/**
* Saves posted data for a new/edited forum thread post
*
* @return void
*/
public function savethread()
{
if (User::isGuest()) {
App::redirect(Route::url('index.php?option=com_users&view=login&return=' . base64_encode(Route::url($this->base))));
return;
}
// Incoming
$section = Request::getVar('section', '');
$fields = Request::getVar('fields', array(), 'post', 'none', 2);
$fields = array_map('trim', $fields);
$this->_authorize('thread', intval($fields['id']));
$asset = 'thread';
if ($fields['parent']) {
//$asset = 'post';
}
if ($fields['id']) {
$old = new \Components\Forum\Tables\Post($this->database);
$old->load(intval($fields['id']));
if ($old->created_by == User::get('id')) {
$this->params->set('access-edit-thread', true);
}
}
if ($fields['id'] && !$this->params->get('access-edit-thread') || !$fields['id'] && !$this->params->get('access-create-thread')) {
App::redirect(Route::url('index.php?option=' . $this->option . '&cn=' . $this->group->get('cn') . '&active=forum'), Lang::txt('PLG_GROUPS_FORUM_NOT_AUTHORIZED'), 'warning');
return;
}
$fields['sticky'] = isset($fields['sticky']) ? $fields['sticky'] : 0;
$fields['closed'] = isset($fields['closed']) ? $fields['closed'] : 0;
// Bind data
$model = new \Components\Forum\Tables\Post($this->database);
if (!$model->bind($fields)) {
$this->addPluginMessage($model->getError(), 'error');
return $this->editthread($model);
}
if (!$model->anonymous) {
$model->anonymous = 0;
}
// Check content
if (!$model->check()) {
$this->addPluginMessage($model->getError(), 'error');
return $this->editthread($model);
}
// Store new content
if (!$model->store()) {
$this->addPluginMessage($model->getError(), 'error');
return $this->editthread($model);
}
$parent = $model->parent ? $model->parent : $model->id;
//update
$this->upload($parent, $model->id);
if ($fields['id']) {
if ($old->category_id != $fields['category_id']) {
$model->updateReplies(array('category_id' => $fields['category_id']), $model->id);
}
}
$category = new \Components\Forum\Tables\Category($this->database);
$category->load(intval($model->category_id));
$sectionTbl = new \Components\Forum\Tables\Section($this->database);
$sectionTbl->load(intval($category->section_id));
$tags = Request::getVar('tags', '', 'post');
$tagger = new \Components\Forum\Models\Tags($model->id);
$tagger->setTags($tags, User::get('id'));
// Determine post save message
// Also, get subject of post for outgoing email, either the title of parent post (for replies), or title of current post (for new threads)
if (!$fields['parent']) {
$message = Lang::txt('PLG_GROUPS_FORUM_THREAD_STARTED');
$posttitle = $model->title;
} else {
$message = Lang::txt('PLG_GROUPS_FORUM_POST_ADDED');
$parentForumTablePost = new \Components\Forum\Tables\Post($this->database);
$parentForumTablePost->load(intval($fields['parent']));
$posttitle = $parentForumTablePost->title;
}
if ($fields['id']) {
$message = $model->modified_by ? Lang::txt('PLG_GROUPS_FORUM_POST_EDITED') : Lang::txt('PLG_GROUPS_FORUM_POST_ADDED');
}
// Determine route
if ($model->parent) {
$thread = $model->thread;
} else {
$thread = $model->id;
}
$params = Component::params('com_groups');
// Email the group and insert email tokens to allow them to respond to group posts via email
if ($params->get('email_comment_processing')) {
$esection = new \Components\Forum\Models\Section($sectionTbl);
$ecategory = new \Components\Forum\Models\Category($category);
$ecategory->set('section_alias', $esection->get('alias'));
$ethread = new \Components\Forum\Models\Thread(intval($thread));
$ethread->set('section', $esection->get('alias'));
$ethread->set('category', $ecategory->get('alias'));
$epost = new \Components\Forum\Models\Thread($model);
$epost->set('section', $esection->get('alias'));
$epost->set('category', $ecategory->get('alias'));
// Figure out who should be notified about this comment (all group members for now)
$userIDsToEmail = array();
foreach ($this->members as $mbr) {
//Look up user info
$user = User::getInstance($mbr);
if ($user->get('id')) {
include_once PATH_CORE . DS . 'plugins' . DS . 'groups' . DS . 'memberoptions' . DS . 'memberoption.class.php';
// Find the user's group settings, do they want to get email (0 or 1)?
