$attachedFiles = sirportly_upload_attachments($_FILES['attachments']);
## New ticket params
$params = array();
$params['subject'] = $subject;
$params['status'] = $newStatusId;
$params['priority'] = $_POST['priorities'];
$params['department'] = $deptid;
$params['contact'] = $sirportlyContact;
## Custom field params
foreach ($customfield as $cf => $value) {
$params["custom[{$cf}]"] = $value;
}
## Submit the ticket to Sirportly
$sirportlyTicket = _doSirportlyAPICall('tickets/submit', $params);
## Check to see if we encountered any errors
if (checkForSirportlyErrors($sirportlyTicket)) {
$step = 2;
$formattedErrorMessages = formatSirportlyErrors($ticket['errors']);
$ca->assign('errormessage', $formattedErrorMessages);
$ca->setTemplate('/templates/sirportly/supportticketsubmit-steptwo.tpl');
$ca->output();
return;
}
## Add the first update
$sirportlyTicketUpdate = _doSirportlyAPICall('tickets/post_update', array('ticket' => $sirportlyTicket['reference'], 'authenticated' => true, 'attachments' => implode($attachedFiles), 'contact' => $sirportlyTicket['contact']['id'], 'message' => $message));
## Set the ticket variables
$_SESSION['tempticketdata'] = array('tid' => $sirportlyTicket['reference'], 'c' => $sirportlyTicket['id'], 'subject' => $sirportlyTicket['subject']);
## Redirect to the next step
redir("step=4");
break;
case '4':
function findOrCreateSirportlyContact($uid, $cid)
{
## Setup the query
$user_query = $uid === null ? 'is NULL' : "= '{$uid}'";
$client_query = $cid === null ? 'is NULL' : "= '{$cid}'";
$query = full_query("SELECT `sirportly_id` FROM `sirportly_contacts` WHERE `user_id` {$user_query} AND `contact_id` {$client_query}");
$result = mysql_fetch_array($query, MYSQL_ASSOC);
if (empty($result['sirportly_id'])) {
## Fetch the client details
$clientDetails = getClientsDetails($uid, $cid);
## Attempt to search Sirportly for the contact
$contactSearch = _doSirportlyAPICall('contacts/search', array('query' => $clientDetails['email'], 'types' => 'email', 'limit' => '1'));
## Check to see if we encountered any errors
if (checkForSirportlyErrors($contactSearch)) {
die('Unable to create Sirportly contact');
}
if (empty($contactSearch)) {
## Attempt to create the contact
$createSirportlyContact = _doSirportlyAPICall('contacts/create', array('name' => $clientDetails['fullname'], 'company' => $clientDetails['company']));
## Check to see if we encountered any errors
if (checkForSirportlyErrors($createSirportlyContact)) {
die('Unable to create Sirportly contact');
}
## Attempt to create the contact method
$createSirportlyContactMethod = _doSirportlyAPICall('contacts/add_contact_method', array('contact' => $createSirportlyContact['id'], 'method_type' => 'email', 'data' => $clientDetails['email']));
## Check to see if we encountered any errors
if (checkForSirportlyErrors($createSirportlyContactMethod)) {
die('Unable to create Sirportly contact method');
}
## Store the Sirportly contact ID for future
storeSirportlyContact($uid, $cid, $createSirportlyContact['id']);
## Return the contact id
return $createSirportlyContact['id'];
} else {
## Store the Sirportly contact ID for future
storeSirportlyContact($uid, $cid, $contactSearch['0']['contact']['id']);
## Return the contact id
return $contactSearch['0']['contact']['id'];
}
## If we got here something seriously went wrong
die('Contact doesn\'t exist');
} else {
## Return the contact id
return $result['sirportly_id'];
}
}
## Add an update to the ticket
if ($postreply) {
check_token();
if (!$replymessage) {
$errormessage .= "<li>" . $_LANG['supportticketserrornomessage'];
}
$ca->assign('postingReply', isset($postreply));
$ca->assign('errormessage', $errormessage);
## If we're error free attempt to submit the update to Sirportly
if (!$errormessage) {
## Upload any attachments and store their tokens
$attachedFiles = sirportly_upload_attachments($_FILES['attachments']);
## Submit the update
$sirportlyTicketUpdate = _doSirportlyAPICall('tickets/post_update', array('ticket' => $tid, 'message' => $replymessage, 'attachments' => implode($attachedFiles), 'contact' => $sirportlyContact));
## Check to see if we encountered any errors
if (checkForSirportlyErrors($sirportlyTicketUpdate)) {
$formattedErrorMessages = formatSirportlyErrors($update['errors']);
$ca->assign('errormessage', $formattedErrorMessages);
} else {
redir("tid=" . $tid . "&c=" . $c);
}
}
}
## Setup the updates
$updates = array();
foreach ($response['updates'] as $update) {
if (!$update['private']) {
## Sort the attachments
$attachments = array();
foreach ($update['attachments'] as $attachment) {
$attachments[] = array('id' => $attachment['id'], 'name' => $attachment['name']);