| static public countForItem ( CommonDBTM $item ) | ||
| $item | CommonDBTM | CommonDBTM object |
/**
* Clone of Ticket::showForm()
* Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket'
*/
static function getCentral($ID = 0, $options = array())
{
global $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
$default_values = Ticket::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$ticket->check($ID, 'r');
} else {
// Create item
$ticket->check(-1, 'w', $values);
}
if (!$ID) {
$ticket->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$ticket->userentities[] = $ID_entity;
}
}
}
$ticket->countentitiesforuser = count($ticket->userentities);
if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$ticket->fields["entities_id"] = $ticket->userentities[0];
// Pass to values
$values['entities_id'] = $ticket->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$ticket->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$ticket->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($ticket->fields[$key])) {
$ticket->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $ticket->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $ticket);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($ticket->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($ticket->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($ticket->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($ticket->fields["due_date"] == 'NULL') {
$ticket->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $ticket);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($ticket->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($ticket->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $ticket->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = Ticket::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo Ticket::getTicketTypeName($ticket->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($ticket->fields["type"]) {
case Ticket::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case Ticket::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$ticket->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed'));
} else {
echo Ticket::getStatus($ticket->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $ticket);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $ticket);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>";
echo Ticket::getUrgencyName($ticket->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $ticket);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation']));
} else {
echo TicketValidation::getStatus($ticket->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $ticket);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>";
echo Ticket::getImpactName($ticket->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $ticket);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) {
if ($item->can($ticket->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $ticket->fields["itemtype"];
$dev_items_id = $ticket->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) {
$item->getFromDB($ticket->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $ticket);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $ticket);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$ticket->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $ticket);
} else {
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_central`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
// End of adding by plugin
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($ticket->fields["content"])) {
echo nl2br($ticket->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $ticket);
} else {
echo nl2br($ticket->fields["content"]);
}
// * Added by plugin surveyticket
}
// End of adding by plugin
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
Ticket::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($ticket);
echo "<a href=\"" . $ticket->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$ticket->addDivForTabs();
}
return true;
}
/**
* @param $ID
* @param $options array
**/
function showForm($ID, $options = array())
{
global $CFG_GLPI, $DB;
if (!static::canView()) {
return false;
}
// In percent
$colsize1 = '13';
$colsize2 = '37';
// Set default options
if (!$ID) {
$values = array('_users_id_requester' => Session::getLoginUserID(), '_users_id_requester_notif' => array('use_notification' => 1, 'alternative_email' => ''), '_groups_id_requester' => 0, '_users_id_assign' => 0, '_users_id_assign_notif' => array('use_notification' => 1, 'alternative_email' => ''), '_groups_id_assign' => 0, '_users_id_observer' => 0, '_users_id_observer_notif' => array('use_notification' => 1, 'alternative_email' => ''), '_groups_id_observer' => 0, '_suppliers_id_assign' => 0, 'priority' => 3, 'urgency' => 3, 'impact' => 3, 'content' => '', 'name' => '', 'entities_id' => $_SESSION['glpiactive_entity'], 'itilcategories_id' => 0);
foreach ($values as $key => $val) {
if (!isset($options[$key])) {
$options[$key] = $val;
}
}
if (isset($options['tickets_id'])) {
$ticket = new Ticket();
if ($ticket->getFromDB($options['tickets_id'])) {
$options['content'] = $ticket->getField('content');
$options['name'] = $ticket->getField('name');
