public function onMarkSolved(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message)
{
if (false === $ticket->saveVars(array('hdt_status' => 'solved'))) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $this->module->message('msg_solve_solved');
}
public function onAssign(GWF_HelpdeskTicket $ticket, GWF_User $user)
{
if (false === $ticket->saveVars(array('hdt_worker' => $user->getID(), 'hdt_status' => 'working'))) {
return GWF_HTML::err('ERR_DATABASE', array(__FILE__, __LINE__));
}
return $this->module->message('msg_assigned', array($ticket->getID(), $user->displayUsername()));
}
