function action_sf_my_tickets()
{
$statuses = SupportFlow()->post_statuses;
$status_slugs = array();
foreach ($statuses as $status => $status_data) {
if (true == $status_data['show_tickets']) {
$status_slugs[] = $status;
}
}
$table = new SupportFlow_Table();
$user_id = get_current_user_id();
foreach ($status_slugs as $status_slug) {
$args = array('post_type' => SupportFlow()->post_type, 'post_parent' => 0, 'posts_per_page' => 10, 'post_status' => $status_slug, 'author' => $user_id);
$wp_query = new WP_Query($args);
$tickets = $wp_query->posts;
$no_items = '<a href="post-new.php?post_type=' . SupportFlow()->post_type . '">' . __('<b>Click here</b>') . '</a>';
$no_items = sprintf(__('No matching ticket exists. %s to create new.', 'supportflow'), $no_items);
$table->set_no_items($no_items);
$table->set_columns(array('title' => __('Subject', 'supportflow'), 'modified' => __('Last modified', 'supportflow'), 'datetime' => __('Created', 'supportflow')));
$data = array();
foreach ($tickets as $ticket) {
$post_date = strtotime($ticket->post_date);
$post_modified = strtotime($ticket->post_modified);
$title = '<b>' . esc_html($ticket->post_title) . '</b>';
$title = "<a href='post.php?post=" . $ticket->ID . "&action=edit'>" . $title . "</a>";
$data[] = array('title' => $title, 'modified' => sprintf(__('%s ago', 'supportflow'), human_time_diff(time(), $post_modified)), 'datetime' => sprintf(__('%s ago', 'supportflow'), human_time_diff(time(), $post_date)));
}
$table->set_data($data);
echo '<div class="container">';
echo "<h3 class='toggle-link'>" . $statuses[$status_slug]['label'] . "</h3>";
echo "<div class='toggle-content'>";
$table->display();
echo "</div>";
echo '</div>';
}
}
public function meta_box_other_customers_tickets()
{
$ticket_customers = SupportFlow()->get_ticket_customers(get_the_ID(), array('fields' => 'slugs'));
$statuses = SupportFlow()->post_statuses;
$status_slugs = array_keys($statuses);
$table = new SupportFlow_Table('', false, false);
if (empty($ticket_customers)) {
$tickets = array();
} else {
$args = array('post_type' => SupportFlow()->post_type, 'post_parent' => 0, 'post_status' => $status_slugs, 'posts_per_page' => 10, 'post__not_in' => array(get_the_id()), 'tax_query' => array(array('taxonomy' => SupportFlow()->customers_tax, 'field' => 'slug', 'terms' => $ticket_customers)));
$wp_query = new WP_Query($args);
$tickets = $wp_query->posts;
}
$no_items = __('No recent tickets found.', 'supportflow');
$table->set_no_items($no_items);
$table->set_columns(array('title' => __('Subject', 'supportflow'), 'status' => __('Status', 'supportflow')));
$data = array();
foreach ($tickets as $ticket) {
$post_date = strtotime($ticket->post_date);
$post_modified = strtotime($ticket->post_modified);
$title = '<b>' . esc_html($ticket->post_title) . '</b>';
$title = "<a href='post.php?post=" . $ticket->ID . "&action=edit'>" . $title . "</a>";
$data[] = array('title' => $title, 'status' => $statuses[$ticket->post_status]['label']);
}
$table->set_data($data);
$table->display();
}
/**
* List all the existing E-Mail accounts in a table
*/
public function list_email_accounts()
{
$no_items = __('No E-Mail accounts found. Please <b>add them</b> in the form below.', 'supportflow');
$columns = array('table_username' => __('Username', 'supportflow'), 'table_imap_host' => __('IMAP Host', 'supportflow'), 'table_imap_port' => __('IMAP Port', 'supportflow'), 'table_imap_ssl' => __('IMAP use SSL', 'supportflow'), 'table_smtp_host' => __('SMTP Host', 'supportflow'), 'table_smtp_port' => __('SMTP Port', 'supportflow'), 'table_smtp_ssl' => __('SMTP use SSL', 'supportflow'), 'table_action' => __('Action', 'supportflow'));
$data = array();
foreach ($this->email_accounts as $account_id => $account) {
// Account is deleted
if (empty($account)) {
continue;
}
$data[] = array('table_username' => esc_html($account['username']), 'table_imap_host' => esc_html($account['imap_host']), 'table_imap_port' => esc_html($account['imap_port']), 'table_imap_ssl' => esc_html($account['imap_ssl'] ? 'True' : 'False'), 'table_smtp_host' => esc_html($account['smtp_host']), 'table_smtp_port' => esc_html($account['smtp_port']), 'table_smtp_ssl' => esc_html($account['smtp_ssl'] ? 'True' : 'False'), 'table_action' => "<a href='#' data-account-id='" . esc_attr($account_id) . "' class='delete_email_account'>" . __('Delete', 'supportflow') . "</a>");
}
$email_accounts_table = new SupportFlow_Table();
