Ejemplo n.º 1
0
                    }
                    break;
                    /* Large text box */
                /* Large text box */
                case 'textarea':
                    $size = explode('#', $v['value']);
                    $size[0] = empty($size[0]) ? 5 : intval($size[0]);
                    $size[1] = empty($size[1]) ? 30 : intval($size[1]);
                    $k_value = hesk_msgToPlain($k_value, 0, 0);
                    echo $v['name'] . ': <textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '">' . $k_value . '</textarea>';
                    break;
                    /* Default text input */
                /* Default text input */
                default:
                    if (strlen($k_value) != 0) {
                        $k_value = hesk_msgToPlain($k_value, 0, 0);
                        $v['value'] = $k_value;
                    }
                    echo $v['name'] . ': <input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" />';
            }
        }
    }
    ?>
				</div><!-- end edit-post-info-table -->
			</div>
			<?php 
}
?>

		<div class="form-inline">
			<label class="col-sm-2"><?php 
Ejemplo n.º 2
0
function forgot_tid()
{
    global $hesk_settings, $hesklang;
    require HESK_PATH . 'inc/email_functions.inc.php';
    $email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
    if (isset($_POST['open_only'])) {
        $hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
    }
    /* Prepare ticket statuses */
    $my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']);
    /* Get ticket(s) from database */
    hesk_load_database_functions();
    hesk_dbConnect();
    // Get tickets from the database
    $res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
    $num = hesk_dbNumRows($res);
    if ($num < 1) {
        if ($hesk_settings['open_only']) {
            hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
        } else {
            hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
        }
    }
    $tid_list = '';
    $name = '';
    $email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
    while ($my_ticket = hesk_dbFetchAssoc($res)) {
        $name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
        $tid_list .= "\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n";
    }
    /* Get e-mail message for customer */
    $msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
    $msg = str_replace('%%NAME%%', $name, $msg);
    $msg = str_replace('%%NUM%%', $num, $msg);
    $msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
    $msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
    $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
    $subject = hesk_getEmailSubject('forgot_ticket_id');
    /* Send e-mail */
    hesk_mail($email, $subject, $msg);
    /* Show success message */
    $tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
    $tmp .= '<br />&nbsp;<br />' . $hesklang['tid_sent2'] . '.';
    $tmp .= '<br />&nbsp;<br />' . $hesklang['check_spambox'];
    hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
    exit;
}
Ejemplo n.º 3
0
    } else {
        // Get user data from the database
        $res = hesk_dbQuery("SELECT `id`, `name`, `pass` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `email` LIKE '" . hesk_dbEscape($email) . "' LIMIT 1");
        if (hesk_dbNumRows($res) != 1) {
            hesk_process_messages($hesklang['noace'], 'NOREDIRECT');
        } else {
            $row = hesk_dbFetchAssoc($res);
            $hash = sha1(microtime() . $_SERVER['REMOTE_ADDR'] . mt_rand() . $row['id'] . $row['name'] . $row['pass']);
            // Insert the verification hash into the database
            hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reset_password` (`user`, `hash`, `ip`) VALUES (" . intval($row['id']) . ", '{$hash}', '" . hesk_dbEscape($_SERVER['REMOTE_ADDR']) . "') ");
            // Prepare and send email
            require HESK_PATH . 'inc/email_functions.inc.php';
            // Get the email message
            $msg = hesk_getEmailMessage('reset_password', array(), 1, 0, 1);
            // Replace message special tags
            $msg = str_replace('%%NAME%%', hesk_msgToPlain($row['name'], 1, 1), $msg);
            $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
            $msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
            $msg = str_replace('%%PASSWORD_RESET%%', $hesk_settings['hesk_url'] . '/' . $hesk_settings['admin_dir'] . '/password.php?h=' . $hash, $msg);
            // Send email
            hesk_mail($email, $hesklang['reset_password'], $msg);
            // Show success
            hesk_process_messages($hesklang['pemls'], 'NOREDIRECT', 'SUCCESS');
        }
    }
} elseif (isset($_GET['h'])) {
    // Get the hash
    $hash = preg_replace('/[^a-zA-Z0-9]/', '', $_GET['h']);
    // Connect to database
    hesk_load_database_functions();
    hesk_dbConnect();
Ejemplo n.º 4
0
<Cell ss:StyleID="s62"><Data ss:Type="DateTime">' . $ticket['dt'] . '</Data></Cell>
<Cell ss:StyleID="s62"><Data ss:Type="DateTime">' . $ticket['lastchange'] . '</Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . hesk_msgToPlain($ticket['name'], 1) . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['email'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $my_cat[$ticket['category']] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['priority'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['status'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['subject'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['message'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['owner'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['time_worked'] . ']]></Data></Cell>
';
        // Add custom fields
        foreach ($hesk_settings['custom_fields'] as $k => $v) {
            if ($v['use']) {
                $tmp .= '<Cell><Data ss:Type="String"><![CDATA[' . hesk_msgToPlain($ticket[$k], 1) . ']]></Data></Cell>  ' . "\n";
            }
        }
        $tmp .= "</Row>\n";
        // Write every 100 rows into the file
