static function AssignHandler($prodid, $deptid, $catid)
{
//echo "Assigning hander for $prodid, $deptid, $catid<br>";
$admin_id = 0;
$assignuser = FST_Settings::get('support_autoassign');
if ($assignuser == 1) {
$okusers = FST_Ticket_Helper::ListHandlers($prodid, $deptid, $catid);
if (count($okusers) > 0) {
$count = count($okusers);
$picked = mt_rand(0, $count - 1);
$admin_id = $okusers[$picked];
}
}
return $admin_id;
}
static function AdminTo($mailer, &$ticket)
{
$rcpt = 0;
// keep track of how many recipients
// if email all admins
if (FST_Settings::get('support_email_all_admins')) {
if (!FST_Settings::get('support_email_all_admins_only_unassigned') || $ticket['admin_id'] > 0) {
// Build a list of all available ticket handlers
$handlers = FST_Ticket_Helper::ListHandlers($ticket['prod_id'], $ticket['ticket_dept_id'], $ticket['ticket_cat_id'], FST_Settings::get('support_email_all_admins_ignore_auto'), FST_Settings::get('support_email_all_admins_can_view'));
// add handlers to the email to list
$rcpt += FST_EMail::AddAdminAddress($mailer, $handlers);
}
}
if ($ticket['admin_id'] < 1) {
$rcpt += FST_EMail::AddMultiAddress($mailer, FST_Settings::get('support_email_unassigned'));
} else {
$rcpt += FST_EMail::AddAdminAddress($mailer, $ticket['admin_id']);
}
// any cc emails need adding
if (FST_Settings::get('support_email_admincc')) {
$rcpt += FST_EMail::AddMultiAddress($mailer, FST_Settings::get('support_email_admincc'));
}
return $rcpt;
}
