/**
* Email Action Notification
*/
public function emailAction($action)
{
$ticket = SupportTicket::findOrFail($action->ticket_id);
$email_list = env('EMAIL_ME');
if (\App::environment('prod', 'dev')) {
$email_list = "jo@capecod.com.au; tara@capecod.com.au; " . $email_list;
}
$email_list = explode(';', $email_list);
$email_list = array_map('trim', $email_list);
// trim white spaces
$email_user = $ticket->createdBy->email;
$data = ['id' => $ticket->id, 'date' => Carbon::now()->format('d/m/Y g:i a'), 'name' => $ticket->name, 'priority' => $ticket->priority_text, 'summary' => $this->action, 'user_fullname' => Auth::user()->fullname, 'user_company_name' => Auth::user()->company->name];
$filename = $this->attachment;
Mail::send('emails/supportTicket', $data, function ($m) use($email_list, $email_user, $filename, $action) {
$m->from('*****@*****.**');
$m->to($email_list);
if ($email_user) {
$m->cc($email_user);
}
$m->subject('Support Ticket Update Notification');
$file_path = public_path('filebank/support/ticket/' . $filename);
if ($filename && file_exists($file_path)) {
$m->attach($file_path);
}
});
}
/**
* Update status of existing ticket
*/
public function updateStatus(Request $request, $id, $status)
{
//$ticket_id = $request->get('id');
$ticket = SupportTicket::findorFail($id);
$ticket->status = $status;
if ($status) {
$ticket->resolved_date = "0000-00-00 00:00:00";
$ticket->eta = "0000-00-00 00:00:00";
$action_request = ['action' => 'Re-opened ticket'];
$action = $ticket->actions()->save(new SupportTicketAction($action_request));
Toastr::success("Re-opened ticket");
} else {
$ticket->resolved_date = Carbon::now();
$action_request = ['action' => 'Resolved ticket'];
$action = $ticket->actions()->save(new SupportTicketAction($action_request));
Toastr::success("Resolved ticket");
}
$ticket->save();
return redirect('support/ticket/' . $id);
}
