Get first level for a SLT
| static public getFirstSltLevel ( $slts_id ) : id | ||
| $slts_id | integer id of the SLT | |
| return | id | of the sla level : 0 if not exists |
/**
* Manage SLT level escalation
*
* @since version 9.1
*
* @param $slts_id
**/
function manageSltLevel($slts_id)
{
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
// Add first level in working table
$slalevels_id = SlaLevel::getFirstSltLevel($slts_id);
$slt = new SLT();
if ($slt->getFromDB($slts_id)) {
$slt->setTicketCalendar($calendars_id);
$slt->addLevelToDo($this, $slalevels_id);
}
SlaLevel_Ticket::replayForTicket($this->getID(), $slt->getField('type'));
}
