function HelpDesk_notifyOnPortalTicketComment($entityData)
{
$adb = PearDatabase::getInstance();
$moduleName = $entityData->getModuleName();
$wsId = $entityData->getId();
$parts = explode('x', $wsId);
$entityId = $parts[1];
$ownerIdInfo = getRecordOwnerId($entityId);
if (!empty($ownerIdInfo['Users'])) {
$ownerId = $ownerIdInfo['Users'];
$ownerName = getOwnerName($ownerId);
$to_email = getUserEmailId('id', $ownerId);
}
if (!empty($ownerIdInfo['Groups'])) {
$ownerId = $ownerIdInfo['Groups'];
$groupInfo = getGroupName($ownerId);
$ownerName = $groupInfo[0];
$to_email = implode(',', getDefaultAssigneeEmailIds($ownerId));
}
$wsParentId = $entityData->get('parent_id');
$parentIdParts = explode('x', $wsParentId);
$parentId = $parentIdParts[1];
$entityDelta = new VTEntityDelta();
$oldComments = $entityDelta->getOldValue($entityData->getModuleName(), $entityId, 'comments');
$newComments = $entityDelta->getCurrentValue($entityData->getModuleName(), $entityId, 'comments');
$commentDiff = str_replace($oldComments, '', $newComments);
$latestComment = strip_tags($commentDiff);
//send mail to the assigned to user when customer add comment
$subject = getTranslatedString('LBL_RESPONDTO_TICKETID', $moduleName) . "##" . $entityId . "##" . getTranslatedString('LBL_CUSTOMER_PORTAL', $moduleName);
$contents = getTranslatedString('Dear', $moduleName) . " " . $ownerName . "," . "<br><br>" . getTranslatedString('LBL_CUSTOMER_COMMENTS', $moduleName) . "<br><br>\n\t\t\t\t\t\t<b>" . $latestComment . "</b><br><br>" . getTranslatedString('LBL_RESPOND', $moduleName) . "<br><br>" . getTranslatedString('LBL_REGARDS', $moduleName) . "<br>" . getTranslatedString('LBL_SUPPORT_ADMIN', $moduleName);
//get the contact email id who creates the ticket from portal and use this email as from email id in email
$result = $adb->pquery("SELECT lastname, firstname, email FROM vtiger_contactdetails WHERE contactid=?", array($parentId));
$customername = $adb->query_result($result, 0, 'firstname') . ' ' . $adb->query_result($result, 0, 'lastname');
$customername = decode_html($customername);
//Fix to display the original UTF-8 characters in sendername instead of ascii characters
$from_email = $adb->query_result($result, 0, 'email');
//send mail to assigned to user
$adb->println("Send mail to the user who is the owner of the module about the portal ticket");
$mail_status = send_mail('HelpDesk', $to_email, '', $from_email, $subject, $contents);
}
function handleEvent($eventName, $entityData)
{
$moduleName = $entityData->getModuleName();
// Validate the event target
if ($moduleName != 'PurchaseOrder') {
return;
}
//Get Current User Information
global $current_user, $currentModule;
/**
* Adjust the balance amount against total & paid amount
* NOTE: beforesave the total amount will not be populated in event data.
*/
if ($eventName == 'vtiger.entity.aftersave') {
if ($currentModule != 'PurchaseOrder') {
return;
}
$entityDelta = new VTEntityDelta();
$oldCurrency = $entityDelta->getOldValue($entityData->getModuleName(), $entityData->getId(), 'currency_id');
$oldConversionRate = $entityDelta->getOldValue($entityData->getModuleName(), $entityData->getId(), 'conversion_rate');
$newCurrency = $entityDelta->getCurrentValue($entityData->getModuleName(), $entityData->getId(), 'currency_id');
$db = PearDatabase::getInstance();
$wsid = vtws_getWebserviceEntityId('PurchaseOrder', $entityData->getId());
$wsrecord = vtws_retrieve($wsid, $current_user);
if ($oldCurrency != $newCurrency && $oldCurrency != '') {
if ($oldConversionRate != '') {
$wsrecord['paid'] = floatval($wsrecord['paid'] / $oldConversionRate * $wsrecord['conversion_rate']);
}
}
/*
$wsrecord['balance'] = floatval($wsrecord['hdnGrandTotal'] - $wsrecord['paid']);
if ($wsrecord['balance'] == 0)
$wsrecord['postatus'] = 'Received Shipment';
$query = "UPDATE vtiger_purchaseorder SET balance=?,paid=? WHERE purchaseorderid=?";
$db->pquery($query, array($wsrecord['balance'], $wsrecord['paid'], $entityData->getId()));
// TODO Make it available for other event handlers
*/
}
}
function handleEvent($eventName, $entityData)
{
$moduleName = $entityData->getModuleName();
// Validate the event target
if ($moduleName != 'Invoice') {
return;
}
//Get Current User Information
global $current_user, $currentModule;
/**
* Adjust the balance amount against total & received amount
* NOTE: beforesave the total amount will not be populated in event data.
*/
if ($eventName == 'vtiger.entity.aftersave') {
// Trigger from other module (due to indirect save) need to be ignored - to avoid inconsistency.
if ($currentModule != 'Invoice') {
return;
}
$entityDelta = new VTEntityDelta();
$oldCurrency = $entityDelta->getOldValue($entityData->getModuleName(), $entityData->getId(), 'currency_id');
$newCurrency = $entityDelta->getCurrentValue($entityData->getModuleName(), $entityData->getId(), 'currency_id');
$oldConversionRate = $entityDelta->getOldValue($entityData->getModuleName(), $entityData->getId(), 'conversion_rate');
$db = PearDatabase::getInstance();
$wsid = vtws_getWebserviceEntityId('Invoice', $entityData->getId());
$wsrecord = vtws_retrieve($wsid, $current_user);
if ($oldCurrency != $newCurrency && $oldCurrency != '') {
if ($oldConversionRate != '') {
$wsrecord['received'] = floatval($wsrecord['received'] / $oldConversionRate * $wsrecord['conversion_rate']);
}
}
$wsrecord['balance'] = floatval($wsrecord['hdnGrandTotal'] - $wsrecord['received']);
if ($wsrecord['balance'] == 0) {
$wsrecord['invoicestatus'] = 'Paid';
}
$query = "UPDATE vtiger_invoice SET balance=?,received=? WHERE invoiceid=?";
$db->pquery($query, array($wsrecord['balance'], $wsrecord['received'], $entityData->getId()));
}
}