/**
* Assign a new handler to the ticket
*
* handler_id = the FSS User ID of the ticket handler
*
* Type:
*
* define("TICKET_ASSIGN_FORWARD", 0);
* define("TICKET_ASSIGN_TOOK_OWNER", 1);
* define("TICKET_ASSIGN_UNASSIGNED", 2);
* define("TICKET_ASSIGN_ASSIGNED", 3);
*
* if handler_id is 0, then type gets set to 2 and ticket becomes unassigned
**/
function assignHandler($handler_id, $type = TICKET_ASSIGN_FORWARD)
{
if ($handler_id == $this->admin_id) {
return true;
}
$qry = "UPDATE #__fss_ticket_ticket SET admin_id = {$handler_id} WHERE id = {$this->id}";
$db = JFactory::getDBO();
$db->setQuery($qry);
$db->Query();
if ($handler_id == 0) {
$type = TICKET_ASSIGN_UNASSIGNED;
}
// update last_update
$this->updateLastUpdated();
// add audit note
if ($type == TICKET_ASSIGN_FORWARD) {
$this->addAuditNote("Forwarded to handler '" . SupportUsers::getUserName($handler_id) . "'");
} else {
if ($type == TICKET_ASSIGN_TOOK_OWNER) {
$this->addAuditNote("Handler '" . SupportUsers::getUserName($handler_id) . "' took ownership of the ticket");
} else {
if ($type == TICKET_ASSIGN_UNASSIGNED) {
$this->addAuditNote("Ticket set as unassigned");
} else {
if ($type == TICKET_ASSIGN_ASSIGNED) {
$this->addAuditNote("Ticket assigned to '" . SupportUsers::getUserName($handler_id) . "'");
}
}
}
}
// change this object
$this->admin_id = $handler_id;
SupportActions::DoAction_Ticket("assignHandler", $this, array('handler' => $handler_id, 'type' => $type));
}
