public function beforeRender()
{
parent::beforeRender();
$this->knowledgebase->setLanguage($this->language);
$this->template->knowledgebase = $this->knowledgebase;
$this->template->language = $this->language;
$this->template->production = !$this->context->parameters['site']['develMode'];
$this->template->version = $this->context->parameters['site']['version'];
}
function StoreFile($_visitor, $_browserId, $_partner, $_fullname, $_chatId)
{
$filename = IOStruct::GetNamebase($_FILES['form_userfile']['name']);
Logging::GeneralLog($filename);
if (!IOStruct::IsValidUploadFile($filename)) {
return false;
}
if (empty($_fullname)) {
$_fullname = Visitor::GetNoName($_visitor->UserId . Communication::GetIP());
}
$fileid = md5($filename . $_visitor->UserId . $_browserId);
$fileurid = EX_FILE_UPLOAD_REQUEST . "_" . $fileid;
$filemask = $_visitor->UserId . "_" . $fileid;
$request = new FileUploadRequest($fileurid, $_partner, $_chatId);
$request->Load();
if ($request->Permission == PERMISSION_FULL) {
if (move_uploaded_file($_FILES["form_userfile"]["tmp_name"], PATH_UPLOADS . $request->FileMask)) {
KnowledgeBase::CreateFolders($_partner, false);
KnowledgeBase::Process($_partner, $_visitor->UserId, $_fullname, 0, $_fullname, 0, 5, 3);
KnowledgeBase::Process($_partner, $fileid, $filemask, 4, $_FILES["form_userfile"]["name"], 0, $_visitor->UserId, 4, $_FILES["form_userfile"]["size"]);
$request->Download = true;
$request->Save();
return true;
} else {
$request->Error = true;
$request->Save();
}
}
return false;
}
/**
* Add default records to database.
*
* This function is called whenever the database is built, after the
* database tables have all been created. Overload this to add default
* records when the database is built, but make sure you call
* parent::requireDefaultRecords().
*/
function requireDefaultRecords()
{
parent::requireDefaultRecords();
// Ignore inherited pages
if ($this->class != get_class() || !self::$create_knowledgebase_pages) {
return;
}
if (DB::query("SELECT COUNT(*) FROM `SiteTree` WHERE `SiteTree`.`ClassName` = '" . get_class() . "'")->value() > 0) {
return;
}
$kbSection = new KnowledgeBase();
$kbSection->Title = _t('KnowledgeBase.DEFAULT_TITLE', 'Knowledge Base');
$kbSection->Content = _t('KnowledgeBase.DEFAULT_CONTENT', '<p>Welcome to our Knowledge Base</p>');
$kbSection->Status = 'Published';
$kbSection->Sort = 8;
$kbSection->write();
$kbSection->publish('Stage', 'Live');
$kbSection->flushCache();
DB::alteration_message('Knowledge Base created', 'created');
$kbCategory = new KnowledgeBaseCategory();
$kbCategory->Title = _t('KnowledgeBase.DEFAULT_CATEGORY_TITLE', 'General');
$kbCategory->Content = _t('KnowledgeBase.DEFAULT_CATEGORY_CONTENT', '<p>General articles on this knowledge base are below</p>');
$kbCategory->Description = _t('KnowledgeBase.DEFAULT_CATEGORY_DESCRIPTION', 'General articles');
$kbCategory->Status = 'Published';
$kbCategory->Sort = 1;
$kbCategory->ParentID = $kbSection->ID;
$kbCategory->write();
$kbCategory->publish('Stage', 'Live');
$kbCategory->flushCache();
DB::alteration_message('Knowledge Base Category created', 'created');
$kbArticle = new KnowledgeBaseArticle();
$kbArticle->Title = _t('KnowledgeBase.DEFAULT_ARTICLE_TITLE', 'How to use the Knowledge Base module');
$kbArticle->Content = _t('KnowledgeBase.DEFAULT_ARTICLE_CONTENT', '<p>Create your articles here!</p>');
$kbArticle->Status = 'Published';
$kbArticle->Sort = 1;
$kbArticle->ParentID = $kbCategory->ID;
$kbArticle->write();
$kbArticle->publish('Stage', 'Live');
$kbArticle->flushCache();
DB::alteration_message('Knowledge Base Article created', 'created');
}
function KnowledgebaseSearch()
{
global $USER;
if (!empty($_GET["skb"])) {
$c = count(KnowledgeBase::GetMatches(Communication::ReadParameter("skb", ""), Visitor::$BrowserLanguage));
$USER->AddFunctionCall("lz_chat_search_result(" . $c . ");", false);
}
}
static function CreateFolders($_owner, $_internal)
{
if ($_internal) {
KnowledgeBase::Process($_owner, 3, "%%_Files_%%", 0, "%%_Files_%%", 0, 1, 1);
KnowledgeBase::Process($_owner, 4, "%%_Internal_%%", 0, "%%_Internal_%%", 0, 3, 2);
} else {
KnowledgeBase::Process($_owner, 3, "%%_Files_%%", 0, "%%_Files_%%", 0, 1, 1);
