/**
* reply
* @param type $value
* @return type view
*/
public function reply($id, Request $request)
{
$comment = $request->input('comment');
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$tickets->closed_at = null;
$tickets->closed = 0;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$threads = new Ticket_Thread();
$threads->user_id = Auth::user()->id;
$threads->ticket_id = $tickets->id;
$threads->poster = "client";
$threads->body = $comment;
try {
$threads->save();
$tickets->save();
return \Redirect::back()->with('success1', 'Successfully replied');
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->errorInfo[2]);
}
} else {
return \Redirect::back()->with('fails1', 'Please fill some data!');
}
}
/**
* reply
* @param type $value
* @return type view
*/
public function reply($id, Request $request)
{
$comment = $request->input('comment');
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$threads = new Ticket_Thread();
$threads->user_id = Auth::user()->id;
$threads->ticket_id = $tickets->id;
$threads->poster = "client";
$threads->body = $comment;
$threads->save();
return \Redirect::back()->with('success1', 'Successfully replied');
} else {
return \Redirect::back()->with('fails1', 'Please fill some data!');
}
}
/**
* Function to surrender a ticket
* @param type $id
* @return type bool
*/
public function surrender($id)
{
$ticket = Tickets::where('id', '=', $id)->first();
// if($ticket->assigned_to == Auth::user()->id)
// {
$InternalContent = Auth::user()->first_name . " " . Auth::user()->last_name . " has Surrendered the assigned Ticket";
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread();
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
// }
$ticket->assigned_to = null;
$ticket->save();
return 1;
}
/**
* Ticekt reply
* @param type Ticket_Thread $thread
* @param type TicketRequest $request
* @return type Response
*/
public function reply(Ticket_Thread $thread, TicketRequest $request)
{
$thread->ticket_id = $request->input('ticket_ID');
$thread->title = $request->input('To');
$thread->user_id = Auth::user()->id;
$thread->body = $request->input('ReplyContent');
$thread->poster = 'user';
$thread->save();
$ticket_id = $request->input('ticket_ID');
$tickets = Tickets::where('id', '=', $ticket_id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
return Redirect("thread/" . $ticket_id);
}
/**
* Function to delete ticket
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function delete($ids, $ticket)
{
try {
foreach ($ids as $id) {
$ticket_delete = $ticket->where('id', '=', $id)->first();
if ($ticket_delete) {
if ($ticket_delete->status == 5) {
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
if ($ticket_threads) {
foreach ($ticket_threads as $ticket_thread) {
if ($ticket_thread) {
$ticket_thread->delete();
}
}
}
$ticket_attachments = Ticket_attachments::where('thread_id', '=', $id)->get();
if ($ticket_attachments) {
foreach ($ticket_attachments as $ticket_attachment) {
if ($ticket_attachment) {
$ticket_attachment->delete();
}
}
}
} else {
$ticket_delete->is_deleted = 0;
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
}
} else {
return "ticket not found";
}
}
return "your tickets has been deleted";
} catch (\Exception $e) {
return $e->getMessage();
}
}