$groupMemberOption = new GroupsTableMemberoption($this->database);
$groupMemberOption->loadRecord($this->group->get('gidNumber'), $user->get('id'), GROUPS_MEMBEROPTION_TYPE_DISCUSSION_NOTIFICIATION);
$sendEmail = 0;
if ($groupMemberOption->id) {
$sendEmail = $groupMemberOption->optionvalue;
}
if ($sendEmail == 1) {
$userIDsToEmail[] = $user->get('id');
}
}
}
$encryptor = new \Hubzero\Mail\Token();
$from = array('name' => Config::get('sitename'), 'email' => Config::get('mailfrom'));
// Email each group member separately, each needs a user specific token
foreach ($userIDsToEmail as $userID) {
// Construct User specific Email ThreadToken
// Version, type, userid, xforumid
$token = $encryptor->buildEmailToken(1, 2, $userID, $parent);
// add unsubscribe link
$unsubscribeToken = $encryptor->buildEmailToken(1, 3, $userID, $this->group->get('gidNumber'));
$unsubscribeLink = rtrim(Request::base(), '/') . '/' . ltrim(Route::url('index.php?option=com_groups&cn=' . $this->group->get('cn') . '&active=forum&action=unsubscribe&t=' . $unsubscribeToken), DS);
$msg = array();
// create view object
$eview = new \Hubzero\Mail\View(array('base_path' => __DIR__, 'name' => 'email', 'layout' => 'comment_plain'));
// plain text
$eview->set('delimiter', '~!~!~!~!~!~!~!~!~!~!')->set('unsubscribe', $unsubscribeLink)->set('group', $this->group)->set('section', $esection)->set('category', $ecategory)->set('thread', $ethread)->set('post', $epost);
$plain = $eview->loadTemplate(false);
$msg['plaintext'] = str_replace("\n", "\r\n", $plain);
// HTML
$eview->setLayout('comment_html');
$html = $eview->loadTemplate();
$msg['multipart'] = str_replace("\n", "\r\n", $html);
$subject = ' - ' . $this->group->get('cn') . ' - ' . $posttitle;
$from['replytoemail'] = 'hgm-' . $token . '@' . $_SERVER['HTTP_HOST'];
if (!Event::trigger('xmessage.onSendMessage', array('group_message', $subject, $msg, $from, array($userID), $this->option, null, '', $this->group->get('gidNumber')))) {
$this->setError(Lang::txt('GROUPS_ERROR_EMAIL_MEMBERS_FAILED'));
}
}
}
// Set the redirect
App::redirect(Route::url($this->base . '&scope=' . $section . '/' . $category->alias . '/' . $thread), $message, 'passed');
}
/**
* Saves changes to a ticket, adds a new comment/changelog,
* notifies any relevant parties
*
* @return void
*/
public function saveTask($redirect = 1)
{
// Check for request forgeries
Request::checkToken();
// Incoming
$isNew = true;
$id = Request::getInt('id', 0);
if ($id) {
$isNew = false;
}
// Load the old ticket so we can compare for the changelog
$old = new Ticket($id);
$old->set('tags', $old->tags('string'));
// Initiate class and bind posted items to database fields
$row = new Ticket($id);
if (!$row->bind($_POST)) {
throw new Exception($row->getError(), 500);
}
if ($row->get('target_date') && $row->get('target_date') != '0000-00-00 00:00:00') {
$row->set('target_date', Date::of($row->get('target_date'), Config::get('offset'))->toSql());
} else {
$row->set('target_date', '0000-00-00 00:00:00');
}
$comment = Request::getVar('comment', '', 'post', 'none', 2);
$rowc = new Comment();
$rowc->set('ticket', $id);
// Check if changes were made inbetween the time the comment was started and posted
if ($id) {
$started = Request::getVar('started', Date::toSql(), 'post');
$lastcomment = $row->comments('list', array('sort' => 'created', 'sort_Dir' => 'DESC', 'limit' => 1, 'start' => 0, 'ticket' => $id))->first();
if (isset($lastcomment) && $lastcomment->created() >= $started) {
$rowc->set('comment', $comment);
\Notify::error(Lang::txt('Changes were made to this ticket in the time since you began commenting/making changes. Please review your changes before submitting.'));
return $this->editTask($rowc);
}
}
if ($id && isset($_POST['status']) && $_POST['status'] == 0) {
$row->set('open', 0);
$row->set('resolved', Lang::txt('COM_SUPPORT_TICKET_COMMENT_OPT_CLOSED'));
}
$row->set('open', $row->status('open'));
// If an existing ticket AND closed AND previously open
if ($id && !$row->get('open') && $row->get('open') != $old->get('open')) {
// Record the closing time
$row->set('closed', Date::toSql());
}
// Check content
if (!$row->check()) {
throw new Exception($row->getError(), 500);
}
// Store new content
if (!$row->store()) {
throw new Exception($row->getError(), 500);
}
// Save the tags
$row->tag(Request::getVar('tags', '', 'post'), User::get('id'), 1);
$row->set('tags', $row->tags('string'));
$base = Request::base();
if (substr($base, -14) == 'administrator/') {
$base = substr($base, 0, strlen($base) - 14);
}
$webpath = trim($this->config->get('webpath'), '/');
$allowEmailResponses = $this->config->get('email_processing');
$this->config->set('email_terse', Request::getInt('email_terse', 0));
if ($this->config->get('email_terse')) {
$allowEmailResponses = false;
}
if ($allowEmailResponses) {
try {
$encryptor = new \Hubzero\Mail\Token();
} catch (Exception $e) {
$allowEmailResponses = false;
}
}
// If a new ticket...
