/**
* Process a batch change
*
* @return void
*/
public function processTask()
{
// Incoming
$tmpl = Request::getVar('tmpl');
$ids = Request::getVar('id', array());
$fields = Request::getVar('fields', array());
$tags = Request::getVar('tags', '');
$access = 1;
$fields['owner'] = Request::getVar('owner', '');
/*$comment = nl2br(Request::getVar('comment', '', 'post', 'none', 2));
$cc = Request::getVar('cc', '');
$access = Request::getInt('access', 0);
$email_submitter = Request::getInt('email_submitter', 0);
$email_owner = Request::getInt('email_owner', 0);
$base = Request::base();
if (substr($base, -14) == 'administrator/')
{
$base = substr($base, 0, strlen($base)-14);
}
$webpath = trim($this->config->get('webpath'), '/');
$allowEmailResponses = $this->config->get('email_processing');
if ($allowEmailResponses)
{
try
{
$encryptor = new \Hubzero\Mail\Token();
}
catch (Exception $e)
{
$allowEmailResponses = false;
}
}*/
// Only take the fields that have had a value set
foreach ($fields as $key => $value) {
if ($value === '') {
unset($fields[$key]);
}
}
$processed = array();
foreach ($ids as $id) {
if (!$id) {
continue;
}
// Initiate class and bind posted items to database fields
$row = new Ticket($id);
if (!$row->exists()) {
continue;
}
$old = new Ticket($id);
$old->set('tags', $old->tags('string'));
if (!$row->bind($fields)) {
$this->setError($row->getError());
continue;
}
// Store new content
if (!$row->store(true)) {
$this->setError($row->getError());
}
// Only set the tags if any tags have been provided
if ($tags) {
$row->set('tags', $tags);
$row->tag($row->get('tags'), User::get('id'), 1);
} else {
$row->set('tags', $row->tags('string'));
}
// Create a new support comment object and populate it
$rowc = new Comment();
$rowc->set('ticket', $id);
$rowc->set('comment', $comment);
$rowc->set('created', Date::toSql());
$rowc->set('created_by', User::get('id'));
//$rowc->set('access', $access);
// Compare fields to find out what has changed for this ticket and build a changelog
$rowc->changelog()->diff($old, $row);
$rowc->changelog()->cced($cc);
// Save the data
if (!$rowc->store()) {
$this->setError($rowc->getError());
continue;
}
// Only do the following if a comment was posted or ticket was reassigned
// otherwise, we're only recording a changelog
/*if ($rowc->get('comment') || $row->get('owner') != $old->get('owner'))
{
// Send e-mail to ticket submitter?
if ($email_submitter == 1 && !$rowc->isPrivate())
{
$rowc->addTo(array(
'role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_SUBMITTER'),
'name' => $row->submitter('name'),
'email' => $row->submitter('email'),
'id' => $row->submitter('id')
));
}
// Send e-mail to ticket owner?
if ($email_owner == 1 && $row->get('owner'))
{
$rowc->addTo(array(
'role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'),
'name' => $row->owner('name'),
'email' => $row->owner('email'),
'id' => $row->owner('id')
));
}
// Add any CCs to the e-mail list
foreach ($rowc->changelog()->get('cc') as $cc)
{
$rowc->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC'));
}
// Message people watching this ticket,
// but ONLY if the comment was NOT marked private
if (!$rowc->isPrivate())
{
foreach ($row->watchers() as $watcher)
{
$rowc->addTo($watcher->user_id, 'watcher');
}
}
if (count($rowc->to()))
{
// Build e-mail components
$subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $row->get('id'));
$from = array(
'name' => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')),
'email' => Config::get('mailfrom'),
'multipart' => md5(date('U')) // Html email
);
// Plain text email
$eview = new \Hubzero\Component\View(array(
'base_path' => PATH_CORE . DS . 'components' . DS . $this->_option . DS . 'site',
'name' => 'emails',
'layout' => 'comment_plain'
));
$eview->option = $this->_option;
$eview->controller = $this->_controller;
$eview->comment = $rowc;
$eview->ticket = $row;
$eview->delimiter = ($allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : '');
$message['plaintext'] = $eview->loadTemplate();
$message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']);
// HTML email
$eview->setLayout('comment_html');
$message['multipart'] = $eview->loadTemplate();
$message['multipart'] = str_replace("\n", "\r\n", $message['multipart']);
// Send e-mail to admin?
Plugin::import('xmessage');
foreach ($rowc->to('ids') as $to)
{
if ($allowEmailResponses)
{
// The reply-to address contains the token
$token = $encryptor->buildEmailToken(1, 1, $to['id'], $id);
$from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@');
}
// Get the user's email address
if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), $this->_option)))
{
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')'));
}
$rowc->changelog()->notified(
$to['role'],
$to['name'],
$to['email']
);
}
foreach ($rowc->to('emails') as $to)
{
if ($allowEmailResponses)
{
$token = $encryptor->buildEmailToken(1, 1, -9999, $id);
$email = array(
$to['email'],
'htc-' . $token . strstr(Config::get('mailfrom'), '@')
);
// In this case each item in email in an array, 1- To, 2:reply to address
Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]);
}
else
{
// email is just a plain 'ol string
Utilities::sendEmail($to['email'], $subject, $message, $from);
}
$rowc->changelog()->notified(
$to['role'],
$to['name'],
$to['email']
);
}
// Were there any changes?
