function doSplitMessageAction()
{
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
if (null == ($orig_message = DAO_Ticket::getMessage($id))) {
return;
}
if (null == ($orig_headers = $orig_message->getHeaders())) {
return;
}
if (null == ($orig_ticket = DAO_Ticket::getTicket($orig_message->ticket_id))) {
return;
}
if (null == ($messages = DAO_Ticket::getMessagesByTicket($orig_message->ticket_id))) {
return;
}
// Create a new ticket
$new_ticket_mask = CerberusApplication::generateTicketMask();
$new_ticket_id = DAO_Ticket::createTicket(array(DAO_Ticket::CREATED_DATE => $orig_message->created_date, DAO_Ticket::UPDATED_DATE => $orig_message->created_date, DAO_Ticket::CATEGORY_ID => $orig_ticket->category_id, DAO_Ticket::FIRST_MESSAGE_ID => $orig_message->id, DAO_Ticket::FIRST_WROTE_ID => $orig_message->address_id, DAO_Ticket::LAST_WROTE_ID => $orig_message->address_id, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_OPENED, DAO_Ticket::IS_CLOSED => CerberusTicketStatus::OPEN, DAO_Ticket::IS_DELETED => 0, DAO_Ticket::MASK => $new_ticket_mask, DAO_Ticket::SUBJECT => isset($orig_headers['subject']) ? $orig_headers['subject'] : $orig_ticket->subject, DAO_Ticket::TEAM_ID => $orig_ticket->team_id));
// [TODO] SLA?
// Copy all the original tickets requesters
$orig_requesters = DAO_Ticket::getRequestersByTicket($orig_ticket->id);
foreach ($orig_requesters as $orig_req_id => $orig_req_addy) {
DAO_Ticket::createRequester($orig_req_id, $new_ticket_id);
}
// Pull the message off the ticket (reparent)
unset($messages[$orig_message->id]);
DAO_Message::update($orig_message->id, array(DAO_Message::TICKET_ID => $new_ticket_id));
//[mdf] [CHD-979] The ticket id is also in the message_header table, so update those too
$message_headers = DAO_MessageHeader::getAll($orig_message->id);
foreach ($message_headers as $hk => $hv) {
DAO_MessageHeader::create($orig_message->id, $new_ticket_id, $hk, $hv);
}
// Reindex the original ticket (last wrote, etc.)
$last_message = end($messages);
/* @var CerberusMessage $last_message */
DAO_Ticket::updateTicket($orig_ticket->id, array(DAO_Ticket::LAST_WROTE_ID => $last_message->address_id));
// Remove requester if they don't still have messages on the original ticket
reset($messages);
$found = false;
if (is_array($messages)) {
foreach ($messages as $msgid => $msg) {
if ($msg->address_id == $orig_message->address_id) {
$found = true;
break;
}
}
}
if (!$found) {
DAO_Ticket::deleteRequester($orig_ticket->id, $orig_message->address_id);
}
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('display', $new_ticket_mask)));
}
function setCustomerAccountNumberAction()
{
$db = DevblocksPlatform::getDatabaseService();
@($account_number = DevblocksPlatform::importGPC($_REQUEST['acc_num'], 'string', ''));
@($m_id = DevblocksPlatform::importGPC($_REQUEST['m_id'], 'string', ''));
// Now Confirm the account exists and is active
$account = array_shift(DAO_CustomerAccount::getWhere(sprintf("%s = %d AND %s = '0' ", DAO_CustomerAccount::ACCOUNT_NUMBER, $account_number, DAO_CustomerAccount::IS_DISABLED)));
if (!isset($account)) {
return;
}
$message_obj = DAO_Message::get($m_id);
if (!isset($message_obj)) {
return;
}
$fields = get_object_vars($message_obj);
$fields[DAO_Message::ACCOUNT_ID] = $account->id;
$fields[DAO_Message::IMPORT_STATUS] = 0;
// Requeue
$m_status = DAO_Message::update($m_id, $fields);
// Give plugins a chance to note a message is assigned
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('message.account.assign', array('account_id' => $account->id, 'message_id' => $m_id)));
echo json_encode($fields);
}
function importInQueueReProcessMessage($id)
{
$logger = DevblocksPlatform::getConsoleLog();
$logger->info("[Message] Reprocessing message ID: " . $id);
$message = DAO_Message::get($id);
$status = $this->_createMessageRecipient($message->account_id, $id, $message->message);
$fields = get_object_vars($message);
if ($status) {
$logger->info("[Message Import] Status set to: Complete");
$fields[DAO_Message::IMPORT_STATUS] = 2;
// 0 = In Queus, 1 = Failure, 2 = Complete
} else {
$logger->info("[Message Import] Status set to: Failure");
$fields[DAO_Message::IMPORT_STATUS] = 1;
// 0 = In Queus, 1 = Failure, 2 = Complete
}
$mr_status = DAO_Message::update($id, $fields);
}
function doBulkUpdate($filter, $do, $ids = array())
{
@set_time_limit(0);
$change_fields = array();
$custom_fields = array();
// Make sure we have actions
if (empty($do)) {
return;
}
// Make sure we have checked items if we want a checked list
if (0 == strcasecmp($filter, "checks") && empty($ids)) {
return;
}
if (is_array($do)) {
foreach ($do as $k => $v) {
switch ($k) {
// $change_fields[DAO_Message::ID] = intval($v);
// $change_fields[DAO_Message::ACCOUNT_ID] = intval($v);
// $change_fields[DAO_Message::CREATED_DATE] = intval($v);
// $change_fields[DAO_Message::UPDATED_DATE] = intval($v);
// $change_fields[DAO_Message::MESSAGE] = intval($v);
// $change_fields[DAO_Message::PARAMS_JSON] = intval($v);
// $change_fields[DAO_Message::PARAMS] = intval($v);
// [TODO] Implement actions
case 'example':
//$change_fields[DAO_Message::EXAMPLE] = 'some value';
break;
default:
// Custom fields
if (substr($k, 0, 3) == "cf_") {
$custom_fields[substr($k, 3)] = $v;
}
}
}
}
$pg = 0;
if (empty($ids)) {
do {
list($objects, $null) = DAO_Message::search($this->params, 100, $pg++, SearchFields_Message::ID, true, false);
$ids = array_merge($ids, array_keys($objects));
} while (!empty($objects));
}
$batch_total = count($ids);
for ($x = 0; $x <= $batch_total; $x += 100) {
$batch_ids = array_slice($ids, $x, 100);
DAO_Message::update($batch_ids, $change_fields);
// Custom Fields
self::_doBulkSetCustomFields(FegCustomFieldSource_Message::ID, $custom_fields, $batch_ids);
unset($batch_ids);
}
unset($ids);
}
function setMessageStatusAction()
{
$translate = DevblocksPlatform::getTranslationService();
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
@($status = DevblocksPlatform::importGPC($_REQUEST['status'], 'integer', 0));
@($goto_recent = DevblocksPlatform::importGPC($_REQUEST['goto_recent'], 'integer', 0));
$message_obj = DAO_Message::get($id);
$fields = get_object_vars($message_obj);
$fields[DAO_Message::IMPORT_STATUS] = $status;
$mr_status = DAO_Message::update($id, $fields);
// Give plugins a chance to note a message is imported.
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('message.status', array('message_id' => $id, 'account_id' => $message_obj->account_id, 'import_status' => $status)));
$status_text = $translate->_('feg.message.import_status_' . $status);
if ($status_text == "") {
$status_text = $translate->_('feg.message_recipient.status_unknown');
}
echo $status_text;
}