if ($isNew) {
// Get any set emails that should be notified of ticket submission
$defs = explode(',', $this->config->get('emails', '{config.mailfrom}'));
if ($defs) {
// Get some email settings
$msg = new \Hubzero\Mail\Message();
$msg->setSubject(Config::get('sitename') . ' ' . Lang::txt('COM_SUPPORT') . ', ' . Lang::txt('COM_SUPPORT_TICKET_NUMBER', $row->get('id')));
$msg->addFrom(Config::get('mailfrom'), Config::get('sitename') . ' ' . Lang::txt(strtoupper($this->_option)));
// Plain text email
$eview = new \Hubzero\Mail\View(array('base_path' => PATH_CORE . DS . 'components' . DS . $this->_option . DS . 'site', 'name' => 'emails', 'layout' => 'ticket_plain'));
$eview->option = $this->_option;
$eview->controller = $this->_controller;
$eview->ticket = $row;
$eview->config = $this->config;
$eview->delimiter = '';
$plain = $eview->loadTemplate(false);
$plain = str_replace("\n", "\r\n", $plain);
$msg->addPart($plain, 'text/plain');
// HTML email
$eview->setLayout('ticket_html');
$html = $eview->loadTemplate();
$html = str_replace("\n", "\r\n", $html);
if (!$this->config->get('email_terse')) {
foreach ($row->attachments() as $attachment) {
if ($attachment->size() < 2097152) {
if ($attachment->isImage()) {
$file = basename($attachment->link('filepath'));
$html = preg_replace('/<a class="img" data\\-filename="' . str_replace('.', '\\.', $file) . '" href="(.*?)"\\>(.*?)<\\/a>/i', '<img src="' . $message->getEmbed($attachment->link('filepath')) . '" alt="" />', $html);
} else {
$message->addAttachment($attachment->link('filepath'));
}
}
}
}
$msg->addPart($html, 'text/html');
// Loop through the addresses
foreach ($defs as $def) {
$def = trim($def);
// Check if the address should come from Joomla config
if ($def == '{config.mailfrom}') {
$def = Config::get('mailfrom');
}
// Check for a valid address
if (Validate::email($def)) {
// Send e-mail
$msg->setTo(array($def));
$msg->send();
}
}
}
}
// Incoming comment
if ($comment) {
// If a comment was posted by the ticket submitter to a "waiting user response" ticket, change status.
if ($row->isWaiting() && User::get('username') == $row->get('login')) {
$row->open();
}
}
// Create a new support comment object and populate it
$access = Request::getInt('access', 0);
//$rowc = new Comment();
$rowc->set('ticket', $row->get('id'));
$rowc->set('comment', nl2br($comment));
$rowc->set('created', Date::toSql());
$rowc->set('created_by', User::get('id'));
$rowc->set('access', $access);
// Compare fields to find out what has changed for this ticket and build a changelog
$rowc->changelog()->diff($old, $row);
$rowc->changelog()->cced(Request::getVar('cc', ''));
// Save the data
if (!$rowc->store()) {
throw new Exception($rowc->getError(), 500);
}
Event::trigger('support.onTicketUpdate', array($row, $rowc));
if ($tmp = Request::getInt('tmp_dir')) {
$attach = new Tables\Attachment($this->database);
$attach->updateCommentId($tmp, $rowc->get('id'));
}
if (!$isNew) {
$attachment = $this->uploadTask($row->get('id'), $rowc->get('id'));
}
// Only do the following if a comment was posted or ticket was reassigned
// otherwise, we're only recording a changelog
if ($rowc->get('comment') || $row->get('owner') != $old->get('owner') || $row->get('group') != $old->get('group') || $rowc->attachments()->total() > 0) {
// Send e-mail to ticket submitter?
if (Request::getInt('email_submitter', 0) == 1) {
// Is the comment private? If so, we do NOT send e-mail to the
// submitter regardless of the above setting
if (!$rowc->isPrivate()) {
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_SUBMITTER'), 'name' => $row->submitter('name'), 'email' => $row->submitter('email'), 'id' => $row->submitter('id')));
}
}
// Send e-mail to ticket owner?
if (Request::getInt('email_owner', 0) == 1) {
if ($old->get('owner') && $row->get('owner') != $old->get('owner')) {
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_PRIOR_OWNER'), 'name' => $old->owner('name'), 'email' => $old->owner('email'), 'id' => $old->owner('id')));
}
if ($row->get('owner')) {
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'), 'name' => $row->owner('name'), 'email' => $row->owner('email'), 'id' => $row->owner('id')));
} elseif ($row->get('group')) {
$group = \Hubzero\User\Group::getInstance($row->get('group'));
if ($group) {
foreach ($group->get('managers') as $manager) {
$manager = User::getInstance($manager);
if (!$manager || !$manager->get('id')) {
continue;
}
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_GROUPMANAGER'), 'name' => $manager->get('name'), 'email' => $manager->get('email'), 'id' => $manager->get('id')));
}
}
}
}
// Add any CCs to the e-mail list
foreach ($rowc->changelog()->get('cc') as $cc) {
$rowc->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC'));
}
// Message people watching this ticket,
// but ONLY if the comment was NOT marked private
$this->acl = ACL::getACL();
foreach ($row->watchers() as $watcher) {
$this->acl->setUser($watcher->user_id);
if (!$rowc->isPrivate() || $rowc->isPrivate() && $this->acl->check('read', 'private_comments')) {
$rowc->addTo($watcher->user_id, 'watcher');
}
}
$this->acl->setUser(User::get('id'));
if (count($rowc->to())) {
// Build e-mail components
$subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $row->get('id'));
$from = array('name' => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')), 'email' => Config::get('mailfrom'), 'multipart' => md5(date('U')));
// Plain text email
$eview = new \Hubzero\Mail\View(array('base_path' => PATH_CORE . DS . 'components' . DS . $this->_option . DS . 'site', 'name' => 'emails', 'layout' => 'comment_plain'));
$eview->option = $this->_option;
$eview->controller = $this->_controller;
$eview->comment = $rowc;
$eview->ticket = $row;
$eview->config = $this->config;
$eview->delimiter = $allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : '';
$message['plaintext'] = $eview->loadTemplate(false);
$message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']);
// HTML email
$eview->setLayout('comment_html');
$message['multipart'] = $eview->loadTemplate();
$message['multipart'] = str_replace("\n", "\r\n", $message['multipart']);
$message['attachments'] = array();
if (!$this->config->get('email_terse')) {
foreach ($rowc->attachments() as $attachment) {
if ($attachment->size() < 2097152) {
$message['attachments'][] = $attachment->link('filepath');
}
}
}
// Send e-mail to admin?
