public static function GetList($aSort = array(), $arFilter = array()) { $err_mess = CFavorites::err_mess() . "<br>Function: GetList<br>Line: "; global $DB, $USER; $arSqlSearch = array(); $strSqlSearch = ""; if (is_array($arFilter)) { foreach ($arFilter as $key => $val) { if (strlen($val) <= 0 || $val == "NOT_REF") { continue; } switch (strtoupper($key)) { case "ID": $arSqlSearch[] = GetFilterQuery("F.ID", $val, "N"); break; case "USER_ID": $arSqlSearch[] = "F.USER_ID = " . intval($val); break; case "MENU_FOR_USER": $arSqlSearch[] = "(F.USER_ID=" . intval($val) . " OR F.COMMON='Y')"; break; case "COMMON": $arSqlSearch[] = "F.COMMON = '" . $DB->ForSql($val, 1) . "'"; break; case "LANGUAGE_ID": $arSqlSearch[] = "F.LANGUAGE_ID = '" . $DB->ForSql($val, 2) . "'"; break; case "DATE1": $arSqlSearch[] = "F.TIMESTAMP_X >= FROM_UNIXTIME('" . MkDateTime(FmtDate($val, "D.M.Y"), "d.m.Y") . "')"; break; case "DATE2": $arSqlSearch[] = "F.TIMESTAMP_X <= FROM_UNIXTIME('" . MkDateTime(FmtDate($val, "D.M.Y") . " 23:59:59", "d.m.Y") . "')"; break; case "MODIFIED": $arSqlSearch[] = GetFilterQuery("UM.ID, UM.LOGIN, UM.LAST_NAME, UM.NAME", $val); break; case "MODIFIED_ID": $arSqlSearch[] = "F.MODIFIED_BY = " . intval($val); break; case "CREATED": $arSqlSearch[] = GetFilterQuery("UC.ID, UC.LOGIN, UC.LAST_NAME, UC.NAME", $val); break; case "CREATED_ID": $arSqlSearch[] = "F.CREATED_BY = " . intval($val); break; case "KEYWORDS": $arSqlSearch[] = GetFilterQuery("F.COMMENTS", $val); break; case "NAME": $arSqlSearch[] = GetFilterQuery("F.NAME", $val); break; case "URL": $arSqlSearch[] = GetFilterQuery("F.URL", $val); break; case "MODULE_ID": $arSqlSearch[] = "F.MODULE_ID='" . $DB->ForSql($val, 50) . "'"; break; case "MENU_ID": $arSqlSearch[] = "F.MENU_ID='" . $DB->ForSql($val, 255) . "'"; break; } } } $sOrder = ""; foreach ($aSort as $key => $val) { $ord = strtoupper($val) != "ASC" ? "DESC" : "ASC"; switch (strtoupper($key)) { case "ID": $sOrder .= ", F.ID " . $ord; break; case "LANGUAGE_ID": $sOrder .= ", F.LANGUAGE_ID " . $ord; break; case "COMMON": $sOrder .= ", F.COMMON " . $ord; break; case "USER_ID": $sOrder .= ", F.USER_ID " . $ord; break; case "TIMESTAMP_X": $sOrder .= ", F.TIMESTAMP_X " . $ord; break; case "MODIFIED_BY": $sOrder .= ", F.MODIFIED_BY " . $ord; break; case "NAME": $sOrder .= ", F.NAME " . $ord; break; case "URL": $sOrder .= ", F.URL " . $ord; break; case "SORT": $sOrder .= ", F.C_SORT " . $ord; break; case "MODULE_ID": $sOrder .= ", F.MODULE_ID " . $ord; break; case "MENU_ID": $sOrder .= ", F.MENU_ID " . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = "F.ID DESC"; } $strSqlOrder = " ORDER BY " . TrimEx($sOrder, ","); $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "\n\t\t\tSELECT\n\t\t\t\tF.ID, F.C_SORT, F.NAME, F.MENU_ID, F.URL, F.MODIFIED_BY, F.CREATED_BY, F.MODULE_ID, F.LANGUAGE_ID,\n\t\t\t\tF.COMMENTS, F.COMMON, F.USER_ID, UM.LOGIN AS M_LOGIN, UC.LOGIN as C_LOGIN, U.LOGIN, F.CODE_ID,\n\t\t\t\t" . $DB->DateToCharFunction("F.TIMESTAMP_X") . "\tTIMESTAMP_X,\n\t\t\t\t" . $DB->DateToCharFunction("F.DATE_CREATE") . "\tDATE_CREATE,\n\t\t\t\t" . $DB->Concat($DB->IsNull("UM.NAME", "''"), "' '", $DB->IsNull("UM.LAST_NAME", "''")) . " as M_USER_NAME,\n\t\t\t\t" . $DB->Concat($DB->IsNull("UC.NAME", "''"), "' '", $DB->IsNull("UC.LAST_NAME", "''")) . " as C_USER_NAME,\n\t\t\t\t" . $DB->Concat($DB->IsNull("U.NAME", "''"), "' '", $DB->IsNull("U.LAST_NAME", "''")) . " as USER_NAME\n\t\t\tFROM\n\t\t\t\tb_favorite F\n\t\t\t\tLEFT JOIN b_user UM ON (UM.ID = F.MODIFIED_BY)\n\t\t\t\tLEFT JOIN b_user UC ON (UC.ID = F.CREATED_BY)\n\t\t\t\tLEFT JOIN b_user U ON (U.ID = F.USER_ID)\n\t\t\tWHERE\n\t\t\t" . $strSqlSearch . "\n\t\t\t" . $strSqlOrder; $res = $DB->Query($strSql, false, $err_mess . __LINE__); return $res; }
/** * <p>Функция предназначена для получения списка обращений в техподдержку.</p> * * * * * @param varchar &$by Идентификатор, позволяющий задать имя поля для сортировки. * Допустимы следующие значения: <ul> <li>s_id - по ID </li> <li>s_lid - по сайту, * для которого было создано обращение </li> <li>s_lamp - по индикатору </li> * <li>s_date_create - по дате создания </li> <li>s_timestamp - по дате изменения </li> * <li>s_date_close - по дате закрытия </li> <li>s_owner - по автору </li> <li>s_modified_by - по * ID пользователя - изменившего обращение </li> <li>s_title - по заголовку * </li> <li>s_responsible - по ID ответственного </li> <li>s_messages - по количеству * сообщений </li> <li>s_category - по ID категории </li> <li>s_criticality - по ID * критичности </li> <li>s_status - по ID статуса </li> <li>s_mark - по ID оценки </li> * <li>s_online - по количеству пользователей </li> </ul> * * * * @param varchar &$order Порядок сортировки. Допустимы следующие значения: <ul> <li>desc - по * убыванию (значение по умолчанию) </li> <li>asc - по возрастанию </li> </ul> * * * * @param array $arFilter = array() Массив для фильтрации значений. Необязательный параметр. В * массиве допустимы следующие индексы: <ul> <li>ID - ID обращения * (допускается сложная логика) </li> <li>ID_EXACT_MATCH - "Y" - при фильтрации по * ID обращения будет искаться точное совпадение (по умолчанию); "N" - в * противном случае будет искаться вхождение </li> <li>LID - ID сайта </li> * <li>LID_EXACT_MATCH - "Y" - при фильтрации по ID языка будет искаться точное * совпадение (по умолчанию); "N" - в противном случае будет искаться * вхождение </li> <li>LAMP - массив индикаторов: "red", "yellow", "green", "green_s", "grey" * </li> <li>DATE_CREATE_1 - левая часть интервала для даты создания обращения * </li> <li>DATE_CREATE_2 - правая часть интервала для даты создания обращения * </li> <li>DATE_TIMESTAMP_1 - левая часть интервала для даты модификации * обращения </li> <li>DATE_TIMESTAMP_2 - правая часть интервала для даты * модификации обращения </li> <li>DATE_CLOSE_1 - левая часть интервала для * даты закрытия обращения </li> <li>DATE_CLOSE_2 - правая часть интервала для * даты закрытия обращения </li> <li>AUTO_CLOSE_DAYS1 - левая часть интервала * для количества дней по истечении которых обращение будет * автоматически закрыто при отсутствии ответа от автора </li> * <li>AUTO_CLOSE_DAYS2 - правая часть интервала для количества дней по * истечении которых обращение будет автоматически закрыто при * отсутствии ответа от автора </li> <li>TICKET_TIME_1 - левая часть интервала * для количества дней прошедших с даты создания до даты закрытия * обращения </li> <li>TICKET_TIME_2 - правая часть интервала для количества * дней прошедших с даты создания до даты закрытия обращения </li> * <li>TITLE - заголовок обращения (допускается сложная логика) </li> * <li>TITLE_EXACT_MATCH - "Y" - при фильтрации по заголовку обращения будет * искаться точное совпадение (по умолчанию); "N" - в противном случае * будет искаться вхождение </li> <li>MESSAGES1 - левая часть интервала для * количества сообщений в обращении </li> <li>MESSAGES2 - правая часть * интервала для количества сообщений в обращении </li> <li>OWNER - автор * обращения, поиск осуществляется по ID пользователя, логину, имени, * фамилии, символному коду (допускается сложная логика) </li> * <li>OWNER_EXACT_MATCH - "Y" - при фильтрации по автору обращения будет * искаться точное совпадение (по умолчанию); "N" - в противном случае * будет искаться вхождение </li> <li>CREATED_BY - кем было создано обращение, * поиск осуществляется по ID пользователя, логину, имени, фамилии, * названии модуля из которого было создано обращение (допускается * сложная логика) </li> <li>CREATED_BY_EXACT_MATCH - "Y" - при фильтрации по * создателю обращения будет искаться точное совпадение (по * умолчанию); "N" - в противном случае будет искаться вхождение </li> * <li>MODIFIED_BY - изменивший обращение, поиск осуществляется по ID * пользователя, логину, имени, фамилии, названии модуля из которого * было изменено обращение (допускается сложная логика) </li> * <li>MODIFIED_BY_EXACT_MATCH - "Y" - при фильтрации по символьному коду статуса * будет искаться точное совпадение (по умолчанию); "N" - в противном * случае будет искаться вхождение </li> <li>RESPONSIBLE - ответственный за * обращение, поиск осуществляется по ID пользователя, логину, имени, * фамилии (допускается сложная логика) </li> <li>RESPONSIBLE_EXACT_MATCH - "Y" - при * фильтрации по ответственному за обращение будет искаться точное * совпадение (по умолчанию); "N" - в противном случае будет искаться * вхождение </li> <li>RESPONSIBLE_ID - ID пользователя ответственного за * обращение, при задании "0" будут выбраны только те обращения у * которых нет ответственного </li> <li>CATEGORY - ID категории обращения (0 - * без категории) </li> <li>CATEGORY_SID - символьный код категории обращения * (допускается сложная логика) </li> <li>CATEGORY_SID_EXACT_MATCH - "Y" - при * фильтрации по символьному коду категории будет искаться точное * совпадение (по умолчанию); "N" - в противном случае будет искаться * вхождение </li> <li>CRITICALITY - ID критичности обращения (0 - без * критичности) </li> <li>CRITICALITY_SID - символьный код критичности * обращения (допускается сложная логика) </li> <li>CRITICALITY_SID_EXACT_MATCH - "Y" - * при фильтрации по символьному коду критичности будет искаться * точное совпадение (по умолчанию); "N" - в противном случае будет * искаться вхождение </li> <li>STATUS - ID статуса обращения (0 - без статуса) * </li> <li>STATUS_SID - символьный код статуса обращения (допускается * сложная логика) </li> <li>STATUS_SID_EXACT_MATCH - "Y" - при фильтрации по * символьному коду статуса будет искаться точное совпадение (по * умолчанию); "N" - в противном случае будет искаться вхождение </li> * <li>STATUS_SID_EXACT_MATCH - "Y" - при фильтрации по символьному коду оценки * ответа будет искаться точное совпадение (по умолчанию); "N" - в * противном случае будет искаться вхождение </li> <li>MARK - ID оценки * ответов (0 - без оценки) </li> <li>MARK_SID - символьный код оценки ответов * (допускается сложная логика) </li> <li>SOURCE - ID источника (0 - источник * "web") </li> <li>SOURCE_SID - символьный код источника (допускается сложная * логика) </li> <li>SOURCE_SID_EXACT_MATCH - "Y" - при фильтрации по символьному коду * источника будет искаться точное совпадение (по умолчанию); "N" - в * противном случае будет искаться вхождение </li> <li>MESSAGE - текст * сообщения (допускается сложная логика) </li> <li>MESSAGE_EXACT_MATCH - "Y" - при * фильтрации по сообщению будет искаться точное совпадение (по * умолчанию); "N" - в противном случае будет искаться вхождение </li> * <li>LAST_MESSAGE_USER_ID - ID пользователя написавшего последнее сообщение в * обращении (допускается сложная логика) </li> <li>LAST_MESSAGE_USER_ID_EXACT_MATCH - "Y" * - при фильтрации по ID пользователя написавшего последнее * сообщение в обращении будет искаться точное совпадение (по * умолчанию); "N" - в противном случае будет искаться вхождение </li> * <li>LAST_MESSAGE_SID - символьный идентификатор написавшего последнее * сообщение в обращении (если источник "email", то это может быть email, * если источник "телефон", то это может быть номер телефона) * (допускается сложная логика) </li> <li>LAST_MESSAGE_SID_EXACT_MATCH - "Y" - при * фильтрации по символьному идентификатору пользователя * написавшего последнее сообщение в обращении будет искаться * точное совпадение (по умолчанию); "N" - в противном случае будет * искаться вхождение </li> <li>SUPPORT_COMMENTS - комментарий техподдержки, * видимый в стандартных формах только для пользователей входящих в * группу техподдержки </li> <li>SUPPORT_COMMENTS_EXACT_MATCH - "Y" - при фильтрации по ID * пользователя написавшего последнее сообщение в обращении будет * искаться точное совпадение (по умолчанию); "N" - в противном случае * будет искаться вхождение </li> <li>SITE_ID - идентификатор сайта</li> <li>CLOSE * - Y\N - закрыт тикет, или нет</li> <li>S_SPAM - Y\N - флаг, является ли тикет * спамом</li> <li>IS_OVERDUE - Y\N - флаг, просрочен ли тикет.</li> <li>SLA_ID - по ID * уровня техподдержки (допускается сложная логика).</li> * <li>SUPPORTTEAM_GROUP_ID - по ID группы техподдержки (число или массив * чисел).</li> <li>CLIENT_GROUP_ID - Y\N - по ID группы клиентов (число или массив * чисел).</li> </ul> * * * * @param boolean &$is_filtered Переменная возвращающая true в том случае если список результатов * отфильтрован по какому либо критерию; либо false в противном случае. * Изменен на <b>isFiltered</b> c 12.0.0 * * * * @param char(1) $CHECK_RIGHTS = "Y" Необязательный параметр. "Y" - будут выбраны только те обращения * которые текущий пользователь может просматривать (по умолчанию); * "N" - выбирать все обращения независимо от прав текущего * пользователя. Изменен на <b>checkRights</b> c 12.0.0 * * * * @param char(1) $get_user_name = "Y" Необязательный параметр. "Y" - при выборке обращений будут также * выбраны такие поля как OWNER_LOGIN, OWNER_NAME, RESPONSIBLE_LOGIN, RESPONSIBLE_NAME, MODIFIED_LOGIN, * MODIFIED_NAME, LAST_MESSAGE_LOGIN, LAST_MESSAGE_NAME, CREATED_LOGIN, CREATED_EMAIL, CREATED_NAME, описывающие * параметры пользователей имевших отношение к данному обращению * (по умолчанию); "N" - вышеперечисленные поля не будут выбраны, но * зато это ускорит работу функции. Изменен на <b>getUserName</b> c 12.0.0 * * * * @param char(1) $get_dictionary_name = "Y" Необязательный параметр. "Y" - при выборке обращений будут также * выбраны такие поля как CATEGORY_NAME, CATEGORY_SID, CRITICALITY_NAME, CRITICALITY_SID, STATUS_NAME, * STATUS_SID, MARK_NAME, MARK_SID, SOURCE_NAME, SOURCE_SID, описывающие поля из справочника * техподдержки (по умолчанию); "N" - вышеперечисленные поля не будут * выбраны, но зато это ускорит работу функции. Удален с 4.0.6 * * * * @param char(2) $lang = LANG Двухсимвольный код языка в формате которого необходимо выбрать * временные параметры обращения (время создания, изменения, * закрытия); необязательный параметр, по умолчанию - код текущего * сайта. Удален с 4.0.0 * * * * @return record * * * <h4>Example</h4> * <pre> * <?<br>$FilterArr = Array(<br> "find_id",<br> "find_lid",<br> "find_lamp",<br> "find_date_create1",<br> "find_date_create2",<br> "find_date_timestamp1",<br> "find_date_timestamp2",<br> "find_date_close1",<br> "find_date_close2",<br> "find_close",<br> "find_ticket_time_1",<br> "find_ticket_time_2",<br> "find_title",<br> "find_messages1",<br> "find_messages2",<br> "find_owner",<br> "find_created_by",<br> "find_responsible",<br> "find_responsible_id",<br> "find_category_id",<br> "find_criticality_id",<br> "find_status_id",<br> "find_mark_id",<br> "find_source_id",<br> "find_modified_by",<br> "find_message"<br> );<br>if (strlen($set_filter)>0) InitFilterEx($FilterArr,"TICKET_LIST","set",true); else InitFilterEx($FilterArr,"TICKET_LIST","get",true);<br>if (strlen($del_filter)>0) DelFilterEx($FilterArr,"TICKET_LIST",true);<br>if (CheckFilter())<br>{<br> $arFilter = Array(<br> "ID" => $find_id,<br> "LID" => $find_lid,<br> "LAMP" => $find_lamp,<br> "DATE_CREATE_1" => $find_date_create1,<br> "DATE_CREATE_2" => $find_date_create2,<br> "DATE_TIMESTAMP_1" => $find_date_timestamp1,<br> "DATE_TIMESTAMP_2" => $find_date_timestamp2,<br> "DATE_CLOSE_1" => $find_date_close1,<br> "DATE_CLOSE_2" => $find_date_close2,<br> "CLOSE" => $find_close,<br> "TICKET_TIME_1" => $find_ticket_time_1,<br> "TICKET_TIME_2" => $find_ticket_time_2,<br> "TITLE" => $find_title,<br> "MESSAGES1" => $find_messages1,<br> "MESSAGES2" => $find_messages2,<br> "OWNER" => $find_owner,<br> "CREATED_BY" => $find_created_by,<br> "RESPONSIBLE" => $find_responsible,<br> "RESPONSIBLE_ID" => $find_responsible_id,<br> "CATEGORY" => $find_category_id,<br> "CRITICALITY" => $find_criticality_id,<br> "STATUS" => $find_status_id,<br> "MARK" => $find_mark_id,<br> "SOURCE" => $find_source_id,<br> "MODIFIED_BY" => $find_modified_by,<br> "MESSAGE" => $find_message<br> );<br>}<br>$tickets = <b>CTicket::GetList</b>($by, $order, $arFilter, $is_filtered);<br>?><br> * </pre> * * * @static * @link http://dev.1c-bitrix.ru/api_help/support/classes/cticket/getlist.php * @author Bitrix */ public static function GetList(&$by, &$order, $arFilter = array(), &$isFiltered, $checkRights = "Y", $getUserName = "******", $getExtraNames = "Y", $siteID = false, $arParams = array()) { $err_mess = CTicket::err_mess() . "<br>Function: GetList<br>Line: "; global $DB, $USER, $USER_FIELD_MANAGER; /** @var string $d_join Dictionary join */ $d_join = ""; $bAdmin = 'N'; $bSupportTeam = 'N'; $bSupportClient = 'N'; $bDemo = 'N'; /** @var string $messJoin Messages join */ $messJoin = ""; /** @var string $searchJoin Search table join */ $searchJoin = ''; $need_group = false; $arSqlHaving = array(); if ($checkRights == 'Y') { $bAdmin = CTicket::IsAdmin() ? 