$options['impact'] = $ticket->getField('impact');
$options['urgency'] = $ticket->getField('urgency');
$options['priority'] = $ticket->getField('priority');
$options['itilcategories_id'] = $ticket->getField('itilcategories_id');
}
}
}
$this->initForm($ID, $options);
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
$this->showTabs($options);
$this->showFormHeader($options);
echo "<tr class='tab_bg_1'>";
echo "<th class='left' width='{$colsize1}%'>" . __('Opening date') . "</th>";
echo "<td class='left' width='{$colsize2}%'>";
if (isset($options['tickets_id'])) {
echo "<input type='hidden' name='_tickets_id' value='" . $options['tickets_id'] . "'>";
}
$date = $this->fields["date"];
if (!$ID) {
$date = date("Y-m-d H:i:s");
}
Html::showDateTimeFormItem("date", $date, 1, false);
echo "</td>";
echo "<th width='{$colsize1}%'>" . __('Due date') . "</th>";
echo "<td width='{$colsize2}%' class='left'>";
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, true);
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'><th>" . __('By') . "</th><td>";
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
echo "</td>";
echo "<th>" . __('Last update') . "</th>";
echo "<td>" . Html::convDateTime($this->fields["date_mod"]) . "\n";
if ($this->fields['users_id_lastupdater'] > 0) {
printf(__('%1$s: %2$s'), __('By'), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td></tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Date of solving') . "</th>";
echo "<td>";
Html::showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false);
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th>" . __('Closing date') . "</th>";
echo "<td>";
Html::showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Status') . "</th>";
echo "<td width='{$colsize2}%'>";
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
echo "</td>";
echo "<th width='{$colsize1}%'>" . __('Urgency') . "</th>";
echo "<td width='{$colsize2}%'>";
// Only change during creation OR when allowed to change priority OR when user is the creator
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Category') . "</th>";
echo "<td >";
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"], 'condition' => "`is_problem`='1'");
ITILCategory::dropdown($opt);
echo "</td>";
echo "<th>" . __('Impact') . "</th>";
echo "<td>";
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Total duration') . "</th>";
echo "<td>" . parent::getActionTime($this->fields["actiontime"]) . "</td>";
echo "<th class='left'>" . __('Priority') . "</th>";
echo "<td>";
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idajax = 'change_priority_' . mt_rand();
echo " <span id='{$idajax}' style='display:none'></span>";
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
echo "</td>";
echo "</tr>";
echo "</table>";
$this->showActorsPartForm($ID, $options);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Title') . "</th>";
echo "<td colspan='3'>";
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 110, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . __('Description') . "</th>";
echo "<td colspan='3'>";
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 110, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th colspan='2' width='" . ($colsize1 + $colsize2) . "%'>";
$docnb = Document_Item::countForItem($this);
echo "<a href=\"" . $this->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
echo "<td colspan='2'></td>";
echo "</tr>";
}
$options['colspan'] = 2;
$this->showFormButtons($options);
$this->addDivForTabs();
return true;
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI, $LANG;
$canupdate = haveRight('update_ticket', '1');
$canpriority = haveRight('update_priority', '1');
$showuserlink = 0;
if (haveRight('user', 'r')) {
$showuserlink = 1;
}
if ($ID > 0) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w', $options);
}
$this->showTabs($options);
$canupdate_descr = $canupdate || $this->fields['status'] == 'new' && $this->isUser(self::REQUESTER, getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$ID) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($options["_users_id_requester"], true);
$this->userentities = array();
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
}
}
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe'>";
// Optional line
$ismultientities = isMultiEntitiesMode();
echo '<tr><th colspan="4">';
if ($ID) {
echo $this->getTypeName() . " - " . $LANG['common'][2] . " {$ID} ";
if ($ismultientities) {
echo "(" . Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']) . ")";
}
} else {
if ($ismultientities) {
echo $LANG['job'][46] . " : " . Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']);
} else {
echo $LANG['job'][13];
}
}
echo '</th></tr>';
echo "<tr>";
echo "<th class='left' colspan='2'>";
echo "<table>";
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][11] . " : </span></td>";
echo "<td>";
$date = $this->fields["date"];
if (!$ID) {
$date = date("Y-m-d H:i:s");
}
if ($canupdate) {
showDateTimeFormItem("date", $date, 1, false);
} else {
echo convDateTime($date);
}
echo "</td></tr>";
if ($ID) {
echo "<tr><td><span class='tracking_small'>" . $LANG['common'][95] . " :</span></td><td>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td></tr>";
}
echo "</table>";
