public function output_message_list($allow_reply = true)
{
$message_id = $this->get('shub_message_id');
$comments = $this->get_comments();
$x = 0;
foreach ($comments as $comment) {
$x++;
$from_user = $this->get_user($comment['shub_user_id']);
$time = isset($comment['time']) ? $comment['time'] : false;
// is this a queued-to-send message?
$extra_class = '';
$comment_status = '';
$message_error = false;
if (!empty($comment['shub_outbox_id'])) {
$shub_outbox = new SupportHubOutbox($comment['shub_outbox_id']);
if ($shub_outbox->get('shub_outbox_id') != $comment['shub_outbox_id']) {
// the outbox entry has been removed but this comment still references it
// todo: update this comment entry to not contain an shub_outbox_id
} else {
switch ($shub_outbox->get('shub_status')) {
case _SHUB_OUTBOX_STATUS_QUEUED:
case _SHUB_OUTBOX_STATUS_SENDING:
$extra_class .= ' outbox_queued';
$comment_status = 'Currently Sending....' . $shub_outbox->get('shub_status');
break;
case _SHUB_OUTBOX_STATUS_FAILED:
$extra_class .= ' outbox_failed';
$comment_status = 'Failed to send message! Please check logs.';
$message_error = true;
break;
}
}
}
if (!empty($comment['private'])) {
$extra_class .= ' shub_message_private';
}
?>
<div class="shub_message shub_message_<?php
echo $x == 1 ? 'primary' : 'reply';
echo $extra_class;
?>
">
<div class="shub_message_picture">
<img src="<?php
echo $from_user->get_image();
?>
" />
</div>
<div class="shub_message_header">
<?php
if ($comment_status) {
?>
<div class="shub_comment_status"><?php
echo $comment_status;
?>
</div>
<?php
}
?>
<?php
echo $from_user->get_full_link();
?>
<span>
<?php
if ($time) {
?>
<span class="time" data-time="<?php
echo esc_attr($time);
?>
" data-date="<?php
echo esc_attr(shub_print_date($time, true));
?>
"><?php
echo shub_pretty_date($time);
?>
</span>
<?php
}
?>
<span class="wp_user">
<?php
// todo - better this! don't call on every message, load list in main loop and pass through all results.
if (isset($envato_data['user_id']) && $envato_data['user_id']) {
$user_info = get_userdata($envato_data['user_id']);
echo ' (sent by ' . htmlspecialchars($user_info->display_name) . ')';
}
?>
</span>
<span class="buyer_status_badges">
<?php
// work out of this buyer has bought something via the envato module.
// first we have to find out what item this is:
//echo "user:"******"<br>product:".$this->get_product_id()."<br>";
// todo: store these as a flag in the message database so we can run stats on them and display a graph on the dashboard.
$buyer_status = $this->get_buyer_status($comment['shub_user_id']);
if (!empty($buyer_status['purchased'])) {
echo '<span class="buyer_badge purchased">Purchased</span> ';
}
if (!empty($buyer_status['supported'])) {
echo '<span class="buyer_badge supported">Supported</span> ';
}
if (!empty($buyer_status['unsupported'])) {
echo '<span class="buyer_badge unsupported">Unsupported</span> ';
}
if (!empty($buyer_status['presale'])) {
//echo '<span class="buyer_badge presale">Pre-sale</span> ';
}
// todo - add a badge for staff reply.
