/**
* Save the ticket
*
* @param integer $id
* @param integer $customer
* @param string $subject
* @param string $description
* @param integer $category
* @param integer $status
* @param integer $domain
* @return Boolean or integer
*/
public static function saveIt($id = null, $customer, $subject, $description, $category, $status = null, $domain = null)
{
$translator = Shineisp_Registry::getInstance()->Zend_Translate;
$isUpdate = false;
if (is_numeric($id)) {
$ticket = self::find($id);
$isUpdate = true;
} else {
$ticket = new Tickets();
}
$operatorId = Settings::findbyParam('tickets_operator', 'admin', Isp::getActiveISPID());
if (!is_numeric($operatorId)) {
$operator = AdminUser::getFirstAdminUser();
} else {
$operator = AdminUser::getAllInfo($operatorId);
}
if (is_numeric($customer)) {
$ticket->subject = !empty($subject) ? $subject : $translator->translate('Generic Issue');
$ticket->description = !empty($description) ? $description : null;
$ticket->category_id = !empty($category) ? $category : null;
$ticket->customer_id = $customer;
$ticket->user_id = $operator['user_id'];
$ticket->date_open = date('Y-m-d H:i:s');
$ticket->date_updated = date('Y-m-d H:i:s');
$ticket->domain_id = is_numeric($domain) && $domain > 0 ? $domain : NULL;
$ticket->status_id = !empty($status) ? $status : Statuses::id("expectingreply", "tickets");
// Expecting a reply as default
$ticket->save();
$id = $ticket->getIncremented();
// Save the upload file
$attachment = self::UploadDocument($id, $customer);
// Check if the request is an update
if ($isUpdate == false) {
// Create for the first time the fast link
Fastlinks::CreateFastlink('tickets', 'edit', json_encode(array('id' => $id)), 'tickets', $id, $customer);
// Send ticket by email
self::send($id, true, $attachment);
}
return $id;
}
return false;
}
