function test_wpas_get_replies()
{
$ticket_id = wpas_insert_ticket($this->ticket_data, false);
$reply_id = wpas_insert_reply($this->reply_data, $ticket_id);
$reply_id_2 = wpas_insert_reply($this->reply_data, $ticket_id);
$replies = wpas_get_replies($ticket_id);
$this->assertNotEmpty($replies);
$this->assertCount(2, $replies);
}
/**
* Get tickets lit columns content.
*
* Based on the columns displayed in the front-end tickets list,
* this function will display the column content by using its callback.
* The callback can be a "standard" case like the title, or a custom function
* as used by the custom fields mostly.
*
* @since 3.0.0
* @param string $column_id ID of the current column
* @param array $column Columns data
* @return void
*/
function wpas_get_tickets_list_column_content($column_id, $column)
{
$callback = $column['callback'];
switch ($callback) {
case 'id':
echo '#' . get_the_ID();
break;
case 'status':
echo wpas_get_ticket_status(get_the_ID());
break;
case 'title':
// If the replies are displayed from the oldest to the newest we want to link directly to the latest reply in case there are multiple reply pages
if ('ASC' === wpas_get_option('replies_order', 'ASC')) {
$last_reply = wpas_get_replies(get_the_ID(), array('read', 'unread'), array('posts_per_page' => 1, 'order' => 'DESC'));
$link = !empty($last_reply) ? wpas_get_reply_link($last_reply[0]->ID) : get_permalink(get_the_ID());
} else {
$link = get_permalink(get_the_ID());
}
?>
<a href="<?php
echo $link;
?>
"><?php
the_title();
?>
</a><?php
break;
case 'date':
$offset = wpas_get_offset_html5();
?>
<time datetime="<?php
echo get_the_date('Y-m-d\\TH:i:s') . $offset;
?>
"><?php
echo get_the_date(get_option('date_format')) . ' ' . get_the_date(get_option('time_format'));
?>
</time><?php
break;
case 'taxonomy':
$terms = get_the_terms(get_the_ID(), $column_id);
$list = array();
if (empty($terms)) {
continue;
}
foreach ($terms as $term) {
array_push($list, $term->name);
}
echo implode(', ', $list);
break;
default:
if (function_exists($callback)) {
call_user_func($callback, $column_id, get_the_ID());
}
break;
}
}
</td>
</tr>
<?php
// Set the number of replies
$replies_per_page = wpas_get_option('replies_per_page', 10);
$force_all_replies = WPAS()->session->get('force_all_replies');
// Check if we need to force displaying all the replies (direct link to a specific reply for instance)
if (true === $force_all_replies) {
$replies_per_page = -1;
WPAS()->session->clean('force_all_replies');
// Clean the session
}
$args = array('posts_per_page' => $replies_per_page, 'no_found_rows' => false);
$replies = wpas_get_replies($post->ID, array('read', 'unread'), $args, 'wp_query');
if ($replies->have_posts()) {
while ($replies->have_posts()) {
$replies->the_post();
$user = get_userdata($post->post_author);
$user_role = get_the_author_meta('roles');
$user_role = $user_role[0];
$time_ago = human_time_diff(get_the_time('U', $post->ID), current_time('timestamp'));
wpas_get_template('partials/ticket-reply', array('time_ago' => $time_ago, 'user' => $user, 'post' => $post));
}
}
wp_reset_query();
?>
</tbody>
</table>
/**
* Get the link to a ticket reply
*
* @since 3.2
*
* @param int $reply_id ID of the reply to get the link to
*
* @return string|bool Reply link or false if the reply doesn't exist
*/
function wpas_get_reply_link($reply_id)
{
$reply = get_post($reply_id);
if (empty($reply)) {
return false;
}
if ('ticket_reply' !== $reply->post_type || 0 === (int) $reply->post_parent) {
return false;
}
$replies = wpas_get_replies($reply->post_parent, array('read', 'unread'));
if (empty($replies)) {
