private function addMessage($ticket, $content, $type)
{
$message = $this->getDi()->helpdeskMessageRecord;
$message->content = $content;
$message->ticket_id = $ticket->ticket_id;
$message->type = $type;
$message = $this->strategy->fillUpMessageIdentity($message);
$message->save();
$this->strategy->onAfterInsertMessage($message);
$ticket->status = $this->strategy->getTicketStatusAfterReply($message);
$ticket->updated = $this->getDi()->sqlDateTime;
$ticket->save();
}
private function addMessage($ticket, $value)
{
$message = $this->getDi()->helpdeskMessageRecord;
$message->content = $value['content'];
$message->ticket_id = $ticket->ticket_id;
$message->type = $value['type'];
$message->setAttachments($value['attachments']);
$message = $this->strategy->fillUpMessageIdentity($message);
$message->save();
$this->strategy->onAfterInsertMessage($message);
$ticket->status = $this->strategy->getTicketStatusAfterReply($message);
$ticket->updated = $this->getDi()->sqlDateTime;
$ticket->save();
}