        if ($this_round >= $save_after) {
            file_put_contents($save_to, $tmp, FILE_APPEND);
            $this_round = 0;
            $tmp = '';
            usleep(1);
        }
        $tickets_exported++;
        $this_round++;
    }
    // End of while loop
    // Append any remaining rows into the file
Ejemplo n.º 5
0
function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority = -1)
{
    global $hesk_settings, $hesklang, $hesk_db_link, $ticket;
    // Process "Reply-To:" or "From:" email
    $tmpvar['email'] = isset($results['reply-to'][0]['address']) ? hesk_validateEmail($results['reply-to'][0]['address'], 'ERR', 0) : hesk_validateEmail($results['from'][0]['address'], 'ERR', 0);
    // Email missing, invalid or banned?
    if (!$tmpvar['email'] || hesk_isBannedEmail($tmpvar['email'])) {
        return hesk_cleanExit();
    }
    // Process "Reply-To:" or "From:" name, convert to UTF-8, set to "[Customer]" if not set
    if (isset($results['reply-to'][0]['name']) && strlen($results['reply-to'][0]['name'])) {
        $tmpvar['name'] = $results['reply-to'][0]['name'];
        if (!empty($results['reply-to'][0]['encoding'])) {
            $tmpvar['name'] = hesk_encodeUTF8($tmpvar['name'], $results['reply-to'][0]['encoding']);
        }
    } else {
        $tmpvar['name'] = isset($results['from'][0]['name']) ? $results['from'][0]['name'] : $hesklang['pde'];
        if (!empty($results['from'][0]['encoding'])) {
            $tmpvar['name'] = hesk_encodeUTF8($tmpvar['name'], $results['from'][0]['encoding']);
        }
    }
    $tmpvar['name'] = hesk_input($tmpvar['name'], '', '', 1, 50) or $tmpvar['name'] = $hesklang['pde'];
    // Process "To:" email (not yet implemented, for future use)
    // $tmpvar['to_email']	= hesk_validateEmail($results['to'][0]['address'],'ERR',0);
    // Process email subject, convert to UTF-8, set to "[Piped email]" if none set
    $tmpvar['subject'] = isset($results['subject']) ? $results['subject'] : $hesklang['pem'];
    if (!empty($results['subject_encoding'])) {
        $tmpvar['subject'] = hesk_encodeUTF8($tmpvar['subject'], $results['subject_encoding']);
    }
    $tmpvar['subject'] = hesk_input($tmpvar['subject'], '', '', 1, 70) or $tmpvar['subject'] = $hesklang['pem'];
    // Process email message, convert to UTF-8
    $tmpvar['message'] = isset($results['message']) ? $results['message'] : '';
    if (!empty($results['encoding'])) {
        $tmpvar['message'] = hesk_encodeUTF8($tmpvar['message'], $results['encoding']);
    }
    $tmpvar['message'] = hesk_input($tmpvar['message'], '', '', 1);
    // Message missing?
    if (strlen($tmpvar['message']) == 0) {
        // Message required? Ignore this email.
        if ($hesk_settings['eml_req_msg']) {
            return hesk_cleanExit();
        }
        // Message not required? Assign a default message
        $tmpvar['message'] = $hesklang['def_msg'];
        // Track duplicate emails based on subject
        $message_hash = md5($tmpvar['subject']);
    } else {
        $message_hash = md5($tmpvar['message']);
    }
    // Strip quoted reply from email
    $tmpvar['message'] = hesk_stripQuotedText($tmpvar['message']);
    // Convert URLs to links, change newlines to <br />
    $tmpvar['message'] = hesk_makeURL($tmpvar['message']);
    $tmpvar['message'] = nl2br($tmpvar['message']);
    # For debugging purposes
    # die( bin2hex($tmpvar['message']) );
    # die($tmpvar['message']);
    // Try to detect "delivery failed" and "noreply" emails - ignore if detected
    if (hesk_isReturnedEmail($tmpvar)) {
        return hesk_cleanExit();
    }
    // Check for email loops
    if (hesk_isEmailLoop($tmpvar['email'], $message_hash)) {
        return hesk_cleanExit();
    }
    // OK, everything seems OK. Now determine if this is a reply to a ticket or a new ticket
    if (preg_match('/\\[#([A-Z0-9]{3}\\-[A-Z0-9]{3}\\-[A-Z0-9]{4})\\]/', str_replace(' ', '', $tmpvar['subject']), $matches)) {
        // We found a possible tracking ID
        $tmpvar['trackid'] = $matches[1];
        // Does it match one in the database?
        $res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($tmpvar['trackid']) . "' LIMIT 1");
        if (hesk_dbNumRows($res)) {
            $ticket = hesk_dbFetchAssoc($res);
            // Do email addresses match?
            if (strpos(strtolower($ticket['email']), strtolower($tmpvar['email'])) === false) {
                $tmpvar['trackid'] = '';
            }
            // Is this ticket locked? Force create a new one if it is
            if ($ticket['locked']) {
                $tmpvar['trackid'] = '';
            }
        } else {
            $tmpvar['trackid'] = '';
        }
    }
    // If tracking ID is empty, generate a new one
    if (empty($tmpvar['trackid'])) {
        $tmpvar['trackid'] = hesk_createID();
        $is_reply = 0;
    } else {
        $is_reply = 1;
    }
    // Process attachments
    $tmpvar['attachmment_notices'] = '';
    $tmpvar['attachments'] = '';
    $num = 0;
    if ($hesk_settings['attachments']['use'] && isset($results['attachments'][0])) {
        foreach ($results['attachments'] as $k => $v) {
            // Clean attachment names
            $myatt['real_name'] = hesk_cleanFileName($v['orig_name']);
            // Check number of attachments, delete any over max number
            if ($num >= $hesk_settings['attachments']['max_number']) {
                $tmpvar['attachmment_notices'] .= sprintf($hesklang['attnum'], $myatt['real_name']) . "\n";
                continue;
            }
            // Check file extension
            $ext = strtolower(strrchr($myatt['real_name'], "."));
            if (!in_array($ext, $hesk_settings['attachments']['allowed_types'])) {
                $tmpvar['attachmment_notices'] .= sprintf($hesklang['atttyp'], $myatt['real_name']) . "\n";
                continue;
            }
            // Check file size
            $myatt['size'] = $v['size'];
            if ($myatt['size'] > $hesk_settings['attachments']['max_size']) {
                $tmpvar['attachmment_notices'] .= sprintf($hesklang['attsiz'], $myatt['real_name']) . "\n";
