function shorten($string, $max = 255, $more = '...')
 {
     $string_tmp = '';
     $exp = explode(' ', $string);
     for ($i = 0; $i < count($exp); $i++) {
         if (strlen($string_tmp) + strlen($exp[$i]) < $max) {
             $string_tmp .= $exp[$i] . ' ';
         } else {
             break;
         }
     }
     $string = substr($string_tmp, 0, -1) . (strlen($string) > strlen($string_tmp) ? $more : '');
     return RSTicketsProHelper::closeTags($string);
 }