/**
* Processes submitting of the form which is generated in
* {@link \Mibew\Controller\GroupController::showMembersFormAction()} method.
*
* @param Request $request Incoming request.
* @return string Rendered page content.
* @throws NotFoundException If the operator's group with specified ID is
* not found in the system.
*/
public function submitFormAction(Request $request)
{
csrf_check_token($request);
$operators = get_operators_list();
$group_id = $request->attributes->getInt('group_id');
$group = group_by_id($group_id);
// Check if specified group exists
if (!$group) {
throw new NotFoundException('The group is not found.');
}
// Update members list
$new_members = array();
foreach ($operators as $op) {
if ($request->request->get('op' . $op['operatorid']) == 'on') {
$new_members[] = $op['operatorid'];
}
}
update_group_members($group_id, $new_members);
// Redirect opeartor to group members page.
$parameters = array('group_id' => $group_id, 'stored' => true);
return $this->redirect($this->generateUrl('group_members', $parameters));
}
/**
* Generates list of all operators in the system.
*
* @param Request $request Incoming request.
* @return string Rendered page content.
*/
public function indexAction(Request $request)
{
$operator = $this->getOperator();
$page = array('errors' => $request->attributes->get('errors', array()));
$sort['by'] = $request->query->get('sortby');
if (!in_array($sort['by'], array('login', 'commonname', 'localename', 'lastseen'))) {
$sort['by'] = 'login';
}
$sort['desc'] = $request->query->get('sortdirection', 'desc') == 'desc';
$page['formsortby'] = $sort['by'];
$page['formsortdirection'] = $sort['desc'] ? 'desc' : 'asc';
$list_options['sort'] = $sort;
if (in_isolation($operator)) {
$list_options['isolated_operator_id'] = $operator['operatorid'];
}
$operators_list = get_operators_list($list_options);
// Prepare operator to render in template
foreach ($operators_list as &$item) {
$item['vclogin'] = $item['vclogin'];
$item['vclocalename'] = $item['vclocalename'];
$item['vccommonname'] = $item['vccommonname'];
$item['isAvailable'] = operator_is_available($item);
$item['isAway'] = operator_is_away($item);
$item['lastTimeOnline'] = time() - $item['time'];
$item['isDisabled'] = operator_is_disabled($item);
}
unset($item);
$page['allowedAgents'] = $operators_list;
$page['canmodify'] = is_capable(CAN_ADMINISTRATE, $operator);
$page['availableOrders'] = array(array('id' => 'login', 'name' => getlocal('Login')), array('id' => 'localename', 'name' => getlocal('Name')), array('id' => 'commonname', 'name' => getlocal('International name')), array('id' => 'lastseen', 'name' => getlocal('Last active')));
$page['availableDirections'] = array(array('id' => 'desc', 'name' => getlocal('descending')), array('id' => 'asc', 'name' => getlocal('ascending')));
$page['title'] = getlocal('Operators');
$page['menuid'] = 'operators';
$page = array_merge($page, prepare_menu($operator));
$this->getAssetManager()->attachJs('js/compiled/operators.js');
return $this->render('operators', $page);
}
function setup_redirect_links(UrlGeneratorInterface $url_generator, $threadid, $operator, $token)
{
$result = array();
$operator_in_isolation = in_isolation($operator);
$list_options = $operator_in_isolation
? array('isolated_operator_id' => $operator['operatorid'])
: array();
$operators = get_operators_list($list_options);
$operators_count = count($operators);
$groups_count = 0;
$groups = array();
if (Settings::get('enablegroups') == "1") {
$groupslist = $operator_in_isolation
? get_groups_for_operator($operator, true)
: get_groups(true);
foreach ($groupslist as $group) {
if ($group['inumofagents'] == 0) {
continue;
}
$groups[] = $group;
}
$groups_count = count($groups);
}
$p = pagination_info(max($operators_count, $groups_count), 8);
$result['pagination'] = $p;
$operators = array_slice($operators, $p['start'], $p['end'] - $p['start']);
$groups = array_slice($groups, $p['start'], $p['end'] - $p['start']);
$agent_list = "";
$params = array('thread_id' => $threadid, 'token' => $token);
foreach ($operators as $agent) {
$params['nextAgent'] = $agent['operatorid'];
$status = $agent['time'] < Settings::get('online_timeout')
? ($agent['istatus'] == 0
? getlocal("(online)")
: getlocal("(away)"))
: "";
$agent_list .= "<li><a href=\"" . $url_generator->generate('chat_operator_redirect', $params)
. "\" title=\"" . get_operator_name($agent) . "\">"
. get_operator_name($agent)
. "</a> $status</li>";
}
$result['redirectToAgent'] = $agent_list;
$group_list = "";
if (Settings::get('enablegroups') == "1") {
$params = array('thread_id' => $threadid, 'token' => $token);
foreach ($groups as $group) {
$params['nextGroup'] = $group['groupid'];
$status = group_is_online($group)
? getlocal("(online)")
: (group_is_away($group) ? getlocal("(away)") : "");
$group_list .= "<li><a href=\"" . $url_generator->generate('chat_operator_redirect', $params)