return false;
}
$position = 0;
foreach ($replies as $key => $post) {
if ($reply_id === $post->ID) {
$position = $key + 1;
}
}
// We have more replies that what's displayed on one page, so let's set a session var to force displaying all replies
if ($position > wpas_get_option('replies_per_page', 10)) {
WPAS()->session->add('force_all_replies', true);
}
$link = get_permalink($reply->post_parent) . "#reply-{$reply_id}";
return esc_url($link);
}
/**
* Ajax function that returns a number of ticket replies
*
* @since 3.3
* @return void
*/
function wpas_get_ticket_replies_ajax()
{
// Make sure we have a ticket ID to work with
if (!isset($_POST['ticket_id'])) {
echo json_encode(array('error' => esc_html__('No ticket ID given', 'awesome-support')));
die;
}
$ticket_id = (int) $_POST['ticket_id'];
$offset = isset($_POST['ticket_replies_total']) ? (int) $_POST['ticket_replies_total'] : 0;
$ticket = get_post($ticket_id);
// Make sure the ID exists
if (!is_object($ticket) || !is_a($ticket, 'WP_Post')) {
echo json_encode(array('error' => esc_html__('Invalid ticket ID', 'awesome-support')));
die;
}
// Make sure the post is actually a ticket
if ('ticket' !== $ticket->post_type) {
echo json_encode(array('error' => esc_html__('Given ID is not a ticket', 'awesome-support')));
die;
}
$number_replies = apply_filters('wpas_get_ticket_replies_ajax_replies', wpas_get_option('replies_per_page', 10));
$replies = wpas_get_replies($ticket_id, 'any', array('posts_per_page' => $number_replies, 'no_found_rows' => false, 'offset' => $offset), 'wp_query');
if (empty($replies->posts)) {
echo json_encode(array());
die;
}
$output = array('total' => (int) $replies->found_posts, 'current' => $offset + (int) $replies->post_count, 'html' => '');
$html = array();
while ($replies->have_posts()) {
$replies->the_post();
$user = get_userdata($replies->post->post_author);
$time_ago = human_time_diff(get_the_time('U', $replies->post->ID), current_time('timestamp'));
ob_start();
wpas_get_template('partials/ticket-reply', array('time_ago' => $time_ago, 'user' => $user, 'post' => $replies->post));
$reply = ob_get_contents();
ob_end_clean();
$html[] = $reply;
}
$output['html'] = implode('', $html);
echo json_encode($output);
die;
}
/**
* Mark replies as read.
*
* When an agent replies to a ticket, we mark all previous replies
* as read. We suppose it's all been read when the agent replies.
* This allows for keeping replies unread until an agent replies
* or manually marks the last reply as read.
*
* @since 3.0.0
* @return void
*/
public function mark_replies_read($reply_id, $data)
{
$replies = wpas_get_replies(intval($data['post_parent']), 'unread');
foreach ($replies as $reply) {
wpas_mark_reply_read($reply->ID);
}
}
/**
* Get the link to a ticket reply
*
* @since 3.2
*
* @param int $reply_id ID of the reply to get the link to
*
* @return string|bool Reply link or false if the reply doesn't exist
*/
function wpas_get_reply_link($reply_id)
{
$reply = get_post($reply_id);
if (empty($reply)) {
return false;
}
if ('ticket_reply' !== $reply->post_type || 0 === (int) $reply->post_parent) {
return false;
}
$replies = wpas_get_replies($reply->post_parent, array('read', 'unread'));
if (empty($replies)) {
return false;
}
$position = 0;
foreach ($replies as $key => $post) {
if ($reply_id === $post->ID) {
$position = $key + 1;
}
}
if (0 === $position) {
return false;
}
$page = ceil($position / 10);
$base = 1 !== (int) $page ? add_query_arg('as-page', $page, get_permalink($reply->post_parent)) : get_permalink($reply->post_parent);
$link = $base . "#reply-{$reply_id}";
return esc_url($link);
}