                continue;
            }
            // Generate a random file name
            $useChars = 'AEUYBDGHJLMNPQRSTVWXZ123456789';
            $tmp = $useChars[mt_rand(0, 29)];
            for ($j = 1; $j < 10; $j++) {
                $tmp .= $useChars[mt_rand(0, 29)];
            }
            $myatt['saved_name'] = substr($tmpvar['trackid'] . '_' . md5($tmp . $myatt['real_name']), 0, 200) . $ext;
            // Rename the temporary file
            rename($v['stored_name'], HESK_PATH . $hesk_settings['attach_dir'] . '/' . $myatt['saved_name']);
            // Insert into database
            hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('" . hesk_dbEscape($tmpvar['trackid']) . "','" . hesk_dbEscape($myatt['saved_name']) . "','" . hesk_dbEscape($myatt['real_name']) . "','" . intval($myatt['size']) . "')");
            $tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] . ',';
            $num++;
        }
        if (strlen($tmpvar['attachmment_notices'])) {
            $tmpvar['message'] .= "<br /><br />" . hesk_input($hesklang['attrem'], '', '', 1) . "<br />" . nl2br(hesk_input($tmpvar['attachmment_notices'], '', '', 1));
        }
    }
    // Delete the temporary files
    deleteAll($results['tempdir']);
    // If this is a reply add a new reply
    if ($is_reply) {
        // Set last replier name to customer name
        $ticket['lastreplier'] = $tmpvar['name'] == $hesklang['pde'] ? $tmpvar['email'] : $tmpvar['name'];
        // If staff hasn't replied yet, keep ticket status "New", otherwise set it to "Waiting reply from staff"
        $ticket['status'] = $ticket['status'] ? 1 : 0;
        // Update ticket as necessary
        hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `lastchange`=NOW(),`status`='{$ticket['status']}',`replies`=`replies`+1,`lastreplier`='0' WHERE `id`='" . intval($ticket['id']) . "' LIMIT 1");
        // If customer replied, we assume staff replies have been read (no way to be sure if ticket.php hasn't been opened)
        hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` SET `read` = '1' WHERE `replyto` = '" . intval($ticket['id']) . "' AND `staffid` != '0' ");
        // Insert reply into database
        hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ('" . intval($ticket['id']) . "','" . hesk_dbEscape($ticket['lastreplier']) . "','" . hesk_dbEscape($tmpvar['message']) . "',NOW(),'" . hesk_dbEscape($tmpvar['attachments']) . "')");
        // --> Prepare reply message
        // 1. Generate the array with ticket info that can be used in emails
        $info = array('email' => $ticket['email'], 'category' => $ticket['category'], 'priority' => $ticket['priority'], 'owner' => $ticket['owner'], 'trackid' => $ticket['trackid'], 'status' => $ticket['status'], 'name' => $ticket['name'], 'lastreplier' => $ticket['lastreplier'], 'subject' => $ticket['subject'], 'message' => stripslashes($tmpvar['message']), 'attachments' => $tmpvar['attachments'], 'dt' => hesk_date($ticket['dt'], true), 'lastchange' => hesk_date($ticket['lastchange'], true), 'id' => $ticket['id']);
        // 2. Add custom fields to the array
        foreach ($hesk_settings['custom_fields'] as $k => $v) {
            $info[$k] = $v['use'] ? $ticket[$k] : '';
        }
        // 3. Make sure all values are properly formatted for email
        $ticket = hesk_ticketToPlain($info, 1, 0);
        // --> Process custom fields before sending
        foreach ($hesk_settings['custom_fields'] as $k => $v) {
            $ticket[$k] = $v['use'] ? hesk_msgToPlain($ticket[$k], 1) : '';
        }
        // --> If ticket is assigned just notify the owner
        if ($ticket['owner']) {
            hesk_notifyAssignedStaff(false, 'new_reply_by_customer', 'notify_reply_my');
        } else {
            hesk_notifyStaff('new_reply_by_customer', "`notify_reply_unassigned`='1'");
        }
        return $ticket['trackid'];
    }
    // END REPLY
    // Not a reply, but a new ticket. Add it to the database
    $tmpvar['category'] = $set_category;
    $tmpvar['priority'] = $set_priority < 0 ? hesk_getCategoryPriority($tmpvar['category']) : $set_priority;
    $_SERVER['REMOTE_ADDR'] = $hesklang['unknown'];
    // Auto assign tickets if aplicable
    $tmpvar['owner'] = 0;
    $tmpvar['history'] = $pop3 ? sprintf($hesklang['thist16'], hesk_date()) : sprintf($hesklang['thist11'], hesk_date());
    $tmpvar['openedby'] = $pop3 ? -2 : -1;
    $autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
    #print_r($autoassign_owner);
    if ($autoassign_owner) {
        $tmpvar['owner'] = $autoassign_owner['id'];
        $tmpvar['history'] .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
    }
    // Custom fields will be empty as there is no reliable way of detecting them
    foreach ($hesk_settings['custom_fields'] as $k => $v) {
        $tmpvar[$k] = '';
    }
    // Insert ticket to database
    $ticket = hesk_newTicket($tmpvar);
    // Notify the customer
    if ($hesk_settings['notify_new']) {
        $possible_SPAM = false;
        // Do we need to check subject for SPAM tags?
        if ($hesk_settings['notify_skip_spam']) {
            foreach ($hesk_settings['notify_spam_tags'] as $tag) {
                if (strpos($tmpvar['subject'], $tag) !== false) {
                    $possible_SPAM = true;
                    break;
                }
            }
        }
        // SPAM tags not found or not checked, send email
        if ($possible_SPAM === false) {
            hesk_notifyCustomer();
        }
    }
    // Need to notify staff?
    // --> From autoassign?
    if ($tmpvar['owner'] && $autoassign_owner['notify_assigned']) {
        hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
    } elseif (!$tmpvar['owner']) {
        hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ");
    }
    return $ticket['trackid'];
}
Ejemplo n.º 6
0
function mail_send()
{
    global $hesk_settings, $hesklang;
    /* A security check */
    hesk_token_check('POST');
    $hesk_error_buffer = '';
    /* Recipient */
    $_SESSION['mail']['to'] = intval(hesk_POST('to'));