'Y' : 'N'; $bSupportTeam = CTicket::IsSupportTeam() ? 'Y' : 'N'; $bSupportClient = CTicket::IsSupportClient() ? 'Y' : 'N'; $bDemo = CTicket::IsDemo() ? 'Y' : 'N'; $uid = intval($USER->GetID()); } else { $bAdmin = 'Y'; $bSupportTeam = 'Y'; $bSupportClient = 'Y'; $bDemo = 'Y'; if (is_object($USER)) { $uid = intval($USER->GetID()); } else { $uid = -1; } } if ($bAdmin != 'Y' && $bSupportTeam != 'Y' && $bSupportClient != 'Y' && $bDemo != 'Y') { return false; } if ($bSupportTeam == 'Y' || $bAdmin == 'Y' || $bDemo == 'Y') { $lamp = "\n\t\t\t\tif(ifnull(T.DATE_CLOSE,'x')<>'x', 'grey',\n\t\t\t\t\tif(ifnull(T.LAST_MESSAGE_USER_ID,0)='{$uid}', 'green',\n\t\t\t\t\t\tif(ifnull(T.OWNER_USER_ID,0)='{$uid}', 'red',\n\t\t\t\t\t\t\tif(T.LAST_MESSAGE_BY_SUPPORT_TEAM='Y','green_s',\n\t\t\t\t\t\t\t\tif(ifnull(T.RESPONSIBLE_USER_ID,0)='{$uid}', 'red',\n\t\t\t\t\t\t\t\t\t'yellow')))))\n\t\t\t\t"; } else { $lamp = "\n\t\t\t\tif(ifnull(T.DATE_CLOSE,'x')<>'x', 'grey',\n\t\t\t\t\tif(T.LAST_MESSAGE_BY_SUPPORT_TEAM='Y', 'red', 'green'))\n\t\t\t\t"; } $bJoinSupportTeamTbl = $bJoinClientTbl = false; $arSqlSearch = array(); $strSqlSearch = ""; if (is_array($arFilter)) { $filterKeys = array_keys($arFilter); $filterKeysCount = count($filterKeys); for ($i = 0; $i < $filterKeysCount; $i++) { $key = $filterKeys[$i]; $val = $arFilter[$filterKeys[$i]]; if (is_array($val) && count($val) <= 0 || !is_array($val) && (strlen($val) <= 0 || $val === 'NOT_REF')) { continue; } $matchValueSet = in_array($key . "_EXACT_MATCH", $filterKeys) ? true : false; $key = strtoupper($key); switch ($key) { case "ID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T.ID", $val, $match); break; case "HOLD_ON": $arSqlSearch[] = $val == "Y" ? "T.HOLD_ON='Y'" : "T.HOLD_ON = 'N'"; break; case "LID": case "SITE": case "SITE_ID": if (is_array($val)) { $val = implode(" | ", $val); } $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T.SITE_ID", $val, $match); break; case "LAMP": if (is_array($val)) { if (count($val) > 0) { $str = ""; foreach ($val as $value) { $str .= ", '" . $DB->ForSQL($value) . "'"; } $str = TrimEx($str, ","); $arSqlSearch[] = " " . $lamp . " in (" . $str . ")"; } } elseif (strlen($val) > 0) { $arSqlSearch[] = " " . $lamp . " = '" . $DB->ForSQL($val) . "'"; } break; case "DATE_CREATE_1": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CREATE>=" . $DB->CharToDateFunction($val, "SHORT"); } break; case "DATE_CREATE_2": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CREATE<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY"; } break; case "DATE_TIMESTAMP_1": if (CheckDateTime($val)) { $arSqlSearch[] = "T.TIMESTAMP_X>=" . $DB->CharToDateFunction($val, "SHORT"); } break; case "DATE_TIMESTAMP_2": if (CheckDateTime($val)) { $arSqlSearch[] = "T.TIMESTAMP_X<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY"; } break; case "DATE_CLOSE_1": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CLOSE>=" . $DB->CharToDateFunction($val, "SHORT"); } break; case "DATE_CLOSE_2": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CLOSE<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY"; } break; case "CLOSE": $arSqlSearch[] = $val == "Y" ? "T.DATE_CLOSE is not null" : "T.DATE_CLOSE is null"; break; case "AUTO_CLOSE_DAYS1": $arSqlSearch[] = "T.AUTO_CLOSE_DAYS>='" . intval($val) . "'"; break; case "AUTO_CLOSE_DAYS2": $arSqlSearch[] = "T.AUTO_CLOSE_DAYS<='" . intval($val) . "'"; break; case "TICKET_TIME_1": $arSqlSearch[] = "UNIX_TIMESTAMP(T.DATE_CLOSE) - UNIX_TIMESTAMP(T.DATE_CREATE)>='" . intval($val) * 86400 . "'"; break; case "TICKET_TIME_2": $arSqlSearch[] = "UNIX_TIMESTAMP(T.DATE_CLOSE) - UNIX_TIMESTAMP(T.DATE_CREATE)<='" . intval($val) * 86400 . "'"; break; case "TITLE": $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.TITLE", $val, $match); break; case "MESSAGES1": $arSqlSearch[] = "T.MESSAGES>='" . intval($val) . "'"; break; case "MESSAGES2": $arSqlSearch[] = "T.MESSAGES<='" . intval($val) . "'"; break; case "PROBLEM_TIME1": $arSqlSearch[] = "T.PROBLEM_TIME>='" . intval($val) . "'"; break; case "PROBLEM_TIME2": $arSqlSearch[] = "T.PROBLEM_TIME<='" . intval($val) . "'"; break; case "OVERDUE_MESSAGES1": $arSqlSearch[] = "T.OVERDUE_MESSAGES>='" . intval($val) . "'"; break; case "OVERDUE_MESSAGES2": $arSqlSearch[] = "T.OVERDUE_MESSAGES<='" . intval($val) . "'"; break; case "AUTO_CLOSE_DAYS_LEFT1": $arSqlSearch[] = "CASE WHEN (UNIX_TIMESTAMP(T.DATE_CLOSE) IS NULL OR UNIX_TIMESTAMP(T.DATE_CLOSE) = 0) AND T.LAST_MESSAGE_BY_SUPPORT_TEAM = 'Y' THEN\n\t\t\t\t\t\t\tTO_DAYS(ADDDATE(T.LAST_MESSAGE_DATE, INTERVAL T.AUTO_CLOSE_DAYS DAY)) - TO_DAYS(now()) ELSE -1 END >='" . intval($val) . "'"; break; case "AUTO_CLOSE_DAYS_LEFT2": $arSqlSearch[] = "CASE WHEN (UNIX_TIMESTAMP(T.DATE_CLOSE) IS NULL OR UNIX_TIMESTAMP(T.DATE_CLOSE) = 0) AND T.LAST_MESSAGE_BY_SUPPORT_TEAM = 'Y' THEN\n\t\t\t\t\t\t\tTO_DAYS(ADDDATE(T.LAST_MESSAGE_DATE, INTERVAL T.AUTO_CLOSE_DAYS DAY))-TO_DAYS(now()) ELSE 999 END <='" . intval($val) . "'"; break; case "OWNER": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("UO.ID, UO.LOGIN, UO.LAST_NAME, UO.NAME", $val, $match, array("@", ".")); //T.OWNER_USER_ID, break; case "OWNER_USER_ID": case "OWNER_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T." . $key, $val, $match); break; case "SLA_ID": case "SLA": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T.SLA_ID", $val, $match); break; case "CREATED_BY": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.CREATED_USER_ID, UC.LOGIN, UC.LAST_NAME, UC.NAME, T.CREATED_MODULE_NAME", $val, $match); break; case "RESPONSIBLE": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.RESPONSIBLE_USER_ID, UR.LOGIN, UR.LAST_NAME, UR.NAME", $val, $match); break; case "RESPONSIBLE_ID": if (intval($val) > 0) { $arSqlSearch[] = "T.RESPONSIBLE_USER_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.RESPONSIBLE_USER_ID is null or T.RESPONSIBLE_USER_ID=0)"; } break; case "CATEGORY_ID": case "CATEGORY": if (intval($val) > 0) { $arSqlSearch[] = "T.CATEGORY_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.CATEGORY_ID is null or T.CATEGORY_ID=0)"; } break; case "CATEGORY_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DC.SID", $val, $match); $d_join = "\n\t\t\tLEFT JOIN b_ticket_dictionary DC ON (DC.ID = T.CATEGORY_ID and DC.C_TYPE = 'C')"; break; case "CRITICALITY_ID": case "CRITICALITY": if (intval($val) > 0) { $arSqlSearch[] = "T.CRITICALITY_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.CRITICALITY_ID is null or T.CRITICALITY_ID=0)"; } break; case "CRITICALITY_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DK.SID", $val, $match); break; case "STATUS_ID": case "STATUS": if (intval($val) > 0) { $arSqlSearch[] = "T.STATUS_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.STATUS_ID is null or T.STATUS_ID=0)"; } break; case "STATUS_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DS.SID", $val, $match); break; case "MARK_ID": case "MARK": if (intval($val) > 0) { $arSqlSearch[] = "T.MARK_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.MARK_ID is null or T.MARK_ID=0)"; } break; case "MARK_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DM.SID", $val, $match); break; case "SOURCE_ID": case "SOURCE": if (intval($val) > 0) { $arSqlSearch[] = "T.SOURCE_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.SOURCE_ID is null or T.SOURCE_ID=0)"; } break; case "SOURCE_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DSR.SID", $val, $match); break; case "DIFFICULTY_ID": case "DIFFICULTY": if (intval($val) > 0) { $arSqlSearch[] = "T.DIFFICULTY_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.DIFFICULTY_ID is null or T.DIFFICULTY_ID=0)"; } break; case "DIFFICULTY_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DD.SID", $val, $match); break; case "MODIFIED_BY": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.MODIFIED_USER_ID, T.MODIFIED_MODULE_NAME, UM.LOGIN, UM.LAST_NAME, UM.NAME", $val, $match); break; case "MESSAGE": global $strError; if (strlen($val) <= 0) { break; } if (CSupportSearch::CheckModule() && CSupportSearch::isIndexExists()) { // new indexed search $searchSqlParams = CSupportSearch::getSql($val); $searchOn = $searchSqlParams['WHERE']; $searchHaving = $searchSqlParams['HAVING']; if ($searchOn) { $searchJoin = 'INNER JOIN b_ticket_search TS ON TS.TICKET_ID = T.ID AND ' . $searchOn; if (!empty($searchHaving)) { // 2 or more search words $arSqlHaving[] = $searchHaving; $need_group = true; } } } else { if ($bSupportTeam == "Y" || $bAdmin == "Y" || $bDemo == "Y") { $messJoin = "INNER JOIN b_ticket_message M ON (M.TICKET_ID=T.ID)"; } else { $messJoin = "INNER JOIN b_ticket_message M ON (M.TICKET_ID=T.ID and M.IS_HIDDEN='N' and M.IS_LOG='N')"; } $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $f = new CFilterQuery("OR", "yes", $match, array(), "N", "Y", "N"); $query = $f->GetQueryString("T.TITLE,M.MESSAGE_SEARCH", $val); $error = $f->error; if (strlen(trim($error)) > 0) { $strError .= $error . "<br>"; $query = "0"; } else { $arSqlSearch[] = $query; } } break; case "LAST_MESSAGE_USER_ID": case "LAST_MESSAGE_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T." . $key, $val, $match); break; case "LAST_MESSAGE_BY_SUPPORT_TEAM": $arSqlSearch[] = "T.LAST_MESSAGE_BY_SUPPORT_TEAM= '" . ($val == 'Y' ? 'Y' : 'N') . "'"; break; case "SUPPORT_COMMENTS": $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.SUPPORT_COMMENTS", $val, $match); break; case "IS_SPAM": $arSqlSearch[] = $val == "Y" ? "T.IS_SPAM ='Y'" : "(T.IS_SPAM = 'N' or T.IS_SPAM is null)"; break; case "IS_OVERDUE": $arSqlSearch[] = $val == "Y" ? "T.IS_OVERDUE ='Y'" : "(T.IS_OVERDUE = 'N' or T.IS_OVERDUE is null)"; break; case "IS_SPAM_MAYBE": $arSqlSearch[] = $val == "Y" ? "T.IS_SPAM='N'" : "(T.IS_SPAM='Y' or T.IS_SPAM is null)"; break; case 'SUPPORTTEAM_GROUP_ID': case 'CLIENT_GROUP_ID': if ($key == 'SUPPORTTEAM_GROUP_ID') { $table = 'UGS'; $bJoinSupportTeamTbl = true; } else { $table = 'UGC'; $bJoinClientTbl = true; } if (is_array($val)) { $val = array_map('intval', $val); $val = array_unique($val); $val = array_filter($val); if (count($val) > 0) { $arSqlSearch[] = '(' . $table . '.GROUP_ID IS NOT NULL AND ' . $table . '.GROUP_ID IN (' . implode(',', $val) . '))'; } } else { $val = intval($val); if ($val > 0) { $arSqlSearch[] = '(' . $table . '.GROUP_ID IS NOT NULL AND ' . $table . '.GROUP_ID=\'' . $val . '\')'; } } break; case 'COUPON': $match = $matchValueSet && $arFilter[$key . "_EXACT_MATCH"] != "Y" ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T." . $key, $val, $match); break; } } } $obUserFieldsSql = new CUserTypeSQL(); $obUserFieldsSql->SetEntity("SUPPORT", "T.ID"); $obUserFieldsSql->SetSelect($arParams["SELECT"]); $obUserFieldsSql->SetFilter($arFilter); $obUserFieldsSql->SetOrder(array($by => $order)); if ($by == "s_id") { $strSqlOrder = "ORDER BY T.ID"; } elseif ($by == "s_last_message_date") { $strSqlOrder = "ORDER BY T.LAST_MESSAGE_DATE"; } elseif ($by == "s_site_id" || $by == "s_lid") { $strSqlOrder = "ORDER BY T.SITE_ID"; } elseif ($by == "s_lamp") { $strSqlOrder = "ORDER BY LAMP"; } elseif ($by == "s_is_overdue") { $strSqlOrder = "ORDER BY T.IS_OVERDUE"; } elseif ($by == "s_is_notified") { $strSqlOrder = "ORDER BY T.IS_NOTIFIED"; } elseif ($by == "s_date_create") { $strSqlOrder = "ORDER BY T.DATE_CREATE"; } elseif ($by == "s_timestamp" || $by == "s_timestamp_x") { $strSqlOrder = "ORDER BY T.TIMESTAMP_X"; } elseif ($by == "s_date_close") { $strSqlOrder = "ORDER BY T.DATE_CLOSE"; } elseif ($by == "s_owner") { $strSqlOrder = "ORDER BY T.OWNER_USER_ID"; } elseif ($by == "s_modified_by") { $strSqlOrder = "ORDER BY T.MODIFIED_USER_ID"; } elseif ($by == "s_title") { $strSqlOrder = "ORDER BY T.TITLE "; } elseif ($by == "s_responsible") { $strSqlOrder = "ORDER BY T.RESPONSIBLE_USER_ID"; } elseif ($by == "s_messages") { $strSqlOrder = "ORDER BY T.MESSAGES"; } elseif ($by == "s_category") { $strSqlOrder = "ORDER BY T.CATEGORY_ID"; } elseif ($by == "s_criticality") { $strSqlOrder = "ORDER BY T.CRITICALITY_ID"; } elseif ($by == "s_sla") { $strSqlOrder = "ORDER BY T.SLA_ID"; } elseif ($by == "s_status") { $strSqlOrder = "ORDER BY T.STATUS_ID"; } elseif ($by == "s_difficulty") { $strSqlOrder = "ORDER BY T.DIFFICULTY_ID"; } elseif ($by == "s_problem_time") { $strSqlOrder = "ORDER BY T.PROBLEM_TIME"; } elseif ($by == "s_mark") { $strSqlOrder = "ORDER BY T.MARK_ID"; } elseif ($by == "s_online") { $strSqlOrder = "ORDER BY USERS_ONLINE"; } elseif ($by == "s_support_comments") { $strSqlOrder = "ORDER BY T.SUPPORT_COMMENTS"; } elseif ($by == "s_auto_close_days_left") { $strSqlOrder = "ORDER BY AUTO_CLOSE_DAYS_LEFT"; } elseif ($by == 's_coupon') { $strSqlOrder = 'ORDER BY T.COUPON'; } elseif ($by == 's_deadline') { $strSqlOrder = 'ORDER BY T.SUPPORT_DEADLINE'; } elseif ($s = $obUserFieldsSql->GetOrder($by)) { $strSqlOrder = "ORDER BY " . strtoupper($s); } else { $by = "s_default"; $strSqlOrder = "ORDER BY IS_SUPER_TICKET DESC, T.IS_OVERDUE DESC, T.IS_NOTIFIED DESC, T.LAST_MESSAGE_DATE"; } if ($order != "asc") { $strSqlOrder .= " desc "; $order = "desc"; } $arSqlSearch[] = $obUserFieldsSql->GetFilter(); if ($getUserName == "Y") { $u_select = "\n\t\t\t\t,\n\t\t\t\tUO.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tOWNER_LOGIN,\n\t\t\t\tUO.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tOWNER_EMAIL,\n\t\t\t\tconcat(ifnull(UO.NAME,''),' ',ifnull(UO.LAST_NAME,''))\t\tOWNER_NAME,\n\t\t\t\tUR.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tRESPONSIBLE_LOGIN,\n\t\t\t\tUR.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tRESPONSIBLE_EMAIL,\n\t\t\t\tconcat(ifnull(UR.NAME,''),' ',ifnull(UR.LAST_NAME,''))\t\tRESPONSIBLE_NAME,\n\t\t\t\tUM.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_BY_LOGIN,\n\t\t\t\tUM.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_BY_EMAIL,\n\t\t\t\tconcat(ifnull(UM.NAME,''),' ',ifnull(UM.LAST_NAME,''))\t\tMODIFIED_BY_NAME,\n\t\t\t\tUM.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_LOGIN,\n\t\t\t\tUM.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_EMAIL,\n\t\t\t\tconcat(ifnull(UM.NAME,''),' ',ifnull(UM.LAST_NAME,''))\t\tMODIFIED_NAME,\n\t\t\t\tUL.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tLAST_MESSAGE_LOGIN,\n\t\t\t\tUL.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tLAST_MESSAGE_EMAIL,\n\t\t\t\tconcat(ifnull(UL.NAME,''),' ',ifnull(UL.LAST_NAME,''))\t\tLAST_MESSAGE_NAME,\n\t\t\t\tUC.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tCREATED_LOGIN,\n\t\t\t\tUC.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tCREATED_EMAIL,\n\t\t\t\tconcat(ifnull(UC.NAME,''),' ',ifnull(UC.LAST_NAME,''))\t\tCREATED_NAME\n\t\t\t"; $u_join = "\n\t\t\tLEFT JOIN b_user UO ON (UO.ID = T.OWNER_USER_ID)\n\t\t\tLEFT JOIN b_user UR ON (UR.ID = T.RESPONSIBLE_USER_ID)\n\t\t\tLEFT JOIN b_user UM ON (UM.ID = T.MODIFIED_USER_ID)\n\t\t\tLEFT JOIN b_user UL ON (UL.ID = T.LAST_MESSAGE_USER_ID)\n\t\t\tLEFT JOIN b_user UC ON (UC.ID = T.CREATED_USER_ID)\n\t\t\t"; } if ($getExtraNames == "Y") { $d_select = "\n\t\t\t\t,\n\t\t\t\tDC.NAME\t\t\t\t\t\t\t\t\t\t\t\t\t\tCATEGORY_NAME,\n\t\t\t\tDC.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tCATEGORY_DESC,\n\t\t\t\tDC.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tCATEGORY_SID,\n\t\t\t\tDK.NAME\t\t\t\t\t\t\t\t\t\t\t\t\t\tCRITICALITY_NAME,\n\t\t\t\tDK.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tCRITICALITY_DESC,\n\t\t\t\tDK.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tCRITICALITY_SID,\n\t\t\t\tDS.NAME\t\t\t\t\t\t\t\t\t\t\t\t\t\tSTATUS_NAME,\n\t\t\t\tDS.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tSTATUS_DESC,\n\t\t\t\tDS.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tSTATUS_SID,\n\t\t\t\tDM.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tMARK_NAME,\n\t\t\t\tDM.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tMARK_DESC,\n\t\t\t\tDM.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tMARK_SID,\n\t\t\t\tDSR.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tSOURCE_NAME,\n\t\t\t\tDSR.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tSOURCE_DESC,\n\t\t\t\tDSR.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tSOURCE_SID,\n\t\t\t\tDD.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tDIFFICULTY_NAME,\n\t\t\t\tDD.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tDIFFICULTY_DESC,\n\t\t\t\tDD.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tDIFFICULTY_SID,\n\t\t\t\tSLA.