public function ticket_add($input_arr)
{
$current_time = date("Y-m-d H:i:s");
$ticket = new Model_Ticket();
$ticket->created_at = $current_time;
$ticket->updated_at = $current_time;
$ticket->priority = $input_arr['priority'];
$ticket->emergency = $input_arr['emergency'];
$ticket->reporter = $input_arr['reporter'];
$ticket->owner = $input_arr['owner'];
$ticket->assigned_qa = $input_arr['assigned_qa'];
$ticket->status = $input_arr['status'];
$ticket->summary = $input_arr['summary'];
$ticket->pmt_id = $input_arr['pmt_id'];
$ticket->environment = $input_arr['environment'];
$ticket->department = $input_arr['department'];
$ticket->component = $input_arr['component'];
$ticket->is_regression = isset($input_arr['is_regression']) ? $input_arr['is_regression'] : '0';
$ticket->version = $input_arr['version'];
$ticket->description = $input_arr['description'];
$ticket->is_occasional = isset($input_arr['is_occasional']) ? $input_arr['is_occasional'] : '0';
$ticket->person_liable = $input_arr['person_liable'];
$ticket->resolution = '';
$ticket->reason = '';
$ticket->reason_detail = '';
$ticket->save();
$ticket_id = $ticket->id;
//add cc
$cc_arr_whole = explode(';', $input_arr['cc_user']);
$cc_arr_user = Bll_UserBiz::get_instance()->process_cc_users($cc_arr_whole);
if ($input_arr['component']) {
$owner = Bll_DdComponentBiz::get_instance()->get_owner_by_id($input_arr['component']);
if ($owner) {
$owner_arr = explode(";", $owner);
foreach ($owner_arr as $row) {
if ($row) {
$cc_arr_user[] = $row;
}
}
}
}
$custom_cc = APF::get_instance()->get_config('custom_cc');
foreach ($custom_cc as $c) {
if (count(array_intersect($c['environment'], array($ticket->environment, '0'))) > 0 && in_array($c['priority'], array($ticket->priority, '0')) && in_array($c['component'], array($ticket->component, '0')) && count(array_intersect($c['department'], array($ticket->department, '0'))) > 0) {
foreach ($c['cc'] as $crow) {
$cc_arr_user[] = $crow;
}
}
}
$custom_p01cc = APF::get_instance()->get_config('custom_p01cc');
if ($ticket->priority == 11 || $ticket->priority == 7 || $ticket->priority == 80) {
if ($ticket->environment == 19) {
foreach ($custom_p01cc as $c) {
$cc_arr_user[] = $c;
}
}
}
$cc_arr_user = array_unique($cc_arr_user);
$add = Bll_TicketCcBiz::get_instance()->cc_user_add($ticket_id, $cc_arr_user);
return $ticket_id;
}
public function action_close()
{
$user = Auth::instance()->get_user();
$ticket_id = $this->request->param('id', 0);
//getting the parent ticket
$ticket = new Model_Ticket();
//only supportadmin can close any ticket
if (!$user->has_access('supportadmin')) {
$ticket->where('id_user', '=', $user->id_user);
}
$ticket->where('id_ticket', '=', $ticket_id)->where('id_ticket_parent', 'IS', NULL)->limit(1)->find();
if (!$ticket->loaded()) {
Alert::set(Alert::ERROR, __('Not your ticket.'));
$this->redirect(Route::url('oc-panel', array('controller' => 'support', 'action' => 'index')));
} else {
//close ticket
$ticket->status = Model_Ticket::STATUS_CLOSED;
$ticket->save();
Alert::set(Alert::SUCCESS, __('Ticket closed.'));
$this->redirect(Route::url('oc-panel', array('controller' => 'support', 'action' => 'index')));
}
}
