/**
* Close a ticket
*
* @since 3.3
*
* @param $data
*
* @return void
*/
function wpas_admin_action_close_ticket($data)
{
global $pagenow;
if (!is_admin()) {
return;
}
if (!isset($data['post'])) {
return;
}
$post_id = (int) $data['post'];
wpas_close_ticket($post_id);
// Read-only redirect
if ('post.php' === $pagenow) {
$redirect_to = add_query_arg(array('action' => 'edit', 'post' => $post_id, 'wpas-message' => 'closed'), admin_url('post.php'));
} else {
$redirect_to = add_query_arg(array('post_type' => 'ticket', 'post' => $post_id, 'wpas-message' => 'closed'), admin_url('edit.php'));
}
wp_redirect(wp_sanitize_redirect($redirect_to));
exit;
}
/**
* Actions run on plugin initialization.
*
* A certain number of things can possibly run after
* the plugin initialized. Those actions are fired from here
* if the trigger is present.
*
* @since 3.0.0
* @return void
*/
public function init()
{
/**
* Log user in.
*
* If we have a login in the post data we try to log the user in.
* The login process relies on the WordPress core functions. If the login
* is successful, the user is redirected to the page he was requesting,
* otherwise the standard WordPress error messages are returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_login'])) {
add_action('wp', 'wpas_try_login');
}
/**
* Register a new account.
*
* If wpas_registration is passed we trigger the account registration function.
* The registration function will do a certain number of checks and if all of them
* are successful, a new user is created using the WordPress core functions.
*
* The reason why we are not using a simpler process is to keep full control over
* what's returned to the user and where the user is returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_registration'])) {
add_action('wp', 'wpas_register_account', 10, 0);
}
/**
* Run custom actions.
*
* The plugin can run a number of custom actions triggered by a URL parameter.
* If the $action parameter is set in the URL we run this method.
*
* @since 3.0.0
*/
if (isset($_GET['action'])) {
add_action('wp', array($this, 'custom_actions'));
}
/**
* Open a new ticket.
*
* If a ticket title is passed in the post we trigger the function that adds
* new tickets. The function does a certain number of checks and has several
* action hooks and filters. Post-insertion actions like adding post metas
* and redirecting the user are run from here.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_title'])) {
// Verify the nonce first
if (!isset($_POST['wpas_nonce']) || !wp_verify_nonce($_POST['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wp_redirect(add_query_arg(array('message' => 4), get_permalink(wpas_get_option('ticket_submit'))));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $_POST['wpas_title'], 'message' => $_POST['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
$submit = wpas_get_option('ticket_submit');
wpas_redirect('ticket_added_failed', add_query_arg(array('message' => 6), get_permalink($submit)), $submit);
exit;
} else {
/**
* Empty the temporary sessions
*/
unset($_SESSION['wpas_submission_form']);
unset($_SESSION['wpas_submission_error']);
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
/**
* Save a new reply.
*
* This adds a new reply to an existing ticket. The ticket
* can possibly be closed by the user in which case we update
* the post meta if the reply submission is successful.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_user_reply'])) {
/**
* Define if the reply can be submitted empty or not.
*
* @since 3.0.0
* @var boolean
*/
$can_submit_empty = apply_filters('wpas_can_reply_be_empty', false);
/**
* Get the parent ticket ID.
*/
$parent_id = intval($_POST['ticket_id']);
if (empty($_POST['wpas_user_reply']) && false === $can_submit_empty) {
wpas_redirect('reply_not_added', add_query_arg(array('message' => wpas_create_notification(__('You cannot submit an empty reply.', 'wpas'))), get_permalink($parent_id)), $parent_id);
exit;
}
/* Sanitize the data */
$data = array('post_content' => wp_kses($_POST['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
/* Possibly close the ticket */
if (isset($_POST['wpas_close_ticket']) && false !== $reply_id) {
wpas_close_ticket(intval($_POST['ticket_id']));
}
if (false === $reply_id) {
wpas_redirect('reply_added_failed', add_query_arg(array('message' => '7'), get_permalink($parent_id)));
exit;
} else {
/**
* Delete the activity transient.
*/
delete_transient("wpas_activity_meta_post_{$parent_id}");
wpas_redirect('reply_added', add_query_arg(array('message' => '8'), get_permalink($parent_id)) . "#reply-{$reply_id}", $parent_id);
exit;
}
}
}
/**
* Actions run on plugin initialization.
*
* A certain number of things can possibly run after
* the plugin initialized. Those actions are fired from here
* if the trigger is present.
*
* @since 3.0.0
* @return void
*/
public function init()
{
/**
* Log user in.
*
* If we have a login in the post data we try to log the user in.
* The login process relies on the WordPress core functions. If the login
* is successful, the user is redirected to the page he was requesting,
* otherwise the standard WordPress error messages are returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_login'])) {
add_action('wp', 'wpas_try_login');
}
/**
* Register a new account.