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tSLA_NAME\n\t\t\t"; $d_join = "\n\t\t\tLEFT JOIN b_ticket_dictionary DC ON (DC.ID = T.CATEGORY_ID and DC.C_TYPE = 'C')\n\t\t\tLEFT JOIN b_ticket_dictionary DK ON (DK.ID = T.CRITICALITY_ID and DK.C_TYPE = 'K')\n\t\t\tLEFT JOIN b_ticket_dictionary DS ON (DS.ID = T.STATUS_ID and DS.C_TYPE = 'S')\n\t\t\tLEFT JOIN b_ticket_dictionary DM ON (DM.ID = T.MARK_ID and DM.C_TYPE = 'M')\n\t\t\tLEFT JOIN b_ticket_dictionary DSR ON (DSR.ID = T.SOURCE_ID and DSR.C_TYPE = 'SR')\n\t\t\tLEFT JOIN b_ticket_dictionary DD ON (DD.ID = T.DIFFICULTY_ID and DD.C_TYPE = 'D')\n\t\t\tLEFT JOIN b_ticket_sla SLA ON (SLA.ID = T.SLA_ID)\n\t\t\t"; } if (strlen($siteID) > 0) { $dates_select = "\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "FULL", $siteID, true) . "\tDATE_CREATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "FULL", $siteID, true) . "\tTIMESTAMP_X,\n\t\t\t\t" . $DB->DateToCharFunction("T.LAST_MESSAGE_DATE", "FULL", $siteID, true) . "\tLAST_MESSAGE_DATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "FULL", $siteID, true) . "\tDATE_CLOSE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "SHORT", $siteID, true) . "\tDATE_CREATE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "SHORT", $siteID, true) . "\tTIMESTAMP_X_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "SHORT", $siteID, true) . "\tDATE_CLOSE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.SUPPORT_DEADLINE", "FULL", $siteID, true) . "\tSUPPORT_DEADLINE,\n\t\t\t\tCASE WHEN (UNIX_TIMESTAMP(T.DATE_CLOSE) IS NULL OR UNIX_TIMESTAMP(T.DATE_CLOSE) = 0) AND T.LAST_MESSAGE_BY_SUPPORT_TEAM = 'Y' THEN " . $DB->DateToCharFunction("ADDDATE(T.LAST_MESSAGE_DATE, INTERVAL T.AUTO_CLOSE_DAYS DAY)", "FULL", $siteID, true) . " ELSE NULL END AUTO_CLOSE_DATE\n\t\t\t"; } else { $dates_select = "\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "FULL") . "\t\tDATE_CREATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "FULL") . "\t\tTIMESTAMP_X,\n\t\t\t\t" . $DB->DateToCharFunction("T.LAST_MESSAGE_DATE", "FULL") . "\tLAST_MESSAGE_DATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "FULL") . "\t\tDATE_CLOSE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "SHORT") . "\tDATE_CREATE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "SHORT") . "\tTIMESTAMP_X_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "SHORT") . "\t\tDATE_CLOSE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.SUPPORT_DEADLINE", "FULL") . "\tSUPPORT_DEADLINE,\n\t\t\t\tCASE WHEN (UNIX_TIMESTAMP(T.DATE_CLOSE) IS NULL OR UNIX_TIMESTAMP(T.DATE_CLOSE) = 0) AND T.LAST_MESSAGE_BY_SUPPORT_TEAM = 'Y' THEN " . $DB->DateToCharFunction("ADDDATE(T.LAST_MESSAGE_DATE, INTERVAL T.AUTO_CLOSE_DAYS DAY)", "FULL") . " ELSE NULL END AUTO_CLOSE_DATE\n\t\t\t"; } $ugroupJoin = ''; if ($bJoinSupportTeamTbl) { $ugroupJoin .= "\n\t\t\tLEFT JOIN b_ticket_user_ugroup UGS ON (UGS.USER_ID = T.RESPONSIBLE_USER_ID) "; $need_group = true; } if ($bJoinClientTbl) { $ugroupJoin .= "\n\t\t\tLEFT JOIN b_ticket_user_ugroup UGC ON (UGC.USER_ID = T.OWNER_USER_ID) "; $need_group = true; } // add permissions check if (!($bAdmin == 'Y' || $bDemo == 'Y')) { // a list of users who own or are responsible for tickets, which we can show to our current user $ticketUsers = array($uid); // check if user has groups $result = $DB->Query('SELECT GROUP_ID FROM b_ticket_user_ugroup WHERE USER_ID = ' . $uid . ' AND CAN_VIEW_GROUP_MESSAGES = \'Y\''); if ($result) { // collect members of these groups $uGroups = array(); while ($row = $result->Fetch()) { $uGroups[] = $row['GROUP_ID']; } if (!empty($uGroups)) { $result = $DB->Query('SELECT USER_ID FROM b_ticket_user_ugroup WHERE GROUP_ID IN (' . join(',', $uGroups) . ')'); if ($result) { while ($row = $result->Fetch()) { $ticketUsers[] = $row['USER_ID']; } } } } // build sql $strSqlSearchUser = ""; if ($bSupportTeam == 'Y') { $strSqlSearchUser = '******' . join(',', $ticketUsers) . ')'; } elseif ($bSupportClient == 'Y') { $strSqlSearchUser = '******' . join(',', $ticketUsers) . ')'; } $arSqlSearch[] = $strSqlSearchUser; } $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $onlineInterval = intval(COption::GetOptionString("support", "ONLINE_INTERVAL")); $strSqlSelect = "\n\t\t\tSELECT\n\t\t\t\tT.*,\n\t\t\t\tT.SITE_ID,\n\t\t\t\tT.SITE_ID\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLID,\n\t\t\t\t{$dates_select},\n\t\t\t\tUNIX_TIMESTAMP(T.DATE_CLOSE)-UNIX_TIMESTAMP(T.DATE_CREATE)\t\t\t\t\t\t\tTICKET_TIME,\n\t\t\t\tCASE WHEN (UNIX_TIMESTAMP(T.DATE_CLOSE) IS NULL OR UNIX_TIMESTAMP(T.DATE_CLOSE) = 0) AND T.LAST_MESSAGE_BY_SUPPORT_TEAM = 'Y' THEN\n\t\t\t\t\tTO_DAYS(\n\t\t\t\t\t\tADDDATE(\n\t\t\t\t\t\t\tT.LAST_MESSAGE_DATE, INTERVAL T.AUTO_CLOSE_DAYS DAY\n\t\t\t\t\t\t)\n\t\t\t\t\t) - TO_DAYS(now())\n\t\t\t\tELSE -1 END AUTO_CLOSE_DAYS_LEFT,\n\t\t\t\t(SELECT COUNT(DISTINCT USER_ID) FROM b_ticket_online WHERE TICKET_ID = T.ID AND TIMESTAMP_X >= DATE_ADD(now(), INTERVAL - " . $onlineInterval . " SECOND)) USERS_ONLINE,\n\t\t\t\tif(T.COUPON IS NOT NULL, 1, 0)\t\t\t\t\t\t\t\t\t\t\t\t\t\tIS_SUPER_TICKET,\n\t\t\t\t{$lamp}\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLAMP\n\t\t\t\t{$d_select}\n\t\t\t\t{$u_select}\n\t\t\t\t" . $obUserFieldsSql->GetSelect(); $strSqlFrom = "\n\t\t\tFROM\n\t\t\t\tb_ticket T\n\t\t\t{$u_join}\n\t\t\t{$d_join}\n\t\t\t{$messJoin}\n\t\t\t{$searchJoin}\n\t\t\t{$ugroupJoin}\n\t\t\t\t" . $obUserFieldsSql->GetJoin("T.ID"); $strSqlWhere = "\n\t\t\tWHERE\n\t\t\t{$strSqlSearch}\n\t\t"; $strSqlGroup = $need_group ? ' GROUP BY T.ID ' : ''; $strSqlHaving = $arSqlHaving ? ' HAVING ' . join(' AND ', $arSqlHaving) . ' ' : ''; $strSql = $strSqlSelect . $strSqlFrom . $strSqlWhere . $strSqlGroup . $strSqlHaving . $strSqlOrder; if (is_array($arParams) && isset($arParams["NAV_PARAMS"]) && is_array($arParams["NAV_PARAMS"])) { $nTopCount = isset($arParams['NAV_PARAMS']['nTopCount']) ? intval($arParams['NAV_PARAMS']['nTopCount']) : 0; if ($nTopCount > 0) { $strSql = $DB->TopSql($strSql, $nTopCount); $res = $DB->Query($strSql, false, $err_mess . __LINE__); $res->SetUserFields($USER_FIELD_MANAGER->GetUserFields("SUPPORT")); } else { $cntSql = "SELECT COUNT(T.ID) as C " . $strSqlFrom . $strSqlWhere . $strSqlGroup . $strSqlHaving; if (!empty($strSqlGroup)) { $cntSql = 'SELECT COUNT(1) AS C FROM (' . $cntSql . ') tt'; } $res_cnt = $DB->Query($cntSql); $res_cnt = $res_cnt->Fetch(); $res = new CDBResult(); $res->SetUserFields($USER_FIELD_MANAGER->GetUserFields("SUPPORT")); $res->NavQuery($strSql, $res_cnt["C"], $arParams["NAV_PARAMS"]); } } else { $res = $DB->Query($strSql, false, $err_mess . __LINE__); $res->SetUserFields($USER_FIELD_MANAGER->GetUserFields("SUPPORT")); } $isFiltered = IsFiltered($strSqlSearch); return $res; }
function GetList(&$by, &$order, $arFilter = array(), &$isFiltered, $checkRights = "Y", $getUserName = "******", $getExtraNames = "Y", $siteID = false, $arParams = array()) { $err_mess = CTicket::err_mess() . "<br>Function: GetList<br>Line: "; global $DB, $USER, $USER_FIELD_MANAGER; $bAdmin = 'N'; $bSupportTeam = 'N'; $bSupportClient = 'N'; $bDemo = 'N'; $messJoin = ""; if ($checkRights == 'Y') { $bAdmin = CTicket::IsAdmin() ? 'Y' : 'N'; $bSupportTeam = CTicket::IsSupportTeam() ? 'Y' : 'N'; $bSupportClient = CTicket::IsSupportClient() ? 'Y' : 'N'; $bDemo = CTicket::IsDemo() ? 'Y' : 'N'; $uid = intval($USER->GetID()); } else { $bAdmin = 'Y'; $bSupportTeam = 'Y'; $bSupportClient = 'Y'; $bDemo = 'Y'; if (is_object($USER)) { $uid = intval($USER->GetID()); } else { $uid = -1; } } if ($bAdmin != 'Y' && $bSupportTeam != 'Y' && $bSupportClient != 'Y' && $bDemo != 'Y') { return false; } if ($bSupportTeam == 'Y' || $bAdmin == 'Y' || $bDemo == 'Y') { $lamp = "\n\t\t\t\tif(ifnull(T.DATE_CLOSE,'x')<>'x', 'grey',\n\t\t\t\t\tif(ifnull(T.LAST_MESSAGE_USER_ID,0)='{$uid}', 'green',\n\t\t\t\t\t\tif(ifnull(T.OWNER_USER_ID,0)='{$uid}', 'red',\n\t\t\t\t\t\t\tif(T.LAST_MESSAGE_BY_SUPPORT_TEAM='Y','green_s',\n\t\t\t\t\t\t\t\tif(ifnull(T.RESPONSIBLE_USER_ID,0)='{$uid}', 'red',\n\t\t\t\t\t\t\t\t\t'yellow')))))\n\t\t\t\t"; } else { $lamp = "\n\t\t\t\tif(ifnull(T.DATE_CLOSE,'x')<>'x', 'grey',\n\t\t\t\t\tif(ifnull(T.LAST_MESSAGE_USER_ID,0)='{$uid}', 'green', 'red'))\n\t\t\t\t"; } $bJoinSupportTeamTbl = $bJoinClientTbl = false; $arSqlSearch = array(); $strSqlSearch = ""; if (is_array($arFilter)) { $filterKeys = array_keys($arFilter); for ($i = 0; $i < count($filterKeys); $i++) { $key = $filterKeys[$i]; $val = $arFilter[$filterKeys[$i]]; if (is_array($val) && count($val) <= 0 || !is_array($val) && (strlen($val) <= 0 || $val === 'NOT_REF')) { continue; } $matchValueSet = in_array($key . "_EXACT_MATCH", $filterKeys) ? true : false; $key = strtoupper($key); switch ($key) { case "ID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T.ID", $val, $match); break; case "HOLD_ON": $arSqlSearch[] = $val == "Y" ? "T.HOLD_ON='Y'" : "T.HOLD_ON = 'N'"; break; case "LID": case "SITE": case "SITE_ID": if (is_array($val)) { $val = implode(" | ", $val); } $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T.SITE_ID", $val, $match); break; case "LAMP": if (is_array($val)) { if (count($val) > 0) { foreach ($val as $value) { $str .= ", '" . $DB->ForSQL($value) . "'"; } $str = TrimEx($str, ","); $arSqlSearch[] = " " . $lamp . " in (" . $str . ")"; } } elseif (strlen($val) > 0) { $arSqlSearch[] = " " . $lamp . " = '" . $DB->ForSQL($val) . "'"; } break; case "DATE_CREATE_1": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CREATE>=" . $DB->CharToDateFunction($val, "SHORT"); } break; case "DATE_CREATE_2": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CREATE<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY"; } break; case "DATE_TIMESTAMP_1": if (CheckDateTime($val)) { $arSqlSearch[] = "T.TIMESTAMP_X>=" . $DB->CharToDateFunction($val, "SHORT"); } break; case "DATE_TIMESTAMP_2": if (CheckDateTime($val)) { $arSqlSearch[] = "T.TIMESTAMP_X<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY"; } break; case "DATE_CLOSE_1": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CLOSE>=" . $DB->CharToDateFunction($val, "SHORT"); } break; case "DATE_CLOSE_2": if (CheckDateTime($val)) { $arSqlSearch[] = "T.DATE_CLOSE<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY"; } break; case "CLOSE": $arSqlSearch[] = $val == "Y" ? "T.DATE_CLOSE is not null" : "T.DATE_CLOSE is null"; break; case "AUTO_CLOSE_DAYS1": $arSqlSearch[] = "T.AUTO_CLOSE_DAYS>='" . intval($val) . "'"; break; case "AUTO_CLOSE_DAYS2": $arSqlSearch[] = "T.AUTO_CLOSE_DAYS<='" . intval($val) . "'"; break; case "TICKET_TIME_1": $arSqlSearch[] = "UNIX_TIMESTAMP(T.DATE_CLOSE) - UNIX_TIMESTAMP(T.DATE_CREATE)>='" . intval($val) * 86400 . "'"; break; case "TICKET_TIME_2": $arSqlSearch[] = "UNIX_TIMESTAMP(T.DATE_CLOSE) - UNIX_TIMESTAMP(T.DATE_CREATE)<='" . intval($val) * 86400 . "'"; break; case "TITLE": $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.TITLE", $val, $match); break; case "MESSAGES1": $arSqlSearch[] = "T.MESSAGES>='" . intval($val) . "'"; break; case "MESSAGES2": $arSqlSearch[] = "T.MESSAGES<='" . intval($val) . "'"; break; case "PROBLEM_TIME1": $arSqlSearch[] = "T.PROBLEM_TIME>='" . intval($val) . "'"; break; case "PROBLEM_TIME2": $arSqlSearch[] = "T.PROBLEM_TIME<='" . intval($val) . "'"; break; case "OVERDUE_MESSAGES1": $arSqlSearch[] = "T.OVERDUE_MESSAGES>='" . intval($val) . "'"; break; case "OVERDUE_MESSAGES2": $arSqlSearch[] = "T.OVERDUE_MESSAGES<='" . intval($val) . "'"; break; case "AUTO_CLOSE_DAYS_LEFT1": $arSqlSearch[] = "TO_DAYS(ADDDATE(T.TIMESTAMP_X, INTERVAL T.AUTO_CLOSE_DAYS DAY))-TO_DAYS(now())>='" . intval($val) . "'"; break; case "AUTO_CLOSE_DAYS_LEFT2": $arSqlSearch[] = "TO_DAYS(ADDDATE(T.TIMESTAMP_X, INTERVAL T.AUTO_CLOSE_DAYS DAY))-TO_DAYS(now())<='" . intval($val) . "'"; break; case "OWNER": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.OWNER_USER_ID, UO.LOGIN, UO.LAST_NAME, UO.NAME, T.OWNER_SID", $val, $match, array("@", ".")); break; case "OWNER_USER_ID": case "OWNER_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T." . $key, $val, $match); break; case "SLA_ID": case "SLA": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T.SLA_ID", $val, $match); break; case "CREATED_BY": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.CREATED_USER_ID, UC.LOGIN, UC.LAST_NAME, UC.NAME, T.CREATED_MODULE_NAME", $val, $match); break; case "RESPONSIBLE": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.RESPONSIBLE_USER_ID, UR.LOGIN, UR.LAST_NAME, UR.NAME", $val, $match); break; case "RESPONSIBLE_ID": if (intval($val) > 0) { $arSqlSearch[] = "T.RESPONSIBLE_USER_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.RESPONSIBLE_USER_ID is null or T.RESPONSIBLE_USER_ID=0)"; } break; case "CATEGORY_ID": case "CATEGORY": if (intval($val) > 0) { $arSqlSearch[] = "T.CATEGORY_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.CATEGORY_ID is null or T.CATEGORY_ID=0)"; } break; case "CATEGORY_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DC.SID", $val, $match); break; case "CRITICALITY_ID": case "CRITICALITY": if (intval($val) > 0) { $arSqlSearch[] = "T.CRITICALITY_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.CRITICALITY_ID is null or T.CRITICALITY_ID=0)"; } break; case "CRITICALITY_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DK.SID", $val, $match); break; case "STATUS_ID": case "STATUS": if (intval($val) > 0) { $arSqlSearch[] = "T.STATUS_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.STATUS_ID is null or T.STATUS_ID=0)"; } break; case "STATUS_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DS.SID", $val, $match); break; case "MARK_ID": case "MARK": if (intval($val) > 0) { $arSqlSearch[] = "T.MARK_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.MARK_ID is null or T.MARK_ID=0)"; } break; case "MARK_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DM.SID", $val, $match); break; case "SOURCE_ID": case "SOURCE": if (intval($val) > 0) { $arSqlSearch[] = "T.SOURCE_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.SOURCE_ID is null or T.SOURCE_ID=0)"; } break; case "SOURCE_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DSR.SID", $val, $match); break; case "DIFFICULTY_ID": case "DIFFICULTY": if (intval($val) > 0) { $arSqlSearch[] = "T.DIFFICULTY_ID = '" . intval($val) . "'"; } elseif ($val == 0) { $arSqlSearch[] = "(T.DIFFICULTY_ID is null or T.DIFFICULTY_ID=0)"; } break; case "DIFFICULTY_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("DD.SID", $val, $match); break; case "MODIFIED_BY": $getUserName = "******"; $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.MODIFIED_USER_ID, T.MODIFIED_MODULE_NAME, UM.LOGIN, UM.LAST_NAME, UM.NAME", $val, $match); break; case "MESSAGE": global $strError; if (strlen($val) <= 0) { break; } if ($bSupportTeam == "Y" || $bAdmin == "Y" || $bDemo == "Y") { $messJoin = "INNER JOIN b_ticket_message M ON (M.TICKET_ID=T.ID)"; } else { $messJoin = "INNER JOIN b_ticket_message M ON (M.TICKET_ID=T.ID and M.IS_HIDDEN='N' and M.IS_LOG='N')"; } if (CSupportSearch::checkModule()) { $arSqlSearch[] = CSupportSearch::GetFilterQuery($val, "M.ID", "T.TITLE", "M.MESSAGE", $strError); } else { $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $f = new CFilterQuery("OR", "yes", $match, array(), "N", "Y", "N"); $query = $f->GetQueryString("T.TITLE,M.MESSAGE_SEARCH", $val); $error = $f->error; if (strlen(trim($error)) > 0) { $strError .