/**
* Method used to get the list of changes made against a specific issue.
*
* @param integer $iss_id The issue ID
* @param string $order_by The order to sort the history
* @return array The list of changes
*/
public static function getListing($iss_id, $order_by = 'DESC')
{
$order_by = DB_Helper::orderBy($order_by);
$stmt = "SELECT\n *\n FROM\n {{%issue_history}},\n {{%history_type}}\n WHERE\n htt_id = his_htt_id AND\n his_is_hidden != 1 AND\n his_iss_id=? AND\n his_min_role <= ?\n ORDER BY\n his_id {$order_by}";
$params = array($iss_id, Auth::getCurrentRole());
try {
$res = DB_Helper::getInstance()->getAll($stmt, $params);
} catch (DbException $e) {
return '';
}
foreach ($res as &$row) {
$row['his_summary'] = Misc::processTokens(ev_gettext($row['his_summary']), $row['his_context']);
}
return $res;
}
/**
* Method used to get the list of emails to be displayed in the
* grid layout.
*
* @param array $options The search parameters
* @param integer $current_row The current page number
* @param integer $max The maximum number of rows per page
* @return array The list of issues to be displayed
*/
public static function getEmailListing($options, $current_row = 0, $max = 5)
{
$prj_id = Auth::getCurrentProject();
if ($max == 'ALL') {
$max = 9999999;
}
$start = $current_row * $max;
$stmt = 'SELECT
sup_id,
sup_ema_id,
sup_iss_id,
sup_customer_id,
sup_from,
sup_date,
sup_to,
sup_subject,
sup_has_attachment
FROM
(
{{%support_email}},
{{%email_account}}';
if (!empty($options['keywords'])) {
$stmt .= ', {{%support_email_body}} ';
}
$stmt .= '
)
LEFT JOIN
{{%issue}}
ON
sup_iss_id = iss_id';
$stmt .= self::buildWhereClause($options);
$stmt .= '
ORDER BY
' . Misc::escapeString($options['sort_by']) . ' ' . DB_Helper::orderBy($options['sort_order']);
$total_rows = Pager::getTotalRows($stmt);
$stmt .= '
LIMIT
' . Misc::escapeInteger($max) . ' OFFSET ' . Misc::escapeInteger($start);
try {
$res = DB_Helper::getInstance()->getAll($stmt);
} catch (DbException $e) {
return array('list' => '', 'info' => '');
}
if (count($res) < 1 && $current_row > 0) {
// if there are no results, and the page is not the first page reset page to one and reload results
Auth::redirect("emails.php?pagerRow=0&rows={$max}");
}
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
$customer_ids = array();
foreach ($res as $row) {
if (!empty($row['sup_customer_id']) && !in_array($row['sup_customer_id'], $customer_ids)) {
$customer_ids[] = $row['sup_customer_id'];
}
}
if (count($customer_ids) > 0) {
$company_titles = $crm->getCustomerTitles($customer_ids);
}
}
foreach ($res as &$row) {
$row['sup_subject'] = Mime_Helper::fixEncoding($row['sup_subject']);
$row['sup_from'] = implode(', ', Mail_Helper::getName($row['sup_from'], true));
if (empty($row['sup_to']) && !empty($row['sup_iss_id'])) {
$row['sup_to'] = 'Notification List';
} else {
$to = Mail_Helper::getName($row['sup_to']);
// Ignore unformattable headers
if (!Misc::isError($to)) {
$row['sup_to'] = Mime_Helper::fixEncoding($to);
}
}
if (CRM::hasCustomerIntegration($prj_id)) {
// FIXME: $company_titles maybe used uninitialied
$row['customer_title'] = $company_titles[$row['sup_customer_id']];
}
}
$total_pages = ceil($total_rows / $max);
$last_page = $total_pages - 1;
return array('list' => $res, 'info' => array('current_page' => $current_row, 'start_offset' => $start, 'end_offset' => $start + count($res), 'total_rows' => $total_rows, 'total_pages' => $total_pages, 'previous_page' => $current_row == 0 ? '-1' : $current_row - 1, 'next_page' => $current_row == $last_page ? '-1' : $current_row + 1, 'last_page' => $last_page));
}