function display($tpl = NULL)
{
parent::init();
$this->plugins = $this->load_plugins();
$this->mode = FSS_Input::getcmd('mode', 'pick');
$this->usergroup = FSS_Input::getInt('usergroup');
foreach ($this->plugins as $plugin) {
$plugin->mode = $this->mode;
}
$limitstart = FSS_Input::getInt('limitstart');
$mainframe = JFactory::getApplication();
$limit = $mainframe->getUserStateFromRequest('users.limit', 'limit', 10, 'int');
$search = FSS_Input::getString('search');
$this->lists = array();
$this->lists['order_Dir'] = FSS_Input::getCmd('filter_order_Dir');
$this->lists['order'] = FSS_Input::getCmd('filter_order');
$ticket_has_groups = false;
// load in ticket if there is one
$this->ticketid = FSS_Input::getInt("ticketid");
if ($this->mode == "user" || $this->mode == "admin") {
$this->ticket = new SupportTicket();
$this->ticket->load($this->ticketid);
$this->ticket->loadCC();
$this->ticket->loadGroups();
if (count($this->ticket->groups) > 0) {
$ticket_has_groups = true;
}
}
// ticket group, default to t if we are in user or admin mode
$this->ticketgroup = null;
if ($ticket_has_groups && $this->mode == "user") {
$this->ticketgroup = "t";
}
$this->ticketgroup = FSS_Input::getcmd('ticketgroup', $this->ticketgroup);
$db = JFactory::getDBO();
$qry = "SELECT * FROM #__users ";
$where = array();
if ($search != "") {
$search_parts = array();
$search_parts[] = "username LIKE '%" . $db->escape($search) . "%'";
$search_parts[] = "name LIKE '%" . $db->escape($search) . "%'";
$search_parts[] = "email LIKE '%" . $db->escape($search) . "%'";
$this->searchFields($search_parts);
foreach ($this->plugins as $plugin) {
$ids = $plugin->search($search);
if (count($ids) > 0) {
$search_parts[] = "id IN ('" . implode("', '", $ids) . "')";
}
}
$where[] = "( " . implode(" OR ", $search_parts) . " )";
}
// filter by usergroup
if ($this->usergroup > 0) {
$where[] = "id IN (SELECT user_id FROM #__user_usergroup_map WHERE group_id = " . $db->escape($this->usergroup) . ")";
}
// filter by ticket group
if ($this->ticketgroup == "t") {
$group_ids = array();
$group_ids[] = 0;
foreach ($this->ticket->groups as $group) {
$group_ids[] = $group->id;
}
$where[] = "id IN (SELECT user_id FROM #__fss_ticket_group_members WHERE group_id IN (" . implode(", ", $group_ids) . "))";
} elseif ($this->ticketgroup > 0) {
$where[] = "id IN (SELECT user_id FROM #__fss_ticket_group_members WHERE group_id = " . $db->escape($this->ticketgroup) . ")";
}
if ($this->mode == "admin") {
$handlers = SupportUsers::getHandlers(false, false);
$ids = array();
$ids[] = 0;
foreach ($handlers as $handler) {
$ids[] = $handler->id;
}
$where[] = "id IN (" . implode(", ", $ids) . ")";
}
// add where
if (count($where) > 0) {
$qry .= " WHERE " . implode(" AND ", $where);
}
$order = FSS_Input::getCmd('filter_order');
$dir = FSS_Input::getCmd('filter_order_Dir', 'asc');
if ($order == "username" || $order == "name" || $order == "email") {
// Sort ordering
$qry .= " ORDER BY {$order} {$dir} ";
} else {
$qry .= " ORDER BY name ";
}
//echo $qry . "<br>";
// get max items
$db->setQuery($qry);
$db->query();
$maxitems = $db->getNumRows();
// select picked items
$db->setQuery($qry, $limitstart, $limit);
$this->users = $db->loadObjectList();
//print_p(reset($this->users));
// build pagination
$this->pagination = new JPaginationEx($maxitems, $limitstart, $limit);
$this->search = $search;
if ($this->mode != "admin") {
// load in joomla user groups
$qry = "SELECT * FROM #__usergroups ORDER BY lft";
$db->setQuery($qry);
$this->groups = $db->loadObjectList();
$group_index = array();
foreach ($this->groups as &$group) {
$group_index[$group->id] =& $group;
if ($group->parent_id == 0) {
$group->level = 0;
} else {
$group->level = $group_index[$group->parent_id]->level + 1;
}
$group->display = str_repeat("- ", $group->level) . $group->title;
}
array_unshift($this->groups, JHTML::_('select.option', '', JText::_("JOOMLA_USERGROUP"), 'id', 'display'));
$this->jgroup_select = JHTML::_('select.genericlist', $this->groups, 'usergroup', 'class="inputbox" size="1" onchange="document.fssForm.submit( );"', 'id', 'display', $this->usergroup);
// load ticket groups
$qry = "SELECT * FROM #__fss_ticket_group ORDER BY groupname";
$db->setQuery($qry);
$this->ticketgroups = $db->loadObjectList();
