public function indexAction()
 {
     /**
      * @var \Doctrine\ORM\EntityManager $em
      */
     $em = $this->getServiceLocator()->get('doctrine.entitymanager.orm_default');
     /**
      * @var \Doctrine\DBAL\Connection $connection
      */
     $connection = $em->getConnection();
     $request = $this->getRequest();
     $post = array_merge_recursive($request->getPost()->toArray(), $request->getFiles()->toArray());
     if (!($request->isXmlHttpRequest() or $request->isPost())) {
         return $this->redirect()->toRoute('main');
     }
     $inputFilter = new TicketsFormInputFilter();
     $form = new TicketsForm();
     $form->setBindOnValidate(false);
     $form->setInputFilter($inputFilter->getInputFilter());
     $form->setData($post);
     $this->initializeAdminArea();
     $userDetails = $this->recoverUserDetails();
     $configurations = $this->layout()->getVariable('configurations');
     $helper = new TicketsControllerHelper();
     $helper->setConnection($connection);
     $helper->getConnection()->beginTransaction();
     try {
         if (!$form->isValid()) {
             throw new NullException("The form is not valid");
         }
         $inputFilter->exchangeArray($form->getData());
         $helper->setLoggedUser($userDetails);
         $helper->insertTicket($inputFilter);
         $lastInsertId = $helper->getConnection()->lastInsertId();
         $helper->insertTicketMessage($inputFilter, $lastInsertId);
         $helper->getConnection()->commit();
         /*
         $usersRecords = $helper->recoverWrapperRecords(
             new UsersGetterWrapper(new UsersGetter($em)),
             array('roleName' => 'WebMaster')
         );
         $helper->checkRecords($usersRecords, 'Nessun utente a cui inviare la segnalazione è stato trovato');
         
         foreach($usersRecords as $user) {
             $message = new Message();
             $message->addTo($user['email'])
                     ->addFrom('*****@*****.**')
                     ->setSubject('Nuova richiesta di assistenza da '.$configurations['sitename'])
                     ->setBody($inputFilter->message);
         
             $transport = new SendmailTransport();
             $transport->send($message);
         }
         */
         /* Send email */
         $message = new Message();
         $message->addTo('*****@*****.**')->addFrom('*****@*****.**')->setSubject('Nuova richiesta di assistenza da ' . $configurations['sitename'])->setBody($inputFilter->message);
         $transport = new SendmailTransport();
         $transport->send($message);
         $logWriter = new LogWriter($connection);
         $logWriter->writeLog(array('user_id' => $userDetails->id, 'module_id' => ModulesContainer::contenuti_id, 'message' => "Nuova richiesta assistenza " . $inputFilter->subject, 'type' => 'info', 'reference_id' => $lastInsertId, 'backend' => 1));
         $this->layout()->setVariables(array('messageType' => 'success', 'messageTitle' => 'Nuova richiesta assistenza inviata correttamente', 'messageText' => 'Riceverete una risposta nel più breve tempo possibile', 'showLinkResetFormAndShowIt' => 1, 'backToSummaryLink' => $this->url()->fromRoute('admin/tickets-summary', array('lang' => $this->params()->fromRoute('lang'))), 'backToSummaryText' => "Elenco richieste"));
     } catch (\Exception $e) {
         try {
             $helper->getConnection()->rollBack();
         } catch (\Doctrine\DBAL\ConnectionException $ex) {
         }
         $logWriter = new LogWriter($connection);
         $logWriter->writeLog(array('user_id' => $userDetails->id, 'module_id' => ModulesContainer::contenuti_id, 'message' => "Errore inserimento nuova richiesta assistenza: " . $inputFilter->subject, 'type' => 'error', 'description' => $e->getMessage(), 'backend' => 1));
         $this->layout()->setVariables(array('messageType' => 'danger', 'messageTitle' => 'Errore inserimento nuova richiesta assistenza', 'messageText' => $e->getMessage(), 'form' => $form, 'formInputFilter' => $inputFilter->getInputFilter(), 'messageShowFormLink' => 1, 'messageShowForm' => 'Torna al form di inserimento dati'));
     }
     $this->layout()->setTemplate($this->layout()->getVariable('templateDir') . 'message.phtml');
 }