/**
* Sends the request to Kayako server and returns parsed response.
*
* @param string $controller Kayako controller to call. Null to use default controller defined for object.
* @param string $method HTTP verb.
* @param array $parameters Optional. List of additional parameters (like object identifiers or search parameters).
* @param array $data Optional. Data array with parameter name as key and parameter value as value.
* @param array $files Optional. Array of files in form of: array('<parameter name>' => array('file_name' => '<file name>', 'contents' => '<file contents>'), ...).
* @return array
*/
protected function processRequest($controller, $method, $parameters = array(), $data = array(), $files = array())
{
$url = $this->getRequestData($controller, $method, $parameters, $data);
$headers = array();
$request_body = $this->buildPostBody($data, $files, $headers);
$curl_options = array(CURLOPT_HEADER => false, CURLOPT_RETURNTRANSFER => true, CURLOPT_SSL_VERIFYPEER => false, CURLOPT_SSL_VERIFYHOST => false, CURLOPT_CONNECTTIMEOUT => 2, CURLOPT_FORBID_REUSE => true, CURLOPT_FRESH_CONNECT => true, CURLOPT_HTTPHEADER => $headers, CURLOPT_URL => $url);
switch ($method) {
case self::METHOD_GET:
break;
case self::METHOD_POST:
$curl_options[CURLOPT_POSTFIELDS] = $request_body;
$curl_options[CURLOPT_POST] = true;
break;
case self::METHOD_PUT:
if ($this->config->isPUTAsMemoryStream()) {
$fh = fopen('php://memory', 'rw');
fwrite($fh, $request_body);
rewind($fh);
$curl_options[CURLOPT_INFILE] = $fh;
$curl_options[CURLOPT_INFILESIZE] = strlen($request_body);
$curl_options[CURLOPT_PUT] = true;
} else {
$curl_options[CURLOPT_CUSTOMREQUEST] = 'PUT';
$curl_options[CURLOPT_POSTFIELDS] = $request_body;
}
break;
case self::METHOD_DELETE:
$curl_options[CURLOPT_CUSTOMREQUEST] = 'DELETE';
break;
}
$curl_options[CURLOPT_HTTPHEADER] = $headers;
if ($this->config->isDebugEnabled()) {
error_log('Sending REST request to Kayako:');
error_log(sprintf(' %s: %s', $method, $curl_options[CURLOPT_URL]));
if ($method === self::METHOD_POST || $method === self::METHOD_PUT) {
error_log(sprintf(' Body: %s', $request_body));
}
}
$curl_handle = curl_init();
curl_setopt_array($curl_handle, $curl_options);
$response = curl_exec($curl_handle);
if ($this->config->isDebugEnabled()) {
error_log('Response from Kayako server:');
error_log($response);
}
//removing any output prior to proper XML response (ex. Kayako notices)
$xml_start_pos = stripos($response, "<?xml");
if ($xml_start_pos > 0) {
$response = substr($response, $xml_start_pos);
}
if ($response === false) {
throw new kyException(sprintf('CURL error: %s (%s)', curl_error($curl_handle), curl_errno($curl_handle)));
}
$http_status = curl_getinfo($curl_handle, CURLINFO_HTTP_CODE);
if ($http_status != 200) {
throw new kyException(sprintf("HTTP error: %s", $http_status));
}
curl_close($curl_handle);
if ($method === self::METHOD_DELETE) {
return null;
}
$result = ky_xml_to_array($response);
if ($result === false) {
throw new kyException("Error parsing XML response.");
}
if (count($result) === 1 && array_key_exists('_contents', $result) && strlen($result['_contents']) === 0) {
$result = array();
}
return $result;
}