    /* Valid recipient? */
    if (empty($_SESSION['mail']['to'])) {
        $hesk_error_buffer .= '<li>' . $hesklang['m_rec'] . '</li>';
    } elseif ($_SESSION['mail']['to'] == $_SESSION['id']) {
        $hesk_error_buffer .= '<li>' . $hesklang['m_inr'] . '</li>';
    } else {
        $res = hesk_dbQuery("SELECT `name`,`email`,`notify_pm` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . intval($_SESSION['mail']['to']) . "' LIMIT 1");
        $num = hesk_dbNumRows($res);
        if (!$num) {
            $hesk_error_buffer .= '<li>' . $hesklang['m_inr'] . '</li>';
        } else {
            $pm_recipient = hesk_dbFetchAssoc($res);
        }
    }
    /* Subject */
    $_SESSION['mail']['subject'] = hesk_input(hesk_POST('subject')) or $hesk_error_buffer .= '<li>' . $hesklang['m_esu'] . '</li>';
    /* Message */
    $_SESSION['mail']['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer .= '<li>' . $hesklang['enter_message'] . '</li>';
    /* Any errors? */
    if (strlen($hesk_error_buffer)) {
        $_SESSION['hide']['list'] = 1;
        $hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
        hesk_process_messages($hesk_error_buffer, 'NOREDIRECT');
    } else {
        $_SESSION['mail']['message'] = hesk_makeURL($_SESSION['mail']['message']);
        $_SESSION['mail']['message'] = nl2br($_SESSION['mail']['message']);
        hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mail` (`from`,`to`,`subject`,`message`,`dt`,`read`) VALUES ('" . intval($_SESSION['id']) . "','" . intval($_SESSION['mail']['to']) . "','" . hesk_dbEscape($_SESSION['mail']['subject']) . "','" . hesk_dbEscape($_SESSION['mail']['message']) . "',NOW(),'0')");
        /* Notify receiver via e-mail? */
        if (isset($pm_recipient) && $pm_recipient['notify_pm']) {
            $pm_id = hesk_dbInsertID();
            $pm = array('name' => hesk_msgToPlain(addslashes($_SESSION['name']), 1, 1), 'subject' => hesk_msgToPlain($_SESSION['mail']['subject'], 1, 1), 'message' => hesk_msgToPlain($_SESSION['mail']['message'], 1, 1), 'id' => $pm_id);
            /* Format email subject and message for recipient */
            $subject = hesk_getEmailSubject('new_pm', $pm, 0);
            $message = hesk_getEmailMessage('new_pm', $pm, 1, 0);
            /* Send e-mail */
            hesk_mail($pm_recipient['email'], $subject, $message);
        }
        unset($_SESSION['mail']);
        hesk_process_messages($hesklang['m_pms'], './mail.php', 'SUCCESS');
    }
}
function edit_article()
{
    global $hesk_settings, $hesklang, $listBox;
    $hesk_error_buffer = array();
    $id = intval(hesk_GET('id')) or hesk_process_messages($hesklang['kb_art_id'], './manage_knowledgebase.php');
    /* Get article details */
    $result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `id`='" . intval($id) . "' LIMIT 1");
    if (hesk_dbNumRows($result) != 1) {
        hesk_process_messages($hesklang['kb_art_id'], './manage_knowledgebase.php');
    }
    $article = hesk_dbFetchAssoc($result);
    if ($hesk_settings['kb_wysiwyg'] || $article['html']) {
        $article['content'] = hesk_htmlspecialchars($article['content']);
    } else {
        $article['content'] = hesk_msgToPlain($article['content']);
    }
    $catid = $article['catid'];
    if (isset($_SESSION['edit_article'])) {
        $_SESSION['edit_article'] = hesk_stripArray($_SESSION['edit_article']);
        $article['type'] = $_SESSION['edit_article']['type'];
        $article['html'] = $_SESSION['edit_article']['html'];
        $article['subject'] = $_SESSION['edit_article']['subject'];
        $article['content'] = $_SESSION['edit_article']['content'];
        $article['keywords'] = $_SESSION['edit_article']['keywords'];
        $article['catid'] = $_SESSION['edit_article']['catid'];
        $article['sticky'] = $_SESSION['edit_article']['sticky'];
    }
    /* Get categories */
    $result = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'kb_categories` ORDER BY `parent` ASC, `cat_order` ASC');
    $kb_cat = array();
    while ($cat = hesk_dbFetchAssoc($result)) {
        $kb_cat[] = $cat;
        if ($cat['id'] == $article['catid']) {
            $this_cat = $cat;
            $this_cat['parent'] = $article['catid'];
        }
    }
    /* Translate main category "Knowledgebase" if needed */
    $kb_cat[0]['name'] = $hesklang['kb_text'];
    require HESK_PATH . 'inc/treemenu/TreeMenu.php';
    $icon = HESK_PATH . 'img/folder.gif';
    $expandedIcon = HESK_PATH . 'img/folder-expanded.gif';
    $menu = new HTML_TreeMenu();
    $thislevel = array('0');
    $nextlevel = array();
    $i = 1;
    $j = 1;
    while (count($kb_cat) > 0) {
        foreach ($kb_cat as $k => $cat) {
            if (in_array($cat['parent'], $thislevel)) {
                $up = $cat['parent'];
                $my = $cat['id'];
                $type = $cat['type'] ? '*' : '';
                $text_short = $cat['name'] . $type . ' (' . $cat['articles'] . ', ' . $cat['articles_private'] . ', ' . $cat['articles_draft'] . ')';
                if (isset($node[$up])) {
                    $node[$my] =& $node[$up]->addItem(new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option' . $j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true)));
                } else {
                    $node[$my] = new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option' . $j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true));
                }
                $nextlevel[] = $cat['id'];
                $j++;
                unset($kb_cat[$k]);
            }
        }
        $thislevel = $nextlevel;
        $nextlevel = array();
        /* Break after 20 recursions to avoid hang-ups in case of any problems */
        if ($i > 20) {
            break;
        }
        $i++;
    }
    $menu->addItem($node[1]);
    // Create the presentation class
    $listBox =& ref_new(new HTML_TreeMenu_Listbox($menu));
    /* Print header */
    require_once HESK_PATH . 'inc/header.inc.php';
    /* Print main manage users page */
    require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
    ?>

