Get default email for user. If no default email get first one
| static public getDefaultForUser ( $users_id ) : default | ||
| $users_id | user ID | |
| return | default | email, empty if no email set |
function getUserCommentAddress()
{
global $DB;
$query = "SELECT DISTINCT `glpi_users`.`id` AS id\n FROM `glpi_plugin_ideabox_comments`\n LEFT JOIN `glpi_users` ON (`glpi_users`.`id` = `glpi_plugin_ideabox_comments`.`users_id`)\n WHERE `glpi_plugin_ideabox_comments`.`plugin_ideabox_ideaboxes_id` = '" . $this->obj->fields["id"] . "'";
foreach ($DB->request($query) as $data) {
$data['email'] = UserEmail::getDefaultForUser($data['id']);
$this->addToAddressesList($data);
}
}
/**
* Get the default email of the user
*
* @return default user email
**/
function getDefaultEmail()
{
if (!isset($this->fields['id'])) {
return '';
}
return UserEmail::getDefaultForUser($this->fields['id']);
}
/**
* Print the helpdesk form
*
* @param $ID integer ID of the user who want to display the Helpdesk
* @param $ticket_template boolean ticket template for preview : false if not used for preview
* (false by default)
*
* @return nothing (print the helpdesk)
**/
function showFormHelpdesk($ID, $ticket_template = false)
{
global $DB, $CFG_GLPI;
if (!self::canCreate()) {
return false;
}
if (!$ticket_template && Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
$opt = array();
$opt['reset'] = 'reset';
$opt['criteria'][0]['field'] = 55;
// validation status
$opt['criteria'][0]['searchtype'] = 'equals';
$opt['criteria'][0]['value'] = CommonITILValidation::WAITING;
$opt['criteria'][0]['link'] = 'AND';
$opt['criteria'][1]['field'] = 59;
// validation aprobator
$opt['criteria'][1]['searchtype'] = 'equals';
$opt['criteria'][1]['value'] = Session::getLoginUserID();
$opt['criteria'][1]['link'] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$email = UserEmail::getDefaultForUser($ID);
$default_use_notif = Entity::getUsedConfig('is_notif_enable_default', $_SESSION['glpiactive_entity'], '', 1);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : $default_use_notif), 'nodelegate' => 1, '_users_id_requester' => 0, '_users_id_observer' => array(0), '_users_id_observer_notif' => array('use_notification' => $default_use_notif), 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => CommonITILValidation::NONE, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id", '_filename' => array(), '_tag_filename' => array());
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = Html::cleanPostForTextArea($_POST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Check category / type validity
if ($values['itilcategories_id']) {
$cat = new ITILCategory();
if ($cat->getFromDB($values['itilcategories_id'])) {
switch ($values['type']) {
case self::INCIDENT_TYPE:
if (!$cat->getField('is_incident')) {
$values['itilcategories_id'] = 0;
}
break;
case self::DEMAND_TYPE:
if (!$cat->getField('is_request')) {
$values['itilcategories_id'] = 0;
}
break;
default:
break;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
$class = 'right';
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
$class = 'center';
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='" . $class . "'>";
echo "<div id='show_result{$rand}'>";
$self = new self();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $this->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('items_id')) {
if (!empty($values['items_id'])) {
foreach ($values['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
echo "<input type='hidden' name='items_id[{$itemtype}][{$items_id}]' value='{$items_id}'>";
}
}
}
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
self::dropdownType('type', array('value' => $values['type'], 'on_change' => 'this.form.submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case self::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// self::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'entity' => $_SESSION["glpiactive_entity"], 'on_change' => 'this.form.submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