foreach ($rowc->to('ids') as $to) {
if ($allowEmailResponses) {
// The reply-to address contains the token
$token = $encryptor->buildEmailToken(1, 1, $to['id'], $id);
$from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@');
}
// Get the user's email address
if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), $this->_option))) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')'));
}
// Watching should be anonymous
if ($to['role'] == 'watcher') {
continue;
}
$rowc->changelog()->notified($to['role'], $to['name'], $to['email']);
}
foreach ($rowc->to('emails') as $to) {
if ($allowEmailResponses) {
$token = $encryptor->buildEmailToken(1, 1, -9999, $id);
$email = array($to['email'], 'htc-' . $token . strstr(Config::get('mailfrom'), '@'));
// In this case each item in email in an array, 1- To, 2:reply to address
Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]);
} else {
// Email is just a plain 'ol string
Utilities::sendEmail($to['email'], $subject, $message, $from);
}
// Watching should be anonymous
if ($to['role'] == 'watcher') {
continue;
}
$rowc->changelog()->notified($to['role'], $to['name'], $to['email']);
}
} else {
// Force entry to private if no comment or attachment was made
if (!$rowc->get('comment') && $rowc->attachments()->total() <= 0) {
$rowc->set('access', 1);
}
}
// Were there any changes?
if (count($rowc->changelog()->get('notifications')) > 0 || $access != $rowc->get('access')) {
// Save the data
if (!$rowc->store()) {
throw new Exception($rowc->getError(), 500);
}
}
}
// output messsage and redirect
if ($redirect) {
$filters = Request::getVar('filters', '');
$filters = str_replace('&', '&', $filters);
// Redirect
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . ($filters ? '&' . $filters : ''), false), Lang::txt('COM_SUPPORT_TICKET_SUCCESSFULLY_SAVED', $row->get('id')));
return;
}
$this->view->setLayout('edit');
$this->editTask();
}
/**
* Create a new comment
*
* @apiMethod POST
* @apiUri /support/{ticket}/comments
* @apiParameter {
* "name": "scope",
* "description": "Scope type (group, member, etc.)",
* "type": "string",
* "required": true,
* "default": null
* }
* @apiParameter {
* "name": "scope_id",
* "description": "Scope object ID",
* "type": "integer",
* "required": true,
* "default": null
* }
* @apiParameter {
* "name": "title",
* "description": "Entry title",
* "type": "string",
* "required": true,
* "default": null
* }
* @apiParameter {
* "name": "alias",
* "description": "Entry alias",
* "type": "string",
* "required": false,
* "default": null
* }
* @return void
*/
public function createTask()
{
$this->requiresAuthentication();
if (!$this->acl->check('create', 'comments')) {
throw new Exception(Lang::txt('Not authorized'), 403);
}
$ticket_id = Request::getInt('ticket', 0, 'post');
// Load the old ticket so we can compare for the changelog
$old = new \Components\Support\Models\Ticket($ticket_id);
$old->set('tags', $old->tags('string'));
if (!$old->exists()) {
$this->errorMessage(500, Lang::txt('Ticket "%s" does not exist.', $ticket_id));
return;
}
// Initiate class and bind posted items to database fields
$ticket = new \Components\Support\Models\Ticket($ticket_id);
$ticket->set('status', Request::getInt('status', $ticket->get('status'), 'post'));
$ticket->set('open', Request::getInt('open', $ticket->get('open'), 'post'));
$ticket->set('category', Request::getInt('category', $ticket->get('category'), 'post'));
$ticket->set('severity', Request::getVar('severity', $ticket->get('severity'), 'post'));
$ticket->set('owner', Request::getVar('owner', $ticket->get('owner'), 'post'));
$ticket->set('group', Request::getVar('group', $ticket->get('group'), 'post'));
// If an existing ticket AND closed AND previously open
if ($ticket_id && !$ticket->get('open') && $ticket->get('open') != $old->get('open')) {
// Record the closing time
$ticket->set('closed', Date::toSql());
}
// Any tags?
if ($tags = trim(Request::getVar('tags', '', 'post'))) {
$ticket->tag($tags, $user->get('uidNumber'));
$ticket->set('tags', $ticket->tags('string'));
}
// Store new content
if (!$ticket->store()) {
$this->errorMessage(500, $ticket->getError());
return;
}
// Create a new comment
$comment = new \Components\Support\Models\Comment();
$comment->set('ticket', $ticket->get('id'));
$comment->set('comment', nl2br(Request::getVar('comment', '', 'post', 'none', 2)));
if ($comment->get('comment')) {
// If a comment was posted by the ticket submitter to a "waiting user response" ticket, change status.
