public function update()
{
// Create object for this ticket.
$this_ticket = $this->tickets->whereMaster_id(Input::get('ticket_id'))->first();
// Validate form fields first
if (!$this->tickets->isValid($input = Input::all())) {
return Redirect::back()->withInput()->withErrors($this->tickets->errors);
}
// Process post data.
// Also check if user is support/admin - this will tell the add_ticket function to process POST values for submitted/assigned/status fields.
$post_result = $this->tickets->update_ticket(Input::all(), $this->support_check);
// Process file if it was uploaded.
$file_result = true;
// Set default to true in case there's no file attach. False will be returned if there's probs.
if (!empty($_FILES['related_files']['name'][0])) {
$file_upload = new File_upload();
$file_result = $file_upload->upload_related_files(Input::file('related_files'), $this_ticket->master_id);
}
if ($post_result && $file_result) {
return Redirect::back()->with('ticket_update_success', 'Ticket updated successfully!');
} else {
if ($post_result['result'] && !$file_result) {
return Redirect::route('tickets.index')->with('ticket_add_file_failed', 'Ticket added successfully, but something went wrong with the file upload. Please contact support.');
}
}
return Redirect::back()->with('ticket_update_failed', 'Sorry, there was a problem updating your ticket. Please contact support.');
}
