($sql_CheckWorkOrder, 1);
if (!$workOrderData) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'the player has not this order', 'data' => null));
}
if ($workOrderData['is_read'] == 0) {
$this->_modelWorkOrder->update(array('is_read' => 1), "Id={$workOrderId}");
//更改已读状态
}
$this->_loadCore('Help_SqlSearch');
//载入sql工具
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$helpSqlSearch = new Help_SqlSearch();
$helpSqlSearch->set_field('Id as id,work_order_id,qa,service_id,content,create_time,image');
$helpSqlSearch->set_tableName($this->_modelWorkOrderQa->tName());
$helpSqlSearch->set_conditions('work_order_id=' . $workOrderId);
$helpSqlSearch->set_conditions('not_sendmsg=0');
$helpSqlSearch->set_orderBy('create_time');
$sql = $helpSqlSearch->createSql();
$dataList = $this->_modelWorkOrderQa->select($sql);
$this->_returnAjaxJson(array('status' => 1, 'info' => CONTROL . '_' . ACTION, 'data' => $dataList, 'ext' => $workOrderData));
}
/**
* 显示某一个工单的对话
*/
public function actionDialog()
{
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
if ($this->_isPost()) {
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$addArr = array('game_type_id' => $_POST['game_type_id'], 'operator_id' => $_POST['operator_id'], 'work_order_id' => $_POST['work_order_id'], 'quality_user_id' => $userClass['_id'], 'qa_id' => $_POST['qa_id'], 'option_id' => $_POST['option_id'], 'quality_content' => $_POST['quality_content'], 'quality_time' => CURRENT_TIME, 'scores' => $_POST['scores']);
if ($_POST['option_id'] > 0 && $_POST['scores'] >= 0) {
$addArr['status'] = 5;
}
//如果质检都是好的话并且所扣分数是大于零,将会变成同意质检,不需要申诉
if ($this->_modelQuality->add($addArr)) {
$this->_modelWorkOrderQa->update(array('is_quality' => $userClass['_id']), "Id={$_POST['qa_id']}");
//更新回复,表示已质检
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelWorkOrder->update(array('quality_id' => $userClass['_id']), "Id={$_POST['work_order_id']}");
$this->_utilMsg->showMsg(false);
} else {
$this->_utilMsg->showMsg('质检失败', -2);
}
} else {
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$data = $this->_modelWorkOrder->findByIdToDetail($_GET['Id']);
#------载入缓存------#
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_getGlobalData('game_type'), 'Id', 'name');
//游戏类型
$workOrderSourceArr = $this->_getGlobalData('workorder_source');
//工单来源
$workOrderStatusArr = $this->_getGlobalData('workorder_status');
//工单状态
$gameServerList = $this->_getGlobalData('gameser_list');
$gameServerList = Model::getTtwoArrConvertOneArr($gameServerList, 'Id', 'server_name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$user = $this->_getGlobalData('user');
$departmentList = $this->_getGlobalData('department');
$departmentList = Model::getTtwoArrConvertOneArr($departmentList, 'Id', 'name');
#------载入缓存------#
#------跟椐ID转换文字显示------#
$data['word_game_type'] = $gameTypeArr[$data['game_type']];
$data['word_source'] = $workOrderSourceArr[$data['source']];
$data['word_game_server_id'] = $gameServerList[$data['game_server_id']];
$data['word_operator_id'] = $operatorList[$data['operator_id']];
$data['create_time'] = date('Y-m-d H:i', $data['create_time']);
$data['word_quality_id'] = $data['quality_id'] < 0 ? $user[$data['quality_id']]['nick_name'] . "[{$departmentList[$user[$data['quality_id']]['department_id']]}]" : '未质检';
$data['word_quality_id'] = $user[$data['quality_id']]['full_name'];
#------跟椐ID转换文字显示------#
$workOrderDetailArr = unserialize($data['content']);
//获取工单的详细信息
$userData = $workOrderDetailArr['user_data'];
//获取提交工单用户的详细信息
$userData['register_date'] = $userData['register_date'] ? date('Y-m-d H:i:s', $userData['register_date']) : '';
if ($data['evaluation_status'] != 0) {
//如果已经评价
$playerEvaluation = $this->_getGlobalData('player_evaluation');
$evaluation = $playerEvaluation[$data['evaluation_status']];
$evaluation = $evaluation['title'];
if ($data['evaluation_status'] == 3) {
$evaluation .= '： ' . $workOrderDetailArr['other']['ev'];
}
$this->_view->assign('evaluation', $evaluation);
}
$users = $this->_getGlobalData('user');
$users = Model::getTtwoArrConvertOneArr($users, 'user_name', 'full_name');
$dataList = $this->_modelWorkOrderQa->findByWorkOrderId($_GET['Id']);
foreach ($dataList as &$value) {
$value['create_time'] = date('Y-m-d H:i:s', $value['create_time']);
$value['word_reply_name'] = $users[$value['reply_name']];
}
$this->_view->assign('userData', $userData);
$this->_view->assign('data', $data);
//表单详细信息
$qualityList = $this->_getGlobalData('quality_options');
$this->_view->assign('workOrderId', $_GET['Id']);
$this->_view->assign('qualityOptions', $qualityList);
$this->_view->assign('dataList', $dataList);
$this->_view->assign('gameTypeId', $_GET['game_type_id']);
$this->_view->assign('operatorId', $_GET['operator_id']);
$this->_view->assign('js', $this->_view->get_curJs());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
}
/**
* 添加查证处理
*/
public function actionOrderVerify()
{
$this->_modelVerify = $this->_getGlobalData('Model_Verify', 'object');