if ($ticket->isWaiting() && $user->get('username') == $ticket->get('login')) {
$ticket->open();
}
}
$comment->set('created', Date::toSql());
$comment->set('created_by', $user->get('uidNumber'));
$comment->set('access', Request::getInt('access', 0, 'post'));
// Compare fields to find out what has changed for this ticket and build a changelog
$comment->changelog()->diff($old, $ticket);
$comment->changelog()->cced(Request::getVar('cc', '', 'post'));
// Store new content
if (!$comment->store()) {
$this->errorMessage(500, $comment->getError());
return;
}
if ($ticket->get('owner')) {
$comment->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'), 'name' => $ticket->owner('name'), 'email' => $ticket->owner('email'), 'id' => $ticket->owner('id')));
}
// Add any CCs to the e-mail list
foreach ($comment->changelog()->get('cc') as $cc) {
$comment->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC'));
}
// Check if the notify list has eny entries
if (count($comment->to())) {
include_once PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'helpers' . DS . 'utilities.php';
$allowEmailResponses = $ticket->config('email_processing');
if ($allowEmailResponses) {
try {
$encryptor = new \Hubzero\Mail\Token();
} catch (Exception $e) {
$allowEmailResponses = false;
}
}
$subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $ticket->get('id'));
$from = array('name' => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')), 'email' => Config::get('mailfrom'), 'multipart' => md5(date('U')));
$message = array();
// Plain text email
$eview = new \Hubzero\Mail\View(array('base_path' => PATH_CORE . '/components/com_support/site', 'name' => 'emails', 'layout' => 'comment_plain'));
$eview->option = 'com_support';
$eview->controller = 'tickets';
$eview->comment = $comment;
$eview->ticket = $ticket;
$eview->delimiter = $allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : '';
$message['plaintext'] = $eview->loadTemplate(false);
$message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']);
// HTML email
$eview->setLayout('comment_html');
$message['multipart'] = $eview->loadTemplate();
// Send e-mail to admin?
foreach ($comment->to('ids') as $to) {
if ($allowEmailResponses) {
// The reply-to address contains the token
$token = $encryptor->buildEmailToken(1, 1, $to['id'], $ticket->get('id'));
$from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@');
}
// Get the user's email address
if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), 'com_support'))) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')'));
}
$comment->changelog()->notified($to['role'], $to['name'], $to['email']);
}
foreach ($comment->to('emails') as $to) {
if ($allowEmailResponses) {
$token = $encryptor->buildEmailToken(1, 1, -9999, $ticket->get('id'));
$email = array($to['email'], 'htc-' . $token . strstr(Config::get('mailfrom'), '@'));
// In this case each item in email in an array, 1- To, 2:reply to address
\Components\Support\Helpers\Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]);
} else {
// email is just a plain 'ol string
\Components\Support\Helpers\Utilities::sendEmail($to['email'], $subject, $message, $from);
}
$comment->changelog()->notified($to['role'], $to['name'], $to['email']);
}
}
// Were there any changes?
if (count($comment->changelog()->get('notifications')) > 0 || count($comment->changelog()->get('cc')) > 0 || count($comment->changelog()->get('changes')) > 0) {
// Save the data
if (!$comment->store()) {
$this->errorMessage(500, $comment->getError());
return;
}
}
$msg = new stdClass();
$msg->ticket = $ticket->get('id');
$msg->comment = $comment->get('id');
$msg->notified = $comment->changelog()->get('notifications');
$this->setMessageType(Request::getVar('format', 'json'));
$this->send($msg, 200, 'OK');
}
/**
* Updates a ticket with any changes and adds a new comment
*
* @return void
*/
public function updateTask()
{
// Make sure we are still logged in
if (User::isGuest()) {
$return = base64_encode(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . '&task=' . $this->_task, false, true));
App::redirect(Route::url('index.php?option=com_users&view=login&return=' . $return, false));
return;
}
// Check for request forgeries
Request::checkToken();
// Incoming
$id = Request::getInt('id', 0, 'post');
if (!$id) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_TICKET_ID'), 500);
}
$comment = Request::getVar('comment', '', 'post', 'none', 2);
$incoming = Request::getVar('ticket', array(), 'post');
$incoming = array_map('trim', $incoming);
if (isset($incoming['target_date'])) {
if (!$incoming['target_date']) {
$incoming['target_date'] = '0000-00-00 00:00:00';
} else {
$incoming['target_date'] = Date::of($incoming['target_date'], Config::get('offset'))->toSql();
}
}
// Load the old ticket so we can compare for the changelog
$old = new Ticket($id);
$old->set('tags', $old->tags('string'));
// Initiate class and bind posted items to database fields
$row = new Ticket($id);
if (!$row->bind($incoming)) {
throw new Exception($row->getError(), 500);
}
$rowc = new Comment();
$rowc->set('ticket', $id);
// Check if changes were made inbetween the time the comment was started and posted
$started = Request::getVar('started', Date::toSql(), 'post');
$lastcomment = $row->comments('list', array('sort' => 'created', 'sort_Dir' => 'DESC', 'limit' => 1, 'start' => 0, 'ticket' => $id))->first();
if ($lastcomment && $lastcomment->created() > $started) {
$rowc->set('comment', $comment);
$this->setError(Lang::txt('Changes were made to this ticket in the time since you began commenting/making changes. Please review your changes before submitting.'));
return $this->ticketTask($rowc);
}
// Update ticket status if necessary
if ($id && isset($incoming['status']) && $incoming['status'] == 0) {
$row->set('open', 0);
$row->set('resolved', Lang::txt('COM_SUPPORT_COMMENT_OPT_CLOSED'));
}
$row->set('open', $row->status('open'));
// Check content
if (!$row->check()) {
throw new Exception($row->getError(), 500);
}
// If an existing ticket AND closed AND previously open
if ($id && !$row->get('open') && $row->get('open') != $old->get('open')) {
// Record the closing time
$row->set('closed', Date::toSql());
}
// Incoming comment
if ($comment) {
// If a comment was posted by the ticket submitter to a "waiting user response" ticket, change status.