?>
</span>
</span>
</div>
<div class="shub_message_body">
<div>
<?php
echo shub_forum_text($comment['message_text']);
?>
</div>
</div>
<div class="shub_message_actions">
<?php
if ($message_error && !empty($comment['shub_outbox_id'])) {
?>
<button data-post="<?php
echo esc_attr(json_encode(array('action' => "support_hub_resend_outbox_message", 'shub_outbox_id' => $comment['shub_outbox_id'])));
?>
" class="btn button shub_message_action_button"><?php
_e('Re-Send');
?>
</button>
<button data-post="<?php
echo esc_attr(json_encode(array('action' => "support_hub_delete_outbox_message", 'shub_outbox_id' => $comment['shub_outbox_id'])));
?>
" class="btn button shub_message_action_button"><?php
_e('Delete Message');
?>
</button>
<?php
}
?>
</div>
</div>
<?php
}
if ($allow_reply) {
?>
<div class="shub_message shub_message_reply shub_message_reply_box">
<?php
$reply_shub_user = $this->get_reply_user();
?>
<div class="shub_message_picture">
<img src="<?php
echo $reply_shub_user->get_image();
?>
" />
</div>
<div class="shub_message_header">
<?php
echo $reply_shub_user->get_full_link();
?>
</div>
<div class="shub_message_body">
<textarea placeholder="Write a reply..."></textarea>
<div class="shub_message_buttons">
<a href="#" class="shub_request_extra btn btn-default btn-xs button"
data-modaltitle="<?php
_e('Request Extra Details');
?>
" data-action="request_extra_details"
data-network="<?php
echo $this->network;
?>
"
data-<?php
echo $this->network;
?>
-message-id="<?php
echo $message_id;
?>
"><?php
_e('Request Details');
?>
</a>
<!-- <a href="#" class="shub_template_button btn btn-default btn-xs button"
data-modaltitle="<?php
_e('Send Template Message');
?>
" data-action="send_template_message"
data-network="<?php
echo $this->network;
?>
"
data-<?php
echo $this->network;
?>
-message-id="<?php
echo $message_id;
?>
"><?php
_e('Template');
?>
</a> -->
<button data-post="<?php
echo esc_attr(json_encode(array('account-id' => $this->get('shub_account_id'), 'message-id' => $message_id, 'network' => $this->network, 'last_activity' => $this->get('last_active'))));
?>
" class="btn button shub_send_message_reply_button shub_hide_when_no_message shub_button_loading"><?php
_e('Send');
?>
</button>
</div
</div>
<div class="shub_message_actions shub_hide_when_no_message">
<div>
<label
for="message_reply_archive_<?php
echo $message_id;
?>
"><?php
_e('Archive After Reply', 'shub');
?>
</label>
<input id="message_reply_archive_<?php
echo $message_id;
?>
" type="checkbox" name="archive"
data-reply="yes" value="1" checked>
</div>
<div>
<label
for="message_reply_private_<?php
echo $message_id;
?>
"><?php
_e('Mark As Private', 'shub');
?>
</label>
<input id="message_reply_private_<?php
echo $message_id;
?>
" type="checkbox" name="private"
data-reply="yes" value="1">
</div>
<div>
<label
for="message_reply_notify_email_<?php
echo $message_id;
?>
"><?php
_e('Notify Via Email', 'shub');
?>
</label>
<input id="message_reply_notify_email_<?php
echo $message_id;
?>
" type="checkbox" name="notify_email"
data-reply="yes" value="1">
</div>
<div>
<label
for="message_reply_debug_<?php
echo $message_id;
?>
"><?php
_e('Enable Debug Mode', 'shub');
?>
</label>
<input id="message_reply_debug_<?php
echo $message_id;
?>
" type="checkbox" name="debug"
data-reply="yes" value="1">
</div>
<?php
$this->reply_actions();
?>
</div>
</div>
<?php
}
}
public function admin_ajax()
{
if (check_ajax_referer('support-hub-nonce', 'wp_nonce')) {
// todo: don't overwrite default superglobals, run stripslashes every time before we use the content, because another plugin might be stripslashing already
$_POST = stripslashes_deep($_POST);
$_GET = stripslashes_deep($_GET);
$_REQUEST = stripslashes_deep($_REQUEST);
$action = isset($_REQUEST['action']) ? str_replace('support_hub_', '', $_REQUEST['action']) : false;
switch ($action) {
case 'modal':
// open a modal popup with the message in it (similar to pages/message.php)
if (isset($_REQUEST['network']) && isset($_REQUEST['message_id']) && (int) $_REQUEST['message_id'] > 0) {
$network = isset($_GET['network']) ? $_GET['network'] : false;
$message_id = isset($_GET['message_id']) ? (int) $_GET['message_id'] : false;