	 <div class="container new-manage-kb-title"><a href="manage_knowledgebase.php" class="smaller"><b><?php 
    echo $hesklang['kb'];
    ?>
</a></b> &gt;
    <a href="manage_knowledgebase.php?a=manage_cat&amp;catid=<?php 
    echo $catid;
    ?>
" class="smaller"><?php 
    echo $hesklang['kb_cat_man'];
    ?>
</a> &gt; <?php 
    echo $hesklang['kb_art_edit'];
    ?>
</div>

	<?php 
    /* This will handle error, success and notice messages */
    hesk_handle_messages();
    ?>
	
<div>
	<?php 
    echo '<div class="container kb_art_edit_title">' . $hesklang['kb_art_edit'] . '</div>';
    ?>

        <?php 
    if ($hesk_settings['kb_wysiwyg']) {
        ?>
			<script type="text/javascript">
			tinyMCE.init({
				mode : "exact",
				elements : "content",
				theme : "advanced",
                convert_urls : false,
                gecko_spellcheck: true,

				theme_advanced_buttons1 : "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
				theme_advanced_buttons2 : "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup,code",
				theme_advanced_buttons3 : "",

				theme_advanced_toolbar_location : "top",
				theme_advanced_toolbar_align : "left",
				theme_advanced_statusbar_location : "bottom",
				theme_advanced_resizing : true
			});
			</script>
	        <?php 
    }
    ?>
	<div class="container kb_art_edit_title_form">
	<br/>
	<form action="manage_knowledgebase.php" method="post" name="form1" enctype="multipart/form-data">
		<div class="form-inline">
			<span class="col-sm-2"><b><?php 
    echo $hesklang['kb_cat'];
    ?>
:</b></span>
			<span><select name="catid"><?php 
    $listBox->printMenu();
    ?>
</select></span>
		</div>
		<br/>
		<div class="form-inline">
			<span class="col-sm-2"><b><?php 
    echo $hesklang['kb_type'];
    ?>
:</b></span>
			<div class="form-group">
				<label><input type="radio" name="type" value="0" <?php 
    if ($article['type'] == 0) {
        echo 'checked="checked"';
    }
    ?>
 /> <b><i><?php 
    echo $hesklang['kb_published'];
    ?>
</i></b></label><br />
				<span><?php 
    echo $hesklang['kb_published2'];
    ?>
</span><br />
				<br/>
				<label><input type="radio" name="type" value="1" <?php 
    if ($article['type'] == 1) {
        echo 'checked="checked"';
    }
    ?>
 /> <b><i><?php 
    echo $hesklang['kb_private'];
    ?>
</i></b></label><br />
				<span><?php 
    echo $hesklang['kb_private2'];
    ?>
</span><br />
				<br/>
				<label><input type="radio" name="type" value="2" <?php 
    if ($article['type'] == 2) {
        echo 'checked="checked"';
    }
    ?>
 /> <b><i><?php 
    echo $hesklang['kb_draft'];
    ?>
</i></b></label><br />
				<span><?php 
    echo $hesklang['kb_draft2'];
    ?>
</span>
			</div>
		</div>
		<br/>
		<div class="form-inline">
			<span class="col-sm-2"><b><?php 
    echo $hesklang['kb_subject'];
    ?>
:</b></span>
			<span><input class="form-control" type="text" name="subject" size="70" maxlength="255" value="<?php 
    echo $article['subject'];
    ?>
" /></span>
		</div>
		<br/>
		<div class="form-inline">
			<span class="col-sm-2"><b><?php 
    echo $hesklang['opt'];
    ?>
:</b></span>
			<div class="form-group">
				<label><input type="checkbox" name="sticky" value="Y" <?php 
    if ($article['sticky']) {
        echo 'checked="checked"';
    }
    ?>
 /> <i><?php 
    echo $hesklang['sticky'];
    ?>
</i></label> [<a href="javascript:void(0)" onclick="javascript:alert('<?php 
    echo hesk_makeJsString($hesklang['saa']);
    ?>
')"><b>?</b></a>]<br />
				<label><input type="checkbox" name="resetviews" value="Y" <?php 
    if (isset($_SESSION['edit_article']['resetviews']) && $_SESSION['edit_article']['resetviews'] == 'Y') {
        echo 'checked="checked"';
    }
    ?>
 /> <i><?php 
    echo $hesklang['rv'];
    ?>
</i></label><br />
				<label><input type="checkbox" name="resetvotes" value="Y" <?php 
    if (isset($_SESSION['edit_article']['resetvotes']) && $_SESSION['edit_article']['resetvotes'] == 'Y') {
        echo 'checked="checked"';
    }
    ?>
 /> <i><?php 
    echo $hesklang['rr'];
    ?>
</i></label>
			</div>
		</div>
		<br/>
		<div class="form-inline">
			<?php 
    $displayType = $hesk_settings['kb_wysiwyg'] ? 'none' : 'block';
    $displayWarn = $article['html'] ? 'block' : 'none';
    ?>
			<span class="col-sm-2"><b><?php 
    echo $hesklang['kb_content'];
    ?>
:</b></span>
			<span id="contentType" style="display:<?php 
    echo $displayType;
    ?>
">
				<label><input type="radio" name="html" value="0" <?php 
    if (!$article['html']) {
        echo 'checked="checked"';
    }
    ?>
 onclick="javascript:document.getElementById('kblinks').style.display = 'none'" /> <?php 
    echo $hesklang['kb_dhtml'];
    ?>
</label><br />
				<label><input type="radio" name="html" value="1" <?php 
    if ($article['html']) {
        echo 'checked="checked"';
    }
    ?>
 onclick="javascript:document.getElementById('kblinks').style.display = 'block'" /> <?php 
    echo $hesklang['kb_ehtml'];
    ?>
</label>
				<span id="kblinks" style="display:<?php 
    echo $displayWarn;
    ?>
"><i><?php 
    echo $hesklang['kb_links'];
    ?>
</i></span>
			</span>
			<textarea name="content" rows="25" cols="70" id="content" style="width:48.9%; height:300px"><?php 
    echo $article['content'];
    ?>
</textarea>
		</div>
		<br/>
		<div class="form-inline">
			<span class="col-sm-2"><?php 
    echo $hesklang['kw'];
    ?>
:</b></span>
			<div class="form-group textarea-kw">
				<span><textarea class="form-control" name="keywords" rows="3" cols="70" id="keywords"><?php 
    echo $article['keywords'];
    ?>
</textarea></span><br/>
				<span><?php 
    echo $hesklang['kw1'];
    ?>
</span>
			</div>
		</div>
		<br/>
		<div class="form-inline">
			<span class="col-sm-2"><b><?php 
    echo $hesklang['attachments'];
    ?>
</b></span>
			<div class="form-group">
			<?php 
    if (!empty($article['attachments'])) {
        $att = explode(',', substr($article['attachments'], 0, -1));
        foreach ($att as $myatt) {
            list($att_id, $att_name) = explode('#', $myatt);
            $tmp = 'White';
            $style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
            echo '<a href="manage_knowledgebase.php?a=remove_kb_att&amp;id=' . $id . '&amp;kb_att=' . $att_id . '&amp;token=' . hesk_token_echo(0) . '" onclick="return hesk_confirmExecute(\'' . hesk_makeJsString($hesklang['delatt']) . '\');"><img src="../img/delete.png" width="16" height="16" alt="' . $hesklang['dela'] . '" title="' . $hesklang['dela'] . '" ' . $style . ' /></a> ';
            echo '<a href="../download_attachment.php?kb_att=' . $att_id . '"><img src="../img/clip.png" width="16" height="16" alt="' . $hesklang['dnl'] . ' ' . $att_name . '" title="' . $hesklang['dnl'] . ' ' . $att_name . '" ' . $style . ' /></a> ';
            echo '<a href="../download_attachment.php?kb_att=' . $att_id . '">' . $att_name . '</a><br />';
        }
        echo '<br />';
    }
    ?>
			