self::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0 && count($_SESSION["glpiactiveprofile"]["helpdesk_item_type"])) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('items_id')) . "</td>";
echo "<td>";
$values['_canupdate'] = Session::haveRight('ticket', CREATE);
Item_Ticket::itemAddForm($this, $values);
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('_users_id_observer') || $tt->isPredefinedField('_users_id_observer')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), _n('Watcher', 'Watchers', 2), $tt->getMandatoryMark('_users_id_observer')) . "</td>";
echo "<td>";
$values['_right'] = "groups";
if (!$tt->isHiddenField('_users_id_observer')) {
// Observer
if ($tt->isPredefinedField('_users_id_observer') && !is_array($values['_users_id_observer'])) {
//convert predefined value to array
$values['_users_id_observer'] = array($values['_users_id_observer']);
$values['_users_id_observer_notif']['use_notification'] = array($values['_users_id_observer_notif']['use_notification']);
// add new line to permit adding more observers
$values['_users_id_observer'][1] = 0;
$values['_users_id_observer_notif']['use_notification'][1] = 1;
}
echo "<div class='actor_single first-actor'>";
if (isset($values['_users_id_observer'])) {
$observers = $values['_users_id_observer'];
foreach ($observers as $index_observer => $observer) {
$options = array_merge($values, array('_user_index' => $index_observer));
self::showFormHelpdeskObserver($options);
}
}
echo "</div>";
} else {
// predefined value
if (isset($values["_users_id_observer"]) && $values["_users_id_observer"]) {
echo self::getActorIcon('user', CommonITILActor::OBSERVER) . " ";
echo Dropdown::getDropdownName("glpi_users", $values["_users_id_observer"]);
echo "<input type='hidden' name='_users_id_observer' value=\"" . $values["_users_id_observer"] . "\">";
}
}
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "<td>";
if (!$tt->isHiddenField('name')) {
echo "<input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\">";
} else {
echo $values['name'];
echo "<input type='hidden' name='name' value=\"" . $values['name'] . "\">";
}
echo "</td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td><td>";
$rand = mt_rand();
$rand_text = mt_rand();
$cols = 90;
$rows = 6;
$content_id = "content{$rand}";
if ($CFG_GLPI["use_rich_text"]) {
$values["content"] = $this->setRichTextContent($content_id, $values["content"], $rand);
$cols = 100;
$rows = 10;
} else {
$values["content"] = $this->setSimpleTextContent($values["content"]);
}
echo "<div id='content{$rand_text}'>";
echo "<textarea id='{$content_id}' name='content' cols='{$cols}' rows='{$rows}'>" . $values['content'] . "</textarea></div>";
echo "</td></tr>";
}
// File upload system
$width = '100%';
if ($CFG_GLPI['use_rich_text']) {
$width = '50%';
}
echo "<tr class='tab_bg_1'>";
echo "<td class='top'>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
DocumentType::showAvailableTypesLink();
echo "</td>";
echo "<td class='top'>";
echo "<div id='fileupload_info'></div>";
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='4'>";
echo "<table width='100%'><tr>";
echo "<td width='{$width} '>";
echo Html::file(array('multiple' => true, 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
echo "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "<td width='{$width} '>";
if (!isset($rand)) {
$rand = mt_rand();
}
echo Html::initImagePasteSystem($content_id, $rand);
echo "</td>";
}
echo "</tr></table>";
echo "</td>";
echo "</tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
/**
* Add new mail with lang to current email array
*
* @param $data array of data (mail, lang[, id for user])
