/**
* This method will setup tokens specific to letting support know a new question has been asked.
*/
protected function addAdditionalTokens()
{
$this->tokenDefinitions['CUSTOMER_NAME'] = function () {
return $this->question->getUser()->getPerson()->getNameFirstLast();
};
$this->tokenDefinitions['COMPANY_NAME'] = function () {
$person = $this->question->getUser()->getPerson();
$employeeRecord = $person->getEmployee();
return $employeeRecord !== null ? $employeeRecord->getCompany()->getName() : '';
};
$this->tokenDefinitions['EMAIL_ADDRESS'] = function () {
return $this->question->getUser()->getPerson()->getPrimaryEmailAddress();
};
$this->tokenDefinitions['QUESTION'] = function () {
return $this->question->getQuestion();
};
}
/**
* This method will make sure the actual question text will get sent to Mongo for us to remember.
*
* @param Request $request
* @param Question $question
*/
protected function afterSave(Question $question)
{
$request = $this->getRequest();
$post = json_decode($request->getContent());
$question->setQuestion($post->QuestionText);
$question->save();
// Let the support team know that a customer has a question
$newQuestionNotification = Factory::createNewObject(NewQuestion::class, [$question]);
$newQuestionNotification->send();
return $question;
}