if ($this->ticketid > 0 && $ticket_has_groups) {
array_unshift($this->ticketgroups, JHTML::_('select.option', 't', JText::_("CURRENT_TICKET"), 'id', 'groupname'));
}
array_unshift($this->ticketgroups, JHTML::_('select.option', '', JText::_("ALL_TICKET_GROUPS"), 'id', 'groupname'));
$this->ticketgroup_select = JHTML::_('select.genericlist', $this->ticketgroups, 'ticketgroup', 'class="inputbox" size="1" onchange="document.fssForm.submit( );"', 'id', 'groupname', $this->ticketgroup);
}
$this->_display();
}
function doReply()
{
$this->ticketid = FSS_Input::getInt('ticketid');
$this->ticket = new SupportTicket();
if (!$this->ticket->load($this->ticketid)) {
return JError::raiseWarning(404, JText::_('Ticket not found'));
}
$this->ticket->loadAll();
if (FSS_Settings::get('time_tracking') != "") {
if (FSS_Settings::get('time_tracking_type') == 'se') {
$this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s");
$this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s");
} elseif (FSS_Settings::get('time_tracking_type') == 'tm') {
$this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat());
$this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat());
} else {
$this->taken_hours = 0;
$this->taken_mins = 0;
}
}
if (FSS_Settings::get('time_tracking') == "auto") {
$session = JFactory::getSession();
$taken = $session->get('ticket_' . $this->ticket->id . "_opened");
if (FSS_Settings::get('time_tracking_type') == 'se') {
$document = JFactory::getDocument();
$document->addScript(JURI::root() . 'components/com_fss/assets/js/bootstrap/bootstrap-timepicker.min.js');
$document->addScriptDeclaration("jQuery(document).ready(function () {jQuery('#timetaken_start').timepicker({minuteStep:5, showMeridian: false});jQuery('#timetaken_end').timepicker({minuteStep:5, showMeridian: false});});");
$this->time_start = FSS_Helper::Date($taken, FSS_DATE_CUSTOM, "H:i:s");
} else {
if ($taken > 0) {
$taken = time() - $taken;
}
$this->time_taken = $taken;
$taken = ceil($taken / 60);
$this->taken_hours = floor($taken / 60);
$this->taken_mins = $taken % 60 + 1;
}
}
$this->fields = FSSCF::GetCustomFields($this->ticket->id, $this->ticket->prod_id, $this->ticket->ticket_dept_id, 3);
$this->fieldvalues = FSSCF::GetTicketValues($this->ticket->id, $this->ticket);
$pathway = JFactory::getApplication()->getPathway();
$pathway->addItem(JText::_("SUPPORT"), FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view, false));
$pathway->addItem(JText::_("VIEW_TICKET") . " : " . $this->ticket->reference . " - " . $this->ticket->title, FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view . "&ticketid=" . $this->ticket->id, false));
$this->reply_type = FSS_Input::getCmd('type', 'reply');
if ($this->reply_type == "") {
$this->reply_type = "reply";
}
switch ($this->reply_type) {
case 'reply':
$this->reply_title = "REPLY_TO_SUPORT_TICKET";
$this->reply_button = "POST_REPLY";
$pathway->addItem(JText::_("POST_REPLY"));
break;
case 'private':
$this->reply_title = "ADD_HANDLER_COMMENT_TO_TICKET";
$this->reply_button = "POST_COMMENT";
$pathway->addItem(JText::_("ADD_COMMENT"));
break;
case 'user':
$this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_USER";
$this->reply_button = "FORWARD_TICKET";
if ($this->ticket->user_id > 0) {
$user = JFactory::getUser($this->ticket->user_id);
} else {
$user = new stdClass();
$user->username = $this->ticket->email;
$user->name = $this->ticket->unregname;
}
$this->user = $user;
$pathway->addItem(JText::_("FORWARD_TO_USER"));
break;
case 'product':
$this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_DEPARTMENT";
$this->reply_button = "FORWARD_TICKET";
$this->handlers = SupportUsers::getHandlers(false, true);
$pathway->addItem(JText::_("FORWARD_TO_DEPARTMENT"));
break;
case 'handler':
$this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_HANDLER";
$this->reply_button = "FORWARD_TICKET";
$this->handlers = SupportUsers::getHandlers(false, true);
$pathway->addItem(JText::_("FORWARD_TO_HANDLER"));
break;
}
$this->draft = FSS_Input::getInt('draft');
$this->user_message = $this->loadDraft($this->draft);
$this->support_assign_reply = FSS_Settings::get('support_assign_reply');
FSS_Helper::IncludeModal();
FSS_Helper::AddSCEditor();
parent::_display();
}