if ($row->isWaiting() && User::get('username') == $row->get('login')) {
$row->open();
}
}
// Store new content
if (!$row->store()) {
throw new Exception($row->getError(), 500);
}
// Save the tags
$row->tag(Request::getVar('tags', '', 'post'), User::get('id'), 1);
$row->set('tags', $row->tags('string'));
// Create a new support comment object and populate it
$access = Request::getInt('access', 0);
$rowc->set('ticket', $id);
$rowc->set('comment', nl2br($comment));
$rowc->set('created', Date::toSql());
$rowc->set('created_by', User::get('id'));
$rowc->set('access', $access);
// Compare fields to find out what has changed for this ticket and build a changelog
$rowc->changelog()->diff($old, $row);
$rowc->changelog()->cced(Request::getVar('cc', ''));
// Save the data
if (!$rowc->store()) {
throw new Exception($rowc->getError(), 500);
}
Event::trigger('support.onTicketUpdate', array($row, $rowc));
$attach = new Tables\Attachment($this->database);
if ($tmp = Request::getInt('tmp_dir')) {
$attach->updateCommentId($tmp, $rowc->get('id'));
}
$attachment = $this->uploadTask($row->get('id'), $rowc->get('id'));
// Only do the following if a comment was posted
// otherwise, we're only recording a changelog
if ($rowc->get('comment') || $row->get('owner') != $old->get('owner') || $row->get('group') != $old->get('group') || $rowc->attachments()->total() > 0) {
// Send e-mail to ticket submitter?
if (Request::getInt('email_submitter', 0) == 1) {
// Is the comment private? If so, we do NOT send e-mail to the
// submitter regardless of the above setting
if (!$rowc->isPrivate()) {
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_SUBMITTER'), 'name' => $row->submitter('name'), 'email' => $row->submitter('email'), 'id' => $row->submitter('id')));
}
}
// Send e-mail to ticket owner?
if (Request::getInt('email_owner', 0) == 1) {
if ($old->get('owner') && $row->get('owner') != $old->get('owner')) {
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_PRIOR_OWNER'), 'name' => $old->owner('name'), 'email' => $old->owner('email'), 'id' => $old->owner('id')));
}
if ($row->get('owner')) {
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'), 'name' => $row->owner('name'), 'email' => $row->owner('email'), 'id' => $row->owner('id')));
} elseif ($row->get('group')) {
$group = \Hubzero\User\Group::getInstance($row->get('group'));
if ($group) {
foreach ($group->get('managers') as $manager) {
$manager = User::getInstance($manager);
if (!$manager || !$manager->get('id')) {
continue;
}
$rowc->addTo(array('role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_GROUPMANAGER'), 'name' => $manager->get('name'), 'email' => $manager->get('email'), 'id' => $manager->get('id')));
}
}
}
}
// Add any CCs to the e-mail list
foreach ($rowc->changelog()->get('cc') as $cc) {
$rowc->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC'));
}
// Message people watching this ticket,
// but ONLY if the comment was NOT marked private
foreach ($row->watchers() as $watcher) {
$this->acl->setUser($watcher->user_id);
if (!$rowc->isPrivate() || $rowc->isPrivate() && $this->acl->check('read', 'private_comments')) {
$rowc->addTo($watcher->user_id, 'watcher');
}
}
$this->acl->setUser(User::get('id'));
$recipients = array(['support.tickets', 1]);
if (count($rowc->to())) {
$this->config->set('email_terse', Request::getInt('email_terse', 0));
$allowEmailResponses = $this->config->get('email_processing');
if ($this->config->get('email_terse')) {
$allowEmailResponses = false;
}
if ($allowEmailResponses) {
try {
$encryptor = new \Hubzero\Mail\Token();
} catch (Exception $e) {
$allowEmailResponses = false;
}
}
// Build e-mail components
$subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $row->get('id'));
$from = array('name' => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')), 'email' => Config::get('mailfrom'), 'multipart' => md5(date('U')));
$message = array();
// Plain text email
$eview = new \Hubzero\Mail\View(array('name' => 'emails', 'layout' => 'comment_plain'));
$eview->option = $this->_option;
$eview->controller = $this->_controller;
$eview->comment = $rowc;
$eview->ticket = $row;
$eview->config = $this->config;
$eview->delimiter = $allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : '';
$message['plaintext'] = $eview->loadTemplate(false);
$message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']);
// HTML email
$eview->setLayout('comment_html');
$message['multipart'] = $eview->loadTemplate();
$message['multipart'] = str_replace("\n", "\r\n", $message['multipart']);
$message['attachments'] = array();
if (!$this->config->get('email_terse')) {
foreach ($rowc->attachments() as $attachment) {
if ($attachment->size() < 2097152) {
$message['attachments'][] = $attachment->link('filepath');
}
}
}
foreach ($rowc->to('ids') as $to) {
$recipients[] = ['user', $to['id']];
if ($allowEmailResponses) {
// The reply-to address contains the token
$token = $encryptor->buildEmailToken(1, 1, $to['id'], $id);
$from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@');
}
// Get the user's email address
if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), $this->_option))) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')'));
}
// Watching should be anonymous
if ($to['role'] == 'watcher') {
continue;
}
$rowc->changelog()->notified($to['role'], $to['name'], $to['email']);
}
foreach ($rowc->to('emails') as $to) {
if ($allowEmailResponses) {
$token = $encryptor->buildEmailToken(1, 1, -9999, $id);
$email = array($to['email'], 'htc-' . $token . strstr(Config::get('mailfrom'), '@'));
// In this case each item in email in an array, 1- To, 2:reply to address
Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]);
} else {
// email is just a plain 'ol string
Utilities::sendEmail($to['email'], $subject, $message, $from);
}
// Watching should be anonymous
if ($to['role'] == 'watcher') {
continue;
}
$rowc->changelog()->notified($to['role'], $to['name'], $to['email']);
}
} else {
// Force entry to private if no comment or attachment was made
if (!$rowc->get('comment') && $rowc->attachments()->total() <= 0) {
$rowc->set('access', 1);
}
}
// Were there any changes?
