private function checkTicketEditionAccess(User $user, Ticket $ticket)
{
$interventions = $ticket->getInterventions();
if ($user->getId() !== $ticket->getUser()->getId() || count($interventions) > 0 || $ticket->getLevel() !== 0) {
throw new AccessDeniedException();
}
}
public function sendTicketMail(User $user, Ticket $ticket, $type = '', Comment $comment = null)
{
$contactMail = null;
$receivers = [];
$extra = [];
switch ($type) {
case 'new_ticket':
$contactIds = $this->getConfigurationContactsOption();
$contactMail = $ticket->getContactMail();
if (count($contactIds) > 0) {
$receivers = $this->userManager->getUsersByIds($contactIds);
$subject = '[' . $this->translator->trans('new_ticket', [], 'support') . '][' . $user->getFirstName() . ' ' . $user->getLastName() . '] ' . $ticket->getTitle();
$content = $ticket->getDescription() . '<br><br>' . $this->translator->trans('mail', [], 'platform') . ' : ' . $ticket->getContactMail() . '<br>' . $this->translator->trans('phone', [], 'platform') . ' : ' . $ticket->getContactPhone() . '<br><br>';
}
break;
case 'ticket_edition':
$contactIds = $this->getConfigurationContactsOption();
$contactMail = $ticket->getContactMail();
if (count($contactIds) > 0) {
$receivers = $this->userManager->getUsersByIds($contactIds);
$subject = '[' . $this->translator->trans('ticket_edition', [], 'support') . '][' . $user->getFirstName() . ' ' . $user->getLastName() . '] ' . $ticket->getTitle();
$content = $ticket->getDescription() . '<br><br>' . $this->translator->trans('mail', [], 'platform') . ' : ' . $ticket->getContactMail() . '<br>' . $this->translator->trans('phone', [], 'platform') . ' : ' . $ticket->getContactPhone() . '<br><br>';
}
break;
case 'ticket_deletion':
$contactIds = $this->getConfigurationContactsOption();
if (count($contactIds) > 0) {
$receivers = $this->userManager->getUsersByIds($contactIds);
$subject = '[' . $this->translator->trans('ticket_deletion', [], 'support') . '][' . $user->getFirstName() . ' ' . $user->getLastName() . '] ' . $ticket->getTitle();
$content = $this->translator->trans('ticket_deletion', [], 'support') . '<br><br>';
}
break;
case 'new_admin_comment':
$extra['to'] = [$ticket->getContactMail()];
if (!is_null($comment)) {
$subject = '[' . $this->translator->trans('new_comment', [], 'support') . '][' . $this->translator->trans('ticket', [], 'support') . ' #' . $ticket->getNum() . '] ' . $ticket->getTitle();
$content = $comment->getContent() . '<br><br>';
}
break;
case 'new_comment':
$contactIds = $this->getConfigurationContactsOption();
$contactMail = $ticket->getContactMail();
if (count($contactIds) > 0 && !is_null($comment)) {
$receivers = $this->userManager->getUsersByIds($contactIds);
$subject = '[' . $this->translator->trans('new_comment', [], 'support') . '][' . $user->getFirstName() . ' ' . $user->getLastName() . '] ' . $ticket->getTitle();
$content = $comment->getContent() . '<br><br>' . $this->translator->trans('mail', [], 'platform') . ' : ' . $ticket->getContactMail() . '<br>' . $this->translator->trans('phone', [], 'platform') . ' : ' . $ticket->getContactPhone() . '<br><br>';
}
break;
default:
break;
}
if (count($receivers) > 0 || count($extra) > 0) {
$this->mailManager->send($subject, $content, $receivers, null, $extra, false, $contactMail);
}
}
/**
* @EXT\Route(
* "/admin/ticket/{ticket}/management/info",
* name="formalibre_admin_ticket_management_info",
* options={"expose"=true}
* )
* @EXT\ParamConverter("authenticatedUser", options={"authenticatedUser" = true})
* @EXT\Template()
*/
public function adminTicketManagementInfoAction(User $authenticatedUser, Ticket $ticket)
{
$interventions = $ticket->getInterventions();
$lastIntervention = null;
$nbInterventions = count($interventions);
$totalTime = 0;
if ($nbInterventions > 0) {
$lastIntervention = $interventions[$nbInterventions - 1];
foreach ($interventions as $intervention) {
$duration = $intervention->getDuration();
if (!is_null($duration)) {
$totalTime += $duration;
}
}
}
$unfinishedInterventions = $this->supportManager->getUnfinishedInterventionByTicket($ticket);
$hasOngoingIntervention = false;
$ongoingIntervention = null;
$otherUnfinishedInterventions = array();
foreach ($unfinishedInterventions as $unfinishedIntervention) {
if ($unfinishedIntervention->getUser() === $authenticatedUser) {
$hasOngoingIntervention = true;
$ongoingIntervention = $unfinishedIntervention;
} else {
$otherUnfinishedInterventions[] = $unfinishedIntervention;
}
}
$withCredits = $this->supportManager->getConfigurationCreditOption();
if ($withCredits) {
$datasEvent = new GenericDatasEvent($ticket->getUser());
$this->eventDispatcher->dispatch('formalibre_request_nb_remaining_credits', $datasEvent);
$response = $datasEvent->getResponse();
$nbCredits = is_null($response) ? 666 : $response;
} else {
$nbCredits = 666;
}
$nbHours = (int) ($totalTime / 60);
$nbMinutes = $nbHours === 0 ? $totalTime : $totalTime % ($nbHours * 60);
$totalCredits = 5 * $nbHours + ceil($nbMinutes / 15);
return array('ticket' => $ticket, 'currentUser' => $authenticatedUser, 'unfinishedInterventions' => $otherUnfinishedInterventions, 'hasOngoingIntervention' => $hasOngoingIntervention, 'ongoingIntervention' => $ongoingIntervention, 'lastIntervention' => $lastIntervention, 'nbCredits' => $nbCredits, 'totalCredits' => $totalCredits, 'availableCredits' => $nbCredits, 'totalTime' => $totalTime, 'withCredits' => $withCredits);
}
