public function getContactMethods($type = '', $cc = '')
{
$cms = new PartyContactMethodCollection();
$sh = new SearchHandler($cms, false);
$sh->setOrderby(array('type', 'name'));
if (!empty($type)) {
$sh->addConstraint(new Constraint('type', '=', $type));
}
$sh->addConstraint(new Constraint('party_id', '=', $this->party_id));
if (!empty($cc) && $cc instanceof ConstraintChain) {
$sh->addConstraintChain($cc);
}
$cms->load($sh);
return $cms;
}
function request($params)
{
$errors = array();
// Parse parameters.
$p1 = $params->getParam(0);
$subject = $p1->scalarval();
$p2 = $params->getParam(1);
$from_email = $p2->scalarval();
$p3 = $params->getParam(2);
$parts = array();
foreach ($p3->scalarval() as $body) {
$parts[] = $body->scalarval();
}
$content = $parts[0]['content'];
$request = $content->scalarval();
unset($parts[0]);
$p4 = $params->getParam(3);
$to_email = $p4->scalarval();
/*
- mandatory fields
summary character varying NOT NULL,
client_ticket_priority_id bigint NOT NULL,
client_ticket_severity_id bigint NOT NULL,
ticket_queue_id bigint NOT NULL,
ticket_category_id bigint NOT NULL,
internal_ticket_priority_id bigint NOT NULL,
internal_ticket_severity_id bigint NOT NULL,
internal_ticket_status_id bigint NOT NULL,
client_ticket_status_id bigint NOT NULL,
- optional fields
originator_person_id character varying,
originator_company_id bigint,
company_sla_id bigint,
action_code character varying(4),
originator_email_address character varying,
assigned_to character varying,
*/
$config = Config::Instance();
$companyid = '';
$contact = new PartyContactMethodCollection(new PartyContactMethod());
$sh = new SearchHandler($contact, false, false);
$sh->addConstraint(new Constraint('name', '=', $config->get('TICKET_SUPPORT')));
$sh->addConstraint(new Constraint('type', '=', 'E'));
$sh->addConstraint(new Constraint('technical', 'is', TRUE));
$sh->addConstraint(new Constraint('contact', '=', $to_email));
$contact->load($sh);
if ($contact->count() > 0) {
$party_ids = array();
foreach ($contact as $party) {
$party_ids[] = $party->party_id;
$usercompanyid = $party->usercompanyid;
}
if (!defined('EGS_COMPANY_ID')) {
define('EGS_COMPANY_ID', $usercompanyid);
}
$company = new Company();
$cc = new ConstraintChain();
$cc->add(new Constraint('party_id', 'in', '(' . implode(',', $party_ids) . ')'));
$companylist = $company->getAll($cc);
if (count($companylist) != 1) {
$errors[] = '1) Unable to find your support details - please contact technical support';
} else {
$company->load(key($companylist), true);
$companyid = $company->id;
$usercompanyid = $company->usercompanyid;
}
} else {
$errors[] = '2) Unable to find your support details - please contact technical support';
}
$data['attachments'] = $parts;
$data['TicketResponse']['body'] = $request;
$data['TicketResponse']['type'] = 'site';
$data['Ticket']['originator_company_id'] = $companyid;
$data['reply_address'] = $to_email;
$start = strpos($subject, '[');
$end = strpos($subject, ']');
$mid = strpos($subject, '-');
if ($start > 0 && $mid > 0 && $end > 0 && $start < $end && $start < $mid && $mid < $end) {
$ticket = substr($subject, $mid + 1, $end - $mid - 1);
}
if (empty($request)) {
$errors[] = 'No request details submitted';
} elseif (count($errors) == 0) {
if (isset($ticket) && is_numeric($ticket)) {
$data['TicketResponse']['ticket_id'] = $ticket;
self::updateRequest($data, $errors);
$response = "Your response for Ticket " . $ticket . " has been received. The person dealing with your query has been notified.";
} else {
$data['Ticket']['summary'] = $subject;
$data['Ticket']['originator_email_address'] = $from_email;
$data['Ticket']['usercompanyid'] = $usercompanyid;
self::newRequest($data, $errors);
$response = "Your request has been received and assigned ticket no. " . $data['TicketResponse']['ticket_id'] . ". A confirmation email has been sent.";
}
}
if (count($errors) > 0) {
$errors[] = $sh->constraints->__toString();
$result = "ERROR\n";
$response = "Subject:" . $subject . "\n";
$response .= 'Email:' . $from_email . "\n";
$response .= 'Request:' . $request . ";\n\n";
$response .= "Errors:\n";
$response .= implode(";\n", $errors);
} else {
$result = 'SUCCESS';
}
$struct = array('result' => new xmlrpcval($result, 'string'), 'response' => new xmlrpcval($response, 'string'));
return new xmlrpcresp(new xmlrpcval($struct, 'struct'));
}
