public function testCreateSearchDelete()
{
$comment = new TicketComment();
$comment->setBody('TEST Ticket By David Lin');
$ticket = new Ticket();
$ticket->setComment($comment);
$ticket->setSubject('Test Ticket Subject By David Lin 1');
$ticket->setTags(array('test'));
$this->client->save($ticket);
$ticket = new Ticket();
$ticket->setComment($comment);
$ticket->setSubject('Test Ticket Subject By David Lin 2');
$ticket->setTags(array('test'));
$this->client->save($ticket);
$ticket = new Ticket();
$ticket->setComment($comment);
$ticket->setSubject('Test Ticket Subject By David Lin 3');
$ticket->setTags(array('test'));
$this->client->save($ticket);
sleep(5);
//need to wait otherwise not searchable
$filter = new TicketFilter();
$filter->setSubject('Test David Lin');
$searchResult = $this->client->search($filter);
$count = $searchResult->getCount();
$this->assertGreaterThanOrEqual(3, $count);
//delete one
$item = $searchResult->getItems();
$this->client->delete($item[0]);
$searchResult = $this->client->search($filter);
$newCount = $searchResult->getCount();
$this->assertEquals(--$count, $newCount);
$this->client->deleteTickets($searchResult->getItems());
$this->assertEquals(0, $this->client->search($filter)->getCount());
}
public function newAction(Request $request)
{
$form = $this->createFormBuilder()->add('mail', 'email', array('constraints' => array(new NotBlank(), new Email())))->add('subject', 'text', array('constraints' => array(new NotBlank())))->add('description', 'textarea', array('constraints' => array(new NotBlank())))->add('submit', 'submit')->getForm();
$form->handleRequest($request);
if ($form->isValid()) {
$api = $this->get('dlin.zendesk')->getApi();
$ticketComment = new TicketComment();
$ticketComment->setBody($form->get('description')->getData());
$ticket = new Ticket();
$ticket->setSubject($form->get('subject')->getData());
$ticket->setComment($ticketComment);
$ticketRequester = new TicketRequester();
$ticketRequester->setEmail($form->get('mail')->getData());
$ticketRequester->setName($form->get('mail')->getData());
$ticketClient = new TicketClient($api);
$result = $ticketClient->save($ticket, $ticketRequester);
$this->addFlash('notice', 'Votre demande a bien été envoyée !');
return $this->redirect($this->generateUrl('home'));
}
return $this->render('DlinZendeskBundle:Request:request_new.html.twig', array('form' => $form->createView()));
}
/**
*
* Delete one given ticket
*
* @param Ticket $ticket
* @return bool
*/
public function delete(Ticket $ticket)
{
return parent::deleteById($ticket->getId(), 'tickets');
}
public function testFromToArray()
{
$data = <<<JSON
{
"id": 35436,
"url": "https://company.zendesk.com/api/v2/tickets/35436.json",
"external_id": "ahg35h3jh",
"created_at": "2009-07-20T22:55:29Z",
"updated_at": "2011-05-05T10:38:52Z",
"type": "incident",
"subject": "Help, my printer is on fire!",
"description": "The fire is very colorful.",
"priority": "high",
"status": "open",
"recipient": "*****@*****.**",
"requester_id": 20978392,
"submitter_id": 76872,
"assignee_id": 235323,
"organization_id": 509974,
"group_id": 98738,
"collaborator_ids": [35334, 234],
"forum_topic_id": 72648221,
"problem_id": 9873764,
"has_incidents": false,
"due_at": null,
"tags": ["enterprise", "other_tag"],
"via": {
"channel": "web"
},
"custom_fields": [
{
"id": 27642,
"value": "745"
},
{
"id": 27648,
"value": "yes"
}
],
"satisfaction_rating": {
"id": 1234,
"score": "good",
"comment": "Great support!"
},
"sharing_agreement_ids": [84432]
}
JSON;
$data = json_decode($data, true);
$ticket = new Ticket();
$ticket->fromArray($data);
$this->assertEquals($ticket->getId(), 35436);
$this->assertEquals($ticket->getDescription(), "The fire is very colorful.");
$this->assertEquals($ticket->getOrganizationId(), 509974);
$this->assertContains(35334, $ticket->getCollaboratorIds());
$this->assertContains(234, $ticket->getCollaboratorIds());
$satisfactionRating = $ticket->getSatisfactionRating();
$this->assertEquals($satisfactionRating->getId(), 1234);
$this->assertEquals($satisfactionRating->getScore(), SatisfactionRatingScore::GOOD);
$this->assertEquals($satisfactionRating->getComment(), "Great support!");
$this->assertNull($satisfactionRating->getGroupId());
$this->assertEquals('web', $ticket->getVia()->getChannel());
$customFields = $ticket->getCustomFields();
$this->assertCount(2, $ticket->getTags());
$this->assertCount(1, $ticket->getSharingAgreementIds());
$this->assertCount(2, $customFields);
$this->assertEquals($customFields[0]->getId(), 27642);
$this->assertEquals($customFields[0]->getValue(), "745");
$this->assertEquals($customFields[1]->getId(), 27648);
$this->assertEquals($customFields[1]->getValue(), "yes");
$array = $ticket->toArray();
$this->assertEquals('https://company.zendesk.com/api/v2/tickets/35436.json', $array['url']);
$this->assertEquals('web', $array['via']['channel']);
$this->assertCount(2, $array['custom_fields']);
$this->assertEquals(27642, $array['custom_fields'][0]['id']);
}