echo "</th>";
echo "<th class='left' colspan='2'>";
echo "<table>";
if ($ID) {
echo "<tr><td><span class='tracking_small'>" . $LANG['common'][26] . " :</span></td>";
echo "<td><span class='tracking_small'>" . convDateTime($this->fields["date_mod"]) . "\n";
if ($this->fields['users_id_lastupdater'] > 0) {
echo $LANG['common'][95] . " ";
echo getUserName($this->fields["users_id_lastupdater"], $showuserlink);
}
echo "</span>";
echo "</td></tr>";
}
// SLA
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['sla'][5] . " : </span></td>";
echo "<td>";
if ($ID) {
if ($this->fields["slas_id"] > 0) {
echo "<span class='tracking_small'> ";
echo convDateTime($this->fields["due_date"]) . "</span>";
echo "</td></tr><tr><td><span class='tracking_small'>" . $LANG['sla'][1] . " :</span></td>";
echo "<td><span class='tracking_small'>";
echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
$commentsla .= '<strong>' . $LANG['sla'][6] . " : </strong>" . $slalevel->getName() . '<br><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($this->fields["id"])) {
$commentsla .= '<strong>' . $LANG['sla'][8] . " : </strong>" . convDateTime($nextaction->fields['date']) . '<br>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<strong>' . $LANG['sla'][6] . " : </strong>" . $slalevel->getName() . '<br>';
}
}
$slaoptions = array();
if (haveRight('config', 'r')) {
}
$slaoptions['link'] = getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . $LANG['sla'][7] . "'>";
}
echo "</span>";
} else {
showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
}
} else {
// New Ticket
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
/* echo $LANG['choice'][2]." ".$LANG['sla'][1]." : ";
Dropdown::show('Sla',array('entity' => $this->fields["entities_id"],
'value' =>$this->fields["slas_id"]));*/
}
echo "</td></tr>";
if ($ID) {
switch ($this->fields["status"]) {
case 'closed':
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][12] . " : </span></td>";
echo "<td>";
showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
echo "</td></tr>";
break;
case 'solved':
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][14] . " : </span></td>";
echo "<td>";
showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
echo "</td></tr>";
break;
}
}
echo "</table>";
echo "</th></tr>";
echo "</table>";
if (!$ID) {
$this->showActorsPartForm($ID, $options);
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['joblist'][0] . " : </th>";
echo "<td width='40%'>";
if ($canupdate) {
self::dropdownStatus("status", $this->fields["status"], 2);
// Allowed status
} else {
echo self::getStatus($this->fields["status"]);
}
echo "</td>";
echo "<th>" . $LANG['common'][17] . " : </th>";
echo "<td >";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
self::dropdownType('type', $this->fields["type"]);
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['joblist'][29] . " : </th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
$idurgency = self::dropdownUrgency("urgency", $this->fields["urgency"]);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo self::getUrgencyName($this->fields["urgency"]);
}
echo "</td>";
echo "<th>" . $LANG['common'][36] . " : </th>";
echo "<td >";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["ticketcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = '`is_helpdeskvisible`=1';
}
if ($ID && $CFG_GLPI["is_ticket_category_mandatory"]) {
$opt['display_emptychoice'] = false;
}
Dropdown::show('TicketCategory', $opt);
} else {
echo Dropdown::getDropdownName("glpi_ticketcategories", $this->fields["ticketcategories_id"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['joblist'][30] . " : </th>";
echo "<td>";
if ($canupdate) {
$idimpact = self::dropdownImpact("impact", $this->fields["impact"]);
} else {
echo self::getImpactName($this->fields["impact"]);
}
echo "</td>";
echo "<th class='left' rowspan='2'>" . $LANG['document'][14] . " : </th>";
echo "<td rowspan='2'>";
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($this->fields['itemtype'] && class_exists($this->fields['itemtype']) && $this->fields["items_id"]) {
$item = new $this->fields['itemtype']();
if ($item->can($this->fields["items_id"], 'r')) {
echo $item->getTypeName() . " - " . $item->getLink(true);
} else {
echo $item->getTypeName() . " " . $item->getNameID();
}
}
}
$dev_user_id = 0;
if (!$ID) {
$dev_user_id = $options['_users_id_requester'];
} else {
if (isset($this->users[self::REQUESTER]) && count($this->users[self::REQUESTER]) == 1) {
foreach ($this->users[self::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($dev_user_id > 0) {
self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $this->fields["itemtype"], $this->fields["items_id"]);
}
self::dropdownAllDevices("itemtype", $this->fields["itemtype"], $this->fields["items_id"], 1, $this->fields["entities_id"]);
} else {
if ($ID && $this->fields['itemtype'] && class_exists($this->fields['itemtype'])) {
$item = new $this->fields['itemtype']();
$item->getFromDB($this->fields['items_id']);
echo $item->getTypeName() . " - " . $item->getNameID();
} else {
echo $LANG['help'][30];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th class='left'>" . $LANG['joblist'][2] . " : </th>";
echo "<td>";
if ($canupdate && $canpriority) {