				<div id="chooseFile-addReply"><input type="file" name="attachment[1]" size="50" /></div>
				<div id="chooseFile-addReply"><input type="file" name="attachment[2]" size="50" /></div>
				<div id="chooseFile-addReply"><input type="file" name="attachment[3]" size="50" /></div>
				<span>(<a href="Javascript:void(0)" onclick="Javascript:hesk_window('../file_limits.php',250,500);return false;"><?php 
    echo $hesklang['ful'];
    ?>
</a>)</span>
			</div>
		</div>
		<br/>
		<div class="container">
			<input type="hidden" name="a" value="save_article" />
			<input type="hidden" name="id" value="<?php 
    echo $id;
    ?>
" />
			<input type="hidden" name="old_type" value="<?php 
    echo $article['type'];
    ?>
" />
			<input type="hidden" name="old_catid" value="<?php 
    echo $catid;
    ?>
" />
			<input type="hidden" name="token" value="<?php 
    hesk_token_echo();
    ?>
" />
			<input type="submit" value="<?php 
    echo $hesklang['kb_save'];
    ?>
" class="btn btn-default save-article-btn" />
			<a href="manage_knowledgebase.php?a=manage_cat&amp;catid=<?php 
    echo $catid;
    ?>
"><input type="submit" value="<?php 
    echo $hesklang['cancel'];
    ?>
" class="btn btn-default cancel-article-btn" /></a>
		</div>
	</form>
	<br/>
	</div>	
</div>
	
    <div class="container revision-history-title"><?php 
    echo $hesklang['revhist'];
    ?>
</div>
	<div class="revision-history">
		<br/>
		<ul><?php 
    echo $article['history'];
    ?>
</ul>
		<br/>
	</div>

	<?php 
    /* Clean unneeded session variables */
    hesk_cleanSessionVars('edit_article');
    require_once HESK_PATH . 'inc/footer.inc.php';
    exit;
}
Ejemplo n.º 8
0
function hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message, $isForHtml = 0)
{
    global $hesk_settings, $hesklang, $modsForHesk_settings;
    /* Return just the message without any processing? */
    if ($just_message) {
        return $msg;
    }
    // Convert any entities in site title to plain text
    $hesk_settings['site_title'] = hesk_msgToPlain($hesk_settings['site_title'], 1);
    /* If it's not a ticket-related mail (like "a new PM") just process quickly */
    if (!$is_ticket) {
        $trackingURL = $hesk_settings['hesk_url'] . '/' . $hesk_settings['admin_dir'] . '/mail.php?a=read&id=' . intval($ticket['id']);
        $msg = str_replace('%%NAME%%', $ticket['name'], $msg);
        $msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
        $msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
        $msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
        $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
        if (isset($ticket['message'])) {
            if ($isForHtml) {
                $htmlMessage = nl2br($ticket['message']);
                return str_replace('%%MESSAGE%%', $htmlMessage, $msg);
            }
            return str_replace('%%MESSAGE%%', $ticket['message'], $msg);
        } else {
            return $msg;
        }
    }
    // Is email required to view ticket (for customers only)?
    $hesk_settings['e_param'] = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($ticket['email']) : '';
    /* Generate the ticket URLs */
    $trackingURL = $hesk_settings['hesk_url'];
    $trackingURL .= $is_admin ? '/' . $hesk_settings['admin_dir'] . '/admin_ticket.php' : '/ticket.php';
    $trackingURL .= '?track=' . $ticket['trackid'] . ($is_admin ? '' : $hesk_settings['e_param']) . '&Refresh=' . rand(10000, 99999);
    /* Set category title */
    $ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1);
    /* Set priority title */
    switch ($ticket['priority']) {
        case 0:
            $ticket['priority'] = $hesklang['critical'];
            break;
        case 1:
            $ticket['priority'] = $hesklang['high'];
            break;
        case 2:
            $ticket['priority'] = $hesklang['medium'];
            break;
        default:
            $ticket['priority'] = $hesklang['low'];
    }
    /* Get owner name */
    $ticket['owner'] = hesk_msgToPlain(hesk_getOwnerName($ticket['owner']), 1);
    /* Set status */
    $statusRs = hesk_dbQuery("SELECT `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . $ticket['status']);
    $row = hesk_dbFetchAssoc($statusRs);
    $ticket['status'] = $hesklang[$row['Key']];
    /* Replace all special tags */
    $msg = str_replace('%%NAME%%', $ticket['name'], $msg);
    $msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
    $msg = str_replace('%%TRACK_ID%%', $ticket['trackid'], $msg);
    $msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
    $msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
    $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
    $msg = str_replace('%%CATEGORY%%', $ticket['category'], $msg);
    $msg = str_replace('%%PRIORITY%%', $ticket['priority'], $msg);
    $msg = str_replace('%%OWNER%%', $ticket['owner'], $msg);
    $msg = str_replace('%%STATUS%%', $ticket['status'], $msg);
    $msg = str_replace('%%EMAIL%%', $ticket['email'], $msg);
    $msg = str_replace('%%CREATED%%', $ticket['dt'], $msg);
    $msg = str_replace('%%UPDATED%%', $ticket['lastchange'], $msg);
    $msg = str_replace('%%ID%%', $ticket['id'], $msg);
    /* All custom fields */
    foreach ($hesk_settings['custom_fields'] as $k => $v) {
        if ($v['use']) {
            if ($v['type'] == 'checkbox') {
                $ticket[$k] = str_replace("<br />", "\n", $ticket[$k]);
            }
            $msg = str_replace('%%' . strtoupper($k) . '%%', stripslashes($ticket[$k]), $msg);
        } else {
            $msg = str_replace('%%' . strtoupper($k) . '%%', '', $msg);
        }
    }
    // Is message tag in email template?
    if (strpos($msg, '%%MESSAGE%%') !== false) {
        // Replace message
        if ($isForHtml) {
            $htmlMessage = nl2br($ticket['message']);
            $msg = str_replace('%%MESSAGE%%', $htmlMessage, $msg);
        } else {
            $msg = str_replace('%%MESSAGE%%', $ticket['message'], $msg);
        }
        // Add direct links to any attachments at the bottom of the email message OR add them as attachments, depending on the settings
        // if ($modsForHesk_settings['attachments'] == 'inline' (other is 'attachment') {...}
        if ($hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
            if (!$modsForHesk_settings['attachments']) {
                if ($isForHtml) {
                    $msg .= "<br><br><br>" . $hesklang['fatt'];
                } else {
                    $msg .= "\n\n\n" . $hesklang['fatt'];
                }
                $att = explode(',', substr($ticket['attachments'], 0, -1));
                foreach ($att as $myatt) {
                    list($att_id, $att_name, $saved_name) = explode('#', $myatt);
                    if ($isForHtml) {
                        $msg .= "<br><br>" . $att_name . "<br>";
                    } else {
                        $msg .= "\n\n" . $att_name . "\n";
                    }
                    $msg .= $hesk_settings['hesk_url'] . '/download_attachment.php?att_id=' . $att_id . '&track=' . $ticket['trackid'] . $hesk_settings['e_param'];
                }
            }
            // If attachments setting is set to 1, we'll add the attachments separately later; otherwise we'll duplicate the number of attachments.
        }
        // For customer notifications: if we allow email piping/pop 3 fetching and
        // stripping quoted replies add an "reply above this line" tag
        if (!$is_admin && ($hesk_settings['email_piping'] || $hesk_settings['pop3']) && $hesk_settings['strip_quoted']) {
            $msg = $hesklang['EMAIL_HR'] . "\n\n" . $msg;
        }
    }
    return $msg;
}
Ejemplo n.º 9
0
if (isset($_POST['save'])) {
    // A security check
    hesk_token_check('POST');
    // Get message
    $tmpvar['message'] = nl2br(hesk_makeURL(hesk_input(hesk_POST('message'))));
    // If we have message or attachments do the update
    if (strlen($tmpvar['message']) || strlen($note['attachments'])) {
        hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` SET `message`='" . hesk_dbEscape($tmpvar['message']) . "' WHERE `id`={$noteID}");
        hesk_process_messages($hesklang['ednote2'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
    } else {
        hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` WHERE `id`={$noteID}");
        header('Location: admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999));
        exit;
    }
}
$note['message'] = hesk_msgToPlain($note['message'], 0, 0);
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print admin navigation */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>