KnowledgeBase::Process($_owner, 5, "%%_External_%%", 0, "%%_External_%%", 0, 3, 2);
}
}
function processTicketActions($count = 0)
{
$temporaryIds = array();
$updateRequiredTickets = $updateRequiredEmails = false;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$time = SystemTime::GetUniqueMessageTime(DATABASE_TICKETS, "last_update");
$Ticket->SetLastUpdate($time);
$updateRequiredTickets = true;
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Load(false, false);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
if ($Ticket->CreationType >= 6 && !empty($Ticket->ChannelId)) {
$twchannel = SocialMediaChannel::GetChannelById($Ticket->ChannelId);
if ($Ticket->CreationType == 7 && $twchannel->StreamType == 1) {
$Ticket->Messages[0]->Text = $twchannel->AddScreenName($Ticket->Messages[0]->Text, $Ticket->Messages[0]->Email);
} else {
if ($Ticket->CreationType == 6) {
$Ticket->Messages[0]->Email = $twchannel->PageId;
}
}
}
$Ticket->Messages[0]->Subject = cutString($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], 255, false);
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 8;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$Ticket->SendEditorReply($Ticket->Messages[0]->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
if (!empty(Server::$Configuration->File["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "LinkTicket") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
$counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
$Ticket->LinkTicket($TicketSub->Id, getId(32));
} else {
$TicketSub->LinkTicket($Ticket->Id, getId(32));
}
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "EditMessage") {
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$ticket->LoadStatus();
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
$message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
$message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
$message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
$message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
$ticket->SetLastUpdate(time(), false);
$updateRequiredTickets = true;
if ($ticket->Editor != null) {
$ticket->Editor->Save();
}
} else {
if ($type == "CreateTicket") {
$Ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), "");
$temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
$Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
$Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
$Ticket->Messages[0]->ApplyCustomFromPost($count);
$cid = 0;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
$value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
if (strpos($value, "[att]") === 0) {
$Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
} else {
if (strpos($value, "[com]") === 0) {
$Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
}
}
}
$Ticket->Messages[0]->LoadAttachments();
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
$email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
$email->Load();
$email->LoadAttachments();
foreach ($email->Attachments as $rid => $res) {
if (empty($Ticket->Messages[0]->Attachments[$rid])) {
KnowledgeBase::Process(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
}
}
$email->Destroy();
if (!empty($email->Created)) {
$Ticket->Messages[0]->Created = $email->Created;
}
}
$Ticket->Save();
$TicketEditor = new TicketEditor($Ticket->Id);
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
$TicketEditor->Save();
$Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "SetEmailStatus") {
$Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Email->SetStatus();
$updateRequiredEmails = true;
} else {
if ($type == "ForwardMessage") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
$ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
} else {
if ($type == "MoveMessageIntoTicket") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message->Load(true);
$message->ChannelId = getId(32);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$ticket->Load();
$ticket->Id = $message->Id = CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS);
$ticket->Messages = array();
$ticket->Messages[0] = $message;
$ticket->Save();
$ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$message->SaveAttachments();
$message->SaveComments($ticket->Id);
$updateRequiredTickets = true;
} else {
if ($type == "DeleteAttachment") {
KnowledgeBase::Process(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
}
}
}
}
}
}
}
}
}
}
}
}
}
$count++;
}
if ($updateRequiredTickets) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
}
if ($updateRequiredEmails) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
}
}
$result .= $res;
}
}
$main = IOStruct::GetFile(PATH_TEMPLATES . "kb_result_main.tpl");
$main = str_replace("<!--show_cats-->", $catcount > 1 ? "''" : "none", $main);
$main = str_replace("<!--categories-->", $catcount > 1 ? $navcats : "", $main);
$main = str_replace("<!--content-->", $result, $main);
}
if (!empty($result) && !empty($main)) {
$externalUser->AddFunctionCall("lz_chat_search_result('" . base64_encode(Server::Replace($main, true, false, false, false)) . "',0);", false);
} else {
$externalUser->AddFunctionCall("lz_chat_search_result('" . base64_encode("<div><br><br>" . LocalizationManager::$TranslationStrings["client_kb_no_entries"] . "</div>" . $result) . "',0);", false);
}
} else {
if (strlen($query) >= 3) {
$matches = KnowledgeBase::GetMatches($query, Visitor::$BrowserLanguage);
if (count($matches) > 0) {
foreach ($matches as $match) {
$result .= $match->GetHTML($color);
}
$res = IOStruct::GetFile(PATH_TEMPLATES . "kb_result_category.tpl");
$res = str_replace("<!--title-->", "\"" . cutString($query, 50, true) . "\"", $res);
$res = str_replace("<!--entries-->", $result, $res);
$res = str_replace("<!--search-->", "true", $res);
$res = str_replace("<!--id-->", "sr", $res);
$externalUser->AddFunctionCall("lz_chat_search_result('" . base64_encode("<div><b>" . str_replace("<!--count-->", count($matches), LocalizationManager::$TranslationStrings["client_kb_results_found"]) . " </b><br><br>" . $res) . "'," . count($matches) . ");", false);
} else {
$externalUser->AddFunctionCall("lz_chat_search_result('" . base64_encode("<div><br><br>" . LocalizationManager::$TranslationStrings["client_search_no_result"] . "</div>" . $result . "") . "',0);", false);
}
} else {
$externalUser->AddFunctionCall("lz_chat_search_result('" . base64_encode("<div><br><br>" . LocalizationManager::$TranslationStrings["client_search_no_result"] . "</div>" . $result . "") . "',0);", false);
function GetAutoReplies($_question, $_chat)
{
$_question = str_replace(array("!", ",", ".", "?", "=", ")", "(", "-", "_", ":", "#", "~", "�"), "", strtolower($_question));
$merged = array_merge($this->AutoReplies, Server::$Groups[$_chat->DesiredChatGroup]->AutoReplies);
if ($this->IsBot) {
$kbresults = KnowledgeBase::GetMatches($_question, Visitor::$BrowserLanguage, true);
$merged = array_merge($merged, $kbresults);
}
$answers = ChatAutoReply::GetMatches($merged, $_question, Visitor::$BrowserLanguage, $_chat, $this);
if ($this->IsBot) {
return $this->FormatBotAutoReplies($_chat, $answers);
} else {
return $this->FormatHumanAutoReplies($answers, $_chat);
}
}
static function UploadFile($id = FILE_ACTION_NONE)
{
if (isset($_POST[POST_INTERN_FILE_TYPE]) && $_POST[POST_INTERN_FILE_TYPE] == FILE_TYPE_USERFILE) {
if (!empty($_GET["QRD_TFILE"])) {
$_FILES["file"]["name"] = base64_decode($_GET["QRD_TFILE"]);
}
if (empty($_GET["QRD_TRESID"])) {
$fid = md5($_FILES["file"]["name"] . CALLER_SYSTEM_ID . time());
} else {
$fid = base64_decode($_GET["QRD_TRESID"]);
}
$filemask = CALLER_SYSTEM_ID . "_" . $fid;
if (empty($_GET["QRD_PARENT_ID"])) {
KnowledgeBase::CreateFolders(CALLER_SYSTEM_ID, true);
KnowledgeBase::Process(CALLER_SYSTEM_ID, CALLER_SYSTEM_ID, Server::$Operators[CALLER_SYSTEM_ID]->Fullname, 0, Server::$Operators[CALLER_SYSTEM_ID]->Fullname, 0, 4, 3);
$parentId = CALLER_SYSTEM_ID;
$rank = 4;
} else {
$parentId = $_GET["QRD_PARENT_ID"];
$rank = $_GET["QRD_RANK"];
}
KnowledgeBase::Process(CALLER_SYSTEM_ID, $fid, $filemask, 3, $_FILES["file"]["name"], 0, $parentId, $rank, $_FILES["file"]["size"]);
if (@move_uploaded_file($_FILES["file"]["tmp_name"], PATH_UPLOADS . $filemask)) {
$id = FILE_ACTION_SUCCEEDED;
} else {
$id = FILE_ACTION_ERROR;
}
}
Server::$Response->SetStandardResponse($id, base64_encode($fid));
}