= $error . "<br>"; $query = "0"; } else { $arSqlSearch[] = $query; } } break; case "LAST_MESSAGE_USER_ID": case "LAST_MESSAGE_SID": $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T." . $key, $val, $match); break; case "SUPPORT_COMMENTS": $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("T.SUPPORT_COMMENTS", $val, $match); break; case "IS_SPAM": $arSqlSearch[] = $val == "Y" ? "T.IS_SPAM ='Y'" : "(T.IS_SPAM = 'N' or T.IS_SPAM is null)"; break; case "IS_OVERDUE": $arSqlSearch[] = $val == "Y" ? "T.IS_OVERDUE ='Y'" : "(T.IS_OVERDUE = 'N' or T.IS_OVERDUE is null)"; break; case "IS_SPAM_MAYBE": $arSqlSearch[] = $val == "Y" ? "T.IS_SPAM='N'" : "(T.IS_SPAM='Y' or T.IS_SPAM is null)"; break; case 'SUPPORTTEAM_GROUP_ID': case 'CLIENT_GROUP_ID': if ($key == 'SUPPORTTEAM_GROUP_ID') { $table = 'UGS'; $bJoinSupportTeamTbl = true; } else { $table = 'UGC'; $bJoinClientTbl = true; } if (is_array($val)) { $val = array_map('intval', $val); $val = array_unique($val); $val = array_filter($val); if (count($val) > 0) { $arSqlSearch[] = '(' . $table . '.GROUP_ID IS NOT NULL AND ' . $table . '.GROUP_ID IN (' . implode(',', $val) . '))'; } } else { $val = intval($val); if ($val > 0) { $arSqlSearch[] = '(' . $table . '.GROUP_ID IS NOT NULL AND ' . $table . '.GROUP_ID=\'' . $val . '\')'; } } break; case 'COUPON': $match = $matchValueSet && $arFilter[$key . "_EXACT_MATCH"] != "Y" ? "Y" : "N"; $arSqlSearch[] = GetFilterQuery("T." . $key, $val, $match); break; } } } $obUserFieldsSql = new CUserTypeSQL(); $obUserFieldsSql->SetEntity("SUPPORT", "T.ID"); $obUserFieldsSql->SetSelect($arParams["SELECT"]); $obUserFieldsSql->SetFilter($arFilter); $obUserFieldsSql->SetOrder(array($by => $order)); if ($by == "s_id") { $strSqlOrder = "ORDER BY T.ID"; } elseif ($by == "s_last_message_date") { $strSqlOrder = "ORDER BY T.LAST_MESSAGE_DATE"; } elseif ($by == "s_site_id" || $by == "s_lid") { $strSqlOrder = "ORDER BY T.SITE_ID"; } elseif ($by == "s_lamp") { $strSqlOrder = "ORDER BY LAMP"; } elseif ($by == "s_is_overdue") { $strSqlOrder = "ORDER BY T.IS_OVERDUE"; } elseif ($by == "s_is_notified") { $strSqlOrder = "ORDER BY T.IS_NOTIFIED"; } elseif ($by == "s_date_create") { $strSqlOrder = "ORDER BY T.DATE_CREATE"; } elseif ($by == "s_timestamp") { $strSqlOrder = "ORDER BY T.TIMESTAMP_X"; } elseif ($by == "s_date_close") { $strSqlOrder = "ORDER BY T.DATE_CLOSE"; } elseif ($by == "s_owner") { $strSqlOrder = "ORDER BY T.OWNER_USER_ID"; } elseif ($by == "s_modified_by") { $strSqlOrder = "ORDER BY T.MODIFIED_USER_ID"; } elseif ($by == "s_title") { $strSqlOrder = "ORDER BY T.TITLE "; } elseif ($by == "s_responsible") { $strSqlOrder = "ORDER BY T.RESPONSIBLE_USER_ID"; } elseif ($by == "s_messages") { $strSqlOrder = "ORDER BY T.MESSAGES"; } elseif ($by == "s_category") { $strSqlOrder = "ORDER BY T.CATEGORY_ID"; } elseif ($by == "s_criticality") { $strSqlOrder = "ORDER BY T.CRITICALITY_ID"; } elseif ($by == "s_sla") { $strSqlOrder = "ORDER BY T.SLA_ID"; } elseif ($by == "s_status") { $strSqlOrder = "ORDER BY T.STATUS_ID"; } elseif ($by == "s_difficulty") { $strSqlOrder = "ORDER BY T.DIFFICULTY_ID"; } elseif ($by == "s_problem_time") { $strSqlOrder = "ORDER BY T.PROBLEM_TIME"; } elseif ($by == "s_mark") { $strSqlOrder = "ORDER BY T.MARK_ID"; } elseif ($by == "s_online") { $strSqlOrder = "ORDER BY USERS_ONLINE"; } elseif ($by == "s_support_comments") { $strSqlOrder = "ORDER BY T.SUPPORT_COMMENTS"; } elseif ($by == "s_auto_close_days_left") { $strSqlOrder = "ORDER BY AUTO_CLOSE_DAYS_LEFT"; } elseif ($by == 's_coupon') { $strSqlOrder = 'ORDER BY T.COUPON'; } elseif ($by == 's_deadline') { $strSqlOrder = 'ORDER BY T.SUPPORT_DEADLINE'; } elseif ($s = $obUserFieldsSql->GetOrder($by)) { $strSqlOrder = "ORDER BY " . strtoupper($s); } else { $by = "s_default"; $strSqlOrder = "ORDER BY IS_SUPER_TICKET DESC, T.IS_OVERDUE DESC, T.IS_NOTIFIED DESC, T.LAST_MESSAGE_DATE"; } if ($order != "asc") { $strSqlOrder .= " desc "; $order = "desc"; } $arSqlSearch[] = $obUserFieldsSql->GetFilter(); if ($getUserName == "Y") { $u_select = "\n\t\t\t\t,\n\t\t\t\tUO.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tOWNER_LOGIN,\n\t\t\t\tUO.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tOWNER_EMAIL,\n\t\t\t\tconcat(ifnull(UO.NAME,''),' ',ifnull(UO.LAST_NAME,''))\t\tOWNER_NAME,\n\t\t\t\tUR.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tRESPONSIBLE_LOGIN,\n\t\t\t\tUR.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tRESPONSIBLE_EMAIL,\n\t\t\t\tconcat(ifnull(UR.NAME,''),' ',ifnull(UR.LAST_NAME,''))\t\tRESPONSIBLE_NAME,\n\t\t\t\tUM.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_BY_LOGIN,\n\t\t\t\tUM.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_BY_EMAIL,\n\t\t\t\tconcat(ifnull(UM.NAME,''),' ',ifnull(UM.LAST_NAME,''))\t\tMODIFIED_BY_NAME,\n\t\t\t\tUM.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_LOGIN,\n\t\t\t\tUM.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tMODIFIED_EMAIL,\n\t\t\t\tconcat(ifnull(UM.NAME,''),' ',ifnull(UM.LAST_NAME,''))\t\tMODIFIED_NAME,\n\t\t\t\tUL.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tLAST_MESSAGE_LOGIN,\n\t\t\t\tUL.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tLAST_MESSAGE_EMAIL,\n\t\t\t\tconcat(ifnull(UL.NAME,''),' ',ifnull(UL.LAST_NAME,''))\t\tLAST_MESSAGE_NAME,\n\t\t\t\tUC.LOGIN\t\t\t\t\t\t\t\t\t\t\t\t\tCREATED_LOGIN,\n\t\t\t\tUC.EMAIL\t\t\t\t\t\t\t\t\t\t\t\t\tCREATED_EMAIL,\n\t\t\t\tconcat(ifnull(UC.NAME,''),' ',ifnull(UC.LAST_NAME,''))\t\tCREATED_NAME\n\t\t\t"; $u_join = "\n\t\t\tLEFT JOIN b_user UO ON (UO.ID = T.OWNER_USER_ID)\n\t\t\tLEFT JOIN b_user UR ON (UR.ID = T.RESPONSIBLE_USER_ID)\n\t\t\tLEFT JOIN b_user UM ON (UM.ID = T.MODIFIED_USER_ID)\n\t\t\tLEFT JOIN b_user UL ON (UL.ID = T.LAST_MESSAGE_USER_ID)\n\t\t\tLEFT JOIN b_user UC ON (UC.ID = T.CREATED_USER_ID)\n\t\t\t"; } if ($getExtraNames == "Y") { $d_select = "\n\t\t\t\t,\n\t\t\t\tDC.NAME\t\t\t\t\t\t\t\t\t\t\t\t\t\tCATEGORY_NAME,\n\t\t\t\tDC.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tCATEGORY_DESC,\n\t\t\t\tDC.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tCATEGORY_SID,\n\t\t\t\tDK.NAME\t\t\t\t\t\t\t\t\t\t\t\t\t\tCRITICALITY_NAME,\n\t\t\t\tDK.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tCRITICALITY_DESC,\n\t\t\t\tDK.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tCRITICALITY_SID,\n\t\t\t\tDS.NAME\t\t\t\t\t\t\t\t\t\t\t\t\t\tSTATUS_NAME,\n\t\t\t\tDS.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tSTATUS_DESC,\n\t\t\t\tDS.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tSTATUS_SID,\n\t\t\t\tDM.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tMARK_NAME,\n\t\t\t\tDM.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tMARK_DESC,\n\t\t\t\tDM.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tMARK_SID,\n\t\t\t\tDSR.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tSOURCE_NAME,\n\t\t\t\tDSR.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tSOURCE_DESC,\n\t\t\t\tDSR.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tSOURCE_SID,\n\t\t\t\tDD.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tDIFFICULTY_NAME,\n\t\t\t\tDD.DESCR\t\t\t\t\t\t\t\t\t\t\t\t\tDIFFICULTY_DESC,\n\t\t\t\tDD.SID\t\t\t\t\t\t\t\t\t\t\t\t\t\tDIFFICULTY_SID,\n\t\t\t\tSLA.NAME\t\t\t\t\t\t\t\t\t\t\t\t\tSLA_NAME\n\t\t\t"; $d_join = "\n\t\t\tLEFT JOIN b_ticket_dictionary DC ON (DC.ID = T.CATEGORY_ID and DC.C_TYPE = 'C')\n\t\t\tLEFT JOIN b_ticket_dictionary DK ON (DK.ID = T.CRITICALITY_ID and DK.C_TYPE = 'K')\n\t\t\tLEFT JOIN b_ticket_dictionary DS ON (DS.ID = T.STATUS_ID and DS.C_TYPE = 'S')\n\t\t\tLEFT JOIN b_ticket_dictionary DM ON (DM.ID = T.MARK_ID and DM.C_TYPE = 'M')\n\t\t\tLEFT JOIN b_ticket_dictionary DSR ON (DSR.ID = T.SOURCE_ID and DSR.C_TYPE = 'SR')\n\t\t\tLEFT JOIN b_ticket_dictionary DD ON (DD.ID = T.DIFFICULTY_ID and DD.C_TYPE = 'D')\n\t\t\tLEFT JOIN b_ticket_sla SLA ON (SLA.ID = T.SLA_ID)\n\t\t\t"; } if (strlen($siteID) > 0) { $dates_select = "\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "FULL", $siteID, true) . "\tDATE_CREATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "FULL", $siteID, true) . "\tTIMESTAMP_X,\n\t\t\t\t" . $DB->DateToCharFunction("T.LAST_MESSAGE_DATE", "FULL", $siteID, true) . "\tLAST_MESSAGE_DATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "FULL", $siteID, true) . "\tDATE_CLOSE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "SHORT", $siteID, true) . "\tDATE_CREATE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "SHORT", $siteID, true) . "\tTIMESTAMP_X_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "SHORT", $siteID, true) . "\tDATE_CLOSE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.SUPPORT_DEADLINE", "FULL", $siteID, true) . "\tSUPPORT_DEADLINE,\n\t\t\t\t" . $DB->DateToCharFunction("ADDDATE(T.TIMESTAMP_X, INTERVAL T.AUTO_CLOSE_DAYS DAY)", "FULL", $siteID, true) . "\tAUTO_CLOSE_DATE\n\t\t\t"; } else { $dates_select = "\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "FULL") . "\t\tDATE_CREATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "FULL") . "\t\tTIMESTAMP_X,\n\t\t\t\t" . $DB->DateToCharFunction("T.LAST_MESSAGE_DATE", "FULL") . "\tLAST_MESSAGE_DATE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "FULL") . "\t\tDATE_CLOSE,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CREATE", "SHORT") . "\tDATE_CREATE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.TIMESTAMP_X", "SHORT") . "\tTIMESTAMP_X_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.DATE_CLOSE", "SHORT") . "\t\tDATE_CLOSE_SHORT,\n\t\t\t\t" . $DB->DateToCharFunction("T.SUPPORT_DEADLINE", "FULL") . "\tSUPPORT_DEADLINE,\n\t\t\t\t" . $DB->DateToCharFunction("ADDDATE(T.TIMESTAMP_X, INTERVAL T.AUTO_CLOSE_DAYS DAY)", "FULL") . "\tAUTO_CLOSE_DATE\n\t\t\t"; } $ugroupJoin = ''; $strSqlSearchUser = ''; if ($bJoinSupportTeamTbl || !($bAdmin == 'Y' || $bDemo == 'Y') && $bSupportTeam == 'Y') { $ugroupJoin .= "\n\t\t\t\tLEFT JOIN b_ticket_user_ugroup UGS ON (UGS.USER_ID = T.RESPONSIBLE_USER_ID) "; } if ($bJoinClientTbl || !($bAdmin == 'Y' || $bDemo == 'Y') && $bSupportClient == 'Y') { $ugroupJoin .= "\n\t\t\t\tLEFT JOIN b_ticket_user_ugroup UGC ON (UGC.USER_ID = T.OWNER_USER_ID) "; } if (!($bAdmin == 'Y' || $bDemo == 'Y')) { $strSqlSearchUser = "******"; if ($bSupportTeam == 'Y') { $strSqlSearchUser .= " OR (UGS2.USER_ID IS NOT NULL AND UGS2.USER_ID='{$uid}' AND UUS.IS_TEAM_GROUP IS NOT NULL AND UUS.IS_TEAM_GROUP='Y')"; $ugroupJoin .= "\n\t\t\t\t\tLEFT JOIN b_ticket_user_ugroup UGS2 ON (UGS2.GROUP_ID = UGS.GROUP_ID AND UGS2.CAN_VIEW_GROUP_MESSAGES = 'Y')\n\t\t\t\t\tLEFT JOIN b_ticket_ugroups UUS ON (UUS.ID = UGS.GROUP_ID) "; } elseif ($bSupportClient == 'Y') { $strSqlSearchUser .= " OR (UGC2.USER_ID IS NOT NULL AND UGC2.USER_ID='{$uid}' AND UUC.IS_TEAM_GROUP IS NOT NULL AND UUC.IS_TEAM_GROUP<>'Y')"; $ugroupJoin .= "\n\t\t\t\t\tLEFT JOIN b_ticket_user_ugroup UGC2 ON (UGC2.GROUP_ID = UGC.GROUP_ID AND UGC2.CAN_VIEW_GROUP_MESSAGES = 'Y')\n\t\t\t\t\tLEFT JOIN b_ticket_ugroups UUC ON (UUC.ID = UGC.GROUP_ID) "; } $strSqlSearchUser .= ')'; $arSqlSearch[] = $strSqlSearchUser; } $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $onlineInterval = intval(COption::GetOptionString("support", "ONLINE_INTERVAL")); $strSql = "\n\t\t\tSELECT\n\t\t\t\tT.*,\n\t\t\t\tT.SITE_ID,\n\t\t\t\tT.SITE_ID\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLID,\n\t\t\t\t{$dates_select},\n\t\t\t\tUNIX_TIMESTAMP(T.DATE_CLOSE)-UNIX_TIMESTAMP(T.DATE_CREATE)\t\t\t\t\t\t\tTICKET_TIME,\n\t\t\t\tTO_DAYS(ADDDATE(T.TIMESTAMP_X, INTERVAL T.AUTO_CLOSE_DAYS DAY))-TO_DAYS(now())\t\tAUTO_CLOSE_DAYS_LEFT,\n\t\t\t\tcount(distinct TN.USER_ID)\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tUSERS_ONLINE,\n\t\t\t\tif(T.COUPON IS NOT NULL, 1, 0)\t\t\t\t\t\t\t\t\t\t\t\t\t\tIS_SUPER_TICKET,\n\t\t\t\t{$lamp}\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLAMP\n\t\t\t\t{$d_select}\n\t\t\t\t{$u_select}\n\t\t\t\t" . $obUserFieldsSql->GetSelect() . "\n\t\t\tFROM\n\t\t\t\tb_ticket T\n\t\t\tLEFT JOIN b_ticket_online TN ON (TN.TICKET_ID = T.ID and TN.TIMESTAMP_X >= DATE_ADD(now(), INTERVAL - {$onlineInterval} SECOND))\n\t\t\t{$u_join}\n\t\t\t{$d_join}\n\t\t\t{$messJoin}\n\t\t\t{$ugroupJoin}\n\t\t\t\t" . $obUserFieldsSql->GetJoin("T.ID") . "\n\t\t\tWHERE\n\t\t\t{$strSqlSearch}\n\t\t\tGROUP BY\n\t\t\t\tT.ID\n\t\t\t{$strSqlOrder}\n\t\t\t"; $res = $DB->Query($strSql, false, $err_mess . __LINE__); $res->SetUserFields($USER_FIELD_MANAGER->GetUserFields("SUPPORT")); $isFiltered = IsFiltered($strSqlSearch); return $res; }
&dm=<?php echo $DIAMETER; ?> "></td> <td width="100%" valign="top"><table cellspacing=0 cellpadding=1 width="100%"> <?php if (!is_array($arrAnswers)) { $arrAnswers = array(); } usort($arrAnswers, create_function('$v1,$v2', 'if ($v1[\'COUNTER\']>$v2[\'COUNTER\']) return -1; elseif ($v1[\'COUNTER\']<$v2[\'COUNTER\']) return 1;')); $sum = $total = 0; $arr = array(); while (list(, $arAnswer) = each($arrAnswers)) { $total++; $sum += $arAnswer["COUNTER"]; $arr[] = array("ORIGINAL_COLOR" => TrimEx($arAnswer["COLOR"], "#"), "COUNTER" => $arAnswer["COUNTER"], "MESSAGE" => $arAnswer["MESSAGE"]); } $color = ""; reset($arr); while (list($key, $ar) = each($arr)) { $ar["PROCENT"] = $sum > 0 ? number_format($ar["COUNTER"] * 100 / $sum, 2, ',', '') : 0; $color = GetNextRGB($color, $total); $ar["SHOW_COLOR"] = strlen($ar["ORIGINAL_COLOR"]) <= 0 ? $color : $ar["ORIGINAL_COLOR"]; $arr[$key] = $ar; } reset($arr); foreach ($arr as $ar) { ?> <tr> <td valign="top"><table cellspacing="0" cellpadding="0"> <tr>
function Set_sendMails($nf, $v, $arFields) { $I_Email = null; $U_Email = null; if (!$v->isNew) { $U_Email = "Y"; } else { $I_Email = "Y"; } IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/classes/general/messages.php", $v->arrSite["LANGUAGE_ID"]); $mf = self::GetCSupportTableFields("EventFields"); $mf->ADMIN_EDIT_URL = "/bitrix/admin/ticket_edit.php"; $mf->LANGUAGE = $v->arrSite["LANGUAGE_ID"]; $mf->LANGUAGE_ID = $v->arrSite["LANGUAGE_ID"]; $arrSet = array("ID" => "ID", "DATE_CREATE" => "DATE_CREATE", "TIMESTAMP" => "TIMESTAMP_X", "DATE_CLOSE" => "DATE_CLOSE", "TITLE" => "TITLE", "CATEGORY" => "CATEGORY_NAME", "CRITICALITY" => "CRITICALITY_NAME", "DIFFICULTY" => "DIFFICULTY_NAME", "STATUS" => "STATUS_NAME", "SLA" => "SLA_NAME", "OWNER_USER_ID" => "OWNER_USER_ID", "OWNER_GUEST_ID" => "OWNER_GUEST_ID", "OWNER_SID" => "OWNER_SID", "OWNER_USER_NAME" => "OWNER_NAME", "OWNER_USER_LOGIN" => "OWNER_LOGIN", "OWNER_USER_EMAIL" => "OWNER_EMAIL", "RESPONSIBLE_USER_ID" => "RESPONSIBLE_USER_ID", "RESPONSIBLE_USER_NAME" => "RESPONSIBLE_NAME", "RESPONSIBLE_USER_LOGIN" => "RESPONSIBLE_LOGIN", "RESPONSIBLE_USER_EMAIL" => "RESPONSIBLE_EMAIL", "CREATED_USER_ID" => "CREATED_USER_ID", "CREATED_GUEST_ID" => "CREATED_GUEST_ID", "CREATED_USER_LOGIN" => "CREATED_LOGIN", "CREATED_USER_EMAIL" => "CREATED_EMAIL", "CREATED_USER_NAME" => "CREATED_NAME"); if (!$v->isNew) { $arrSet["MODIFIED_USER_ID"] = "MODIFIED_USER_ID"; $arrSet["MODIFIED_GUEST_ID"] = "MODIFIED_GUEST_ID"; $arrSet["MODIFIED_USER_LOGIN"] = "******"; $arrSet["MODIFIED_USER_EMAIL"] = "MODIFIED_EMAIL"; $arrSet["MODIFIED_USER_NAME"] = "MODIFIED_NAME"; $arrSet["RATE"] = "MARK_NAME"; $arrSet["MESSAGES_AMOUNT"] = "MESSAGES"; } $mf->FromArray((array) $nf, $arrSet); $arUserIDs = array($mf->OWNER_USER_ID, $mf->CREATED_USER_ID, $mf->MODIFIED_USER_ID, $mf->RESPONSIBLE_USER_ID); $arGuestIDs = array($mf->OWNER_GUEST_ID, $mf->CREATED_GUEST_ID, $mf->MODIFIED_GUEST_ID); $arStrUsers = CTicket::GetUsersPropertiesArray($arUserIDs, $arGuestIDs); // set name, login, email $userCategories = array('OWNER', 'RESPONSIBLE', 'CREATED'); if (!$v->isNew) { $userCategories[] = 'MODIFIED'; } foreach ($userCategories as $userCategory) { $propertyId = $userCategory . '_USER_ID'; if ($mf->{$propertyId} > 0 && isset($arStrUsers['arUsers'][$mf->{$propertyId}])) { $name = CUser::FormatName(CSite::GetNameFormat(), $arStrUsers['arUsers'][$mf->{$propertyId}], true, true); $propertyName = $userCategory . '_USER_NAME'; $mf->{$propertyName} = $name; $propertyLogin = $userCategory . '_USER_LOGIN'; $mf->{$propertyLogin} = $arStrUsers['arUsers'][$mf->{$propertyId}]['LOGIN']; $propertyEmail = $userCategory . '_USER_EMAIL'; $mf->{$propertyEmail} = $arStrUsers['arUsers'][$mf->{$propertyId}]['EMAIL']; } } $mf->FILES_LINKS = self::Set_getFilesLinks($v->arrFILES, $v->arrSite["LANGUAGE_ID"]); $mf->IMAGE_LINK = $mf->FILES_LINKS; $mf->MESSAGE_BODY = PrepareTxtForEmail($arFields["MESSAGE"], $v->arrSite["LANGUAGE_ID"], false, false); // сформируем email автора // Событие: "TICKET_CHANGE_BY_AUTHOR_FOR_AUTHOR" - #DEFAULT_EMAIL_FROM# -> #OWNER_EMAIL# (Обращение изменено автором (для автора)) // Событие: "TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR" - #DEFAULT_EMAIL_FROM# -> #OWNER_EMAIL# (Обращение изменено сотрудником техподдержки (для автора)) // Событие: "TICKET_NEW_FOR_AUTHOR" - #DEFAULT_EMAIL_FROM# -> #OWNER_EMAIL# (Новое обращение (для автора)) $ownerEmail = ""; if ($mf->OWNER_USER_ID > 0 && isset($arStrUsers["arUsers"][$mf->OWNER_USER_ID])) { $ownerEmail = $arStrUsers["arUsers"][$mf->OWNER_USER_ID]["EMAIL"]; } elseif ($mf->OWNER_GUEST_ID > 0 && isset($arStrUsers["arGuests"][$mf->OWNER_GUEST_ID])) { $ownerEmail = $arStrUsers["arGuests"][$mf->OWNER_GUEST_ID]["EMAIL"]; } $arrOwnerEmails = self::EmailsFromStringToArray($mf->OWNER_SID, array($ownerEmail)); if (intval($mf->OWNER_USER_ID) > 0) { $rs = CTicket::GetResponsibleList($mf->OWNER_USER_ID, $I_Email, $U_Email); while ($arr0 = $rs->Fetch()) { if (strlen($arr0['EMAIL']) > 0) { $arrOwnerEmails[] = $arr0['EMAIL']; } } } $mf->OWNER_EMAIL = implode(", ", array_unique($arrOwnerEmails)); // выбираем административные email'ы $arrAdminEMails = CTicket::GetAdminEmails(); if (!is_array($arrAdminEMails)) { $arrAdminEMails = array(); } TrimArr($arrAdminEMails); // сформируем email техподдержки // Событие: "TICKET_OVERDUE_REMINDER" - #DEFAULT_EMAIL_FROM# -> #SUPPORT_EMAIL# (Напоминание о необходимости ответа (для техподдержки)) // Событие: "TICKET_CHANGE_FOR_TECHSUPPORT" - #DEFAULT_EMAIL_FROM# -> #SUPPORT_EMAIL# (Изменения в обращении (для техподдержки)) // Событие: "TICKET_NEW_FOR_TECHSUPPORT" - #DEFAULT_EMAIL_FROM# -> #SUPPORT_EMAIL# (Новое обращение (для техподдержки)) $arrSupportEmails = array(); if ($mf->RESPONSIBLE_USER_ID > 0 && isset($arStrUsers["arUsers"][$mf->RESPONSIBLE_USER_ID])) { $arrSupportEmails[] = $arStrUsers["arUsers"][$mf->RESPONSIBLE_USER_ID]["EMAIL"]; // из группы ответсвенного, выбираем всех пользователей кто имеет доступ к рассылке $rs = CTicket::GetResponsibleList($mf->RESPONSIBLE_USER_ID, $I_Email, $U_Email, "Y"); while ($arr0 = $rs->Fetch()) { if (strlen($arr0['EMAIL']) > 0) { $arrSupportEmails[] = $arr0['EMAIL']; } } } if (count($arrSupportEmails) <= 0) { $arrSupportEmails = $arrAdminEMails; } if (count($arrSupportEmails) <= 0) { $se = COption::GetOptionString("main", "email_from", ""); if (strlen($se) > 0) { $arrSupportEmails[] = $se; } } TrimArr($arrSupportEmails); $mf->SUPPORT_EMAIL = count($arrSupportEmails) > 0 ? TrimEx(implode(",", array_unique($arrSupportEmails)), ",") : ""; // удалим продублированные адреса из макроса #SUPPORT_ADMIN_EMAIL# if (count($arrSupportEmails) > 0) { foreach ($arrSupportEmails as $e) { unset($arrAdminEMails[$e]); } } $mf->SUPPORT_ADMIN_EMAIL = count($arrAdminEMails) > 0 ? TrimEx(implode(",", $arrAdminEMails), ",") : ""; if (array_key_exists('PUBLIC_EDIT_URL', $arFields) && strlen($arFields['PUBLIC_EDIT_URL']) > 0) { $mf->PUBLIC_EDIT_URL = $arFields['PUBLIC_EDIT_URL']; } else { $peurl = COption::GetOptionString("support", "SUPPORT_DIR"); $peurl = str_replace("#LANG_DIR#", $v->arrSite["DIR"], $peurl); // совместимость $peurl = str_replace("#SITE_DIR#", $v->arrSite["DIR"], $peurl); $peurl = str_replace("\\", "/", $peurl); $peurl = str_replace("//", "/", $peurl); $peurl = TrimEx($peurl, "/"); $mf->PUBLIC_EDIT_URL = "/" . $peurl . "/" . COption::GetOptionString("support", "SUPPORT_EDIT"); } $mf->SUPPORT_COMMENTS = PrepareTxtForEmail($arFields["SUPPORT_COMMENTS"], $v->arrSite["LANGUAGE_ID"]); if (strlen($mf->SUPPORT_COMMENTS) > 0) { $mf->SUPPORT_COMMENTS = "\n\n" . $mf->SUPPORT_COMMENTS . "\n"; } $mf->SOURCE = strlen($nf->SOURCE_NAME) <= 0 ? "" : "[" . $nf->SOURCE_NAME . "] "; $oUID = intval($mf->OWNER_USER_ID); $oGID = intval($mf->OWNER_GUEST_ID); if ($oGID > 0) { $mf->OWNER_TEXT = $arStrUsers["arGuests"][$oGID]["HTML_NAME_S"]; if ($oUID > 0) { $mf->OWNER_TEXT .