*
* If wpas_registration is passed we trigger the account registration function.
* The registration function will do a certain number of checks and if all of them
* are successful, a new user is created using the WordPress core functions.
*
* The reason why we are not using a simpler process is to keep full control over
* what's returned to the user and where the user is returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_registration'])) {
add_action('wp', 'wpas_register_account', 10, 0);
}
/**
* Run custom actions.
*
* The plugin can run a number of custom actions triggered by a URL parameter.
* If the $action parameter is set in the URL we run this method.
*
* @since 3.0.0
*/
if (isset($_GET['action'])) {
add_action('wp', array($this, 'custom_actions'));
}
/**
* Open a new ticket.
*
* If a ticket title is passed in the post we trigger the function that adds
* new tickets. The function does a certain number of checks and has several
* action hooks and filters. Post-insertion actions like adding post metas
* and redirecting the user are run from here.
*
* @since 3.0.0
*/
if (!is_admin() && isset($_POST['wpas_title'])) {
// Verify the nonce first
if (!isset($_POST['wpas_nonce']) || !wp_verify_nonce($_POST['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wpas_add_error('nonce_verification_failed', __('The authenticity of your submission could not be validated. If this ticket is legitimate please try submitting again.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $_POST['wpas_title'], 'message' => $_POST['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
wpas_add_error('submission_error', __('The ticket couldn\'t be submitted for an unknown reason.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
} else {
/**
* Empty the temporary sessions
*/
WPAS()->session->clean('submission_form');
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
/**
* Save a new reply.
*
* This adds a new reply to an existing ticket. The ticket
* can possibly be closed by the user in which case we update
* the post meta if the reply submission is successful.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_user_reply'])) {
// Get parent ticket ID
$parent_id = filter_input(INPUT_POST, 'ticket_id', FILTER_SANITIZE_NUMBER_INT);
if ('ticket' !== get_post_type($parent_id)) {
wpas_add_error('reply_added_failed', __('Something went wrong. We couldn't identify your ticket. Please try again.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
}
// Define if the ticket must be closed
$close = isset($_POST['wpas_close_ticket']) ? true : false;
if (!empty($_POST['wpas_user_reply'])) {
/* Sanitize the data */
$data = array('post_content' => wp_kses($_POST['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
}
/* Possibly close the ticket */
if ($close) {
wpas_close_ticket($parent_id);
// Redirect now if no reply was posted
if (!isset($reply_id)) {
wpas_add_notification('ticket_closed', __('The ticket was successfully closed', 'awesome-support'));
wpas_redirect('ticket_closed', get_permalink($parent_id));
exit;
}
}
if (isset($reply_id)) {
if (false === $reply_id) {
wpas_add_error('reply_added_failed', __('Your reply could not be submitted for an unknown reason.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
} else {
if ($close) {
wpas_add_notification('reply_added_closed', __('Thanks for your reply. The ticket is now closed.', 'awesome-support'));
} else {
wpas_add_notification('reply_added', __('Your reply has been submitted. Your agent will reply ASAP.', 'awesome-support'));
}
if (false !== ($link = wpas_get_reply_link($reply_id))) {
wpas_redirect('reply_added', $link);
exit;
}
}
}
}
}
/**
* Instantiate a new reply submission
*
* This helper function is used to trigger the creation of a new reply
* after the reply submission form is posted on the front-end.
*
* @since 3.3
*
* @param array $data Reply data required to open a new ticket
*
* @return void
*/
function wpas_new_reply_submission($data)
{
// Get parent ticket ID
$parent_id = (int) $data['ticket_id'];
if ('ticket' !== get_post_type($parent_id)) {
wpas_add_error('reply_added_failed', __('Something went wrong. We couldn't identify your ticket. Please try again.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
}
// Define if the ticket must be closed
$close = isset($data['wpas_close_ticket']) ? true : false;
if (!empty($data['wpas_user_reply'])) {
/* Sanitize the data */
$data = array('post_content' => wp_kses($data['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
}
/* Possibly close the ticket */
if ($close) {
wpas_close_ticket($parent_id);
// Redirect now if no reply was posted
if (!isset($reply_id)) {
wpas_add_notification('ticket_closed', __('The ticket was successfully closed', 'awesome-support'));
wpas_redirect('ticket_closed', get_permalink($parent_id));
exit;
}
}
if (isset($reply_id)) {
if (false === $reply_id) {
wpas_add_error('reply_added_failed', __('Your reply could not be submitted for an unknown reason.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
} else {
if ($close) {
wpas_add_notification('reply_added_closed', __('Thanks for your reply. The ticket is now closed.', 'awesome-support'));
} else {
wpas_add_notification('reply_added', __('Your reply has been submitted. Your agent will reply ASAP.', 'awesome-support'));
}
if (false !== ($link = wpas_get_reply_link($reply_id))) {
wpas_redirect('reply_added', $link);
exit;
}
}
}
}
/**
* Save ticket custom fields.