<!--
</td>
</tr>-->

<!-- start in this page end somewhere...
<tr>
<td>
-->
Ejemplo n.º 10
0
function forgot_tid()
{
    global $hesk_settings, $hesklang;
    require HESK_PATH . 'inc/email_functions.inc.php';
    $email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
    /* Prepare ticket statuses */
    $my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']);
    /* Get ticket(s) from database */
    hesk_load_database_functions();
    hesk_dbConnect();
    // Get tickets from the database
    $res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
    $num = hesk_dbNumRows($res);
    if ($num < 1) {
        if ($hesk_settings['open_only']) {
            hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
        } else {
            hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
        }
    }
    $tid_list = '';
    $name = '';
    $email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
    while ($my_ticket = hesk_dbFetchAssoc($res)) {
        $name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
        $tid_list .= "\r\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\r\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\r\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\r\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\r\n";
    }
    /* Get e-mail message for customer */
    $msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
    $msg = str_replace('%%NAME%%', $name, $msg);
    $msg = str_replace('%%NUM%%', $num, $msg);
    $msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
    $msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
    $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
    $subject = hesk_getEmailSubject('forgot_ticket_id');
    /* Send e-mail */
    hesk_mail($email, $subject, $msg);
    /* Show success message */
    $tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
    $tmp .= '<br />&nbsp;<br />' . $hesklang['tid_sent2'] . '.';
    $tmp .= '<br />&nbsp;<br />' . $hesklang['check_spambox'];
    hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
    exit;
    /* Print header */
    $hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
    require_once HESK_PATH . 'inc/header.inc.php';
    ?>

<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php 
    hesk_showTopBar($hesklang['tid_sent']);
    ?>
</td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>

<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php 
    echo $hesk_settings['site_url'];
    ?>
" class="smaller"><?php 
    echo $hesk_settings['site_title'];
    ?>
</a> &gt;
<a href="<?php 
    echo $hesk_settings['hesk_url'];
    ?>
" class="smaller"><?php 
    echo $hesk_settings['hesk_title'];
    ?>
</a>
&gt; <?php 
    echo $hesklang['tid_sent'];
    ?>
</span></td>
</tr>
</table>

</td>
</tr>
<tr>
<td>

<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
	<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
	<td class="roundcornerstop"></td>
	<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
	<td class="roundcornersleft">&nbsp;</td>
	<td>

	<p>&nbsp;</p>
	<p align="center"><?php 
    echo $hesklang['tid_sent2'];
    ?>
</p>
	<p align="center"><b><?php 
    echo $hesklang['check_spambox'];
    ?>
</b></p>
	<p>&nbsp;</p>
	<p align="center"><a href="<?php 
    echo $hesk_settings['hesk_url'];
    ?>
"><?php 
    echo $hesk_settings['hesk_title'];
    ?>
</a></p>
	<p>&nbsp;</p>

	</td>
	<td class="roundcornersright">&nbsp;</td>
</tr>
<tr>
	<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
	<td class="roundcornersbottom"></td>
	<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>