$idpriority = self::dropdownPriority("priority", $this->fields["priority"], false, true);
$idajax = 'change_priority_' . mt_rand();
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idajax = 'change_priority_' . mt_rand();
$idpriority = 0;
echo "<span id='{$idajax}'>" . self::getPriorityName($this->fields["priority"]) . "</span>";
}
if ($canupdate) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
ajaxUpdateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th class='left'>" . $LANG['job'][44] . " : </th>";
echo "<td>";
if ($canupdate) {
Dropdown::show('RequestType', array('value' => $this->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $LANG['validation'][26] . " : ";
} else {
echo $LANG['validation'][0] . " : ";
}
echo "</th>";
echo "<td>";
if (!$ID) {
User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => 'validate_ticket'));
} else {
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
}
echo "</td></tr>";
// Need comment right to add a followup with the actiontime
if (!$ID && haveRight("global_add_followups", "1")) {
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['job'][20] . " : </th>";
echo "<td class='left' colspan='3'>";
Dropdown::showInteger('hour', $options['hour'], 0, 100);
echo " " . $LANG['job'][21] . " ";
Dropdown::showInteger('minute', $options['minute'], 0, 59);
echo " " . $LANG['job'][22] . " ";
echo "</td>";
echo "</tr>";
}
echo '</table>';
if ($ID) {
$this->showActorsPartForm($ID, $options);
}
echo "<table class='tab_cadre_fixe'>";
$view_linked_tickets = $ID || $canupdate;
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['common'][57] . " :</th>";
echo "<td width='50%'>";
if (!$ID || $canupdate_descr) {
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 60, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
ajaxUpdateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params, false);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
echo $LANG['reminder'][15];
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
} else {
if (empty($this->fields["name"])) {
echo $LANG['reminder'][15];
} else {
echo $this->fields["name"];
}
}
echo "</td>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") :";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . $LANG['central'][7] . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</th>";
echo "<td>";
echo "<input type='file' name='filename' value=\"\" size='25'></td>";
} else {
echo "<th colspan='2'>";
echo $LANG['document'][20] . ' : ' . Document_Item::countForItem($this);
echo "</th>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['joblist'][6] . " : </th>";
echo "<td width='50%'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 60, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
ajaxUpdateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params, false);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
echo $LANG['job'][33];
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
} else {
echo nl2br($this->fields["content"]);
}
echo "</td>";
if ($view_linked_tickets) {
echo "<th width='10%'>";
echo $LANG['job'][55];
if ($canupdate) {
$rand_linked_ticket = mt_rand();
echo " <a class='tracking'\n onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\">\n";
echo $LANG['buttons'][8];
echo "</a>\n";
}
echo '</th>';
echo "<td>";
Ticket_Ticket::displayLinkedTicketsTo($ID);
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]');
echo " " . $LANG['job'][38] . " " . $LANG['common'][2] . " : ";
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]' value='' size='10'>\n";
echo " ";
echo "</div>";
}
echo "</td>";
}
echo "</tr>";
if (!$ID || $canupdate || $canupdate_descr || haveRight("assign_ticket", "1") || haveRight("steal_ticket", "1")) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'></td>";
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' class='submit' name='delete' value='" . $LANG['buttons'][22] . "'" . addConfirmationOnAction($LANG['common'][50]) . ">";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' name='add' value=\"" . $LANG['buttons'][8] . "\" class='submit'>";
echo "</td><td class='tab_bg_2 center' colspan='2'>";
echo "<input type='button' value=\"" . $LANG['buttons'][16] . "\" class='submit'\n onclick=\"window.location='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'\">";
}
echo "</td></tr>";
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
echo "</form>";
$this->addDivForTabs();
return true;
}
function getTabNameForItem(CommonGLPI $item, $withtemplate = 0)
{
if (!$withtemplate) {
if ($item->getType() == __CLASS__) {
return __('See the map', 'positions');
} else {
if ($item->getType() == "Location") {
if ($_SESSION['glpishow_count_on_tabs']) {
return self::createTabEntry(Document::getTypeName(Session::getPluralNumber()), Document_Item::countForItem($item));
}
return Document::getTypeName(Session::getPluralNumber());
} else {
if (in_array($item->getType(), self::getTypes(true)) && Session::haveRight('plugin_positions', READ)) {
if ($_SESSION['glpishow_count_on_tabs']) {
return self::createTabEntry(self::getTypeName(Session::getPluralNumber()), self::countForItem($item));
}
return self::getTypeName(Session::getPluralNumber());
}
}
}
}
return '';
}