<tbody>
<?php
while ($wpas_tickets->have_posts()) {
$wpas_tickets->the_post();
echo '<tr>';
foreach ($columns as $column_id => $column) {
echo '<td';
/* If current column is the date we add the date attribute for sorting purpose */
if ('date' === $column_id) {
echo ' data-order="' . strtotime(get_the_time()) . '"';
}
/* We don't forget to close the <td> tag */
echo '>';
/* Display the content for this column */
wpas_get_tickets_list_column_content($column_id, $column);
echo '</td>';
}
echo '</tr>';
}
wp_reset_query();
?>
</tbody>
</table>
<?php
wpas_make_button(__('Open a ticket', 'awesome-support'), array('type' => 'link', 'link' => wpas_get_submission_page_url(), 'class' => 'wpas-btn wpas-btn-default'));
?>
</div>
<?php
} else {
echo wpas_get_notification_markup('info', sprintf(__('You haven\'t submitted a ticket yet. <a href="%s">Click here to submit your first ticket</a>.', 'awesome-support'), wpas_get_submission_page_url()));
}
/**
* Open a new ticket.
*
* @since 3.0.0
* @param array $data Ticket data
* @return boolean
*/
function wpas_open_ticket($data)
{
$title = isset($data['title']) ? wp_strip_all_tags($data['title']) : false;
$content = isset($data['message']) ? wp_kses($data['message'], wp_kses_allowed_html('post')) : false;
/**
* Prepare vars
*/
$submit = isset($_POST['_wp_http_referer']) ? wpas_get_submission_page_url(url_to_postid($_POST['_wp_http_referer'])) : wpas_get_submission_page_url();
// Fallback in case the referrer failed
if (empty($submit)) {
$submission_pages = wpas_get_option('ticket_submit');
$submit = $submission_pages[0];
$submit = wp_sanitize_redirect(get_permalink($submit));
}
// Verify user capability
if (!current_user_can('create_ticket')) {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('cannot_open_ticket', __('You do not have the capacity to open a new ticket.', 'awesome-support'));
wp_redirect($submit);
// Break
exit;
}
// Make sure we have at least a title and a message
if (false === $title || empty($title)) {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('missing_title', __('It is mandatory to provide a title for your issue.', 'awesome-support'));
wp_redirect($submit);
// Break
exit;
}
if (true === ($description_mandatory = apply_filters('wpas_ticket_submission_description_mandatory', true)) && (false === $content || empty($content))) {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('missing_description', __('It is mandatory to provide a description for your issue.', 'awesome-support'));
wp_redirect($submit);
// Break
exit;
}
/**
* Allow the submission.
*
* This variable is used to add additional checks in the submission process.
* If the $go var is set to true, it gives a green light to this method
* and the ticket will be submitted. If the var is set to false, the process
* will be aborted.
*
* @since 3.0.0
*/
$go = apply_filters('wpas_before_submit_new_ticket_checks', true);
/* Check for the green light */
if (is_wp_error($go)) {
/* Retrieve error messages. */
$messages = $go->get_error_messages();
/* Save the input */
wpas_save_values();
/* Redirect to submit page */
wpas_add_error('validation_issue', $messages);
wp_redirect($submit);
exit;
}
/**
* Gather current user info
*/
if (is_user_logged_in()) {
global $current_user;
$user_id = $current_user->ID;
} else {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('unknown_user', __('Only registered accounts can submit a ticket. Please register first.', 'awesome-support'));
wp_redirect($submit);
exit;
}
/**
* Submit the ticket.
*
* Now that all the verifications are passed
* we can proceed to the actual ticket submission.
*/
$post = apply_filters('wpas_open_ticket_data', array('post_content' => $content, 'post_name' => $title, 'post_title' => $title, 'post_status' => 'queued', 'post_type' => 'ticket', 'post_author' => $user_id, 'ping_status' => 'closed', 'comment_status' => 'closed'));
return wpas_insert_ticket($post, false, false);
}
<tr>
<td class="row-title">Ticket Submission</td>
<?php
$page_submit = wpas_get_option('ticket_submit');
?>
<td>
<?php
if (empty($page_submit)) {
echo '<span class="wpas-alert-danger">Not set</span>';
} else {
$submission_pages = array();
if (!is_array($page_submit)) {
$page_submit = (array) $page_submit;
}
foreach ($page_submit as $page_submit_id) {
$page_submit_url = wpas_get_submission_page_url($page_submit_id);
array_push($submission_pages, "<span class='wpas-alert-success'>" . esc_url($page_submit_url) . " (#{$page_submit_id})</span>");
}
echo implode(', ', $submission_pages);
}
?>
</td>
</tr>
<tr>
<td class="row-title">Tickets List</td>
<?php
$page_list = wpas_get_option('ticket_list');
if (is_array($page_list) && !empty($page_list)) {
$page_list = $page_list[0];
}
?>
/**
* Redirect ticket archive page.
*
* We don't use the archive page to display the ticket
* so let's redirect it to the user's tickets list instead.
*
* @since 1.0.0
* @return void
*/
function wpas_redirect_ticket_archive()
{
if (is_post_type_archive('ticket')) {
// Redirect to the tickets list page
$redirect_to = wpas_get_tickets_list_page_url();
// Fallback to the ticket submission page
if (empty($redirect_to)) {
$redirect_to = wpas_get_submission_page_url();
}
// Fallback to the site homepage
if (empty($redirect_to)) {
$redirect_to = home_url();
}
wpas_redirect('archive_redirect', $redirect_to);
}
}
<div class="wpas-ticket-buttons-top">
<?php
wpas_make_button(__('My Tickets', 'awesome-support'), array('type' => 'link', 'link' => wpas_get_tickets_list_page_url(), 'class' => 'wpas-btn wpas-btn-default wpas-link-ticketlist'));
?>
<?php
wpas_make_button(__('Open a ticket', 'awesome-support'), array('type' => 'link', 'link' => wpas_get_submission_page_url(), 'class' => 'wpas-btn wpas-btn-default wpas-link-ticketnew'));
?>
<?php
wpas_make_button(__('Logout', 'awesome-support'), array('type' => 'link', 'link' => wp_logout_url(), 'class' => 'wpas-btn wpas-btn-default wpas-link-logout'));
?>
</div>