	<?php 
}
Ejemplo n.º 11
0
function hesk_ticketToPlain($ticket, $specialchars = 0, $strip = 1)
{
    if (is_array($ticket)) {
        foreach ($ticket as $key => $value) {
            $ticket[$key] = is_array($ticket[$key]) ? hesk_ticketToPlain($value, $specialchars, $strip) : hesk_msgToPlain($value, $specialchars, $strip);
        }
        return $ticket;
    } else {
        return hesk_msgToPlain($ticket, $specialchars, $strip);
    }
}
Ejemplo n.º 12
0
function hesk_getEmailMessage($eml_file, $ticket, $is_admin = 0, $is_ticket = 1, $just_message = 0)
{
    global $hesk_settings, $hesklang;
    // Demo mode
    if (defined('HESK_DEMO')) {
        return '';
    }
    /* Get list of valid emails */
    $valid_emails = hesk_validEmails();
    /* Verify this is a valid email include */
    if (!isset($valid_emails[$eml_file])) {
        hesk_error($hesklang['inve']);
    }
    /* Get email template */
    $eml_file = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/' . $eml_file . '.txt';
    if (file_exists(HESK_PATH . $eml_file)) {
        $msg = file_get_contents(HESK_PATH . $eml_file);
    } else {
        hesk_error($hesklang['emfm'] . ': ' . $eml_file);
    }
    /* Return just the message without any processing? */
    if ($just_message) {
        return $msg;
    }
    // Convert any entities in site title to plain text
    $hesk_settings['site_title'] = hesk_msgToPlain($hesk_settings['site_title'], 1);
    /* If it's not a ticket-related mail (like "a new PM") just process quickly */
    if (!$is_ticket) {
        $trackingURL = $hesk_settings['hesk_url'] . '/' . $hesk_settings['admin_dir'] . '/mail.php?a=read&id=' . intval($ticket['id']);
        $msg = str_replace('%%NAME%%', $ticket['name'], $msg);
        $msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
        $msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
        $msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
        $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
        if (isset($ticket['message'])) {
            return str_replace('%%MESSAGE%%', $ticket['message'], $msg);
        } else {
            return $msg;
        }
    }
    // Is email required to view ticket (for customers only)?
    $hesk_settings['e_param'] = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($ticket['email']) : '';
    /* Generate the ticket URLs */
    $trackingURL = $hesk_settings['hesk_url'];
    $trackingURL .= $is_admin ? '/' . $hesk_settings['admin_dir'] . '/admin_ticket.php' : '/ticket.php';
    $trackingURL .= '?track=' . $ticket['trackid'] . ($is_admin ? '' : $hesk_settings['e_param']) . '&Refresh=' . rand(10000, 99999);
    /* Set category title */
    $ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1);
    /* Set priority title */
    switch ($ticket['priority']) {
        case 0:
            $ticket['priority'] = $hesklang['critical'];
            break;
        case 1:
            $ticket['priority'] = $hesklang['high'];
            break;
        case 2:
            $ticket['priority'] = $hesklang['medium'];
            break;
        default:
            $ticket['priority'] = $hesklang['low'];
    }
    /* Get owner name */
    $ticket['owner'] = hesk_msgToPlain(hesk_getOwnerName($ticket['owner']), 1);
    /* Set status */
    switch ($ticket['status']) {
        case 1:
            $ticket['status'] = $hesklang['wait_reply'];
            break;
        case 2:
            $ticket['status'] = $hesklang['replied'];
            break;
        case 3:
            $ticket['status'] = $hesklang['closed'];
            break;
        case 4:
            $ticket['status'] = $hesklang['in_progress'];
            break;
        case 5:
            $ticket['status'] = $hesklang['on_hold'];
            break;
        default:
            $ticket['status'] = $hesklang['open'];
    }
    /* Replace all special tags */
    $msg = str_replace('%%NAME%%', $ticket['name'], $msg);
    $msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
    $msg = str_replace('%%TRACK_ID%%', $ticket['trackid'], $msg);
    $msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
    $msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
    $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
    $msg = str_replace('%%CATEGORY%%', $ticket['category'], $msg);
    $msg = str_replace('%%PRIORITY%%', $ticket['priority'], $msg);
    $msg = str_replace('%%OWNER%%', $ticket['owner'], $msg);
    $msg = str_replace('%%STATUS%%', $ticket['status'], $msg);
    $msg = str_replace('%%EMAIL%%', $ticket['email'], $msg);
    $msg = str_replace('%%CREATED%%', $ticket['dt'], $msg);
    $msg = str_replace('%%UPDATED%%', $ticket['lastchange'], $msg);
    $msg = str_replace('%%ID%%', $ticket['id'], $msg);
    /* All custom fields */
    foreach ($hesk_settings['custom_fields'] as $k => $v) {
        if ($v['use']) {
            if ($v['type'] == 'checkbox') {
                $ticket[$k] = str_replace("<br />", "\n", $ticket[$k]);
            }
            $msg = str_replace('%%' . strtoupper($k) . '%%', stripslashes($ticket[$k]), $msg);
        } else {
            $msg = str_replace('%%' . strtoupper($k) . '%%', '', $msg);
        }
    }
    // Is message tag in email template?
    if (strpos($msg, '%%MESSAGE%%') !== false) {
        // Replace message
        $msg = str_replace('%%MESSAGE%%', $ticket['message'], $msg);
        // Add direct links to any attachments at the bottom of the email message
        if ($hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
            $msg .= "\n\n\n" . $hesklang['fatt'];
            $att = explode(',', substr($ticket['attachments'], 0, -1));
            foreach ($att as $myatt) {
                list($att_id, $att_name) = explode('#', $myatt);
                $msg .= "\n\n" . $att_name . "\n" . $hesk_settings['hesk_url'] . '/download_attachment.php?att_id=' . $att_id . '&track=' . $ticket['trackid'] . $hesk_settings['e_param'];
            }
        }
        // For customer notifications: if we allow email piping/pop 3 fetching and
        // stripping quoted replies add an "reply above this line" tag
        if (!$is_admin && ($hesk_settings['email_piping'] || $hesk_settings['pop3']) && $hesk_settings['strip_quoted']) {
            $msg = $hesklang['EMAIL_HR'] . "\n\n" . $msg;
        }
    }
    return $msg;
}
Ejemplo n.º 13
0
function processEmail($msg, $name, $num, $tid_list)
{
    global $hesk_settings;
    $msg = str_replace('%%NAME%%', $name, $msg);
    $msg = str_replace('%%NUM%%', $num, $msg);
    $msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
    $msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
    $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
    return $msg;
}