= self::addSupportText($oUID); } } elseif ($oUID > 0) { $mf->OWNER_TEXT = $arStrUsers["arUsers"][$oUID]["HTML_NAME_S"]; $mf->OWNER_TEXT .= self::addSupportText($oUID); } if (strlen(trim($mf->OWNER_SID)) > 0 && $mf->OWNER_SID != null) { $mf->OWNER_TEXT = " / " . $mf->OWNER_TEXT; } if ($nf->CREATED_MODULE_NAME == "support" || strlen($nf->CREATED_MODULE_NAME) <= 0) { $cUID = intval($mf->CREATED_USER_ID); $cGID = intval($mf->CREATED_GUEST_ID); if ($cGID > 0) { $mf->CREATED_TEXT = $arStrUsers["arGuests"][$cGID]["HTML_NAME_S"]; } elseif ($cUID > 0) { $mf->CREATED_TEXT = $arStrUsers["arUsers"][$cUID]["HTML_NAME_S"]; } } else { $mf->CREATED_MODULE_NAME = "[" . $nf->CREATED_MODULE_NAME . "]"; } $rUID = intval($mf->RESPONSIBLE_USER_ID); if ($rUID > 0) { $mf->RESPONSIBLE_TEXT = $arStrUsers["arUsers"][$rUID]["HTML_NAME_S"]; $mf->RESPONSIBLE_TEXT .= self::addSupportText($rUID); } /* if($mf->OWNER_USER_ID > 0 || strlen(trim($mf->OWNER_USER_LOGIN)) > 0) { $mf->OWNER_TEXT = "[" . $mf->OWNER_USER_ID . "] (" . $mf->OWNER_USER_LOGIN . ") " . $mf->OWNER_USER_NAME; if(strlen(trim($mf->OWNER_SID)) > 0 && $mf->OWNER_SID != null) $mf->OWNER_TEXT = " / " . $mf->OWNER_TEXT; $mf->OWNER_TEXT .= self::addSupportText($mf->OWNER_USER_ID); } if($nf->CREATED_MODULE_NAME == "support") { $mf->CREATED_MODULE_NAME = ""; if($mf->CREATED_USER_ID > 0) { $mf->CREATED_TEXT = "[" . $mf->CREATED_USER_ID . "] (" . $mf->CREATED_USER_LOGIN . ") " . $mf->CREATED_USER_NAME . self::addSupportText($mf->CREATED_USER_ID); } } else { $mf->CREATED_MODULE_NAME = "[" . $nf->CREATED_MODULE_NAME . "]"; } if($mf->RESPONSIBLE_USER_ID > 0) { $mf->RESPONSIBLE_TEXT = "[" . $mf->RESPONSIBLE_USER_ID . "] (" . $nf->RESPONSIBLE_LOGIN . ") " . $nf->RESPONSIBLE_NAME; $mf->RESPONSIBLE_TEXT .= self::addSupportText($mf->RESPONSIBLE_USER_ID); } */ if (!$v->isNew) { /* if($nf->MODIFIED_MODULE_NAME == "support" && strlen($nf->MODIFIED_MODULE_NAME) > 0) { $mf->MODIFIED_MODULE_NAME = ""; if($mf->MODIFIED_USER_ID > 0) { $mf->MODIFIED_TEXT = "[" . $mf->MODIFIED_USER_ID . "] (" . $mf->MODIFIED_USER_LOGIN . ") " . $mf->MODIFIED_USER_NAME; $mf->MODIFIED_TEXT .= self::addSupportText($mf->MODIFIED_USER_ID); } } else $mf->MODIFIED_MODULE_NAME = "[" . $nf->MODIFIED_MODULE_NAME . "]"; */ if ($nf->MODIFIED_MODULE_NAME == "support" || strlen($nf->MODIFIED_MODULE_NAME) <= 0) { $rUID = intval($mf->MODIFIED_USER_ID); $rGID = intval($mf->MODIFIED_GUEST_ID); if ($rGID > 0) { $mf->MODIFIED_TEXT = $arStrUsers["arGuests"][$rGID]["HTML_NAME_S"]; if ($rUID > 0) { $mf->MODIFIED_TEXT .= self::addSupportText($rUID); } } elseif ($rUID > 0) { $mf->MODIFIED_TEXT = $arStrUsers["arUsers"][$rUID]["HTML_NAME_S"]; $mf->MODIFIED_TEXT .= self::addSupportText($rUID); } } else { $mf->MODIFIED_MODULE_NAME = "[" . $nf->MODIFIED_MODULE_NAME . "]"; } $mf->MESSAGE_SOURCE = ""; if ($rsSource = CTicketDictionary::GetByID($arFields["MESSAGE_SOURCE_ID"])) { $arSource = $rsSource->Fetch(); $mf->MESSAGE_SOURCE = array_key_exists("NAME", $arSource) && strlen($arSource["NAME"]) > 0 ? "[" . $arSource["NAME"] . "] " : ""; } if ((strlen(trim($arFields["MESSAGE_AUTHOR_SID"])) > 0 || intval($arFields["MESSAGE_AUTHOR_USER_ID"]) > 0) && $v->bSupportTeam) { $mf->MESSAGE_AUTHOR_USER_ID = $arFields["MESSAGE_AUTHOR_USER_ID"]; $mf->MESSAGE_AUTHOR_SID = $arFields["MESSAGE_AUTHOR_SID"]; } else { $mf->MESSAGE_AUTHOR_USER_ID = $v->uid; } $arMA = array(); if ($rsMA = CUser::GetByID($mf->MESSAGE_AUTHOR_USER_ID)) { $arMA = $rsMA->Fetch(); } if ($mf->MESSAGE_AUTHOR_USER_ID > 0 || strlen(trim($arMA["LOGIN"])) > 0) { $mf->MESSAGE_AUTHOR_TEXT = "[" . $mf->MESSAGE_AUTHOR_USER_ID . "] (" . $arMA["LOGIN"] . ") " . $arMA["NAME"] . " " . $arMA["LAST_NAME"]; if (strlen(trim($arFields["MESSAGE_AUTHOR_SID"])) > 0) { $mf->MESSAGE_AUTHOR_TEXT = " / " . $mf->MESSAGE_AUTHOR_TEXT; } if ($mf->MESSAGE_AUTHOR_USER_ID > 0) { $mf->MESSAGE_AUTHOR_TEXT .= self::addSupportText($mf->MESSAGE_AUTHOR_USER_ID); } } if (strlen(trim($arMA["NAME"])) > 0 || strlen(trim($arMA["LAST_NAME"])) > 0) { $mf->MESSAGE_AUTHOR_USER_NAME = trim($arMA["NAME"]) . " " . trim($arMA["LAST_NAME"]); } if (strlen(trim($arMA["LOGIN"])) > 0) { $mf->MESSAGE_AUTHOR_USER_LOGIN = $arMA["LOGIN"]; } if (strlen(trim($arMA["EMAIL"])) > 0) { $mf->MESSAGE_AUTHOR_USER_EMAIL = $arMA["EMAIL"]; } $mf->MESSAGE_HEADER = str_repeat("=", 23) . " " . GetMessage("SUP_MAIL_MESSAGE") . " " . str_repeat("=", 34); } $mf->SPAM_MARK = ""; if (strlen($nf->IS_SPAM) > 0) { if ($nf->IS_SPAM == "Y") { $mf->SPAM_MARK = "\n" . GetMessage("SUP_EXACTLY_SPAM") . "\n"; } else { $mf->SPAM_MARK = "\n" . GetMessage("SUP_POSSIBLE_SPAM") . "\n"; } } self::Set_WriteLog($nf, $v, $mf); //$v +change, +change_hidden if (!$v->isNew) { $mf->MESSAGE_FOOTER = str_repeat("=", strlen($mf->MESSAGE_HEADER)); } if ($v->isNew && $v->bActiveCoupon) { $mf->COUPON = $v->V_COUPON; } $arEventFields_author = $mf->ToArray(CSupportTableFields::ALL); //, array(CSupportTableFields::NOT_NULL) $arEventFields_support = $arEventFields_author; // отсылаем письмо автору if ($v->SEND_EMAIL_TO_AUTHOR == "Y" && ($v->isNew || strlen($v->change) > 0)) { $EventType = "TICKET_NEW_FOR_AUTHOR"; if (!$v->isNew) { // HIDDEN if ($arFields["HIDDEN"] == "Y") { $arrUnsetHidden = array("MESSAGE_BODY", "IMAGE_LINK"); foreach ($arrUnsetHidden as $value) { $arEventFields_author[$value] = ""; } } $EventType = "TICKET_CHANGE_BY_AUTHOR_FOR_AUTHOR"; if (CTicket::IsSupportTeam($mf->MESSAGE_AUTHOR_USER_ID) || CTicket::IsAdmin($mf->MESSAGE_AUTHOR_USER_ID)) { $EventType = "TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR"; } } $arEventFields_author = CTicket::ExecuteEvents('OnBeforeSendMailToAuthor', $arEventFields_author, $v->isNew, $EventType); if ($arEventFields_author) { CEvent::Send($EventType, $v->arrSite["ID"], $arEventFields_author); } } // отсылаем письмо техподдержке if ($v->SEND_EMAIL_TO_TECHSUPPORT == "Y" && ($v->isNew || strlen($v->change) > 0 || strlen($v->change_hidden) > 0)) { $EventType = "TICKET_NEW_FOR_TECHSUPPORT"; if (!$v->isNew) { $arEventFields_support["WHAT_CHANGE"] .= $v->change_hidden; $EventType = "TICKET_CHANGE_FOR_TECHSUPPORT"; } $arEventFields_support = CTicket::ExecuteEvents('OnBeforeSendMailToSupport', $arEventFields_support, $v->isNew); if ($arEventFields_support) { CEvent::Send($EventType, $v->arrSite["ID"], $arEventFields_support); } } }
function Set($arFields, $OLD_SID, $CHECK_RIGHTS = "Y") { $err_mess = CAdvType_all::err_mess() . "<br>Function: Set<br>Line: "; global $DB, $USER; $SID = false; $OLD_SID = trim($OLD_SID); if (CAdvType::CheckFields($arFields, $OLD_SID, $CHECK_RIGHTS)) { $arFields_i = array(); $arrKeys = array_keys($arFields); if (in_array("SID", $arrKeys)) { $arFields_i["SID"] = "'" . $DB->ForSql($arFields["SID"], 255) . "'"; } if (in_array("ACTIVE", $arrKeys) && ($arFields["ACTIVE"] == "Y" || $arFields["ACTIVE"] == "N")) { $arFields_i["ACTIVE"] = "'" . $arFields["ACTIVE"] . "'"; } if (in_array("SORT", $arrKeys)) { $arFields_i["SORT"] = "'" . intval($arFields["SORT"]) . "'"; } if (in_array("NAME", $arrKeys)) { $arFields_i["NAME"] = "'" . $DB->ForSql($arFields["NAME"], 255) . "'"; } if (in_array("DESCRIPTION", $arrKeys)) { $arFields_i["DESCRIPTION"] = "'" . $DB->ForSql($arFields["DESCRIPTION"], 2000) . "'"; } if (count($arFields_i) > 0) { if (strlen($OLD_SID) > 0) { if (in_array("DATE_MODIFY", $arrKeys) && CheckDateTime($arFields["DATE_MODIFY"])) { $arFields_i["DATE_MODIFY"] = $DB->CharToDateFunction($arFields["DATE_MODIFY"]); } else { $arFields_i["DATE_MODIFY"] = $DB->GetNowFunction(); } if (in_array("MODIFIED_BY", $arrKeys)) { $arFields_i["MODIFIED_BY"] = intval($arFields["MODIFIED_BY"]); } else { $arFields_i["MODIFIED_BY"] = $USER->GetID(); } $str = ""; while (list($field, $value) = each($arFields_i)) { if (strlen($value) <= 0) { $str .= "{$field} = '', "; } else { $str .= "{$field} = {$value}, "; } } $str = TrimEx($str, ","); $strSql = "UPDATE b_adv_type SET " . $str . " WHERE SID='" . $DB->ForSql($OLD_SID, 255) . "'"; $DB->Query($strSql, false, $err_mess . __LINE__); if (in_array("SID", $arrKeys)) { $SID = $arFields["SID"]; // если SID изменился то if ($arFields["SID"] != $OLD_SID) { // обновим тип у баннеров $arF = array("TYPE_SID" => "'" . $DB->ForSql($arFields["SID"], 255) . "'"); $DB->Update("b_adv_banner", $arF, "WHERE TYPE_SID='" . $DB->ForSql($OLD_SID, 255) . "'", $err_mess . __LINE__); // обновим тип у баннеров $arF = array("TYPE_SID" => "'" . $DB->ForSql($arFields["SID"], 255) . "'"); $DB->Update("b_adv_contract_2_type", $arF, "WHERE TYPE_SID='" . $DB->ForSql($OLD_SID, 255) . "'", $err_mess . __LINE__); } } else { $SID = $OLD_SID; } } elseif (strlen($arFields_i["SID"]) > 0) { if (in_array("DATE_CREATE", $arrKeys) && CheckDateTime($arFields["DATE_CREATE"])) { $arFields_i["DATE_CREATE"] = $DB->CharToDateFunction($arFields["DATE_CREATE"]); } else { $arFields_i["DATE_CREATE"] = $DB->GetNowFunction(); } if (in_array("CREATED_BY", $arrKeys)) { $arFields_i["CREATED_BY"] = intval($arFields["CREATED_BY"]); } else { $arFields_i["CREATED_BY"] = $USER->GetID(); } if (in_array("DATE_MODIFY", $arrKeys) && CheckDateTime($arFields["DATE_MODIFY"])) { $arFields_i["DATE_MODIFY"] = $DB->CharToDateFunction($arFields["DATE_MODIFY"]); } else { $arFields_i["DATE_MODIFY"] = $DB->GetNowFunction(); } if (in_array("MODIFIED_BY", $arrKeys)) { $arFields_i["MODIFIED_BY"] = intval($arFields["MODIFIED_BY"]); } else { $arFields_i["MODIFIED_BY"] = $USER->GetID(); } $str1 = $str2 = ""; while (list($field, $value) = each($arFields_i)) { $str1 .= $field . ", "; if (strlen($value) <= 0) { $str2 .= "'', "; } else { $str2 .= "{$value}, "; } } $str1 = TrimEx($str1, ","); $str2 = TrimEx($str2, ","); $strSql = "INSERT INTO b_adv_type (" . $str1 . ") VALUES (" . $str2 . ")"; $DB->Query($strSql, false, $err_mess . __LINE__); $SID = $arFields["SID"]; } } } else { $SID = $arFields["SID"]; } return $SID; }
public static function GetList($arSort = array(), $arFilter = array()) { global $DB; $arSqlSearch = array(); if (is_array($arFilter)) { $filter_keys = array_keys($arFilter); for ($i = 0, $ic = count($filter_keys); $i < $ic; $i++) { $val = $arFilter[$filter_keys[$i]]; if (strlen($val) <= 0 || $val == 'NOT_REF') { continue; } switch (strtoupper($filter_keys[$i])) { case 'ID': $arSqlSearch[] = GetFilterQuery('CS.ID', $val, 'N'); break; case 'ENTITY_ID': $arSqlSearch[] = GetFilterQuery('CS.ENTITY_ID', $val); break; case 'STATUS_ID': $arSqlSearch[] = GetFilterQuery('CS.STATUS_ID', $val); break; case 'NAME': $arSqlSearch[] = GetFilterQuery('CS.NAME', $val); break; case 'SORT': $arSqlSearch[] = GetFilterQuery('CS.SORT', $val); break; case 'SYSTEM': $arSqlSearch[] = $val == 'Y' ? "CS.SYSTEM='Y'" : "CS.SYSTEM='N'"; break; } } } $sOrder = ''; foreach ($arSort as $key => $val) { $ord = strtoupper($val) != 'ASC' ? 'DESC' : 'ASC'; switch (strtoupper($key)) { case 'ID': $sOrder .= ', CS.ID ' . $ord; break; case 'ENTITY_ID': $sOrder .= ', CS.ENTITY_ID ' . $ord; break; case 'STATUS_ID': $sOrder .= ', CS.STATUS_ID ' . $ord; break; case 'NAME': $sOrder .= ', CS.NAME ' . $ord; break; case 'SORT': $sOrder .= ', CS.SORT ' . $ord; break; case 'SYSTEM': $sOrder .= ', CS.SYSTEM ' . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = 'CS.ID DESC'; } $strSqlOrder = ' ORDER BY ' . TrimEx($sOrder, ','); $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "\n\t\t\tSELECT\n\t\t\t\tCS.ID, CS.ENTITY_ID, CS.STATUS_ID, CS.NAME, CS.NAME_INIT, CS.SORT, CS.SYSTEM\n\t\t\tFROM\n\t\t\t\tb_crm_status CS\n\t\t\tWHERE\n\t\t\t{$strSqlSearch}\n\t\t\t{$strSqlOrder}"; $res = $DB->Query($strSql, false, 'FILE: ' . __FILE__ . '<br /> LINE: ' . __LINE__); return $res; }
function i2c_create_db(&$total_reindex, &$reindex_success, &$step_reindex, &$int_prev, $step = 0, $file_name = false, $file_type = false, $file_db = false, $file_idx = false) { $step = intval($step); if ($file_name === false) { $file_name = IP_DEFAULT_SOURCE_FILENAME; } if ($file_type === false) { $file_type = IP_DEFAULT_SOURCE_TYPE; } if ($file_db === false) { $file_db = IP_DB_FILENAME; } if ($file_idx === false) { $file_idx = IP_IDX_FILENAME; } $start = getmicrotime(); $bExtTotal = is_array($total_reindex); if ($bExtTotal) { $my_total_reindex = $total_reindex[0]; $fseek = $total_reindex[1]; } else { $fseek = $total_reindex; $my_total_reindex = $total_reindex; } if ($fp = fopen($_SERVER["DOCUMENT_ROOT"] . $file_name, "rb")) { if ($fseek <= 0) { $mode = "wb"; } else { $mode = "ab"; } $f_db = fopen($_SERVER["DOCUMENT_ROOT"] . $file_db, $mode); $f_idx = fopen($_SERVER["DOCUMENT_ROOT"] . $file_idx, $mode); $d = 1000000; if ($fseek <= 0) { fwrite($f_idx, $d . "\n0,0\n"); } $src_db_lines = 0; $step_reindex = 0; if ($bExtTotal) { fseek($fp, $fseek); } while ($fp > 0 && !feof($fp)) { $arr = fgetcsv($fp, 1000, ","); if (is_array($arr) && $file_type == "maxmind.com" && !isset($beginIpNum)) { while (list($key, $value) = each($arr)) { $value = trim($value); if ($value == "beginIpNum" || $value == "endIpNum" || $value == "countryCode") { ${$value} = $key; } } } $src_db_lines++; if (!$bExtTotal) { if ($fseek > 0 && $src_db_lines <= $fseek) { continue; } } if ($file_type == "maxmind.com") { $ix_beginIpNum = !isset($beginIpNum) ? 2 : intval($beginIpNum); $ip_from = TrimEx($arr[$ix_beginIpNum], "\""); $ix_endIpNum = !isset($endIpNum) ? 3 : intval($endIpNum); $ip_to = TrimEx($arr[$ix_endIpNum], "\""); $ip_to = (double) $ip_to; if ($ip_to <= 0) { continue; } $ix_countryCode = !isset($countryCode) ? 4 : intval($countryCode); $country_id = TrimEx($arr[$ix_countryCode], "\""); } else { $ip_from = TrimEx($arr[0], "\""); $ip_to = TrimEx($arr[1], "\""); $country_id = TrimEx($arr[2], "\""); } if (strlen($country_id) <= 0 && strlen($country_id) != 2) { continue; } $ip_from_p = str_pad($ip_from, 10, "0", STR_PAD_LEFT); $ip_to_p = str_pad($ip_to, 10, "0", STR_PAD_LEFT); fwrite($f_db, $ip_from_p . $ip_to_p . $country_id . "\n"); $step_reindex++; $int = floor($ip_from / $d); if ($int != $int_prev) { fwrite($f_idx, $int . "," . ($my_total_reindex + $step_reindex) . "\n"); } $int_prev = $int; if ($step > 0 && getmicrotime() - $start > $step) { $reindex_success = "N"; break; } } if ($reindex_success != "N") { $reindex_success = "Y"; } if ($bExtTotal) { $total_reindex[0] += $step_reindex; $total_reindex[1] = ftell($fp); } else { $total_reindex += $step_reindex; } fclose($fp); fclose($f_db); fclose($f_idx); } }