if (count($rowc->changelog()->get('notifications')) > 0 || $access != $rowc->get('access')) {
if (!$rowc->store()) {
throw new Exception($rowc->getError(), 500);
}
}
$desc = Lang::txt('COM_SUPPORT_ACTIVITY_TICKET_UPDATED', '<a href="' . Route::url($row->link()) . '">#' . $row->get('id') . ' - ' . $row->get('summary') . '</a>');
if ($rowc->get('comment')) {
$desc = Lang::txt('COM_SUPPORT_ACTIVITY_COMMENT_CREATED', $rowc->get('id'), '<a href="' . Route::url($row->link()) . '">#' . $row->get('id') . ' - ' . $row->get('summary') . '</a>');
}
Event::trigger('system.logActivity', ['activity' => ['action' => 'created', 'scope' => 'support.ticket.comment', 'scope_id' => $rowc->get('id'), 'description' => $desc, 'details' => array('id' => $row->get('id'), 'summary' => $row->get('summary'), 'url' => Route::url($row->link()), 'comment' => $rowc->get('id'))], 'recipients' => $recipients]);
}
// Display the ticket with changes, new comment
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . '&task=ticket&id=' . $id), $this->getError() ? $this->getError() : null, $this->getError() ? 'error' : null);
}
/**
* Saves posted data for a new/edited forum thread post
*
* @return void
*/
public function savethread()
{
// Login check is handled in the onGroup() method
/*if (User::isGuest())
{
App::redirect(
Route::url('index.php?option=com_users&view=login&return=' . base64_encode(Route::url($this->base, false, true)))
);
return;
}*/
// Check for request forgeries
Request::checkToken();
// Incoming
$section = Request::getVar('section', '');
$fields = Request::getVar('fields', array(), 'post', 'none', 2);
$fields = array_map('trim', $fields);
$fields['sticky'] = isset($fields['sticky']) ? $fields['sticky'] : 0;
$fields['closed'] = isset($fields['closed']) ? $fields['closed'] : 0;
$fields['anonymous'] = isset($fields['anonymous']) ? $fields['anonymous'] : 0;
// Instantiate a Post record
$post = Post::oneOrNew($fields['id']);
$this->_authorize('thread', intval($fields['id']));
$asset = 'thread';
if ($fields['parent']) {
//$asset = 'post';
}
$moving = false;
// Already present
if ($fields['id']) {
if ($post->get('created_by') == User::get('id')) {
$this->params->set('access-edit-' . $asset, true);
}
// Determine if we are moving the category for email suppression
if ($post->get('category_id') != $fields['category_id']) {
$moving = true;
}
$fields['modified'] = \Date::toSql();
$fields['modified_by'] = User::get('id');
}
if (!$this->params->get('access-edit-thread') && !$this->params->get('access-create-thread')) {
App::redirect(Route::url('index.php?option=' . $this->option . '&cn=' . $this->group->get('cn') . '&active=forum'), Lang::txt('PLG_GROUPS_FORUM_NOT_AUTHORIZED'), 'warning');
}
// Bind data
$post->set($fields);
// Make sure the thread exists and is accepting new posts
if ($post->get('parent') && isset($fields['thread'])) {
$thread = Post::oneOrFail($fields['thread']);
if (!$thread->get('id') || $thread->get('closed')) {
Notify::error(Lang::txt('PLG_GROUPS_FORUM_ERROR_THREAD_CLOSED'));
return $this->editthread($post);
}
}
if (!$post->get('category_id')) {
Notify::error(Lang::txt('PLG_GROUPS_FORUM_ERROR_MISSING_CATEGORY'));
return $this->editthread($post);
}
// Make sure the category exists and is accepting new posts
$category = Category::oneOrFail($post->get('category_id'));
if ($category->get('closed')) {
Notify::error(Lang::txt('PLG_GROUPS_ERROR_CATEGORY_CLOSED'));
return $this->editthread($post);
}
// Store new content
if (!$post->save()) {
Notify::error($post->getError());
return $this->editthread($post);
}
// Upload
if (!$this->upload($post->get('thread', $post->get('id')), $post->get('id'))) {
Notify::error($this->getError());
return $this->editthread($post);
}
// Save tags
$post->tag(Request::getVar('tags', '', 'post'), User::get('id'));
// Set message
if (!$fields['id']) {
$message = Lang::txt('PLG_GROUPS_FORUM_POST_ADDED');
if (!$fields['parent']) {
$message = Lang::txt('PLG_GROUPS_FORUM_THREAD_STARTED');
}
} else {
$message = $post->get('modified_by') ? Lang::txt('PLG_GROUPS_FORUM_POST_EDITED') : Lang::txt('PLG_GROUPS_FORUM_POST_ADDED');
}
$section = $category->section();
$thread = Post::oneOrNew($post->get('thread'));
// Disable notifications
if ($fields['id'] && !Request::getInt('notify', 0)) {
$moving = true;
}
// Email the group and insert email tokens to allow them to respond to group posts via email
$params = Component::params('com_groups');
if ($params->get('email_comment_processing') && (isset($moving) && $moving == false)) {
$thread->set('section', $section->get('alias'));
$thread->set('category', $category->get('alias'));
$post->set('section', $section->get('alias'));
$post->set('category', $category->get('alias'));
// Figure out who should be notified about this comment (all group members for now)
$userIDsToEmail = array();
$memberoptions = false;
if (file_exists(PATH_CORE . DS . 'plugins' . DS . 'groups' . DS . 'memberoptions' . DS . 'models' . DS . 'memberoption.php')) {
include_once PATH_CORE . DS . 'plugins' . DS . 'groups' . DS . 'memberoptions' . DS . 'models' . DS . 'memberoption.php';
$memberoptions = true;
}
foreach ($this->members as $mbr) {
//Look up user info
$user = User::getInstance($mbr);
if ($user->get('id') && $memberoptions) {
// Find the user's group settings, do they want to get email (0 or 1)?
