public function postInsert($event)
{
// send message to ticket creator and observers
if (!$this->getSkipNotification()) {
// to creator
if ($this->getCreatedBy() != $this->getTicket()->getCreatedBy()) {
$to = $this->getTicket()->getRealSender() ?: $this->getTicket()->getCreator()->getEmailAddress();
Email::send($to, Email::generateSubject($this->getTicket()), EmailTemplate::newComment($this));
}
// to observers and responsibles
$usersToNotify = $this->getTicket()->getResponsiblesAndObserversForNotification();
foreach ($usersToNotify as $user) {
if ($user->getId() != $this->getCreatedBy() and $user->getId() != $this->getTicket()->getCreatedBy()) {
Email::send($user->getEmailAddress(), Email::generateSubject($this->getTicket()), EmailTemplate::newComment($this));
}
}
}
// send messages to mentioned users
$mentions = Helpdesk::findMentions($this->getText());
foreach ($mentions as $mention) {
if ($mention->getId() != $this->getCreatedBy() and $mention->getId() != $this->getTicket()->getCreatedBy()) {
Email::send($mention->getEmailAddress(), Email::generateSubject($this->getTicket()), EmailTemplate::newComment($this, 'mention'));
$observingAlready = Doctrine_Query::create()->from('RefTicketObserver ref')->addWhere('ref.user_id = ?', $mention->getId())->addWhere('ref.ticket_id = ?', $this->getTicket()->getId())->count() !== 0;
$isResponsible = Doctrine_Query::create()->from('RefTicketResponsible ref')->addWhere('ref.user_id = ?', $mention->getId())->addWhere('ref.ticket_id = ?', $this->getTicket()->getId())->count() !== 0;
if (!$observingAlready and !$isResponsible) {
$observeRecord = RefTicketObserver::createFromArray(['user_id' => $mention->getId(), 'ticket_id' => $this->getTicket()->getId()]);
// workaround for mentions in comments created from email
if (!sfContext::getInstance()->getUser()->getGuardUser()) {
$observeRecord->setCreatedBy($this->getCreatedBy());
}
$observeRecord->save();
}
}
}
}
public function renderMenu()
{
if (Helpdesk::module('user')->user()->superuser) {
$this->widget('AdminMenu');
} else {
if (!Yii::app()->user->isGuest) {
$this->widget('UserMenu');
}
}
}
public function beforeAction($action)
{
$this->layout = Helpdesk::module('helpdesk')->layout;
return parent::beforeAction($action);
}
}
?>
<?php
if (!isset($dontShowApply)) {
$applier = $ticket->getApplier();
?>
<td>
<?php
if ($applier) {
?>
в работе с <?php
echo date('d.m.Y H:i:s', strtotime($applier->getCreatedAt()));
?>
<?php
} elseif (!$ticket->getIsClosed() and $sf_user->getGuardUser()->getType() === 'it-admin' and Helpdesk::checkIfImInList($sf_user->getRawValue()->getGuardUser(), $ticket->getRawValue()->getResponsibles())) {
?>
<a href="<?php
echo url_for('tickets/apply?id=' . $ticket->getId());
?>
" class="btn">принять в работу</a>
<?php
} else {
?>
ещё не обработана
<?php
}
?>
</td>
<?php
}
</div>
<div class="btn-group" ng-controller="TicketShowPageController">
<?php
if ($sf_user->hasCredential('can mark tickets as duplicates')) {
?>
<button class="btn" ng-click="closeAsDup(<?php
echo $ticket->getId();
?>
)">Закрыть как дубликат</button>
<?php
}
?>
<?php
if (Helpdesk::checkIfImInList($sf_user->getRawValue()->getGuardUser(), $ticket->getRawValue()->getResponsibles())) {
?>
<button class="btn" ng-click="iAmNotResponsibleForThis(<?php
echo $ticket->getId();
?>
)">Отказаться от заявки</button>
<?php
}
?>
</div>
<div class="btn-group pull-right">
<?php
if ($canManipulateThisTicket) {
?>
<?php
"></span>
<?php
echo isset($approvingTime) ? Helpdesk::formatDurationDigital($approvingTime) : '';
?>
<span class="tablesorter-value hidden"><?php
echo $approvingTime;
?>
</span>
</td>
<td>
<span class="icon icon-<?php
echo $isDeadlineOk ? 'ok' : 'remove';
?>
"></span>
<?php
echo Helpdesk::formatDurationDigital($deadlineTime);
?>
<span class="tablesorter-value hidden"><?php
echo $deadlineTime;
?>
</span>
</td>
</tr>
<?php
$i++;
}
?>
</tbody>
</table>
<div class="alert alert-info">
public function postHelpFix()
{
$input = Input::all();
$dd = new DateTime('NOW');
$y = $dd->format('Y');
$m = $dd->format('m');
$d = $dd->format('d');
if ($m >= 10) {
$btw1 = $y . "-10-01";
$btw2 = $y + 1 . "-09-30";
$slash = substr($y + 544, 2, 2);
}
if ($m < 10) {
$btw1 = $y - 1 . "-10-01";
$btw2 = $y . "-09-30";
$slash = substr($y + 543, 2, 2);
}
$num = DB::table('tb_durable_repair')->whereBetween('repair_date', array($btw1, $btw2))->max('id_get_year') + 1;
$auto_set = DB::table('tb_durable_repair')->select('auto_set_get_name')->orderBy('repair_id', 'desc')->take(1)->get();
switch ($auto_set) {
case '':
$next_auto_set = "1";
break;
case '1':
$next_auto_set = "2";
break;
default:
$next_auto_set = "1";
break;
}
$s = $num . "/" . $slash;
$get_id = str_pad($num, 5, '0', STR_PAD_LEFT);
$dr = new DurableRepair();
$dr->id_get_year = $num;
$dr->repair_id_get = $get_id . "/" . $slash;
$dr->repair_date = $dd->format('Y-m-d');
$dr->dept_id = $input['dept_id'];
$dr->sub_dept_id = $input['sub_dept_id'];
$dr->sub_dept2 = $input['sub_dept_name'];
$dr->tel = $input['tel'];
$dr->repair_type = '1';
$dr->ruin_type = $input['ruin_type_id'];
$dr->ruin = $input['ruin'];
$dr->repair_name = $input['contact_name'];
$dr->repair_status_report = '0';
$dr->repair_status = '0';
$dr->insert_date = $dd->format('Y-m-d');
$dr->insert_time = $dd->format('H:i:s');
$dr->insert_from_ip = $_SERVER['REMOTE_ADDR'];
$dr->auto_set_get_name = $next_auto_set;
$dr->symptom = $input['symptoms_id'];
$dr->urgency = $input['urgency'];
$dr->important_work = $input['important_work'];
$dr->risk = $input['risk'];
$dr->save();
$helpdesk = Helpdesk::find($input['helpdesk_id']);
$helpdesk->repair_id = $dr->repair_id;
$helpdesk->save();
return Redirect::to('helpdesk/help-message/' . Crypt::encrypt($dr->repair_id));
}
