if ($ticketLevel == 1 && ($status == 1 || $status == 4) || $ticketLevel == 2 && $status == 2) {
changeTicketStatus($ticket_id, 3);
}
if (isset($_POST['uaction'])) {
if ($_POST['uaction'] == "close") {
// close ticket
closeTicket($ticket_id);
} elseif ($_POST['uaction'] == "open") {
// open ticket
openTicket($ticket_id);
} elseif (empty($_POST['user_message'])) {
// no message check->error
set_page_message(tr('Please type your message!'), 'warning');
} else {
$userLevel = getUserLevel($_GET['ticket_id']);
updateTicket($ticket_id, $user_id, $_POST['urgency'], $_POST['subject'], $_POST['user_message'], $userLevel, 2);
user_goto('ticket_system.php');
}
}
showTicketContent($tpl, $ticket_id, $user_id, $screenwidth);
} else {
set_page_message(tr('Ticket not found!'), 'error');
user_goto('ticket_system.php');
}
// static page messages
gen_logged_from($tpl);
$tpl->assign(array('TR_PAGE_TITLE' => tr('EasySCP - Reseller: Support System: View Ticket'), 'TR_VIEW_SUPPORT_TICKET' => tr('View support ticket'), 'TR_TICKET_URGENCY' => tr('Priority'), 'TR_TICKET_SUBJECT' => tr('Subject'), 'TR_TICKET_DATE' => tr('Date'), 'TR_DELETE' => tr('Delete'), 'TR_NEW_TICKET_REPLY' => tr('Send message reply'), 'TR_REPLY' => tr('Send reply'), 'TR_TICKET_FROM' => tr('From'), 'TR_OPEN_TICKETS' => tr('Open tickets'), 'TR_CLOSED_TICKETS' => tr('Closed tickets')));
gen_reseller_mainmenu($tpl, 'reseller/main_menu_ticket_system.tpl');
gen_reseller_menu($tpl, 'reseller/menu_ticket_system.tpl');
gen_page_message($tpl);
if ($cfg->DUMP_GUI_DEBUG) {
<?php
require_once '/var/www/html/app/model/connect.php';
require_once 'Show_reseve.php';
if (isset($_POST['submit_btn'])) {
updateTicket();
//header("Refresh:0");
}
?>
<html>
<head>
<style>
td {
padding: 10px;
}
.center_text {
text-align: center;
}
</style>
</head>
<body>
<div style="text-align:center; font-size:50px;">Show List</div>
<table border="3px" style="border-collapse: collapse; margin:auto; background-color:rgba(255,255,255,0.1);">
<tr><td>SHOW TICKET ID</td><td>DATE</td><td>SHOW ID</td><td>ZONE ID</td><td>SHOW NAME</td><td>Start Time</td><td>End Time</td><td>Reseve</td></tr>
<?php
$conn = dbConnect();
if ($conn) {
//echo "connection status : ".$conn;
//Part one select data from tickettype
$sql = "SELECT * FROM EMM_ZOO.SHOW_TICKET WHERE DATES >= CURRENT DATE AND ENDTIME >= CURRENT TIME;";
$stmt = db2_exec($conn, $sql);
$userId = $_SESSION['user_id'];
$ticketId = (int) $_GET['ticket_id'];
$status = getTicketStatus($ticketId);
if ($status == 1 || $status == 4) {
if (!changeTicketStatus($ticketId, 3)) {
redirectTo('ticket_system.php');
}
}
if (isset($_POST['uaction'])) {
if ($_POST['uaction'] == 'close') {
closeTicket($ticketId);
} elseif (isset($_POST['user_message'])) {
if (empty($_POST['user_message'])) {
set_page_message(tr('Please type your message.'), 'error');
} else {
updateTicket($ticketId, $userId, $_POST['urgency'], $_POST['subject'], $_POST['user_message'], 2, 3);
}
}
redirectTo('ticket_system.php');
}
} else {
set_page_message(tr('Ticket not found.'), 'error');
redirectTo('ticket_system.php');
exit;
}
$tpl = new iMSCP_pTemplate();
$tpl->define_dynamic(array('layout' => 'shared/layouts/ui.tpl', 'page' => 'admin/ticket_view.tpl', 'page_message' => 'layout', 'tickets_list' => 'page', 'tickets_item' => 'tickets_list'));
$tpl->assign(array('TR_PAGE_TITLE' => tr('Admin / Support / View Ticket'), 'TR_VIEW_SUPPORT_TICKET' => tr('View Support Ticket'), 'TR_TICKET_INFO' => tr('Ticket Information'), 'TR_TICKET_URGENCY' => tr('Priority'), 'TR_TICKET_SUBJECT' => tr('Subject'), 'TR_TICKET_MESSAGES' => tr('Messages'), 'TR_TICKET_FROM' => tr('From'), 'TR_TICKET_DATE' => tr('Date'), 'TR_TICKET_CONTENT' => tr('Message'), 'TR_REPLY' => tr('Reply'), 'TR_TICKET_NEW_REPLY' => tr('Send new reply'), 'TR_TICKET_REPLY' => tr('Send reply')));
generateNavigation($tpl);
showTicketContent($tpl, $ticketId, $userId);
generatePageMessage($tpl);
$pre_exist_check = getRequest($json['interaction_id']);
// Insert ticket
if ($pre_exist_check === null) {
$create_ticket = createTicket($json);
if ($create_ticket !== null) {
header('Content-Type: application/json');
http_response_code(201);
echo json_encode($create_ticket);
exit;
} else {
header('Content-Type: application/json');
echo json_encode(['error' => 'Error: Ticket ID already in system!']);
exit;
}
} else {
$update_ticket = updateTicket($json);
if ($update_ticket !== null) {
header('Content-Type: application/json');
http_response_code(201);
echo json_encode($update_ticket);
exit;
} else {
header('Content-Type: application/json');
echo json_encode(['error' => 'Error: Unable to update specified ticket!']);
exit;
}
}
}
} else {
if (isset($_GET['gm_id'])) {
$gm_id = trim($_GET['gm_id']);
<?php
if (isset($_POST['action']) && isset($_GET['update'])) {
$ticket = array('ticket_id' => $_GET['update'], 'ticket_notes' => $_POST['ticket_notes'], 'ticket_status' => $_POST['ticket_status']);
updateTicket($ticket);
}
$ticket = null;
if (isset($_GET['update'])) {
$ticket = mysqli_fetch_object(getTicketByID($_GET['update']));
}
?>
<section id="my-account-security-form" class="page container">
<form id="userSecurityForm" class="form-horizontal" action="" method="post">
<div class="container">
<div class="alert alert-block alert-info">
<p>
Enter information for your account as desired. Fields marked with an asterisk
are required.
</p>
</div>
<div class="row">
<div id="acct-password-row" class="span7">
<fieldset>
<legend>Ticket Form</legend><br>
<?php
if (isset($_POST['action']) && !isset($_GET['update'])) {
$ticket = array('ticket_name' => $_POST['ticket_name'], 'ticket_notes' => nl2br($_POST['ticket_notes']), 'ticket_status' => $_POST['ticket_status'], 'case_id' => $_GET['case'], 'created_by' => $_SESSION['user']['employee_id']);
$ticket_id = createTicket($ticket);
if ($ticket_id > -1) {