$message_comment_id = isset($_GET['message_comment_id']) ? (int) $_GET['message_comment_id'] : false;
if ($network && isset($this->message_managers[$network]) && $message_id > 0) {
$shub_extension_message = $this->message_managers[$network]->get_message(false, false, $message_id);
if ($shub_extension_message->get('shub_message_id') == $message_id) {
extract(array("shub_account_id" => $shub_extension_message->get('account')->get('shub_account_id'), "shub_message_id" => $message_id, "shub_message_comment_id" => $message_comment_id));
include trailingslashit(SupportHub::getInstance()->dir) . 'extensions/' . $network . '/' . $network . '_message.php';
} else {
echo 'Failed to load message from database';
}
} else {
echo 'Failed network message ID';
}
} else {
echo 'Failed network params';
}
break;
case 'next-continuous-message':
if (!empty($_SESSION['_shub_search_rules'])) {
//$_SESSION['_shub_search_rules'] = array($this_search, $order, $message_ids);
$this_search = $_SESSION['_shub_search_rules'][0];
$message_ids = $_SESSION['_shub_search_rules'][2];
$this_search['not_in'] = $message_ids;
SupportHub::getInstance()->load_all_messages($this_search, $_SESSION['_shub_search_rules'][1], 5);
$all_messages = SupportHub::getInstance()->all_messages;
foreach ($all_messages as $all_message) {
$message_ids[] = $all_message['shub_message_id'];
}
// this is used in class-support-hub.php to load the next batch of messages.
$_SESSION['_shub_search_rules'][2] = $message_ids;
$myListTable = new SupportHubMessageList(array('screen' => 'shub_inbox'));
$myListTable->set_layout_type('continuous');
$myListTable->set_data($all_messages);
$myListTable->prepare_items();
if ($myListTable->has_items()) {
$myListTable->display_rows();
} else {
echo '<div class="no-items" style="text-align:center">';
$myListTable->no_items();
echo '</div>';
}
}
break;
case 'set-answered':
if (isset($_REQUEST['network']) && isset($this->message_managers[$_REQUEST['network']]) && !empty($_REQUEST['shub_message_id'])) {
$shub_extension_message = $this->message_managers[$_REQUEST['network']]->get_message(false, false, $_REQUEST['shub_message_id']);
if ($shub_extension_message->get('shub_message_id') == $_REQUEST['shub_message_id']) {
if (!headers_sent()) {
header('Content-type: text/javascript');
}
// we hide the element and provide an 'undo' placeholder in its place.
// if it's a row we just hide it, if it's a div we slide it up nicely.
if (isset($_REQUEST['last_active']) && $_REQUEST['last_active'] != $shub_extension_message->get('last_active')) {
// a new message was received without updating the page.
// todo: ajax the shit out of live message updates instead of waiting for action.
// todo: do this check on bulk actions as well.
?>
alert('There is an update to this message. Please refresh the page to see.');
<?php
} else {
$shub_extension_message->update('shub_status', _shub_MESSAGE_STATUS_ANSWERED);
?>
var element = jQuery('.shub_extension_message[data-message-id=<?php
echo (int) $_REQUEST['shub_message_id'];
?>
]');
var element_action = element.prev('.shub_extension_message_action').first();
element_action.find('.action_content').html('Message Archived. <a href="#" class="shub_message_action" data-action="set-unanswered" data-post="<?php
echo esc_attr(json_encode(array('network' => $_REQUEST['network'], 'shub_message_id' => (int) $_REQUEST['shub_message_id'])));
?>
">Undo</a>');
if(element.is('div')){
element.slideUp(function(){element.remove();});
element_action.slideDown();
}else{
element.remove();
element_action.show();
}
element_action.data('undo-type','answered');
<?php
}
}
}
break;
case 'set-unanswered':
if (isset($_REQUEST['network']) && isset($this->message_managers[$_REQUEST['network']]) && !empty($_REQUEST['shub_message_id'])) {
$shub_extension_message = $this->message_managers[$_REQUEST['network']]->get_message(false, false, $_REQUEST['shub_message_id']);
if ($shub_extension_message->get('shub_message_id') == $_REQUEST['shub_message_id']) {
$shub_extension_message->update('shub_status', _shub_MESSAGE_STATUS_UNANSWERED);
if (!headers_sent()) {
header('Content-type: text/javascript');
}
// we hide the element and provide an 'undo' placeholder in its place.