**/
function addToAddressesList(array $data)
{
global $CFG_GLPI;
// No email set : get default for user
if (!isset($data['email']) && isset($data['users_id'])) {
$data['email'] = UserEmail::getDefaultForUser($data['users_id']);
}
$new_mail = trim(Toolbox::strtolower($data['email']));
$new_lang = '';
// Default USER TYPE is ANONYMOUS
$notificationoption = array('usertype' => self::ANONYMOUS_USER);
if (isset($data['language'])) {
$new_lang = trim($data['language']);
}
$username = '';
if (isset($data['name']) && !empty($data['name'])) {
$username = $data['name'];
}
if (isset($data['users_id']) && $data['users_id'] > 0) {
$user = new User();
if (!$user->getFromDB($data['users_id']) || $user->getField('is_deleted') == 1 || $user->getField('is_active') == 0 || !is_null($user->getField('begin_date')) && $user->getField('begin_date') > $_SESSION["glpi_currenttime"] || !is_null($user->getField('end_date')) && $user->getField('end_date') < $_SESSION["glpi_currenttime"]) {
// unknown, deleted or disabled user
return false;
}
$filt = getEntitiesRestrictRequest('AND', 'glpi_profiles_users', '', $this->getEntity(), true);
$prof = Profile_User::getUserProfiles($data['users_id'], $filt);
if (!count($prof)) {
// No right on the entity of the object
return false;
}
if (empty($username)) {
$username = formatUserName(0, $user->getField('name'), $user->getField('realname'), $user->getField('firstname'), 0, 0, true);
}
// It is a GLPI user :
$notificationoption['usertype'] = self::GLPI_USER;
if (Auth::isAlternateAuth($user->fields['authtype']) || $user->fields['authtype'] == Auth::NOT_YET_AUTHENTIFIED && Auth::isAlternateAuth(Auth::checkAlternateAuthSystems())) {
$notificationoption['usertype'] = self::EXTERNAL_USER;
}
}
// Pass user type as argument ? forced for specific cases
if (isset($data['usertype'])) {
$notificationoption['usertype'] = $data['usertype'];
}
$notificationoption = array_merge($this->addAdditionnalUserInfo($data), $notificationoption);
if (!empty($new_mail)) {
if (NotificationMail::isUserAddressValid($new_mail) && !isset($this->target[$new_mail])) {
$param = array('language' => empty($new_lang) ? $CFG_GLPI["language"] : $new_lang, 'email' => $new_mail, 'additionnaloption' => $notificationoption, 'username' => $username);
if (isset($data['users_id']) && $data['users_id']) {
$param['users_id'] = $data['users_id'];
}
$this->target[$new_mail] = $param;
}
}
}
/**
* This method try to identicate a user
*
* @param $params array of options ignored
* @param $protocol the communication protocol used
*
* @return an response ready to be encode
* => fields of glpi_users
**/
static function methodGetMyInfo($params, $protocol)
{
if (isset($params['help'])) {
return array('help' => 'bool,optional', 'id2name' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$user = new User();
if ($user->getFromDB($uid = Session::getLoginUserID())) {
$resp = $user->fields;
$resp['email'] = UserEmail::getDefaultForUser($uid);
$resp['emails'] = UserEmail::getAllForUser($uid);
if (isset($params['id2name'])) {
$resp['locations_name'] = Html::clean(Dropdown::getDropdownName('glpi_locations', $resp['locations_id']));
$resp['usertitles_name'] = Html::clean(Dropdown::getDropdownName('glpi_usertitles', $resp['usertitles_id']));
$resp['usercategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_usercategories', $resp['usercategories_id']));
$resp['default_requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $resp['default_requesttypes_id']));
}
return $resp;
}
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND);
}
/**
* Get name of the user with ID=$ID (optional with link to user.form.php)
*
*@param $ID integer ID of the user.
*@param $link integer 1 = Show link to user.form.php 2 = return array with comments and link
* (default =0)
*
*@return string : username string (realname if not empty and name if realname is empty).