$email_accounts_table->set_columns($columns);
$email_accounts_table->set_no_items($no_items);
$email_accounts_table->set_data($data);
$email_accounts_table->display();
}
public function show_permissions_table($user_permissions)
{
$message = __('No tag/e-mail accounts found. <b>%s</b> before setting user permissions.<br><b>Note: </b>Administrator accounts automatically have full access in SupportFlow.', 'supportflow');
$link = '<a href="">' . __('Please add them', 'supportflow') . '</a>';
$no_items = sprintf($message, $link);
$columns = array('status' => __('Status', 'supportflow'), 'privilege' => __('Privilege', 'supportflow'), 'type' => __('Type', 'supportflow'), 'user' => __('User', 'supportflow'));
$data = array();
foreach ($user_permissions as $id => $user_permission) {
$identfier = json_encode(array('user_id' => $user_permission['user_id'], 'privilege_type' => $user_permission['privilege_type'], 'privilege_id' => $user_permission['privilege_id']));
$status = "<input type='checkbox' id='permission_{$id}' class='toggle_privilege' data-permission-identifier='" . $identfier . "' " . checked($user_permission['allowed'], true, false) . '>';
$status .= " <label for='permission_{$id}' class='privilege_status'>" . __($user_permission['allowed'] ? 'Allowed' : 'Not allowed', 'supportflow') . "</label>";
$data[] = array('status' => $status, 'privilege' => esc_html($user_permission['privilege']), 'type' => $user_permission['type'], 'user' => esc_html($user_permission['user']));
}
$permissions_table = new SupportFlow_Table('sf_user_permissions_table');
$permissions_table->set_columns($columns);
$permissions_table->set_no_items($no_items);
$permissions_table->set_data($data);
$permissions_table->display();
}
/**
* Loads the page to change E-Mail notfication settings
*/
public function notification_setting_page()
{
$columns = array('privilege' => __('Privilege', 'supportflow'), 'type' => __('Type', 'supportflow'), 'status' => __('Status', 'supportflow'));
$no_items = __("You don't have <b>permission</b> to any tag/e-mail account, or maybe no tag/e-mail account exists yet. Please ask your administrator to give you permission to an e-mail account or tag.", 'supportflow');
$data = array();
$notification_settings = SupportFlow()->extend->email_notifications->get_notifications_settings(get_current_user_id());
foreach ($notification_settings as $id => $notification_setting) {
$identfier = json_encode(array('privilege_type' => $notification_setting['privilege_type'], 'privilege_id' => $notification_setting['privilege_id']));
$status = "<input type='checkbox' id='permission_{$id}' class='toggle_privilege' data-email-notfication-identifier='" . $identfier . "' " . checked($notification_setting['allowed'], true, false) . '>';
$status .= " <label for='permission_{$id}' class='privilege_status'> " . __($notification_setting['allowed'] ? 'Subscribed' : 'Unsubscribed', 'supportflow') . "</label>";
$data[] = array('status' => $status, 'privilege' => esc_html($notification_setting['privilege']), 'type' => $notification_setting['type']);
}
$email_notifications_table = new SupportFlow_Table('sf_email_accounts_table');
$email_notifications_table->set_columns($columns);
$email_notifications_table->set_no_items($no_items);
$email_notifications_table->set_data($data);
echo '<h1>' . __('E-Mail Notifications', 'supportflow') . '</h1>';
echo '<p>' . __('Please check the tags/E-Mail accounts for which you want to receive E-Mail notifications of replies. You will be able to override E-Mail notifications settings for individual tickets.', 'supportflow') . '</p>';
echo '<div id="email_notification_table">';
$email_notifications_table->display();
echo '</div>';
}
public function show_5_year_stats()
{
$statistics_table = new SupportFlow_Table();
$items = array();
$statistics_table->set_columns(array('table_date' => __('Date', 'supportflow'), 'table_new' => __('New tickets', 'supportflow'), 'table_open' => __('Open tickets', 'supportflow'), 'table_closed' => __('Closed tickets', 'supportflow')));
for ($i = 0; $i < 5; $i++) {
$date_time = strtotime('-' . $i . 'year');
$post_date = array('year' => (int) date("Y", $date_time));
$link_date = date("Y", $date_time);
$link_value = date("Y", $date_time);
$items[] = $this->get_post_data_by_date($post_date, $link_date, $link_value);
}
$statistics_table->set_data($items);
$statistics_table->display();
}