// if it's a row we just hide it, if it's a div we slide it up nicely.
?>
var element = jQuery('.shub_extension_message[data-message-id=<?php
echo (int) $_REQUEST['shub_message_id'];
?>
]');
var element_action = element.prev('.shub_extension_message_action').first();
element_action.find('.action_content').html('Message Moved to Inbox. <a href="#" class="shub_message_action" data-action="set-answered" data-post="<?php
echo esc_attr(json_encode(array('network' => $_REQUEST['network'], 'shub_message_id' => (int) $_REQUEST['shub_message_id'])));
?>
">Undo</a>');
if(element.is('div')){
element.slideUp(function(){element.remove();});
element_action.slideDown();
}else{
element.remove();
element_action.show();
}
element_action.data('undo-type','unanswered');
<?php
}
}
break;
case 'send-message-reply':
/*
sample post data:
action:support_hub_send-message-reply
wp_nonce:dfd377374d
message:test
account-id:1
message-id:246
network:envato
debug:1
*/
if (isset($_REQUEST['network']) && isset($this->message_managers[$_REQUEST['network']]) && !empty($_REQUEST['account-id']) && !empty($_REQUEST['message-id'])) {
$shub_extension_message = $this->message_managers[$_REQUEST['network']]->get_message(false, false, $_REQUEST['message-id']);
if ($shub_extension_message->get('shub_message_id') == $_REQUEST['message-id']) {
$return = array('message' => '', 'error' => false, 'shub_outbox_id' => false);
if (isset($_REQUEST['last_active']) && $_REQUEST['last_active'] != $shub_extension_message->get('last_active')) {
$return['error'] = true;
$return['message'] = 'There is an update to this message. Please refresh the page to see.';
} else {
$message = isset($_POST['message']) && $_POST['message'] ? $_POST['message'] : '';
$account_id = $_REQUEST['account-id'];
$debug = isset($_POST['debug']) && (int) $_POST['debug'] > 0 ? true : false;
if ($message) {
// we have a message and a message manager.
// time to queue this baby into the outbox and send it swimming
// what the hell did I just write? I need sleep!
$outbox = new SupportHubOutbox();
$outbox->create_new();
if ($outbox->get('shub_outbox_id')) {
if ($debug) {
ob_start();
}
$extra_data = array();
foreach ($_POST as $key => $val) {
if (strpos($key, 'extra-') !== false) {
$extra_data[substr($key, 6)] = $val;
}
}
$outbox->update_outbox_data(array('debug' => $debug, 'extra' => $extra_data));
$message_comment_id = $shub_extension_message->queue_reply($account_id, $message, $debug, $extra_data, $outbox->get('shub_outbox_id'));
if (!$message_comment_id) {
$return['message'] .= 'Failed to queue comment reply in database.';
$return['error'] = true;
} else {
// successfully queued. do we archive?
if (!empty($_POST['archive'])) {
$shub_extension_message->update('shub_status', _shub_MESSAGE_STATUS_ANSWERED);
}
}
$outbox->update(array('shub_extension' => $_REQUEST['network'], 'shub_account_id' => $account_id, 'shub_message_id' => $_REQUEST['message-id'], 'shub_message_comment_id' => $message_comment_id));
if ($debug) {
// send the message straight away and show any debug output
echo $outbox->send_queued(true);
$return['message'] .= ob_get_clean();
// dont send an shub_outbox_id in debug mode
// this will keep the 'message' window open and not shrink it down so we can better display debug messages.
} else {
//set_message( _l( 'message sent and conversation archived.' ) );
$return['shub_outbox_id'] = $outbox->get('shub_outbox_id');
}
}
}
}
if (!headers_sent()) {
header('Content-type: text/javascript');
}
echo json_encode($return);
exit;
}
}
break;
case 'queue-watch':
// find out how many pending messages exist and display that result back to the browser.
