Ejemplo n.º 1
0
 /**
  * Method used to add a new support email to the system.
  *
  * @param   array $row The support email details
  * @param   object $structure The email structure object
  * @param   integer $sup_id The support ID to be passed out
  * @param   boolean $closing If this email comes from closing the issue
  * @return  integer 1 if the insert worked, -1 otherwise
  */
 public static function insertEmail($row, &$structure, &$sup_id, $closing = false)
 {
     // get usr_id from FROM header
     $usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($row['from']));
     if (!empty($usr_id) && empty($row['customer_id'])) {
         $row['customer_id'] = User::getCustomerID($usr_id);
     }
     if (empty($row['customer_id'])) {
         $row['customer_id'] = null;
     }
     // try to get the parent ID
     $reference_message_id = Mail_Helper::getReferenceMessageID($row['full_email']);
     $parent_id = '';
     if (!empty($reference_message_id)) {
         $parent_id = self::getIDByMessageID($reference_message_id);
         // make sure it is in the same issue
         if (!empty($parent_id) && (empty($row['issue_id']) || @$row['issue_id'] != self::getIssueFromEmail($parent_id))) {
             $parent_id = '';
         }
     }
     $params = array('sup_ema_id' => $row['ema_id'], 'sup_iss_id' => $row['issue_id'], 'sup_customer_id' => $row['customer_id'], 'sup_message_id' => $row['message_id'] ?: '', 'sup_date' => $row['date'], 'sup_from' => $row['from'], 'sup_to' => $row['to'], 'sup_cc' => $row['cc'], 'sup_subject' => $row['subject'] ?: '', 'sup_has_attachment' => $row['has_attachment']);
     if (!empty($parent_id)) {
         $params['sup_parent_id'] = $parent_id;
     }
     if (!empty($usr_id)) {
         $params['sup_usr_id'] = $usr_id;
     }
     $stmt = 'INSERT INTO {{%support_email}} SET ' . DB_Helper::buildSet($params);
     try {
         DB_Helper::getInstance()->query($stmt, $params);
     } catch (DbException $e) {
         return -1;
     }
     $new_sup_id = DB_Helper::get_last_insert_id();
     $sup_id = $new_sup_id;
     $row['sup_id'] = $sup_id;
     // now add the body and full email to the separate table
     $stmt = 'INSERT INTO
                 {{%support_email_body}}
              (
                 seb_sup_id,
                 seb_body,
                 seb_full_email
              ) VALUES (
                 ?, ?, ?
              )';
     try {
         DB_Helper::getInstance()->query($stmt, array($new_sup_id, $row['body'], $row['full_email']));
     } catch (DbException $e) {
         return -1;
     }
     if (!empty($row['issue_id'])) {
         $prj_id = Issue::getProjectID($row['issue_id']);
     } elseif (!empty($row['ema_id'])) {
         $prj_id = Email_Account::getProjectID($row['ema_id']);
     } else {
         $prj_id = false;
     }
     // FIXME: $row['ema_id'] is empty when mail is sent via convert note!
     if ($prj_id !== false) {
         Workflow::handleNewEmail($prj_id, @$row['issue_id'], $structure, $row, $closing);
     }
     return 1;
 }
Ejemplo n.º 2
0
 /**
  * Routes a note to the correct issue
  *
  * @param   string $full_message The full note
  * @return  mixed   true or array(ERROR_CODE, ERROR_STRING) in case of failure
  */
 public static function route_notes($full_message)
 {
     // save the full message for logging purposes
     Note::saveRoutedNote($full_message);
     // join the Content-Type line (for easier parsing?)