if ($this->_isPost()) {
if (!$_POST['game_type_id'] || !$_POST['operator_id'] || !$_POST['game_server_id']) {
$this->_utilMsg->showMsg(Tools::getLang('SELECT_COMPLETE_MSG', __CLASS__), -1);
} else {
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$addArr = array('user_id' => $userClass['_id'], 'department_id' => $_POST['department_id'], 'create_time' => CURRENT_TIME, 'game_type_id' => $_POST['game_type_id'], 'operator_id' => $_POST['operator_id'], 'game_server_id' => $_POST['game_server_id'], 'status' => $_POST['status'], 'type' => $_POST['type'], 'level' => $_POST['level'], 'title' => $_POST['title'], 'content' => $_POST['content'], 'game_user_id' => trim($_POST['game_user_id']), 'game_user_account' => $_POST['game_user_account'], 'game_user_nickname' => $_POST['game_user_nickname'], 'source' => $_POST['source']);
if ($_POST['source_detail']) {
$addArr['source_detail'] = $_POST['source_detail'];
}
if ($_POST['work_order_id']) {
$addArr['work_order_id'] = $_POST['work_order_id'];
}
$addArr['log'] = array();
array_push($addArr['log'], $this->_addLog(array('action' => 'add', 'status' => $_POST['status'])));
$addArr['log'] = serialize($addArr['log']);
if ($this->_modelVerify->add($addArr)) {
if ($_POST['work_order_id']) {
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelWorkOrder->update(array('is_verify' => 1), "Id={$_POST['work_order_id']}");
$this->_utilMsg->showMsg(false);
} else {
$this->_utilMsg->showMsg(false);
}
} else {
$this->_utilMsg->showMsg(Tools::getLang('ADD_BUGLIST_ERROR', __CLASS__), -2);
}
}
} else {
$verifyStatus = $this->_getGlobalData('verify_status');
$verifyType = $this->_getGlobalData('verify_type');
$verifyLevel = $this->_getGlobalData('verify_level');
$verifySource = $this->_getGlobalData('verify_source');
$gameType = $this->_getGlobalData('game_type');
//$gameType = Model::getTtwoArrConvertOneArr ( $gameType, 'Id', 'name' );
$operatorList = $this->_getGlobalData('operator_list');
//$operatorList = Model::getTtwoArrConvertOneArr ( $operatorList, 'Id', 'operator_name' );
$gameServerList = $this->_getGlobalData('gameser_list');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$myGameType = array();
$myGameOpt = array();
$myOpt = array();
if ($userClass['_operatorIds'] && is_array($userClass['_operatorIds'])) {
foreach ($userClass['_operatorIds'] as $sub) {
$myGameOpt[$sub['game_type_id']][$sub['operator_id']] = $operatorList[$sub['operator_id']]['operator_name'];
$myOpt[$sub['operator_id']] = $operatorList[$sub['operator_id']]['operator_name'];
}
foreach ($myGameOpt as $gameId => $sub) {
$myGameType[$gameId] = $gameType[$gameId]['name'];
}
}
$operatorList = $myOpt;
$gameType = $myGameType;
foreach ($gameServerList as &$list) {
unset($list['room_id'], $list['marking'], $list['time_zone'], $list['server_url'], $list['full_name']);
}
$department = $this->_modelVerify->getDep();
if (isset($_GET['work_order_id'])) {
$this->_view->assign('workOrderId', $_GET['work_order_id']);
$dataList = $this->_modelVerify->findByUserAccountWorkId($_GET['user_account'], $_GET['work_order_id']);
if ($dataList) {
foreach ($dataList as &$value) {
$verifyTypeToGameType = $this->_getVerifyTypeByGameType($value['game_type_id']);
$value['word_game_type_id'] = $gameType[$value['game_type_id']];
$value['word_operator_id'] = $operatorList[$value['operator_id']];
$value['word_game_server_id'] = $gameServerList[$value['game_server_id']]['server_name'];
$value['word_status'] = $verifyStatus[$value['status']];
$value['word_type'] = $verifyTypeToGameType[$value['type']];
$value['word_level'] = $verifyLevel[$value['level']];
$value['create_time'] = date('Y-m-d H:i:s', $value['create_time']);
$value['word_department_id'] = $department[$value['department_id']];
$value['url_detail'] = Tools::url(CONTROL, 'Detail', array('Id' => $value['Id'], 'work_order_id' => $_GET['work_order_id']));
if ($value['log']) {
$value['log'] = unserialize($value['log']);
}
}
$this->_view->assign('dataList', $dataList);
}
}
#------selected------#
$this->_view->assign('selectedGameTypeId', $_GET['game_type_id']);
$this->_view->assign('selectedOperatorId', $_GET['operator_id']);
$this->_view->assign('selectedServerId', $_GET['game_server_id']);
$this->_view->assign('gameUserId', $_GET['game_user_id']);
$this->_view->assign('userAccount', $_GET['user_account']);
$this->_view->assign('userNickname', $_GET['user_nickname']);
#------selected------#
$this->_view->assign('verifySource', $verifySource);
$this->_view->assign('gameServerList', json_encode($gameServerList));
$this->_view->assign('department', $department);
$this->_view->assign('verifyStatus', $verifyStatus);
$this->_view->assign('verifyType', json_encode($verifyType));
$this->_view->assign('verifyLevel', $verifyLevel);
$this->_view->assign('gameType', $gameType);
$this->_view->assign('operatorList', $operatorList);
$this->_view->assign('js', $this->_view->get_curJs());
if (!$_REQUEST['work_order_id']) {
$this->_utilMsg->createNavBar();
}
$this->_view->display();
}
}
