$case_id = get_case_id($operator_id);
$fname = get_respondent_variable("firstName", $respondent_id);
$lname = get_respondent_variable("lastName", $respondent_id);
print "<h4>" . T_("Name") . ": {$fname} {$lname}</h4>";
$appointment = is_on_appointment($ca);
$call_id = get_call($operator_id);
$sql = "SELECT o.tryanother, o.require_note\r\n\t\tFROM `call` as c, `outcome` as o\r\n\t\tWHERE c.call_attempt_id = '{$ca}'\r\n\t\tAND c.outcome_id = o.outcome_id\r\n\t\tORDER BY call_id DESC\r\n\t\tLIMIT 1";
$rst = $db->GetRow($sql);
if (empty($rst) || $rst['tryanother'] == 1) {
if (isset($_POST['contactphone'])) {
$pcontact_phone_id = intval($_POST['contactphone']);
//If an outcome already assigned, end the current call and start the enxt one to pcontact_phone_id
//Otherwise bring up the assign outcome window
if (!$call_id) {
$call_id = get_call($operator_id, $respondent_id, $pcontact_phone_id, true);
echo "<script type='text/javascript'>openParentObject(\"main-content\",\"" . get_respondentselection_url($operator_id, false) . "\");</script>";
} else {
//bring up assign outcome window
print "<script type='text/javascript'>parent.poptastic('call_interface2.php');</script>";
}
}
if (!$call_id) {
$sql = "SELECT c. *\r\n FROM contact_phone AS c\r\n LEFT JOIN (\r\n SELECT contact_phone.contact_phone_id\r\n FROM contact_phone\r\n LEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )\r\n LEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )\r\n WHERE contact_phone.case_id = '{$case_id}'\r\n AND outcome.tryagain =0\r\n ) AS l ON l.contact_phone_id = c.contact_phone_id\r\n LEFT JOIN\r\n (\r\n SELECT contact_phone_id\r\n FROM `call`\r\n WHERE call_attempt_id = '{$ca}'\r\n AND outcome_id != 18\r\n ) as ca on ca.contact_phone_id = c.contact_phone_id\r\n WHERE c.case_id = '{$case_id}'\r\n AND l.contact_phone_id IS NULL\r\n AND ca.contact_phone_id IS NULL\r\n\t\t\t\torder by c.priority ASC";
$numsa = $db->GetRow($sql);
if (!empty($numsa)) {
if ($appointment) {
//create a call on the appointment number
$sql = "SELECT cp.*\r\n\t\t\t\t\t\tFROM contact_phone as cp, appointment as a\r\n\t\t\t\t\t\tWHERE cp.case_id = '{$case_id}'\r\n\t\t\t\t\t\tAND a.appointment_id = '{$appointment}'\r\n\t\t\t\t\t\tAND a.contact_phone_id = cp.contact_phone_id";
$rs = $db->GetRow($sql);
$contact_phone_id = $rs['contact_phone_id'];
} else {
xhtml_head(T_("Call"), true, array("css/call.css"), array($js), "onload='toggleRec(\"{$newtext}\",\"record.php?start=start\",\"offline\"); openParentObject(\"main-content\",\"" . get_respondentselection_url($operator_id) . "\"); parent.closePopup();'", false, false, false, false);
} else {
//if no outcome selected, just hang up the call
if (is_voip_enabled($operator_id)) {
include "functions/functions.voip.php";
$v = new voip();
$v->connect(VOIP_SERVER);
$v->hangup(get_extension($operator_id));
}
//disable recording
$newtext = T_("Start REC");
$js = "js/window.js";
if (browser_ie()) {
$js = "js/window_ie6.js";
}
xhtml_head(T_("Call"), true, array("css/call.css"), array($js), "onload='toggleRec(\"{$newtext}\",\"record.php?start=start\",\"offline\"); openParentObject(\"main-content\",\"" . get_respondentselection_url($operator_id) . "\"); parent.closePopup();'", false, false, false, false);