$arAnswer["PERCENT"] = $arAnswer["PERCENT2"] = $arAnswer["PERCENT3"]; if ($counterSum > 0) { $arAnswer["PERCENT"] = $arAnswer["PERCENT2"] = $arAnswer["PERCENT3"] = $percentage = $arAnswer["COUNTER"] * 100 / $counter; if (is_float($percentage)) { $arAnswer["PERCENT"] = number_format($percentage, 0, ".", ""); $arAnswer["PERCENT2"] = number_format($percentage, 1, ".", ""); if ($arAnswer["PERCENT2"] != $percentage) { $arAnswer["PERCENT3"] = number_format($percentage, 2, ".", ""); } } $sum1 += $arAnswer["PERCENT"]; $sum2 += $arAnswer["PERCENT2"]; $sum3 += $arAnswer["PERCENT3"]; } $arAnswer["BAR_PERCENT"] = $arAnswer["FIELD_TYPE"] == 0 || $arAnswer["FIELD_TYPE"] == 2 ? $counterMax > 0 ? round($arAnswer["COUNTER"] * 100 / $counterMax) : 0 : round($arAnswer["PERCENT"]); $arAnswer["COLOR"] = empty($arAnswer["COLOR"]) && ($color = GetNextRGB($color, count($arQuestion["ANSWERS"]))) ? $color : TrimEx($arAnswer["COLOR"], "#"); $arQuestion["ANSWERS"][$aID] = $arAnswer; } $var = $sum1 == 100 ? 1 : ($sum2 == 100 ? 2 : 3); if ($var > 1) { foreach ($arQuestion["ANSWERS"] as $aID => $arAnswer) { $arQuestion["ANSWERS"][$aID]["PERCENT"] = $arQuestion["ANSWERS"][$aID]["PERCENT" . $var]; } } $arResult["QUESTIONS"][$qID]["COUNTER_SUM"] = $counterSum; $arResult["QUESTIONS"][$qID]["COUNTER_MAX"] = $counterMax; //Images $arResult["QUESTIONS"][$qID]["IMAGE"] = CFile::GetFileArray($arResult["QUESTIONS"][$qID]["IMAGE_ID"]); //Diagram type if (!empty($arParams["QUESTION_DIAGRAM_" . $qID]) && $arParams["QUESTION_DIAGRAM_" . $qID] != "-") { $arResult["QUESTIONS"][$qID]["DIAGRAM_TYPE"] = trim($arParams["QUESTION_DIAGRAM_" . $qID]);
public static function SupportDeadlineNotify($arrTicket0) { //SUPPORT_DEADLINE_NOTIFY //SUPPORT_DEADLINE = EXPIRATION_DATE //SUPPORT_DEADLINE_STMP = EXPIRATION_DATE_STMP $err_mess = CAllTicketReminder::err_mess() . "<br>Function: SupportDeadlineNotify<br>Line: "; $rs = CTicket::GetByID($arrTicket0["ID"], false, "N"); if (!($arTicket = $rs->Fetch())) { return false; } $rsMessage = CTicket::GetMessageByID(intval($arTicket["ID_1_USER_M_AFTER_SUP_M"]), "N", "N"); if (!($arMessage = $rsMessage->Fetch())) { return false; } $arMessage["EXPIRATION_DATE"] = $arrTicket0["SUPPORT_DEADLINE"]; $arMessage["EXPIRATION_DATE_STMP"] = MakeTimeStamp($arMessage["EXPIRATION_DATE"]); //$SUPPORT_DEADLINE_STMP = MakeTimeStamp($arrTicket0["SUPPORT_DEADLINE"]); $rsSite = CSite::GetByID($arTicket["SITE_ID"]); $arSite = $rsSite->Fetch(); global $MESS, $DB; //$oldMess = $MESS; IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/classes/general/messages.php", $arSite["LANGUAGE_ID"]); $sourceName = strlen($arTicket["SOURCE_NAME"]) <= 0 ? "" : "[" . $arTicket["SOURCE_NAME"] . "] "; if (intval($arTicket["OWNER_USER_ID"]) > 0 || strlen(trim($arTicket["OWNER_LOGIN"])) > 0) { $ownerText = "[" . $arTicket["OWNER_USER_ID"] . "] (" . $arTicket["OWNER_LOGIN"] . ") " . $arTicket["OWNER_NAME"]; //if(strlen(trim($OWNER_SID)) > 0 && $OWNER_SID != "null") $ownerText = " / " . $ownerText; } if (intval($arTicket["RESPONSIBLE_USER_ID"]) > 0) { $responsibleText = "[" . $arTicket["RESPONSIBLE_USER_ID"] . "] (" . $arTicket["RESPONSIBLE_LOGIN"] . ") " . $arTicket["RESPONSIBLE_NAME"]; if (CTicket::IsSupportTeam($arTicket["RESPONSIBLE_USER_ID"]) || CTicket::IsAdmin($arTicket["RESPONSIBLE_USER_ID"])) { $responsibleText .= " " . GetMessage("SUP_TECHSUPPORT_HINT"); } } $arAdminEMails = CTicket::GetAdminEmails(); if (count($arAdminEMails) > 0) { $support_admin_email = implode(",", $arAdminEMails); } // prepare email to author $arrOwnerEMail = array($arTicket["OWNER_EMAIL"]); $arrEmails = explode(",", $arTicket["OWNER_SID"]); if (is_array($arrEmails) && count($arrEmails) > 0) { foreach ($arrEmails as $email) { $email = trim($email); if (strlen($email) > 0) { preg_match_all("#[<\\[\\(](.*?)[>\\]\\)]#i" . BX_UTF_PCRE_MODIFIER, $email, $arr); if (is_array($arr[1]) && count($arr[1]) > 0) { foreach ($arr[1] as $email) { $email = trim($email); if (strlen($email) > 0 && !in_array($email, $arrOwnerEMail) && check_email($email)) { $arrOwnerEMail[] = $email; } } } elseif (!in_array($email, $arrOwnerEMail) && check_email($email)) { $arrOwnerEMail[] = $email; } } } } TrimArr($arrOwnerEMail); $ownerEmail = implode(", ", $arrOwnerEMail); // prepare email to support $support_email = $arTicket["RESPONSIBLE_EMAIL"]; if (strlen($support_email) <= 0) { $support_email = $support_admin_email; } if (strlen($support_email) <= 0) { $support_email = COption::GetOptionString("main", "email_from", ""); } $arr = explode(",", $support_email); $arr = array_unique($arr); $support_email = implode(",", $arr); if (is_array($arr) && count($arr) > 0) { foreach ($arr as $email) { unset($arAdminEMails[$email]); } } $support_admin_email = implode(",", $arAdminEMails); $createdModuleName = ""; if ($arTicket["CREATED_MODULE_NAME"] == "support" || !strlen($arTicket["CREATED_MODULE_NAME"])) { if (intval($arTicket["CREATED_USER_ID"]) > 0) { $createdText = "[" . $arTicket["CREATED_USER_ID"] . "] (" . $arTicket["CREATED_LOGIN"] . ") " . $arTicket["CREATED_NAME"]; if (CTicket::IsSupportTeam($arTicket["CREATED_USER_ID"]) || CTicket::IsAdmin($arTicket["CREATED_USER_ID"])) { $createdText .= " " . GetMessage("SUP_TECHSUPPORT_HINT"); } } } else { $createdModuleName = "[" . $arTicket["CREATED_MODULE_NAME"] . "]"; } $MESSAGE = PrepareTxtForEmail($arMessage["MESSAGE"], $arSite["LANGUAGE_ID"], false, false); $remainedTime = $arMessage["EXPIRATION_DATE_STMP"] - time(); if ($remainedTime > 0) { $strRemainedTime = ""; $hours = intval($remainedTime / 3600); if ($hours > 0) { $strRemainedTime .= $hours . " " . GetMessage("SUP_HOUR") . " "; $remainedTime = $remainedTime - $hours * 3600; } $strRemainedTime .= intval($remainedTime / 60) . " " . GetMessage("SUP_MIN") . " "; $strRemainedTime .= $remainedTime % 60 . " " . GetMessage("SUP_SEC"); } $arFields_notify = array("ID" => $arTicket["ID"], "LANGUAGE_ID" => $arSite["LANGUAGE_ID"], "DATE_CREATE" => $arTicket["DATE_CREATE"], "TITLE" => $arTicket["TITLE"], "STATUS" => $arTicket["STATUS_NAME"], "CATEGORY" => $arTicket["CATEGORY_NAME"], "CRITICALITY" => $arTicket["CRITICALITY_NAME"], "DIFFICULTY" => $arTicket["DIFFICULTY_NAME"], "RATE" => $arTicket["MARK_NAME"], "SLA" => $arTicket["SLA_NAME"], "SOURCE" => $sourceName, "ADMIN_EDIT_URL" => "/bitrix/admin/ticket_edit.php", "EXPIRATION_DATE" => $arMessage["EXPIRATION_DATE"], "REMAINED_TIME" => $strRemainedTime, "OWNER_EMAIL" => TrimEx($ownerEmail, ","), "OWNER_USER_ID" => $arTicket["OWNER_USER_ID"], "OWNER_USER_NAME" => $arTicket["OWNER_NAME"], "OWNER_USER_LOGIN" => $arTicket["OWNER_LOGIN"], "OWNER_USER_EMAIL" => $arTicket["OWNER_EMAIL"], "OWNER_TEXT" => $ownerText, "OWNER_SID" => $arTicket["OWNER_SID"], "SUPPORT_EMAIL" => TrimEx($support_email, ","), "RESPONSIBLE_USER_ID" => $arTicket["RESPONSIBLE_USER_ID"], "RESPONSIBLE_USER_NAME" => $arTicket["RESPONSIBLE_NAME"], "RESPONSIBLE_USER_LOGIN" => $arTicket["RESPONSIBLE_LOGIN"], "RESPONSIBLE_USER_EMAIL" => $arTicket["RESPONSIBLE_EMAIL"], "RESPONSIBLE_TEXT" => $responsibleText, "SUPPORT_ADMIN_EMAIL" => TrimEx($support_admin_email, ","), "CREATED_USER_ID" => $arTicket["CREATED_USER_ID"], "CREATED_USER_LOGIN" => $arTicket["CREATED_LOGIN"], "CREATED_USER_EMAIL" => $arTicket["CREATED_EMAIL"], "CREATED_USER_NAME" => $arTicket["CREATED_NAME"], "CREATED_MODULE_NAME" => $createdModuleName, "CREATED_TEXT" => $createdText, "MESSAGE_BODY" => $MESSAGE); //$MESS = $oldMess; $arFields = array("NOTIFY_AGENT_ID" => "null", "IS_NOTIFIED" => "'Y'"); // execute event $rs = GetModuleEvents('support', 'OnBeforeTicketNotify'); while ($arr = $rs->Fetch()) { $arFields = ExecuteModuleEventEx($arr, array($arTicket["ID"], $arFields)); if (!$arFields) { return false; } } // check value again and send notification if (isset($arFields['IS_NOTIFIED']) && $arFields['IS_NOTIFIED'] === "'Y'") { CEvent::Send("TICKET_OVERDUE_REMINDER", $arTicket["SITE_ID"], $arFields_notify); } // event for notification $DB->Update("b_ticket", $arFields, "WHERE ID='" . $arTicket["ID"] . "'", $err_mess . __LINE__); $arFields = array("NOTIFY_AGENT_DONE" => "'Y'"); $DB->Update("b_ticket_message", $arFields, "WHERE ID='" . $arMessage["ID"] . "'", $err_mess . __LINE__); }
public static function GetList($arSort = array(), $arFilter = array()) { global $DB; $arSqlSearch = array(); $err_mess = self::err_mess() . '<br />Function: GetList<br>Line: '; if (is_array($arFilter)) { self::PrepareSearchQuery($arFilter, $arSqlSearch); } $sOrder = ''; foreach ($arSort as $key => $val) { $ord = strtoupper($val) != 'ASC' ? 'DESC' : 'ASC'; switch (strtoupper($key)) { case 'ID': $sOrder .= ', CFM.ID ' . $ord; break; case 'ENTITY_ID': $sOrder .= ', CFM.ENTITY_ID ' . $ord; break; case 'ELEMENT_ID': $sOrder .= ', CFM.ELEMENT_ID ' . $ord; break; case 'TYPE_ID': $sOrder .= ', CFM.TYPE_ID ' . $ord; break; case 'VALUE_TYPE': $sOrder .= ', CFM.VALUE_TYPE ' . $ord; break; case 'COMPLEX_ID': $sOrder .= ', CFM.COMPLEX_ID ' . $ord; break; case 'VALUE': $sOrder .= ', CFM.VALUE ' . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = 'CFM.ID DESC'; } $strSqlOrder = ' ORDER BY ' . TrimEx($sOrder, ","); $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "\n\t\t\tSELECT\n\t\t\t\tCFM.ID, CFM.ENTITY_ID, CFM.ELEMENT_ID, CFM.TYPE_ID, CFM.VALUE_TYPE, CFM.COMPLEX_ID, CFM.VALUE\n\t\t\tFROM\n\t\t\t\tb_crm_field_multi CFM\n\t\t\tWHERE\n\t\t\t{$strSqlSearch}\n\t\t\t{$strSqlOrder}"; $res = $DB->Query($strSql, false, $err_mess . __LINE__); return $res; }
$counterMax = max(intVal($arAnswer["COUNTER"]), $counterMax); } if ($arParams["NEED_SORT"] != "N") uasort($arQuestion["ANSWERS"], "_vote_answer_sort"); $color = ""; foreach ($arQuestion["ANSWERS"] as $aID => $arAnswer) { $arResult["LAST_VOTE"] = ($arResult["LAST_VOTE"] === false ? $arAnswer["LAST_VOTE"] : $arResult["LAST_VOTE"]); $arResult["LAST_VOTE"] = min($arResult["LAST_VOTE"], $arAnswer["LAST_VOTE"]); $arAnswer["PERCENT"] = ($counterSum > 0 ? number_format(($arAnswer["COUNTER"]*100/$counter),0,",","") : 0); $arAnswer["BAR_PERCENT"] = ($arAnswer["FIELD_TYPE"] == 0 || $arAnswer["FIELD_TYPE"] == 2 ? /* radio || dropdown */ ($counterMax > 0 ? round($arAnswer["COUNTER"]*100/$counterMax) : 0) : round($arAnswer["PERCENT"])); $arAnswer["COLOR"] = (empty($arAnswer["COLOR"]) && ($color = GetNextRGB($color, count($arQuestion["ANSWERS"]))) ? $color : TrimEx($arAnswer["COLOR"], "#")); $arQuestion["ANSWERS"][$aID] = $arAnswer; } $arResult["QUESTIONS"][$qID]["COUNTER_SUM"] = $counterSum; $arResult["QUESTIONS"][$qID]["COUNTER_MAX"] = $counterMax; //Images $arResult["QUESTIONS"][$qID]["IMAGE"] = CFile::GetFileArray($arResult["QUESTIONS"][$qID]["IMAGE_ID"]); //Diagram type if (!empty($arParams["QUESTION_DIAGRAM_".$qID]) && $arParams["QUESTION_DIAGRAM_".$qID]!="-") $arResult["QUESTIONS"][$qID]["DIAGRAM_TYPE"] = trim($arParams["QUESTION_DIAGRAM_".$qID]); //Answers $arResult["QUESTIONS"][$qID]["ANSWERS"] = $arQuestion["ANSWERS"]; }
public static function GetList($arSort = array(), $arFilter = array(), $nPageTop = false) { global $DB, $USER; $currentUser = isset($USER) && (get_class($USER) === 'CUser' || $USER instanceof CUser) ? $USER : new CUser(); $arSqlSearch = array(); $strSqlSearch = ""; $err_mess = self::err_mess() . '<br />Function: GetList<br />Line: '; if (isset($arFilter['ENTITY'])) { $ar = explode('_', $arFilter['ENTITY']); $arFilter['ENTITY_TYPE'] = CUserTypeCrm::GetLongEntityType($ar[0]); $arFilter['ENTITY_ID'] = intval($ar[1]); unset($arFilter['ENTITY']); } // permission check $strPermission = ""; if (!$currentUser->IsAdmin()) { $CCrmPerms = new CCrmPerms($currentUser->GetID()); $arUserAttr = array(); $arEntity = array(); if (empty($arFilter['ENTITY_TYPE'])) { $arEntity = array('LEAD', 'DEAL', 'CONTACT', 'COMPANY', 'QUOTE'); } else { if (is_array($arFilter['ENTITY_TYPE'])) { $arEntity = $arFilter['ENTITY_TYPE']; } else { $arEntity = array($arFilter['ENTITY_TYPE']); } } $arInEntity = array(); foreach ($arEntity as $sEntityType) { $arEntityAttr = $CCrmPerms->GetUserAttrForSelectEntity($sEntityType, 'READ'); $arUserAttr[$sEntityType] = $arEntityAttr; } if (empty($arUserAttr)) { $CDBResult = new CDBResult(); $CDBResult->InitFromArray(array()); return $CDBResult; } $arUserPerm = array(); foreach ($arUserAttr as $sEntityType => $_arAttrs) { if (isset($_arAttrs[0]) && is_array($_arAttrs[0]) && empty($_arAttrs[0])) { $arInEntity[] = $sEntityType; continue; } foreach ($_arAttrs as $_arAttr) { if (empty($_arAttr)) { continue; } $_icnt = count($_arAttr); $_idcnt = -1; foreach ($_arAttr as $sAttr) { if ($sAttr[0] == 'D') { $_idcnt++; } } if ($_icnt == 1 && ($_idcnt == 1 || $_idcnt == -1)) { $_idcnt = 0; } $arUserPerm[] = "(P.ENTITY = '{$sEntityType}' AND SUM(CASE WHEN P.ATTR = '" . implode("' or P.ATTR = '", $_arAttr) . "' THEN 1 ELSE 0 END) = " . ($_icnt - $_idcnt) . ')'; } } $arPermission = array(); if (!empty($arInEntity)) { $arPermission[] = " CER.ENTITY_TYPE IN ('" . implode("','", $arInEntity) . "')"; } if (!empty($arUserPerm)) { $arPermission[] = "\n\t\t\t\t\t\tEXISTS(\n\t\t\t\t\t\t\tSELECT 1\n\t\t\t\t\t\t\tFROM b_crm_entity_perms P\n\t\t\t\t\t\t\tWHERE P.ENTITY = CER.ENTITY_TYPE AND CER.ENTITY_ID = P.ENTITY_ID\n\t\t\t\t\t\t\tGROUP BY P.ENTITY, P.ENTITY_ID\n\t\t\t\t\t\t\tHAVING " . implode(" \n\t\t\t\t\t\t\t\tOR ", $arUserPerm) . "\n\t\t\t\t\t\t)"; } if (!empty($arPermission)) { $strPermission = 'AND (' . implode(' OR ', $arPermission) . ')'; } } $sOrder = ''; foreach ($arSort as $key => $val) { $ord = strtoupper($val) != 'ASC' ? 'DESC' : 'ASC'; switch (strtoupper($key)) { case 'ID': $sOrder .= ', CER.ID ' . $ord; break; case 'CREATED_BY_ID': $sOrder .= ', CE.CREATED_BY_ID ' . $ord; break; case 'EVENT_TYPE': $sOrder .= ', CE.EVENT_TYPE ' . $ord; break; case 'ENTITY_TYPE': $sOrder .= ', CER.ENTITY_TYPE ' . $ord; break; case 'ENTITY_ID': $sOrder .= ', CER.ENTITY_ID ' . $ord; break; case 'EVENT_ID': $sOrder .= ', CE.EVENT_ID ' . $ord; break; case 'DATE_CREATE': $sOrder .= ', CE.DATE_CREATE ' . $ord; break; case 'EVENT_NAME': $sOrder .= ', CE.EVENT_NAME ' . $ord; break; case 'ENTITY_FIELD': $sOrder .= ', CER.ENTITY_FIELD ' . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = 'CER.ID DESC'; } $strSqlOrder = ' ORDER BY ' . TrimEx($sOrder, ','); // where $arWhereFields = array('ID' => array('TABLE_ALIAS' => 'CER', 'FIELD_NAME' => 'CER.ID', 'FIELD_TYPE' => 'int', 'JOIN' => false), 'ENTITY_TYPE' => array('TABLE_ALIAS' => 'CER', 'FIELD_NAME' => 'CER.ENTITY_TYPE', 'FIELD_TYPE' => 'string', 'JOIN' => false), 'EVENT_REL_ID' => array('TABLE_ALIAS' => 'CER', 'FIELD_NAME' => 'CER.EVENT_ID', 'FIELD_TYPE' => 'string', 'JOIN' => false), 'EVENT_ID' => array('TABLE_ALIAS' => 'CE', 'FIELD_NAME' => 'CE.EVENT_ID', 'FIELD_TYPE' => 'string', 'JOIN' => false), 'CREATED_BY_ID' => array('TABLE_ALIAS' => 'CE', 'FIELD_NAME' => 'CE.CREATED_BY_ID', 'FIELD_TYPE' => 'int', 'JOIN' => false), 'ASSIGNED_BY_ID' => array('TABLE_ALIAS' => 'CER', 'FIELD_NAME' => 'CER.ASSIGNED_BY_ID', 'FIELD_TYPE' => 'int', 'JOIN' => false), 'EVENT_TYPE' => array('TABLE_ALIAS' => 'CE', 'FIELD_NAME' => 'CE.EVENT_TYPE', 'FIELD_TYPE' => 'string', 'JOIN' => false), 'EVENT_DESC' => array('TABLE_ALIAS' => 'CE', 'FIELD_NAME' => 'CE.EVENT_TEXT_1', 'FIELD_TYPE' => 'string', 'JOIN' => false), 'ENTITY_ID' => array('TABLE_ALIAS' => 'CER', 'FIELD_NAME' => 'CER.ENTITY_ID', 'FIELD_TYPE' => 'int', 'JOIN' => false), 'ENTITY_FIELD' => array('TABLE_ALIAS' => 'CER', 'FIELD_NAME' => 'CER.ENTITY_FIELD', 'FIELD_TYPE' => 'string', 'JOIN' => false), 'DATE_CREATE' => array('TABLE_ALIAS' => 'CE', 'FIELD_NAME' => 'CE.DATE_CREATE', 'FIELD_TYPE' => 'datetime', 'JOIN' => false)); $obQueryWhere = new CSQLWhere(); $obQueryWhere->SetFields($arWhereFields); if (!is_array($arFilter)) { $arFilter = array(); } $sQueryWhereFields = $obQueryWhere->GetQuery($arFilter); if (!empty($sQueryWhereFields)) { $strSqlSearch .= "\n\t\t\t\tAND ({$sQueryWhereFields}) "; } $strSql = "\n\t\t\tSELECT\n\t\t\t\tCER.ID,\n\t\t\t\tCER.ENTITY_TYPE,\n\t\t\t\tCER.ENTITY_ID,\n\t\t\t\tCER.ENTITY_FIELD,\n\t\t\t\t" . $DB->DateToCharFunction('CE.DATE_CREATE') . " DATE_CREATE,\n\t\t\t\tCER.EVENT_ID,\n\t\t\t\tCE.EVENT_NAME,\n\t\t\t\tCE.EVENT_TYPE,\n\t\t\t\tCE.EVENT_TEXT_1,\n\t\t\t\tCE.EVENT_TEXT_2,\n\t\t\t\tCE.FILES,\n\t\t\t\tCE.CREATED_BY_ID,\n\t\t\t\tU.LOGIN as CREATED_BY_LOGIN,\n\t\t\t\tU.NAME as CREATED_BY_NAME,\n\t\t\t\tU.LAST_NAME as CREATED_BY_LAST_NAME,\n\t\t\t\tU.SECOND_NAME as CREATED_BY_SECOND_NAME\n\t\t\tFROM\n\t\t\t\tb_crm_event_relations CER,\n\t\t\t\tb_crm_event CE LEFT JOIN b_user U ON CE.CREATED_BY_ID = U.ID\n\t\t\tWHERE\n\t\t\t\tCER.EVENT_ID = CE.ID\n\t\t\t\t{$strSqlSearch}\n\t\t\t\t{$strPermission}\n\t\t\t\t{$strSqlOrder}"; if ($nPageTop !== false) { $nPageTop = (int) $nPageTop; $strSql = $DB->TopSql($strSql, $nPageTop); } $res = $DB->Query($strSql, false, $err_mess . __LINE__); $res->SetUserFields(array('FILES' => array('MULTIPLE' => 'Y'))); return $res; }