$groupMemberOption = Plugins\Groups\Memberoptions\Models\Memberoption::oneByUserAndOption($this->group->get('gidNumber'), $user->get('id'), 'receive-forum-email');
$sendEmail = $groupMemberOption->get('optionvalue', 0);
if ($sendEmail == 1) {
$userIDsToEmail[] = $user->get('id');
}
}
}
$allowEmailResponses = true;
try {
$encryptor = new \Hubzero\Mail\Token();
} catch (Exception $e) {
$allowEmailResponses = false;
}
$from = array('name' => (!$post->get('anonymous') ? $post->creator->get('name', Lang::txt('PLG_GROUPS_FORUM_UNKNOWN')) : Lang::txt('PLG_GROUPS_FORUM_ANONYMOUS')) . ' @ ' . Config::get('sitename'), 'email' => Config::get('mailfrom'), 'replytoname' => Config::get('sitename'), 'replytoemail' => Config::get('mailfrom'));
// Email each group member separately, each needs a user specific token
foreach ($userIDsToEmail as $userID) {
$unsubscribeLink = '';
$delimiter = '';
if ($allowEmailResponses) {
$delimiter = '~!~!~!~!~!~!~!~!~!~!';
// Construct User specific Email ThreadToken
// Version, type, userid, xforumid
$token = $encryptor->buildEmailToken(1, 2, $userID, $post->get('thread', $post->get('id')));
// add unsubscribe link
$unsubscribeToken = $encryptor->buildEmailToken(1, 3, $userID, $this->group->get('gidNumber'));
$unsubscribeLink = rtrim(Request::base(), '/') . '/' . ltrim(Route::url('index.php?option=com_groups&cn=' . $this->group->get('cn') . '&active=forum&action=unsubscribe&t=' . $unsubscribeToken), DS);
$from['replytoname'] = Lang::txt('PLG_GROUPS_FORUM_REPLYTO') . ' @ ' . Config::get('sitename');
$from['replytoemail'] = 'hgm-' . $token . '@' . $_SERVER['HTTP_HOST'];
}
$msg = array();
// create view object
$eview = new \Hubzero\Mail\View(array('base_path' => __DIR__, 'name' => 'email', 'layout' => 'comment_plain'));
// plain text
$eview->set('delimiter', $delimiter)->set('unsubscribe', $unsubscribeLink)->set('group', $this->group)->set('section', $section)->set('category', $category)->set('thread', $thread)->set('post', $post);
$plain = $eview->loadTemplate(false);
$msg['plaintext'] = str_replace("\n", "\r\n", $plain);
// HTML
$eview->setLayout('comment_html');
$html = $eview->loadTemplate();
$msg['multipart'] = str_replace("\n", "\r\n", $html);
$subject = Lang::txt('PLG_GROUPS_FORUM') . ': ' . $this->group->get('cn') . ' - ' . $thread->get('title');
if (!Event::trigger('xmessage.onSendMessage', array('group_message', $subject, $msg, $from, array($userID), $this->option, null, '', $this->group->get('gidNumber')))) {
$this->setError(Lang::txt('GROUPS_ERROR_EMAIL_MEMBERS_FAILED'));
}
}
}
$url = $this->base . '&scope=' . $section->get('alias') . '/' . $category->get('alias') . '/' . $thread->get('id');
// Record the activity
$recipients = array(['group', $this->group->get('gidNumber')], ['forum.' . $this->forum->get('scope'), $this->forum->get('scope_id')], ['user', $post->get('created_by')]);
foreach ($this->group->get('managers') as $recipient) {
$recipients[] = ['user', $recipient];
}
$type = 'thread';
$desc = Lang::txt('PLG_GROUPS_FORUM_ACTIVITY_' . strtoupper($type) . '_' . ($fields['id'] ? 'UPDATED' : 'CREATED'), '<a href="' . Route::url($url) . '">' . $post->get('title') . '</a>');
// If this is a post in a thread and not the thread starter...
if ($post->get('parent')) {
$thread = isset($thread) ? $thread : Post::oneOrFail($post->get('thread'));
$thread->set('last_activity', $fields['id'] ? $post->get('modified') : $post->get('created'));
$thread->save();
$type = 'post';
$desc = Lang::txt('PLG_GROUPS_FORUM_ACTIVITY_' . strtoupper($type) . '_' . ($fields['id'] ? 'UPDATED' : 'CREATED'), $post->get('id'), '<a href="' . Route::url($url) . '">' . $thread->get('title') . '</a>');
// If the parent post is not the same as the
// thread starter (i.e., this is a reply)
if ($post->get('parent') != $post->get('thread')) {
$parent = Post::oneOrFail($post->get('parent'));
$recipients[] = ['user', $parent->get('created_by')];
}
}
Event::trigger('system.logActivity', ['activity' => ['action' => $fields['id'] ? 'updated' : 'created', 'scope' => 'forum.' . $type, 'scope_id' => $post->get('id'), 'anonymous' => $post->get('anonymous', 0), 'description' => $desc, 'details' => array('thread' => $post->get('thread'), 'url' => Route::url($url))], 'recipients' => $recipients]);
// Set the redirect
App::redirect(Route::url($url), $message, 'passed');
}