     if (preg_match('/^boundary=/m', $full_message)) {
         $pattern = "#(Content-Type: multipart/.+); ?\r?\n(boundary=.*)\$#im";
         $replacement = '$1; $2';
         $full_message = preg_replace($pattern, $replacement, $full_message);
     }
     list($headers) = Mime_Helper::splitHeaderBody($full_message);
     // need some validation here
     if (empty($full_message)) {
         return array(self::EX_NOINPUT, ev_gettext('Error: The email message was empty.') . "\n");
     }
     // remove the reply-to: header
     if (preg_match('/^reply-to:.*/im', $full_message)) {
         $full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
     }
     // check if the email routing interface is even supposed to be enabled
     $setup = Setup::get();
     if ($setup['note_routing']['status'] != 'enabled') {
         return array(self::EX_CONFIG, ev_gettext('Error: The internal note routing interface is disabled.') . "\n");
     }
     if (empty($setup['note_routing']['address_prefix'])) {
         return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address prefix.') . "\n");
     }
     if (empty($setup['note_routing']['address_host'])) {
         return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address domain.') . "\n");
     }
     $structure = Mime_Helper::decode($full_message, true, true);
     // find which issue ID this email refers to
     if (isset($structure->headers['to'])) {
         $issue_id = self::getMatchingIssueIDs($structure->headers['to'], 'note');
     }
     // validation is always a good idea
     if (empty($issue_id) and isset($structure->headers['cc'])) {
         // we need to try the Cc header as well
         $issue_id = self::getMatchingIssueIDs($structure->headers['cc'], 'note');
     }
     if (empty($issue_id)) {
         return array(self::EX_DATAERR, ev_gettext('Error: The routed note had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
     }
     $prj_id = Issue::getProjectID($issue_id);
     // check if the sender is allowed in this issue' project and if it is an internal user
     $sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
     $sender_usr_id = User::getUserIDByEmail($sender_email, true);
     if ((empty($sender_usr_id) || User::getRoleByUser($sender_usr_id, $prj_id) < User::ROLE_USER || User::isPartner($sender_usr_id) && !Access::canViewInternalNotes($issue_id, $sender_usr_id)) && !Workflow::canSendNote($prj_id, $issue_id, $sender_email, $structure)) {
         return array(self::EX_NOPERM, ev_gettext("Error: The sender of this email is not allowed in the project associated with issue #{$issue_id}.") . "\n");
     }
     if (empty($sender_usr_id)) {
         $sender_usr_id = APP_SYSTEM_USER_ID;
         $unknown_user = $structure->headers['from'];
     } else {
         $unknown_user = false;
     }
     AuthCookie::setAuthCookie($sender_usr_id);
     AuthCookie::setProjectCookie($prj_id);
     // parse the Cc: list, if any, and add these internal users to the issue notification list
     $addresses = array();
     $to_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['to']);
     if (count($to_addresses)) {
         $addresses = $to_addresses;
     }
     $cc_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['cc']);
     if (count($cc_addresses)) {
         $addresses = array_merge($addresses, $cc_addresses);
     }
     $cc_users = array();
     foreach ($addresses as $email) {
         $cc_usr_id = User::getUserIDByEmail(strtolower($email), true);
         if (!empty($cc_usr_id) && User::getRoleByUser($cc_usr_id, $prj_id) >= User::ROLE_USER) {
             $cc_users[] = $cc_usr_id;
         }
     }
     $body = $structure->body;
     $reference_msg_id = Mail_Helper::getReferenceMessageID($headers);
     if (!empty($reference_msg_id)) {
         $parent_id = Note::getIDByMessageID($reference_msg_id);
     } else {
         $parent_id = false;
     }
     // insert the new note and send notification about it
     $_POST = array('title' => @$structure->headers['subject'], 'note' => $body, 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => @$structure->headers['message-id'], 'parent_id' => $parent_id);
     // add the full email to the note if there are any attachments
     // this is needed because the front end code will display attachment links
     if (Mime_Helper::hasAttachments($structure)) {
         $_POST['full_message'] = $full_message;
     }
     $usr_id = Auth::getUserID();
     $res = Note::insertFromPost($usr_id, $issue_id, $unknown_user, false);
     // need to handle attachments coming from notes as well
     if ($res != -1) {
         Support::extractAttachments($issue_id, $structure, true, $res);
     }
     // FIXME! $res == -2 is not handled
     History::add($issue_id, $usr_id, 'note_routed', 'Note routed from {user}', array('user' => $structure->headers['from']));
     return true;
 }