}
}
print "<p></p>";
//for XHTML
xhtml_foot();
$db->CompleteTrans();
exit;
}
$call_attempt_id = get_call_attempt($operator_id, false);
$case_id = get_case_id($operator_id);
/**
* Set the state manually if necessary (i.e if VOIP state is playing up)
*/
if (isset($_GET['newstate'])) {
$ns = bigintval($_GET['newstate']);
$sql = "SELECT c. *\r\n\t\t\t\t\t\tFROM contact_phone AS c\r\n\t\t\t\t\t\tLEFT JOIN (\r\n\t\t\t\t\t\t\t\tSELECT contact_phone.contact_phone_id\r\n\t\t\t\t\t\t\t\tFROM contact_phone\r\n\t\t\t\t\t\t\t\tLEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )\r\n\t\t\t\t\t\t\t\tLEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )\r\n\t\t\t\t\t\t\t\tWHERE contact_phone.case_id = '{$case_id}'\r\n\t\t\t\t\t\t\t\tAND outcome.tryagain =0\r\n\t\t\t\t\t\t\t ) AS l ON l.contact_phone_id = c.contact_phone_id\r\n\t\t\t\t\t\tLEFT JOIN\r\n\t\t\t\t\t\t(\r\n\t\t\t\t\t\t SELECT contact_phone_id\r\n\t\t\t\t\t\t FROM `call`\r\n\t\t\t\t\t\t WHERE call_attempt_id = '{$ca}'\r\n\t\t\t\t\t\t AND outcome_id NOT IN (15,18)\r\n\t\t\t\t\t\t) as ca on ca.contact_phone_id = c.contact_phone_id\r\n\t\t\t\t\t\tWHERE c.case_id = '{$case_id}'\r\n\t\t\t\t\t\tAND l.contact_phone_id IS NULL\r\n\t\t\t\t\t\tAND ca.contact_phone_id IS NULL\r\n\t\t\t\t\t\torder by c.priority ASC";
}
$rs = $db->GetRow($sql);
if (!empty($rs)) {
$contact_phone_id = $rs['contact_phone_id'];
if (!isset($rs['respondent_id'])) {
$sql = "SELECT respondent_id\r\n\t\t\t\t\t\t\tFROM respondent\r\n\t\t\t\t\t\t\tWHERE case_id = {$case_id}";
$respondent_id = $db->GetOne($sql);
} else {
$respondent_id = $rs['respondent_id'];
}
$call_id = get_call($operator_id, $respondent_id, $contact_phone_id, true);
}
}
if (!is_respondent_selection($operator_id)) {
$data = get_limesurvey_url($operator_id);
} else {
$data = get_respondentselection_url($operator_id, true, true);
}
//use second interface
xhtml_object($data, "main-content", "embeddedobject content");
?>
</div>
</div>
<?php
xhtml_foot();
//if ($db->HasFailedTrans()){ print "<p>FAILED AT END of index</p>"; exit();}
$db->CompleteTrans();
if (isset($_GET['contact_phone'])) {
include_once "functions/functions.operator.php";
include_once "functions/functions.input.php";
$operator_id = get_operator_id();
$contact_phone_id = bigintval($_GET['contact_phone']);
$call_attempt_id = get_call_attempt($operator_id, false);
$respondent_id = get_respondent_id($call_attempt_id);
$call_id = get_call($operator_id, $respondent_id, $contact_phone_id, true);
if ($call_id) {
if (is_voip_enabled($operator_id)) {
include "functions/functions.voip.php";
$v = new voip();
$v->connect(VOIP_SERVER);
$v->dial(get_extension($operator_id), get_call_number($call_id));
}
header('Location: ' . get_respondentselection_url($operator_id, false));
die;
}
}
$js = array();
if (AUTO_LOGOUT_MINUTES !== false) {
$js = array("include/jquery/jquery-1.4.2.min.js", "js/childnap.js");
}
if (isset($_GET['interface2'])) {
if (browser_ie()) {
$jsw = "js/window_ie6_interface2.js";
} else {
$jsw = "js/window_interface2.js";
}
} else {
if (browser_ie()) {