*
* This function will save all custom fields associated
* to the ticket post type. Be it core custom fields
* or user added custom fields.
*
* @param (int) $post_id Current post ID
* @since 3.0.0
*/
public function save_ticket($post_id)
{
/* We should already being avoiding Ajax, but let's make sure */
if (defined('DOING_AUTOSAVE') && DOING_AUTOSAVE || wp_is_post_revision($post_id)) {
return;
}
if (defined('DOING_AJAX') && DOING_AJAX) {
return;
}
/* Now we check the nonce */
if (!isset($_POST[Awesome_Support_Admin::$nonce_name]) || !wp_verify_nonce($_POST[Awesome_Support_Admin::$nonce_name], Awesome_Support_Admin::$nonce_action)) {
return;
}
/* Does the current user has permission? */
if (!current_user_can('edit_ticket', $post_id)) {
return;
}
global $current_user, $wpas_cf;
/**
* Store possible logs
*/
$log = array();
/**
* If no ticket status is found we are in the situation where
* the agent is creating a ticket on behalf of the user. There are
* a couple of things that we need to do then.
*/
if ('' === ($original_status = get_post_meta($post_id, '_wpas_status', true))) {
/**
* First of all, set the ticket as open. This is very important.
*/
add_post_meta($post_id, '_wpas_status', 'open', true);
/**
* Send the confirmation e-mail to the user.
*
* @since 3.1.5
*/
wpas_email_notify($post_id, 'submission_confirmation');
}
/* Save the possible ticket reply */
if (isset($_POST['wpas_reply']) && isset($_POST['wpas_reply_ticket']) && '' != $_POST['wpas_reply']) {
/* Check for the nonce */
if (wp_verify_nonce($_POST['wpas_reply_ticket'], 'reply_ticket')) {
$user_id = $current_user->ID;
$content = wp_kses_post($_POST['wpas_reply']);
$data = apply_filters('wpas_post_reply_admin_args', array('post_content' => $content, 'post_status' => 'read', 'post_type' => 'ticket_reply', 'post_author' => $user_id, 'post_parent' => $post_id, 'ping_status' => 'closed', 'comment_status' => 'closed'));
/**
* Remove the save_post hook now as we're going to trigger
* a new one by inserting the reply (and logging the history later).
*/
remove_action('save_post_ticket', array($this, 'save_ticket'));
/**
* Fires right before a ticket reply is submitted
*
* @since 3.2.6
*
* @param int $post_id Ticket ID
* @param array $data Data to be inserted as the reply
*/
do_action('wpas_post_reply_admin_before', $post_id, $data);
/* Insert the reply in DB */
$reply = wpas_add_reply($data, $post_id);
/**
* Fires right after a ticket reply is submitted
*
* @since 3.2.6
*
* @param int $post_id Ticket ID
* @param array $data Data to be inserted as the reply
* @param bool|int Reply ID on success, false on failure
*/
do_action('wpas_post_reply_admin_after', $post_id, $data, $reply);
/* In case the insertion failed... */
if (is_wp_error($reply)) {
/* Set the redirection */
$_SESSION['wpas_redirect'] = add_query_arg(array('wpas-message' => 'wpas_reply_error'), get_permalink($post_id));
} else {
/* E-Mail the client */
$new_reply = new WPAS_Email_Notification($post_id, array('reply_id' => $reply, 'action' => 'reply_agent'));
/* The agent wants to close the ticket */
if (isset($_POST['wpas_do']) && 'reply_close' == $_POST['wpas_do']) {
/* Confirm the post type and close */
if ('ticket' == get_post_type($post_id)) {
/**
* wpas_ticket_before_close_by_agent hook
*/
do_action('wpas_ticket_before_close_by_agent', $post_id);
/* Close */
$closed = wpas_close_ticket($post_id);
/* E-Mail the client */
new WPAS_Email_Notification($post_id, array('action' => 'closed'));
/**
* wpas_ticket_closed_by_agent hook
*/
do_action('wpas_ticket_closed_by_agent', $post_id);
}
}
}
}
}
/* Now we can save the custom fields */
$wpas_cf->save_custom_fields($post_id, $_POST);
/* Log the action */
if (!empty($log)) {
wpas_log($post_id, $log);
}
/* If this was a ticket update, we need to know where to go now... */
if ('' !== $original_status) {
/* Go back to the tickets list */
if (isset($_POST['wpas_back_to_list']) && true === boolval($_POST['wpas_back_to_list']) || isset($_POST['where_after']) && 'back_to_list' === $_POST['where_after']) {
$_SESSION['wpas_redirect'] = add_query_arg(array('post_type' => 'ticket'), admin_url('edit.php'));
}
}
}
