global $cfg; $support_system = $cfg['VHCS_SUPPORT_SYSTEM']; if ($support_system !== 'yes') { header("Location: index.php"); die; } $reseller_id = $_SESSION['user_created_by']; if (isset($_GET['ticket_id'])) { $screenwidth = $_GET['screenwidth']; if (!isset($screenwidth) || $screenwidth < 639) { $screenwidth = 1024; } $tpl->assign('SCREENWIDTH', $screenwidth); change_ticket_status_view($sql, $_GET['ticket_id']); send_user_message($sql, $_SESSION['user_id'], $reseller_id, $_GET['ticket_id']); gen_tickets_list($tpl, $sql, $_GET['ticket_id'], $screenwidth); } else { set_page_message(tr('Ticket not found!')); Header("Location: support_system.php"); die; } // // static page messages. // gen_reseller_menu($tpl); gen_logged_from($tpl); $tpl->assign(array('TR_VIEW_SUPPORT_TICKET' => tr('View support ticket'), 'TR_TICKET_URGENCY' => tr('Priority'), 'TR_TICKET_SUBJECT' => tr('Subject'), 'TR_TICKET_DATE' => tr('Date'), 'TR_DELETE' => tr('Delete'), 'TR_NEW_TICKET_REPLY' => tr('Send message reply'), 'TR_REPLY' => tr('Send reply'), 'TR_TICKET_FROM' => tr('From'), 'TR_OPEN_TICKETS' => tr('Open tickets'), 'TR_CLOSED_TICKETS' => tr('Closed tickets'))); gen_page_message($tpl); $tpl->parse('PAGE', 'page'); $tpl->prnt(); if (isset($cfg['DUMP_GUI_DEBUG'])) {
$support_system = $cfg['VHCS_SUPPORT_SYSTEM']; if ($support_system !== 'yes') { header("Location: index.php"); die; } global $cfg; $theme_color = $cfg['USER_INITIAL_THEME']; $tpl->assign(array('TR_CLIENT_QUESTION_PAGE_TITLE' => tr('VHCS - Client/Questions & Comments'), 'THEME_COLOR_PATH' => "../themes/{$theme_color}", 'THEME_CHARSET' => tr('encoding'), 'VHCS_LICENSE' => $cfg['VHCS_LICENSE'], 'ISP_LOGO' => get_logo($_SESSION['user_id']))); // // dynamic page data. // //if (isset($_POST['uaction']) && $_POST['uaction'] === 'del_ticket') { // set_page_message(tr('Ticket(s) are deleted!')); //} //if (isset($_POST['uaction']) && $_POST['uaction'] === 'close_ticket') { // set_page_message(tr('Ticket(s) are closed!')); //} gen_tickets_list($tpl, $sql, $_SESSION['user_id']); // // static page messages. // gen_reseller_menu($tpl); gen_logged_from($tpl); $tpl->assign(array('TR_SUPPORT_SYSTEM' => tr('Support system'), 'TR_SUPPORT_TICKETS' => tr('Support tickets'), 'TR_NEW' => tr(' '), 'TR_ACTION' => tr('Action'), 'TR_URGENCY' => tr('Priority'), 'TR_SUBJECT' => tr('Subject'), 'TR_LAST_DATA' => tr('Last reply'), 'TR_DELETE_ALL' => tr('Delete all'), 'TR_OPEN_TICKETS' => tr('Open tickets'), 'TR_CLOSED_TICKETS' => tr('Closed tickets'), 'TR_DELETE' => tr('Delete'), 'TR_MESSAGE_DELETE' => tr('Are you sure you want to delete'))); gen_page_message($tpl); $tpl->parse('PAGE', 'page'); $tpl->prnt(); if (isset($cfg['DUMP_GUI_DEBUG'])) { dump_gui_debug(); } unset_messages();
if ($support_system !== 'yes') { header("Location: index.php"); die; } $reseller_id = $_SESSION['user_created_by']; $reseller_id = $_SESSION['user_created_by']; if (isset($_GET['ticket_id'])) { $ticket_id = $_GET['ticket_id']; $screenwidth = $_GET['screenwidth']; if (!isset($screenwidth) || $screenwidth < 639) { $screenwidth = 1024; } $tpl->assign('SCREENWIDTH', $screenwidth); send_user_message($sql, $_SESSION['user_id'], $reseller_id, $ticket_id); change_ticket_status($sql, $ticket_id); gen_tickets_list($tpl, $sql, $ticket_id, $screenwidth); } else { set_page_message(tr('Ticket not found!')); Header("Location: support_system.php"); die; } // // static page messages. // gen_admin_menu($tpl); $tpl->assign(array('TR_SUPPORT_SYSTEM' => tr('VHCS - Admin : Support System: View Tickets'), 'TR_VIEW_SUPPORT_TICKET' => tr('View support ticket'), 'TR_TICKET_URGENCY' => tr('Priority'), 'TR_TICKET_SUBJECT' => tr('Subject'), 'TR_TICKET_DATE' => tr('Date'), 'TR_DELETE' => tr('Delete'), 'TR_NEW_TICKET_REPLY' => tr('Send message reply'), 'TR_REPLY' => tr('Send reply'), 'TR_TICKET_FROM' => tr('From'), 'TR_OPEN_TICKETS' => tr('Open tickets'), 'TR_CLOSED_TICKETS' => tr('Closed tickets'))); gen_page_message($tpl); $tpl->parse('PAGE', 'page'); $tpl->prnt(); if (isset($cfg['DUMP_GUI_DEBUG'])) { dump_gui_debug();