$attachment->setFileName(filename_from_url($url));
$attachment->setData(file_get_contents($url));
$client->createAttachment($attachment);
$attachments[] = $attachment;
}
}
// Create the customer
$customer = new \HelpScout\model\ref\CustomerRef();
$customer->setId(null);
$customer->setEmail($row['email']);
$customer->setFirstName($row['f_name']);
$customer->setLastName($row['l_name']);
// Create the conversation
$conversation = new \HelpScout\model\Conversation();
$conversation->setSubject($row['reason'] . ': ' . $row['subject']);
$conversation->setCreatedAt(format_api_date($row['date']));
$conversation->setMailbox($mailbox);
$conversation->setCustomer($customer);
$conversation->setType('email');
$tags = array('backlog', strtolower($row['reason']));
if ($row['extension'] == 'Yes') {
$tags[] = strtolower($row['extension_name']);
}
$conversation->setTags($tags);
// A conversation must have at least one thread
$thread = new \HelpScout\model\thread\Customer();
$thread->setCreatedAt(format_api_date($row['date']));
$body = '<strong>Website: </strong>' . $row['website'] . "\r\n";
if ($row['extension'] == 'Yes') {
$body .= '<strong>Extension: </strong>' . $row['extension_name'] . "\r\n";
}