// along with outbox_ids so we can update the UI when it is sent
$this->send_outbox_messages();
$pending = SupportHubOutbox::get_pending();
$failed = SupportHubOutbox::get_failed();
$return = array();
if (!headers_sent()) {
header('Content-type: text/javascript');
}
$return['outbox_ids'] = array();
foreach ($pending as $message) {
$return['outbox_ids'][] = array('shub_outbox_id' => $message['shub_outbox_id'], 'shub_status' => $message['shub_status']);
}
foreach ($failed as $message) {
$return['outbox_ids'][] = array('shub_outbox_id' => $message['shub_outbox_id'], 'shub_status' => $message['shub_status']);
}
echo json_encode($return);
break;
case 'resend_outbox_message':
$shub_outbox_id = !empty($_REQUEST['shub_outbox_id']) ? (int) $_REQUEST['shub_outbox_id'] : false;
if ($shub_outbox_id) {
if (!headers_sent()) {
header('Content-type: text/javascript');
}
$pending = new SupportHubOutbox($shub_outbox_id);
if ($pending->get('shub_outbox_id') == $shub_outbox_id) {
ob_start();
echo $pending->send_queued(true);
$return = array('message' => 'Message Resent. Please refresh the page. ' . ob_get_clean());
echo json_encode($return);
}
exit;
}
break;
case 'delete_outbox_message':
$shub_outbox_id = !empty($_REQUEST['shub_outbox_id']) ? (int) $_REQUEST['shub_outbox_id'] : false;
if ($shub_outbox_id) {
if (!headers_sent()) {
header('Content-type: text/javascript');
}
// remove the comment from the database.
$pending = new SupportHubOutbox($shub_outbox_id);
if ($pending->get('shub_outbox_id') == $shub_outbox_id) {
shub_delete_from_db('shub_message_comment', 'shub_message_comment_id', $pending->get('shub_message_comment_id'));
$pending->delete();
$return = array('message' => 'Deleted Successfully. Please re-load the page.');
echo json_encode($return);
}
exit;
}
break;
case 'request_extra_details':
if (!empty($_REQUEST['network']) && isset($this->message_managers[$_REQUEST['network']])) {
if (!headers_sent()) {
header('Content-type: text/javascript');
}
$debug = isset($_POST['debug']) && $_POST['debug'] ? $_POST['debug'] : false;
$response = array();
$extra_ids = isset($_REQUEST['extra_ids']) && is_array($_REQUEST['extra_ids']) ? $_REQUEST['extra_ids'] : array();
$account_id = isset($_REQUEST['accountId']) ? (int) $_REQUEST['accountId'] : (isset($_REQUEST['account-id']) ? (int) $_REQUEST['account-id'] : false);
$message_id = isset($_REQUEST['messageId']) ? (int) $_REQUEST['messageId'] : (isset($_REQUEST['message-id']) ? (int) $_REQUEST['message-id'] : false);
if (empty($extra_ids)) {
$response['message'] = 'Please request at least one Extra Detail';
} else {
$shub_message = new shub_message(false, false, $message_id);
if ($message_id && $shub_message->get('shub_message_id') == $message_id) {
// build the message up
$message = SupportHubExtra::build_message(array('network' => $_REQUEST['network'], 'account_id' => $account_id, 'message_id' => $message_id, 'extra_ids' => $extra_ids));
$response['message'] = $message;
// if($debug)ob_start();
// $shub_message->send_reply( $shub_message->get('envato_id'), $message, $debug );
// if($debug){
// $response['message'] = ob_get_clean();
// }else {
// $response['redirect'] = 'admin.php?page=support_hub_main';
// }
}
}
echo json_encode($response);
exit;
}
break;
}
// pass off the ajax handling to our media managers:
foreach ($this->message_managers as $name => $message_manager) {
if ($message_manager->handle_ajax($action, $this)) {
// success!
}
}
}
exit;
}