**/
function getUserName($ID, $link = 0)
{
global $DB, $CFG_GLPI;
$user = "";
if ($link == 2) {
$user = array("name" => "", "link" => "", "comment" => "");
}
if ($ID) {
$query = "SELECT *\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
if ($link == 2) {
$user = array("name" => "", "comment" => "", "link" => "");
}
if ($DB->numrows($result) == 1) {
$data = $DB->fetch_assoc($result);
$username = formatUserName($data["id"], $data["name"], $data["realname"], $data["firstname"], $link);
if ($link == 2) {
$user["name"] = $username;
$user["link"] = $CFG_GLPI["root_doc"] . "/front/user.form.php?id=" . $ID;
$user['comment'] = '';
$comments = array();
$comments[] = array('name' => __('Name'), 'value' => $username);
$comments[] = array('name' => __('Login'), 'value' => $data["name"]);
$email = UserEmail::getDefaultForUser($ID);
if (!empty($email)) {
$comments[] = array('name' => __('Email'), 'value' => $email);
}
if (!empty($data["phone"])) {
$comments[] = array('name' => __('Phone'), 'value' => $data["phone"]);
}
if (!empty($data["mobile"])) {
$comments[] = array('name' => __('Mobile phone'), 'value' => $data["mobile"]);
}
if ($data["locations_id"] > 0) {
$comments[] = array('name' => __('Location'), 'value' => Dropdown::getDropdownName("glpi_locations", $data["locations_id"]));
}
if ($data["usertitles_id"] > 0) {
$comments[] = array('name' => _x('person', 'Title'), 'value' => Dropdown::getDropdownName("glpi_usertitles", $data["usertitles_id"]));
}
if ($data["usercategories_id"] > 0) {
$comments[] = array('name' => __('Category'), 'value' => Dropdown::getDropdownName("glpi_usercategories", $data["usercategories_id"]));
}
if (count($comments)) {
$user['comment'] = $user['comment'];
foreach ($comments as $datas) {
// Do not use SPAN here
$user['comment'] .= sprintf(__('%1$s: %2$s') . "<br>", "<strong>" . $datas['name'] . "</strong>", $datas['value']);
}
}
if (!empty($data['picture'])) {
$user['comment'] = "<div class='tooltip_picture_border'>" . "<img class='tooltip_picture' src='" . User::getThumbnailURLForPicture($data['picture']) . "' /></div>" . "<div class='tooltip_text'>" . $user['comment'] . "</div>";
}
} else {
$user = $username;
}
}
}
return $user;
}
function getOldAssignTechnicianAddress()
{
global $CFG_GLPI;
if (isset($this->options['_old_user']) && $this->options['_old_user']['type'] == CommonITILActor::ASSIGN && $this->options['_old_user']['use_notification']) {
$user = new User();
$user->getFromDB($this->options['_old_user']['users_id']);
$author_email = UserEmail::getDefaultForUser($user->fields['id']);
$author_lang = $user->fields["language"];
$author_id = $user->fields['id'];
if (!empty($this->options['_old_user']['alternative_email']) && $this->options['_old_user']['alternative_email'] != $author_email && NotificationMail::isUserAddressValid($this->options['_old_user']['alternative_email'])) {
$author_email = $this->options['_old_user']['alternative_email'];
}
if (empty($author_lang)) {
$author_lang = $CFG_GLPI["language"];
}
if (empty($author_id)) {
$author_id = -1;
}
$this->addToAddressesList(array('email' => $author_email, 'language' => $author_lang, 'users_id' => $author_id));
}
}
function getTaskTechAddress($options = array())
{
global $DB;
if (isset($options['tasks_id'])) {
$query = "SELECT DISTINCT `glpi_users`.`id` AS id,\n `glpi_users`.`language` AS language\n FROM `glpi_plugin_projet_tasks`\n LEFT JOIN `glpi_users` ON (`glpi_users`.`id` = `glpi_plugin_projet_tasks`.`users_id`)\n WHERE `glpi_plugin_projet_tasks`.`id` = '" . $options['tasks_id'] . "'";
foreach ($DB->request($query) as $data) {
$data['email'] = UserEmail::getDefaultForUser($data['id']);
$this->addToAddressesList($data);
}
}
}
static function getEmail($userid)
{
if (!UserEmail::getDefaultForUser($userid)) {
return '';
}
return UserEmail::getDefaultForUser($userid);
}