if (count($rowc->changelog()->get('notifications')) > 0)
{
// Save the data
if (!$rowc->store())
{
$this->setError($rowc->getError());
}
}
}
}*/
$processed[] = $id;
}
if ($tmpl) {
echo Lang::txt('COM_SUPPORT_TICKETS_SUCCESSFULLY_SAVED', count($processed));
return;
}
// Output messsage and redirect
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . (Request::getInt('no_html', 0) ? '&no_html=1' : ''), false), Lang::txt('COM_SUPPORT_TICKETS_SUCCESSFULLY_SAVED', count($ids)));
}
/**
* Checks for a ticket and increases instance count if found
* Creates new ticket if not
*
* NOTE: This method is called by Rappture
* TODO: Create a proper API
*
* option = 'com_support';
* task = 'create';
* no_html = 1;
* type = 1;
* sesstoken (optional)
*
* login (optional) default: automated
* severity (optional) default: normal
* category (optional) default: Tools
* summary (optional) default: first 75 characters of report
* report
* email (optional) default: supportemail
* name (optional) default: Automated Error Report
* os (optional)
* browser (optional)
* ip (optional)
* hostname (optional)
* uas (optional)
* referrer (optional)
* cookies (optional) default: 1 (since it's coming from rappture we assume they're already logged in and thus have cookies enabled)
* section (optional)
* upload (optional)
*
* @return string
*/
public function createTask()
{
// trim and addslashes all posted items
$incoming = array_map('trim', $_POST);
$incoming = array_map('addslashes', $incoming);
// initiate class and bind posted items to database fields
$row = new Ticket();
if (!$row->bind($incoming)) {
echo $row->getError();
return;
}
$row->set('summary', $row->content('clean', 200));
// Check for a session token
$sessnum = '';
if ($sess = Request::getVar('sesstoken', '')) {
include_once PATH_CORE . DS . 'components' . DS . 'com_tools' . DS . 'helpers' . DS . 'utils.php';
$mwdb = \Components\Tools\Helpers\Utils::getMWDBO();
// retrieve the username and IP from session with this session token
$query = "SELECT * FROM session WHERE session.sesstoken=" . $this->database->quote($sess) . " LIMIT 1";
$mwdb->setQuery($query);
$viewperms = $mwdb->loadObjectList();
if ($viewperms) {
foreach ($viewperms as $sinfo) {
$row->set('login', $sinfo->username);
$row->set('ip', $sinfo->remoteip);
$sessnum = $sinfo->sessnum;
}
// get user's infor from login
$user = User::getInstance($row->get('login'));
$row->set('name', $user->get('name'));
$row->set('email', $user->get('email'));
}
}
$row->set('login', $row->get('login') ? $row->get('login') : 'automated');
// check for an existing ticket with this report
$summary = $row->get('summary');
if (strstr($summary, '"') || strstr($summary, "'")) {
$summary = str_replace("\\'", "\\\\\\\\\\'", $summary);
$summary = str_replace('\\"', '\\\\\\\\\\"', $summary);
$query = "SELECT id FROM `#__support_tickets` WHERE LOWER(summary) LIKE " . $this->database->quote('%' . strtolower($summary) . '%') . " AND type=1 LIMIT 1";
}
$query = "SELECT id FROM `#__support_tickets` WHERE LOWER(summary) LIKE " . $this->database->quote('%' . strtolower($summary) . '%') . " AND type=1 LIMIT 1";
$this->database->setQuery($query);
if ($ticket = $this->database->loadResult()) {
$changelog = '';
// open existing ticket if closed
$oldticket = new Ticket($ticket);
$oldticket->set('instances', $oldticket->get('instances') + 1);
if (!$oldticket->isOpen()) {
$before = new Ticket($ticket);
$oldticket->set('open', 1);
$oldticket->set('status', 1);
$oldticket->set('resolved', '');
$rowc = new Comment();
$rowc->set('ticket', $ticket);
$rowc->set('comment', '');
$rowc->set('created', Date::toSql());
$rowc->set('created_by', User::get('id'));
$rowc->set('access', 1);
// Compare fields to find out what has changed for this ticket and build a changelog
$rowc->changelog()->diff($before, $oldticket);
if (!$rowc->store(true)) {
echo $rowc->getError();
return;
}
}
// store new content
if (!$oldticket->store(true)) {
echo $oldticket->getError();
return;
}
$status = $oldticket->status('text');
$count = $oldticket->get('instances');
} else {
// set some defaults
$row->set('status', 0);
$row->set('open', 1);
$row->set('created', Date::toSql());
$row->set('severity', $row->get('severity') ? $row->get('severity') : 'normal');
$row->set('category', $row->get('category') ? $row->get('category') : Lang::txt('COM_SUPPORT_CATEGORY_TOOLS'));
$row->set('resolved', '');
$row->set('email', $row->get('email') ? $row->get('email') : $this->_data['supportemail']);
$row->set('name', $row->get('name') ? $row->get('name') : Lang::txt('COM_SUPPORT_AUTOMATED_REPORT'));
$row->set('cookies', $row->get('cookies') ? $row->get('cookies') : 1);
$row->set('instances', 1);
$row->set('section', $row->get('section') ? $row->get('section') : 1);
$row->set('type', 1);
// store new content
if (!$row->store(true)) {
echo $row->getError();
return;
}
$row->tag($incoming['tags'], User::get('id'), 1);
if ($attachment = $this->uploadTask($row->get('id'))) {
$row->set('report', $row->get('report') . "\n\n" . $attachment);
if (!$row->store()) {
$this->setError($row->getError());
}
}
$ticket = $row->get('id');
$status = 'new';
$count = 1;
}
echo 'Ticket #' . $ticket . ' (' . $status . ') ' . $count . ' times';
}
