/**
* Forward a ticket to a group, also removes the previous group where it was forwarded to.
* It will first check if the ticket is already forwarded, if that's the case, it will delete that entry.
* Afterwards it creates the new forward entry
* @param $group_id the id of the support group we want to forward the ticket to.
* @param $ticket_id the id of the ticket.
* @return A string, if assigning succeedded "SUCCESS_FORWARDED" will be returned.
*/
public static function forwardTicket($group_id, $ticket_id)
{
$dbl = new DBLayer("lib");
if (forwarded::isForwarded($ticket_id)) {
$forw = new Forwarded();
$forw->load($ticket_id);
$forw->delete();
}
$forward = new Forwarded();
$forward->set(array('Group' => $group_id, 'Ticket' => $ticket_id));
$forward->create();
return "SUCCESS_FORWARDED";
}
/**
* get the id of the support group to whom the ticket is forwarded
* or return 0 in case not forwarded.
*/
public function getForwardedGroupId()
{
$group_id = Forwarded::getSGroupOfTicket($this->getTId());
if ($group_id == "") {
return 0;
} else {
return $group_id;
}
}