function GetList($aSort = array(), $arFilter = array()) { global $DB; $this->LAST_ERROR = ""; $arSqlSearch = array(); $arSqlSearch_h = array(); $strSqlSearch = ""; if (is_array($arFilter)) { foreach ($arFilter as $key => $val) { if (strlen($val) <= 0 || $val == "NOT_REF") { continue; } switch (strtoupper($key)) { case "ID": $arSqlSearch[] = GetFilterQuery("P.ID", $val, "N"); break; case "TIMESTAMP_1": if ($DB->IsDate($val)) { $arSqlSearch[] = "P.TIMESTAMP_X>=" . $DB->CharToDateFunction($val, "SHORT"); } else { $this->LAST_ERROR .= GetMessage("POST_WRONG_TIMESTAMP_FROM") . "<br>"; } break; case "TIMESTAMP_2": if ($DB->IsDate($val)) { $arSqlSearch[] = "P.TIMESTAMP_X<DATEADD(DAY, +1, " . $DB->CharToDateFunction($val, "SHORT") . ")"; } else { $this->LAST_ERROR .= GetMessage("POST_WRONG_TIMESTAMP_TILL") . "<br>"; } break; case "DATE_SENT_1": if ($DB->IsDate($val)) { $arSqlSearch[] = "P.DATE_SENT>=" . $DB->CharToDateFunction($val, "SHORT"); } else { $this->LAST_ERROR .= GetMessage("POST_WRONG_DATE_SENT_FROM") . "<br>"; } break; case "DATE_SENT_2": if ($DB->IsDate($val)) { $arSqlSearch[] = "P.DATE_SENT<DATEADD(DAY, +1, " . $DB->CharToDateFunction($val, "SHORT") . ")"; } else { $this->LAST_ERROR .= GetMessage("POST_WRONG_DATE_SENT_TILL") . "<br>"; } break; case "STATUS": $arSqlSearch_h[] = GetFilterQuery("STATUS_TITLE, P.STATUS", $val); break; case "STATUS_ID": $arSqlSearch[] = GetFilterQuery("P.STATUS", $val, "N"); break; case "SUBJECT": $arSqlSearch[] = GetFilterQuery("P.SUBJECT", $val); break; case "FROM": $arSqlSearch[] = GetFilterQuery("P.FROM_FIELD", $val, "Y", array("@", "_", ".")); break; case "TO": $arSqlSearch[] = GetFilterQuery("P.SENT_BCC", $val, "Y", array("@", "_", ".")); break; case "BODY_TYPE": $arSqlSearch[] = $val == "html" ? "P.BODY_TYPE='html'" : "P.BODY_TYPE='text'"; break; case "BODY": $arSqlSearch[] = GetFilterQuery("P.BODY", $val); break; case "AUTO_SEND_TIME_1": if ($DB->IsDate($val, false, false, "FULL")) { $arSqlSearch[] = "(P.AUTO_SEND_TIME is not null and P.AUTO_SEND_TIME>=" . $DB->CharToDateFunction($val, "FULL") . " )"; } elseif ($DB->IsDate($val, false, false, "SHORT")) { $arSqlSearch[] = "(P.AUTO_SEND_TIME is not null and P.AUTO_SEND_TIME>=" . $DB->CharToDateFunction($val, "SHORT") . " )"; } else { $this->LAST_ERROR .= GetMessage("POST_WRONG_AUTO_FROM") . "<br>"; } break; case "AUTO_SEND_TIME_2": if ($DB->IsDate($val, false, false, "FULL")) { $arSqlSearch[] = "(P.AUTO_SEND_TIME is not null and P.AUTO_SEND_TIME<=" . $DB->CharToDateFunction($val, "FULL") . " )"; } elseif ($DB->IsDate($val, false, false, "SHORT")) { $arSqlSearch[] = "(P.AUTO_SEND_TIME is not null and P.AUTO_SEND_TIME<=" . $DB->CharToDateFunction($val, "SHORT") . " )"; } else { $this->LAST_ERROR .= GetMessage("POST_WRONG_AUTO_TILL") . "<br>"; } break; } } } $sOrder = ""; $sort_keys = array_keys($aSort); for ($i = 0; $i < count($sort_keys); $i++) { $ord = strtoupper($aSort[$sort_keys[$i]]) != "ASC" ? "DESC" : "ASC"; switch (strtoupper($sort_keys[$i])) { case "ID": $sOrder .= ", P.ID " . $ord; break; case "TIMESTAMP": $sOrder .= ", P.TIMESTAMP_X " . $ord; break; case "SUBJECT": $sOrder .= ", P.SUBJECT " . $ord; break; case "BODY_TYPE": $sOrder .= ", P.BODY_TYPE " . $ord; break; case "STATUS": $sOrder .= ", P.STATUS " . $ord; break; case "DATE_SENT": $sOrder .= ", P.DATE_SENT " . $ord; break; case "AUTO_SEND_TIME": $sOrder .= ", P.AUTO_SEND_TIME " . $ord; break; case "FROM_FIELD": $sOrder .= ", P.FROM_FIELD " . $ord; break; case "TO_FIELD": $sOrder .= ", P.TO_FIELD " . $ord; break; } } if ($sOrder == "") { $sOrder = "P.ID DESC"; } $strSqlOrder = " ORDER BY " . TrimEx($sOrder, ","); $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "\n\t\t\tSELECT\n\t\t\t\tCASE\n\t\t\t\tWHEN P.STATUS='S' THEN '" . $DB->ForSql(GetMessage("POST_STATUS_SENT")) . "'\n\t\t\t\tWHEN P.STATUS='P' THEN '" . $DB->ForSql(GetMessage("POST_STATUS_PART")) . "'\n\t\t\t\tWHEN P.STATUS='E' THEN '" . $DB->ForSql(GetMessage("POST_STATUS_ERROR")) . "'\n\t\t\t\tWHEN P.STATUS='W' THEN '" . $DB->ForSql(GetMessage("POST_STATUS_WAIT")) . "'\n\t\t\t\tELSE '" . $DB->ForSql(GetMessage("POST_STATUS_DRAFT")) . "'\n\t\t\t\tEND as STATUS_TITLE\n\t\t\t\t,P.ID\n\t\t\t\t,P.STATUS\n\t\t\t\t,P.FROM_FIELD\n\t\t\t\t,P.TO_FIELD\n\t\t\t\t,P.EMAIL_FILTER\n\t\t\t\t,P.SUBJECT\n\t\t\t\t,P.BODY_TYPE\n\t\t\t\t,P.DIRECT_SEND\n\t\t\t\t,P.CHARSET\n\t\t\t\t,P.SUBSCR_FORMAT\n\t\t\t\t," . $DB->DateToCharFunction("P.TIMESTAMP_X") . "\tTIMESTAMP_X\n\t\t\t\t," . $DB->DateToCharFunction("P.DATE_SENT") . "\tDATE_SENT\n\t\t\tFROM b_posting P\n\t\t\tWHERE\n\t\t\t" . $strSqlSearch . "\n\t\t"; if (count($arSqlSearch_h) > 0) { $strSqlSearch_h = GetFilterSqlSearch($arSqlSearch_h); $strSql = "SELECT * FROM (" . $strSql . ") AS P WHERE " . $strSqlSearch_h; } $strSql .= $strSqlOrder; // echo htmlspecialchars($strSql); $res = $DB->Query($strSql, false, "File: " . __FILE__ . "<br>Line: " . __LINE__); $res->is_filtered = IsFiltered($strSqlSearch); return $res; }
public static function GetVetting($arFilter, $arSort) { global $DB; $err_mess = CRatingRule::err_mess() . "<br>Function: GetVetting<br>Line: "; $arSqlSearch = array(); if (is_array($arFilter)) { $filter_keys = array_keys($arFilter); for ($i = 0; $i < count($filter_keys); $i++) { $val = $arFilter[$filter_keys[$i]]; if (strlen($val) <= 0 || $val == "NOT_REF") { continue; } switch (strtoupper($filter_keys[$i])) { case "RULE_ID": $arSqlSearch[] = GetFilterQuery("RULE_ID", $val, "N"); break; case "ENTITY_TYPE_ID": $arSqlSearch[] = GetFilterQuery("ENTITY_TYPE_ID", $val, "N"); break; case "ENTITY_ID": $arSqlSearch[] = GetFilterQuery("ENTITY_ID", $val, "N"); break; case "APPLIED": if (in_array($val, array('Y', 'N'))) { $arSqlSearch[] = "APPLIED = '" . $val . "'"; } break; } } } $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $sOrder = ""; foreach ($arSort as $key => $val) { $ord = strtoupper($val) != "ASC" ? "DESC" : "ASC"; switch (strtoupper($key)) { case "ID": $sOrder .= ", ID " . $ord; break; case "RULE_ID": $sOrder .= ", RULE_ID " . $ord; break; case "ENTITY_TYPE_ID": $sOrder .= ", ENTITY_TYPE_ID " . $ord; break; case "ENTITY_ID": $sOrder .= ", ENTITY_ID " . $ord; break; case "APPLIED": $sOrder .= ", APPLIED " . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = "ID ASC"; } $strSqlOrder = " ORDER BY " . TrimEx($sOrder, ","); $strSql = "SELECT * FROM b_rating_rule_vetting WHERE {$strSqlSearch} {$strSqlOrder}"; return $DB->Query($strSql, false, $err_mess . __LINE__); }
public function GetList($aSort = array(), $arFilter = array()) { global $DB; $arSqlSearch = array(); if (is_array($arFilter)) { foreach ($arFilter as $key => $val) { if (strlen($val) <= 0 || $val == "NOT_REF") { continue; } $key = strtoupper($key); switch ($key) { case "ID": case "CODE_ID": case "USER_ID": $arSqlSearch[] = $key . "=" . intval($val); break; case "KEYS_STRING": $arSqlSearch[] = GetFilterQuery("KEYS_STRING", $val); break; } } } $sOrder = ""; foreach ($aSort as $key => $val) { $ord = strtoupper($val) != "ASC" ? "DESC" : "ASC"; switch (strtoupper($key)) { case "ID": $sOrder .= ", ID " . $ord; break; case "KEYS_STRING": $sOrder .= ", KEYS_STRING " . $ord; break; case "CODE_ID": $sOrder .= ", CODE_ID " . $ord; break; case "USER_ID": $sOrder .= ", USER_ID " . $ord; break; } } if (strlen($sOrder) > 0) { $strSqlOrder = " ORDER BY " . TrimEx($sOrder, ","); } else { $strSqlOrder = ""; } $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "\n\t\t\tSELECT\n\t\t\t\t*\n\t\t\tFROM\n\t\t\t\tb_hot_keys\n\t\t\tWHERE\n\t\t\t" . $strSqlSearch . "\n\t\t\t" . $strSqlOrder; $res = $DB->Query($strSql, false, $this->ErrOrig() . " Line: " . __LINE__); return $res; }
/** * <p>Возвращает массив, описывающий значения <a href="http://dev.1c-bitrix.ru/api_help/form/terms.php#answer">ответов</a> на <a href="http://dev.1c-bitrix.ru/api_help/form/terms.php#question">вопросы</a> или значения <a href="http://dev.1c-bitrix.ru/api_help/form/terms.php#field">полей</a> веб-формы для указанного <a href="http://dev.1c-bitrix.ru/api_help/form/terms.php#result">результата</a>. Помимо этого, функция возвращает массив, содержащий <a href="http://dev.1c-bitrix.ru/api_help/form/classes/cformresult/index.php">поля результата</a>.</p> <p> Формат массива возвращаемый функцией: </p> <pre class="syntax">Array ( [<i>символьный идентификатор вопроса 1</i>] => массив описывающий ответы на вопрос 1 Array ( [0] => массив описывающий ответ 1 Array ( [RESULT_ID] => ID результата [FIELD_ID] => ID вопроса [SID] => символьный идентификатор вопроса [TITLE] => текст вопроса [TITLE_TYPE] => тип текста вопроса [text|html] [FILTER_TITLE] => заголовок поля фильтра [RESULTS_TABLE_TITLE] => заголовок столбца таблицы результатов [ANSWER_ID] => ID ответа [ANSWER_TEXT] => параметр ответа <font color="green">ANSWER_TEXT</font> [ANSWER_VALUE] => параметр ответа <font color="red">ANSWER_VALUE</font> [USER_TEXT] => текст введенный с клавиатуры [USER_DATE] => введенная дата (если FIELD_TYPE=date) [USER_FILE_ID] => ID файла (если FIELD_TYPE=[file|image]) [USER_FILE_NAME] => имя файла [USER_FILE_IS_IMAGE] => "Y" - FIELD_TYPE=image; "N" - FIELD_TYPE=file [USER_FILE_HASH] => хэш файла (если FIELD_TYPE=file) [USER_FILE_SUFFIX] => суффикс к расширению файла (если FIELD_TYPE=file) [USER_FILE_SIZE] => размер файла (если FIELD_TYPE=[file|image]) [FIELD_TYPE] => тип ответа [FIELD_WIDTH] => ширина поля ответа [FIELD_HEIGHT] => высота поля ответа [FIELD_PARAM] => параметр поля ответа ) [1] => массив описывающий ответ 2 [2] => массив описывающий ответ 3 ... [N-1] => массив описывающий ответ N ) [<i>символьный идентификатор вопроса 2</i>] => массив описывающий ответы на вопрос 2 [<i>символьный идентификатор вопроса 3</i>] => массив описывающий ответы на вопрос 3 ... [<i>символьный идентификатор вопроса N</i>] => массив описывающий ответы на вопрос N )</pre> * * * * * @param int $result_id ID результата. * * * * @param array $field Массив символьных идентификаторов вопросов или полей веб-формы, * значения которых необходимо получить. * * * * @param array &$result Ссылка на массив <a href="http://dev.1c-bitrix.ru/api_help/form/classes/cformresult/index.php">полей * результата</a>, а также некоторых <a * href="http://dev.1c-bitrix.ru/api_help/form/classes/cform/index.php">полей веб-формы</a> и <a * href="http://dev.1c-bitrix.ru/api_help/form/classes/cformstatus/index.php">полей статуса</a>. * Структура данного массива: <pre>Array ( [ID] => ID результата [TIMESTAMP_X] => * время изменения результата [DATE_CREATE] => дата создания результата * [FORM_ID] => ID веб-формы [USER_ID] => ID пользователя создавшего результат * (автор) [USER_AUTH] => флаг авторизованности автора при создании * результата [Y|N] [STAT_GUEST_ID] => ID посетителя создавшего результат * [STAT_SESSION_ID] => ID сессии в которой был создан результат [STATUS_ID] => ID * статуса в котором находится результат [STATUS_TITLE] => заголовок * статуса в котором находится результат [STATUS_DESCRIPTION] => описание * статуса в котором находится результат [STATUS_CSS] => имя CSS класса в * котором находится результат [SID] => символьный идентификатор * веб-формы [NAME] => заголовок веб-формы [IMAGE_ID] => ID изображения * веб-формы [DESCRIPTION] => описание веб-формы [DESCRIPTION_TYPE] => тип * описания веб-формы [text|html] )</pre> * * * * @param array &$answer Ссылка на массив, описывающий значения ответов на вопросы или * значения полей веб-формы для указанного результата <i>result_id</i>. * Структура данного массива: <pre>Array ( [<i>символьный идентификатор * вопроса 1</i>] => массив описывающий ответы на вопрос 1 Array ( [<i>ID * ответа 1</i>] => массив описывающий ответ 1 Array ( [RESULT_ID] => ID * результата [FIELD_ID] => ID вопроса [SID] => символьный идентификатор * вопроса [TITLE] => текст вопроса [TITLE_TYPE] => тип текста вопроса [text|html] * [FILTER_TITLE] => заголовок поля фильтра [RESULTS_TABLE_TITLE] => заголовок * столбца таблицы результатов [ANSWER_ID] => ID ответа [ANSWER_TEXT] => * параметр ответа <font color="green">ANSWER_TEXT</font> [ANSWER_VALUE] => параметр ответа * <font color="red">ANSWER_VALUE</font> [USER_TEXT] => текст введенный с клавиатуры * [USER_DATE] => введенная дата (если FIELD_TYPE=date) [USER_FILE_ID] => ID файла * (FIELD_TYPE=[file|image]) [USER_FILE_NAME] => имя файла [USER_FILE_IS_IMAGE] => "Y" - FIELD_TYPE=image; * "N" - FIELD_TYPE=file [USER_FILE_HASH] => хэш файла (если FIELD_TYPE=file) [USER_FILE_SUFFIX] => * суффикс к расширению файла (FIELD_TYPE=file) [USER_FILE_SIZE] => размер файла * (если FIELD_TYPE=[file|image]) [FIELD_TYPE] => тип ответа [FIELD_WIDTH] => ширина поля * ответа [FIELD_HEIGHT] => высота поля ответа [FIELD_PARAM] => параметр поля * ответа ) [<i>ID ответа 2</i>] => массив описывающий ответ 2 [<i>ID ответа * 3</i>] => массив описывающий ответ 3 ... [<i>ID ответа N</i>] => массив * описывающий ответ N ) [<i>символьный идентификатор вопроса 2</i>] => * массив описывающий ответы на вопрос 2 [<i>символьный идентификатор * вопроса 3</i>] => массив описывающий ответы на вопрос 3 ... * [<i>символьный идентификатор вопроса N</i>] => массив описывающий * ответы на вопрос N )</pre> * * * * @return array * * * <h4>Example</h4> * <pre> * <? * $RESULT_ID = 189; // ID результата * * $arAnswer = <b>CFormResult::GetDataByID</b>( * $RESULT_ID, * array("VS_INTEREST"), // вопрос "Какие области знаний вас интересуют?" * $arResult, * $arAnswer2); * * // выведем поля результата * echo "<pre>"; print_r($arResult); echo "</pre>"; * * // выведем значения ответов * echo "<pre>"; print_r($arAnswer); echo "</pre>"; * * // выведем значения ответов в несколько ином формате * echo "<pre>"; print_r($arAnswer2); echo "</pre>"; * ?> * * <? * $RESULT_ID = 189; // ID результата * * // получим данные по всем вопросам * $arAnswer = <b>CFormResult::GetDataByID</b>( * $RESULT_ID, * array(), * $arResult, * $arAnswer2); * * // выведем поля результата * echo "<pre>"; print_r($arResult); echo "</pre>"; * * // выведем значения ответов * echo "<pre>"; print_r($arAnswer); echo "</pre>"; * * // выведем значения ответов в несколько ином формате * echo "<pre>"; print_r($arAnswer2); echo "</pre>"; * ?> * </pre> * * * * <h4>See Also</h4> * <ul> <li> <a href="http://dev.1c-bitrix.ru/api_help/form/classes/cformresult/index.php">Поля CFormResult</a> </li> * <li> <a href="http://dev.1c-bitrix.ru/api_help/form/classes/cform/index.php">Поля CForm</a> </li> <li> <a * href="http://dev.1c-bitrix.ru/api_help/form/classes/cform/getresultanswerarray.php">CForm::GetResultAnswerArray</a> * </li> </ul><a name="examples"></a> * * * @static * @link http://dev.1c-bitrix.ru/api_help/form/classes/cformresult/getdatabyid.php * @author Bitrix */ public static function GetDataByID($RESULT_ID, $arrFIELD_SID, &$arrRES, &$arrANSWER) { global $DB, $strError; $err_mess = (CAllFormResult::err_mess())."<br>Function: GetDataByID<br>Line: "; $arrReturn = array(); $RESULT_ID = intval($RESULT_ID); $z = CFormResult::GetByID($RESULT_ID); if ($arrRES = $z->Fetch()) { if (is_array($arrFIELD_SID) && count($arrFIELD_SID)>0) { foreach($arrFIELD_SID as $field) $str .= ",'".$DB->ForSql($field,50)."'"; $str = TrimEx($str,","); if (strlen($str)>0) $s = "and SID in ($str)"; } $strSql = "SELECT ID, SID, SID as VARNAME FROM b_form_field WHERE FORM_ID='".$arrRES["FORM_ID"]."' ".$s; $q = $DB->Query($strSql, false, $err_mess.__LINE__); while ($qr = $q->Fetch()) { $arrFIELDS[$qr["ID"]] = $qr["SID"]; } if (is_array($arrFIELDS)) $arrKeys = array_keys($arrFIELDS); CForm::GetResultAnswerArray($arrRES["FORM_ID"], $arrColumns, $arrAnswers, $arrAnswersSID, array("RESULT_ID"=>$RESULT_ID)); foreach ($arrAnswers[$RESULT_ID] as $fid => $arrAns) { if (is_array($arrKeys)) { if (in_array($fid,$arrKeys)) { $sid = $arrFIELDS[$fid]; $arrANSWER[$sid] = $arrAns; $arrA = array_values($arrAns); foreach($arrA as $arr) $arrReturn[$sid][] = $arr; } } } } else return false; if (is_array($arrANSWER)) reset($arrANSWER); if (is_array($arrReturn)) reset($arrReturn); if (is_array($arrRES)) reset($arrRES); /* echo "<pre>arrRES\n"; print_r($arrRES); echo "arrANSWER\n"; print_r($arrANSWER); echo "arrReturn\n"; print_r($arrReturn); echo "</pre>"; */ return $arrReturn; }