. "\" title=\"" . get_group_name($group) . "\">"
. get_group_name($group)
. "</a> $status</li>";
}
}
$result['redirectToGroup'] = $group_list;
return $result;
}
$tmlPage['formendday'] = date('d', $currTime);
$tmlPage['formendmonth'] = date('m.y', $currTime);
}
}
//
// This function should be defined before it's used otherwise on
// some PHP verions it can fail with Fatal error: Call to undefined function
//
function get_operators_list()
{
$operators = Operator::getInstance()->GetAllAccessedOperators();
$result = array();
$result[''] = Resources::Get('search.any.operator');
if (!empty($operators)) {
foreach ($operators as $op) {
$result[$op['operatorid']] = $op['fullname'];
}
}
return $result;
}
$tmlPage['availableDays'] = range(1, 31);
$currTime = getCurrentTime();
$tmlPage['availableMonth'] = get_month_selection($currTime - 400 * 24 * 60 * 60, $currTime);
$tmlPage['operatorList'] = get_operators_list();
$TML->assign('departments', Operator::getInstance()->enumAvailableDepartmentsForOperator($operator['operatorid'], Resources::getCurrentLocale()));
$TML->assign('locales', getAvailableLocalesForChat());
$tmlPage['show_empty'] = $show_empty;
$TML->assign('page_settings', $tmlPage);
$TML->assign('advanced', true);
$TML->display('thread_search.tpl');
require_once dirname(__FILE__) . '/inc/admin_epilog.php';
/**
* Builds access condition for history select query.
*
* @param array $operator List of operator's fields.
* @return array Associative array with the following keys:
* - "condition": string, additional condition that should be used in SQL
* query's where clause.
* - "values": array, list of additional values for placeholders.
*/
protected function buildAccessCondition($operator)
{
// Administrators can view anything
if (is_capable(CAN_ADMINISTRATE, $operator)) {
return array('condition' => '', 'values' => array());
}
// Operators without "view threads" permission can view only their
// own history.
if (!is_capable(CAN_VIEWTHREADS, $operator)) {
return array('condition' => ' AND {thread}.agentid = :operator_id ', 'values' => array(':operator_id' => $operator['operatorid']));
}
// Operators who have "view threads" permission can be in isolation.
if (in_isolation($operator)) {
// This is not the best way of getting operators from adjacent
// groups, but it's the only way that does not break encapsulation
// of operators storage.
$operators = get_operators_list(array('isolated_operator_id' => $operator['operatorid']));
$operators_placeholders = array();
$counter = 0;
foreach ($operators as $op) {
$operators_placeholders[':_access_op_' . $counter] = $op['operatorid'];
$counter++;
}
$operators_in_statement = implode(', ', array_keys($operators_placeholders));
// Also the operator can view threads for the groups he belongs too.
// These threads include ones that had no related operator but were
// started for a specified group.
$groups = get_all_groups_for_operator($operator);
$groups_placeholders = array();
$counter = 0;
foreach ($groups as $group) {
$groups_placeholders[':_access_grp_' . $counter] = $group['groupid'];
$counter++;
}
$groups_in_statement = implode(', ', array_keys($groups_placeholders));
return array('condition' => ' AND (' . '{thread}.agentid IN (' . $operators_in_statement . ') ' . 'OR {thread}.groupid IN (' . $groups_in_statement . ')' . ') ', 'values' => $operators_placeholders + $groups_placeholders);
}
// It seems that the operator can view anything.
return array('condition' => '', 'values' => array());
}
function get_operators_from_adjacent_groups($operator)
{
return get_operators_list(array('isolated_operator_id' => $operator['operatorid']));
}
/**
* Return updated operators list. API function
*
* @param array $args Associative array of arguments. It must contains the
* following keys:
* - 'agentId': Id of the agent related to users window
*
* @return array Array of results. It contains the following keys:
* - 'operators': array of online operators
*/
protected function apiUpdateOperators($args)
{
// Check access and get operators info
$operator = $this->checkOperator($args['agentId']);
// Return empty array if show operators option disabled
if (Settings::get('showonlineoperators') != '1') {
return array('operators' => array());
}
// Check if curent operator is in isolation
$list_options = in_isolation($operator) ? array('isolated_operator_id' => $operator['operatorid']) : array();
// Get operators list
$operators = get_operators_list($list_options);
// Create resulting list of operators
$result_list = array();
foreach ($operators as $item) {
if (!operator_is_online($item)) {
continue;
}
$result_list[] = array('id' => (int) $item['operatorid'], 'name' => htmlspecialchars($item['vclocalename']), 'away' => (bool) operator_is_away($item));
}
// Send operators list to the client side
return array('operators' => $result_list);
}