public static function GetWeightList($arSort = array(), $arFilter = array()) { global $DB; $arSqlSearch = array(); $strSqlSearch = ""; $err_mess = CRatings::err_mess() . "<br>Function: GetWeightList<br>Line: "; if (is_array($arFilter)) { foreach ($arFilter as $key => $val) { if (strlen($val) <= 0 || $val == "NOT_REF") { continue; } switch (strtoupper($key)) { case "ID": $arSqlSearch[] = GetFilterQuery("RW.ID", $val, "N"); break; case "RATING_FROM": $arSqlSearch[] = GetFilterQuery("RW.RATING_FROM", $val, "N"); break; case "RATING_TO": $arSqlSearch[] = GetFilterQuery("RW.RATING_TO", $val, "N"); break; case "WEIGHT": $arSqlSearch[] = GetFilterQuery("RW.WEIGHT", $val, "N"); break; case "COUNT": $arSqlSearch[] = GetFilterQuery("RW.COUNT", $val, "N"); break; case "MAX": if (in_array($val, array('Y', 'N'))) { $arSqlSearch[] = "R.MAX = '" . $val . "'"; } break; } } } $sOrder = ""; foreach ($arSort as $key => $val) { $ord = strtoupper($val) != "ASC" ? "DESC" : "ASC"; switch (strtoupper($key)) { case "ID": $sOrder .= ", RW.ID " . $ord; break; case "RATING_FROM": $sOrder .= ", RW.RATING_FROM " . $ord; break; case "RATING_TO": $sOrder .= ", RW.RATING_TO " . $ord; break; case "WEIGHT": $sOrder .= ", RW.WEIGHT " . $ord; break; case "COUNT": $sOrder .= ", RW.COUNT " . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = "RW.ID DESC"; } $strSqlOrder = " ORDER BY " . TrimEx($sOrder, ","); $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "\n\t\t\tSELECT\n\t\t\t\tRW.ID, RW.RATING_FROM, RW.RATING_TO, RW.WEIGHT, RW.COUNT\n\t\t\tFROM\n\t\t\t\tb_rating_weight RW\n\t\t\tWHERE\n\t\t\t" . $strSqlSearch . "\n\t\t\t" . $strSqlOrder; $res = $DB->Query($strSql, false, $err_mess . __LINE__); return $res; }
<?php require_once $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/main/include/prolog_before.php"; require_once $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/main/img.php"; global $arrSaveColor; if (CModule::IncludeModule("vote")) { $diameter = intval($_REQUEST["dm"]) > 0 ? intval($_REQUEST["dm"]) : 150; $res = CVoteAnswer::GetList($qid, $by = "s_counter", $order = "desc"); $res->NavStart(1000); $totalRecords = $res->SelectedRowsCount(); $arChart = array(); $color = ""; $sum = 0; while ($arAnswer = $res->Fetch()) { $arChart[] = array("COLOR" => strlen($arAnswer["COLOR"]) > 0 ? TrimEx($arAnswer["COLOR"], "#") : ($color = GetNextRGB($color, $totalRecords)), "COUNTER" => $arAnswer["COUNTER"]); $sum += $arAnswer["COUNTER"]; } // create an image $ImageHandle = CreateImageHandle($diameter, $diameter); imagefill($ImageHandle, 0, 0, imagecolorallocate($ImageHandle, 255, 255, 255)); // drawing pie chart if ($sum > 0) { Circular_Diagram($ImageHandle, $arChart, "FFFFFF", $diameter, $diameter / 2, $diameter / 2); } // displaying of the resulting image ShowImageHeader($ImageHandle); }
function TrimExAll($str,$symbol) { while (substr($str,0,1)==$symbol or substr($str,strlen($str)-1,1)==$symbol) $str = TrimEx($str,$symbol); return $str; }
public function GetList($aSort=array(), $arFilter=Array()) { global $DB; $arSqlSearch = Array(); $strSqlSearch = ""; if (is_array($arFilter)) { $filter_keys = array_keys($arFilter); for ($i=0; $i<count($filter_keys); $i++) { $val = $arFilter[$filter_keys[$i]]; if (strlen($val)<=0 || $val=="NOT_REF") continue; switch(strtoupper($filter_keys[$i])) { case "ID": $arSqlSearch[] = "ID=".intval($val); break; case "KEYS_STRING": $arSqlSearch[] = GetFilterQuery("KEYS_STRING", $val); break; case "CODE_ID": $arSqlSearch[] = "CODE_ID=".intval($val); break; case "USER_ID": $arSqlSearch[] = "USER_ID=".intval($val); break; } } } $sOrder = ""; foreach($aSort as $key=>$val) { $ord = (strtoupper($val) <> "ASC"? "DESC":"ASC"); switch (strtoupper($key)) { case "ID": $sOrder .= ", ID ".$ord; break; case "KEYS_STRING": $sOrder .= ", KEYS_STRING ".$ord; break; case "CODE_ID": $sOrder .= ", CODE_ID ".$ord; break; case "USER_ID": $sOrder .= ", USER_ID ".$ord; break; } } if (strlen($sOrder)>0) $strSqlOrder = " ORDER BY ".TrimEx($sOrder,","); else $strSqlOrder=""; $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = " SELECT * FROM b_hot_keys WHERE ".$strSqlSearch." ".$strSqlOrder; $res = $DB->Query($strSql, false, $this->ErrOrig()." Line: ".__LINE__); return $res; }
function SetMailTemplate($WEB_FORM_ID, $ADD_NEW_TEMPLATE = "Y", $old_SID = "", $bReturnFullInfo = false) { global $DB, $MESS, $strError; $err_mess = CAllForm::err_mess() . "<br>Function: SetMailTemplates<br>Line: "; $arrReturn = array(); $WEB_FORM_ID = intval($WEB_FORM_ID); $q = CForm::GetByID($WEB_FORM_ID); if ($arrForm = $q->Fetch()) { $MAIL_EVENT_TYPE = "FORM_FILLING_" . $arrForm["SID"]; if (strlen($old_SID) > 0) { $old_MAIL_EVENT_TYPE = "FORM_FILLING_" . $old_SID; } $et = new CEventType(); $em = new CEventMessage(); if (strlen($MAIL_EVENT_TYPE) > 0) { $et->Delete($MAIL_EVENT_TYPE); } $z = CLanguage::GetList($v1, $v2); $OLD_MESS = $MESS; while ($arLang = $z->Fetch()) { IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/form/admin/form_mail.php", $arLang["LID"]); $str = ""; $str .= "#RS_FORM_ID# - " . GetMessage("FORM_L_FORM_ID") . "\n"; $str .= "#RS_FORM_NAME# - " . GetMessage("FORM_L_NAME") . "\n"; $str .= "#RS_FORM_SID# - " . GetMessage("FORM_L_SID") . "\n"; $str .= "#RS_RESULT_ID# - " . GetMessage("FORM_L_RESULT_ID") . "\n"; $str .= "#RS_DATE_CREATE# - " . GetMessage("FORM_L_DATE_CREATE") . "\n"; $str .= "#RS_USER_ID# - " . GetMessage("FORM_L_USER_ID") . "\n"; $str .= "#RS_USER_EMAIL# - " . GetMessage("FORM_L_USER_EMAIL") . "\n"; $str .= "#RS_USER_NAME# - " . GetMessage("FORM_L_USER_NAME") . "\n"; $str .= "#RS_USER_AUTH# - " . GetMessage("FORM_L_USER_AUTH") . "\n"; $str .= "#RS_STAT_GUEST_ID# - " . GetMessage("FORM_L_STAT_GUEST_ID") . "\n"; $str .= "#RS_STAT_SESSION_ID# - " . GetMessage("FORM_L_STAT_SESSION_ID") . "\n"; $strFIELDS = ""; $w = CFormField::GetList($WEB_FORM_ID, "ALL", $by, $order, array(), $is_filtered); while ($wr = $w->Fetch()) { if (strlen($wr["RESULTS_TABLE_TITLE"]) > 0) { $FIELD_TITLE = $wr["RESULTS_TABLE_TITLE"]; } elseif (strlen($wr["TITLE"]) > 0) { $FIELD_TITLE = $wr["TITLE_TYPE"] == "html" ? htmlspecialcharsback(strip_tags($wr["TITLE"])) : $wr["TITLE"]; } else { $FIELD_TITLE = TrimEx($wr["FILTER_TITLE"], ":"); } $str .= "#" . $wr["SID"] . "# - " . $FIELD_TITLE . "\n"; $str .= "#" . $wr["SID"] . "_RAW# - " . $FIELD_TITLE . " (" . GetMessage('FORM_L_RAW') . ")\n"; $strFIELDS .= $FIELD_TITLE . "\n*******************************\n#" . $wr["SID"] . "#\n\n"; } $et->Add(array("LID" => $arLang["LID"], "EVENT_NAME" => $MAIL_EVENT_TYPE, "NAME" => GetMessage("FORM_FILLING") . " \"" . $arrForm["SID"] . "\"", "DESCRIPTION" => $str)); } // задаем новый тип событи¤ дл¤ старых шаблонов if (strlen($old_MAIL_EVENT_TYPE) > 0 && $old_MAIL_EVENT_TYPE != $MAIL_EVENT_TYPE) { $e = $em->GetList($by = "id", $order = "desc", array("EVENT_NAME" => $old_MAIL_EVENT_TYPE)); while ($er = $e->Fetch()) { $em->Update($er["ID"], array("EVENT_NAME" => $MAIL_EVENT_TYPE)); } if (strlen($old_MAIL_EVENT_TYPE) > 0) { $et->Delete($old_MAIL_EVENT_TYPE); } } if ($ADD_NEW_TEMPLATE == "Y") { $z = CSite::GetList($v1, $v2); while ($arSite = $z->Fetch()) { $arrSiteLang[$arSite["ID"]] = $arSite["LANGUAGE_ID"]; } $arrFormSite = CForm::GetSiteArray($WEB_FORM_ID); if (is_array($arrFormSite) && count($arrFormSite) > 0) { foreach ($arrFormSite as $sid) { IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/form/admin/form_mail.php", $arrSiteLang[$sid]); $SUBJECT = "#SERVER_NAME#: " . GetMessage("FORM_FILLING_S") . " [#RS_FORM_ID#] #RS_FORM_NAME#"; $MESSAGE = "#SERVER_NAME#\n\n" . GetMessage("FORM_FILLING") . ": [#RS_FORM_ID#] #RS_FORM_NAME#\n-------------------------------------------------------\n\n" . GetMessage("FORM_DATE_CREATE") . "#RS_DATE_CREATE#\n" . GetMessage("FORM_RESULT_ID") . "#RS_RESULT_ID#\n" . GetMessage("FORM_USER") . "[#RS_USER_ID#] #RS_USER_NAME# #RS_USER_AUTH#\n" . GetMessage("FORM_STAT_GUEST_ID") . "#RS_STAT_GUEST_ID#\n" . GetMessage("FORM_STAT_SESSION_ID") . "#RS_STAT_SESSION_ID#\n\n\n{$strFIELDS}\n" . GetMessage("FORM_VIEW") . "\nhttp://#SERVER_NAME#/bitrix/admin/form_result_view.php?lang=" . $arrSiteLang[$sid] . "&WEB_FORM_ID=#RS_FORM_ID#&RESULT_ID=#RS_RESULT_ID#\n\n-------------------------------------------------------\n" . GetMessage("FORM_GENERATED_AUTOMATICALLY") . "\n\t\t\t\t\t\t"; // добавл¤ем новый шаблон $arFields = array("ACTIVE" => "Y", "EVENT_NAME" => $MAIL_EVENT_TYPE, "LID" => $sid, "EMAIL_FROM" => "#DEFAULT_EMAIL_FROM#", "EMAIL_TO" => "#DEFAULT_EMAIL_FROM#", "SUBJECT" => $SUBJECT, "MESSAGE" => $MESSAGE, "BODY_TYPE" => "text"); $TEMPLATE_ID = $em->Add($arFields); if ($bReturnFullInfo) { $arrReturn[] = array('ID' => $TEMPLATE_ID, 'FIELDS' => $arFields); } else { $arrReturn[] = $TEMPLATE_ID; } } } } $MESS = $OLD_MESS; } return $arrReturn; }
function GetList($arOrder = array('CSORT' => 'ASC'), $arFilter = array(), $arFields = array()) { global $DB; $arSqlSearch = array(); $strSqlSearch = ""; if (is_array($arFilter)) { $filter_keys = array_keys($arFilter); for ($i = 0, $cnt = count($filter_keys); $i < $cnt; $i++) { $val = $arFilter[$filter_keys[$i]]; $key = $filter_keys[$i]; switch (strtoupper($filter_keys[$i])) { case "ID": $arSqlSearch[] = 'ID=' . intval($val); break; case "ACTIVE": $arSqlSearch[] = GetFilterQuery("ACTIVE", $val); break; case "NAME": $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $match_value_set ? "N" : "Y"; $arSqlSearch[] = GetFilterQuery("NAME", $val, $match); break; case "RATE": $arSqlSearch[] = 'RATE=\'' . doubleval($val) . '\''; //GetFilterQuery('RATE', $val); break; } } } $sOrder = ""; $sort_keys = array_keys($arOrder); for ($i = 0, $intCount = count($sort_keys); $i < $intCount; $i++) { $ord = strtoupper($arOrder[$sort_keys[$i]]) != "ASC" ? "DESC" : "ASC"; switch (strtoupper($sort_keys[$i])) { case "ID": $sOrder .= ", ID " . $ord; break; case "C_SORT": $sOrder .= ", C_SORT " . $ord; break; case "ACTIVE": $sOrder .= ", ACTIVE " . $ord; break; case "NAME": $sOrder .= ", NAME " . $ord; break; case "RATE": $sOrder .= ", RATE " . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = "C_SORT ASC"; } $strSqlOrder = " ORDER BY " . TrimEx($sOrder, ","); $arDefaultFields = array('ID', 'TIMESTAMP_X', 'ACTIVE', 'C_SORT', 'NAME', 'RATE'); if (!is_array($arFields) || count($arFields) <= 0) { $arQueryFields = $arDefaultFields; } else { $arQueryFields = array(); foreach ($arFields as $fld) { if (in_array($fld, $arDefaultFields)) { $arQueryFields[] = $fld; } } if (count($arQueryFields) <= 0) { $arQueryFields = $arDefaultFields; } } $strSqlFields = implode(', ', $arQueryFields); $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "\nSELECT\n" . $strSqlFields . "\nFROM b_catalog_vat\nWHERE\n" . $strSqlSearch . "\n" . $strSqlOrder . "\n"; //echo $strSql; $res = $DB->Query($strSql, false, "File: " . __FILE__ . "<br>Line: " . __LINE__); $res->is_filtered = IsFiltered($strSqlSearch); return $res; }
/** * <p>Метод производит выборку уведомлений с сортировкой и фильтрацией. Статичный метод.</p> * * * @param array $arSort = array() Сортировка осуществляется по: <ul> <li> <b>ID</b> - идентификатору * сообщения;</li> <li> <b>MODULE_ID</b> - идентификатору модуля, к которому * относится сообщение.</li> </ul> * * @param array $arFilter = array() Фильтрация осуществляется по: <ul> <li> <b>ID</b> - идентификатору * сообщения;</li> <li> <b>MODULE_ID</b> - идентификатору модуля, к которому * относится сообщение;</li> <li> <b>TAG</b> - тегу;</li> <li> <b>ENABLE_CLOSE</b>- * разрешению на ручное закрытие.</li> </ul> * * @return mixed <p>Возвращается экземляр класса <a * href="http://dev.1c-bitrix.ru/api_help/main/reference/cdbresult/index.php">CDBResult</a> для дальней * обработки.</p> * * <h4>Example</h4> * <pre> * CAdminNotify::GetList(array('ID' => 'DESC'), array('MODULE_ID'=>'main')); * </pre> * * * <h4>See Also</h4> * <ul> <li> <a href="http://dev.1c-bitrix.ru/api_help/main/reference/cdbresult/index.php">CDBResult</a> </li> </ul><a * name="examples"></a> * * * @static * @link http://dev.1c-bitrix.ru/api_help/main/reference/cadminnotify/getlist.php * @author Bitrix */ public static function GetList($arSort = array(), $arFilter = array()) { global $DB; $arSqlSearch = array(); $strSqlSearch = ''; $err_mess = self::err_mess() . '<br />Function: GetList<br />Line: '; if (!is_array($arFilter)) { $arFilter = array(); } if (!isset($arFilter['LID'])) { $arFilter['LID'] = LANGUAGE_ID; } if (!isset($arFilter['PUBLIC_SECTION'])) { $arFilter['PUBLIC_SECTION'] = 'N'; } $strFrom = ''; $strSelect = "AN.ID, AN.MODULE_ID, AN.TAG, AN.MESSAGE, AN.ENABLE_CLOSE, AN.PUBLIC_SECTION"; if (is_array($arFilter)) { $filter_keys = array_keys($arFilter); for ($i = 0, $ic = count($filter_keys); $i < $ic; $i++) { $val = $arFilter[$filter_keys[$i]]; if (strlen($val) <= 0 || $val == 'NOT_REF') { continue; } switch (strtoupper($filter_keys[$i])) { case 'ID': $arSqlSearch[] = GetFilterQuery('AN.ID', $val, 'N'); break; case 'MODULE_ID': $arSqlSearch[] = GetFilterQuery('AN.MODULE_ID', $val); break; case 'TAG': $arSqlSearch[] = GetFilterQuery('AN.TAG', $val); break; case 'MESSAGE': $arSqlSearch[] = GetFilterQuery('AN.MESSAGE', $val); break; case 'ENABLE_CLOSE': $arSqlSearch[] = $val == 'Y' ? "AN.ENABLE_CLOSE='Y'" : "AN.ENABLE_CLOSE='N'"; break; case 'LID': $strSelect .= ", ANL.MESSAGE as MESSAGE_LANG"; $strFrom = 'LEFT JOIN b_admin_notify_lang ANL ON (AN.ID = ANL.NOTIFY_ID AND ANL.LID = \'' . $DB->ForSQL($val) . '\')'; break; case 'PUBLIC_SECTION': $arSqlSearch[] = $val == 'Y' ? "AN.PUBLIC_SECTION='Y'" : "AN.PUBLIC_SECTION='N'"; } } } $sOrder = ''; foreach ($arSort as $key => $val) { $ord = strtoupper($val) != 'ASC' ? 'DESC' : 'ASC'; switch (strtoupper($key)) { case 'ID': $sOrder .= ', AN.ID ' . $ord; break; case 'MODULE_ID': $sOrder .= ', AN.MODULE_ID ' . $ord; break; case 'ENABLE_CLOSE': $sOrder .= ', AN.ENABLE_CLOSE ' . $ord; break; } } if (strlen($sOrder) <= 0) { $sOrder = 'AN.ID DESC'; } $strSqlOrder = ' ORDER BY ' . TrimEx($sOrder, ','); $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = "SELECT " . $strSelect . " FROM b_admin_notify AN " . $strFrom . " WHERE " . $strSqlSearch . " " . $strSqlOrder; $res = $DB->Query($strSql, false, $err_mess . __LINE__); return $res; }
function CleanUpCsv(&$item) { $item = TrimEx($item, "\""); }
public function GetList($aSort=array(), $arFilter=Array(), $getCommon=true) { global $DB; $err_mess = (CAdminFilter::err_mess())."<br>Function: GetList<br>Line: "; $arSqlSearch = Array(); if (is_array($arFilter)) { foreach ($arFilter as $key => $val) { if (strlen($val)<=0 || $val=="NOT_REF") continue; switch(strtoupper($key)) { case "ID": $arSqlSearch[] = GetFilterQuery("F.ID",$val,"N"); break; case "USER_ID": if($getCommon) $arSqlSearch[] = "F.USER_ID=".intval($val)." OR F.COMMON='Y'"; else $arSqlSearch[] = "F.USER_ID = ".intval($val); break; case "FILTER_ID": $arSqlSearch[] = GetFilterQuery("F.FILTER_ID", $val); break; case "NAME": $arSqlSearch[] = GetFilterQuery("F.NAME", $val); break; case "FIELDS": $arSqlSearch[] = GetFilterQuery("F.FIELDS", $val); break; case "COMMON": $arSqlSearch[] = "F.COMMON = '".$DB->ForSql($val,1)."'"; break; case "PRESET": $arSqlSearch[] = "F.PRESET = '".$DB->ForSql($val,1)."'"; break; case "LANGUAGE_ID": $arSqlSearch[] = "F.LANGUAGE_ID = '".$DB->ForSql($val,2)."'"; break; case "PRESET_ID": $arSqlSearch[] = GetFilterQuery("F.PRESET_ID", $val); break; case "SORT": $arSqlSearch[] = GetFilterQuery("F.SORT", $val); break; case "SORT_FIELD": $arSqlSearch[] = GetFilterQuery("F.SORT_FIELD", $val); break; } } } $sOrder = ""; foreach($aSort as $key=>$val) { $ord = (strtoupper($val) <> "ASC"? "DESC":"ASC"); switch (strtoupper($key)) { case "ID": $sOrder .= ", F.ID ".$ord; break; case "USER_ID": $sOrder .= ", F.USER_ID ".$ord; break; case "FILTER_ID": $sOrder .= ", F.FILTER_ID ".$ord; break; case "NAME": $sOrder .= ", F.NAME ".$ord; break; case "FIELDS": $sOrder .= ", F.FIELDS ".$ord; break; case "COMMON": $sOrder .= ", F.COMMON ".$ord; break; case "PRESET": $sOrder .= ", F.PRESET ".$ord; break; case "LANGUAGE_ID": $sOrder .= ", F.LANGUAGE_ID ".$ord; break; case "PRESET_ID": $sOrder .= ", F.PRESET_ID ".$ord; break; case "SORT": $sOrder .= ", F.SORT ".$ord; break; case "SORT_FIELD": $sOrder .= ", F.SORT_FIELD ".$ord; break; } } if (strlen($sOrder)<=0) $sOrder = "F.ID ASC"; $strSqlOrder = " ORDER BY ".TrimEx($sOrder,","); $strSqlSearch = GetFilterSqlSearch($arSqlSearch,"noFilterLogic"); $strSql = " SELECT F.ID, F.USER_ID, F.NAME, F.FILTER_ID, F.FIELDS, F.COMMON, F.PRESET, F.LANGUAGE_ID, F.PRESET_ID, F.SORT, F.SORT_FIELD FROM b_filters F WHERE ".$strSqlSearch." ".$strSqlOrder; $res = $DB->Query($strSql, false, $err_mess.__LINE__); return $res; }
function Update($table, $arFields, $WHERE = "", $error_position = "", $DEBUG = false, $ignore_errors = false) { $rows = 0; if (is_array($arFields)) { while (list($field, $value) = each($arFields)) { $str .= strlen($value) <= 0 ? $field . " = '', " : $field . " = " . $value . ", "; } $str = TrimEx($str, ","); $strSql = "UPDATE " . $table . " SET " . $str . " " . $WHERE; if ($DEBUG) { echo "<br>" . $strSql . "<br>"; } $w = $this->Query($strSql, $ignore_errors, $error_position); $rows = $w->AffectedRowsCount(); if ($DEBUG) { echo "affected_rows = " . $rows . "<br>"; } } return $rows; }